Qureos Mentor

DURRANI HOLIDAY HOMES

Marketing &amp; Social Media Executive Job description We are seeking a Marketing &amp; Social Media Executive who is creative, analytical, and experienced in managing digital channels and OTA platforms (Airbnb, Booking.com, Agoda, Expedia, etc.) to elevate our online presence and drive bookings.Key ResponsibilitiesDigital Marketing &amp; Social Media<ul><li>Develop and execute multi-platform social media strategies (Instagram, TikTok, Facebook, LinkedIn, YouTube, etc.) to increase brand awareness and bookings.</li><li>Plan and manage monthly content calendars, including photoshoots, reels, stories, and influencer collaborations.</li><li>Create and optimize paid advertising campaigns (Meta Ads, Google Ads, TikTok Ads) focused on lead generation and conversions.</li><li>Manage daily posting, community engagement, and respond to guest inquiries on social media.</li><li>Track analytics and produce monthly performance reports with actionable insights.</li></ul>OTA Platform Management<ul><li>Manage and optimize listings on major OTA platforms including Airbnb, Booking.com, Agoda, Expedia, Make MyTrip, Vrbo, and others.</li><li>Ensure content accuracy, high-quality photos, competitive pricing, and up to-date availability across all platforms.</li><li>Monitor and enhance property rankings and visibility through algorithm friendly updates and dynamic pricing tools.</li><li>Coordinate with the operations team to handle guest reviews, resolve concerns, and maintain high ratings and guest satisfaction.</li><li>Collaborate with channel management software (Guesty, Hostaway, or similar) for automation and reporting.</li></ul>Website &amp; SEO<ul><li>Oversee website content updates, blogs, and property listings to maintain SEO optimization.</li><li>Perform keyword research and implement on-page SEO to improve search visibility.</li><li>Support the creation of landing pages for promotional campaigns and new properties.</li></ul>Campaigns &amp; Lead Generation<ul><li>Develop marketing campaigns for special offers, seasonal stays, or new property launches.</li><li>Collaborate with the sales and reservations team to nurture leads into confirmed bookings.</li><li>Track campaign ROI and report lead conversion metrics to management. Maintain brand consistency across all marketing channels.</li></ul>Qualifications &amp; Requirements<ul><li>Bachelor&rsquo;s degree in Marketing, Communications, Business, or related field. 2&ndash;4 years of relevant experience in digital marketing and social media within real estate, hospitality, or holiday home sectors.</li><li>Proven experience in managing and optimizing OTA platforms (Airbnb, Booking.com, Agoda, Expedia, MakeMyTrip, etc.).</li><li>Hands-on experience with Google Ads, Meta Ads, and social media campaign management tools.</li><li>Proficiency in Canva, Adobe Creative Suite, or video editing tools (Premiere Pro, CapCut, etc.).</li><li>Familiarity with CRM or Channel Manager software (Guesty, Hostaway, Cloudbeds, SiteMinder).</li><li>Excellent written and verbal communication skills in English; Arabic is a plus. Creative mindset with strong analytical and reporting skills.</li><li>Ability to work independently, manage deadlines, and multitask effectively. Job Type: Full-time</li></ul>Job Types: Full-time, Permanent

Marketing and social media Executive

Maintenance SupervisorPosition SummaryThe Maintenance Supervisor is responsible for overseeing and managing all maintenanceoperations across the company&rsquo;s holiday homes. This includes corrective, preventive, and majormaintenance tasks, ensuring properties are always in top condition and guest-ready. The rolealso focuses on improving team performance, developing maintenance standards, andenhancing the overall condition of the properties.Key Responsibilities1. Property Maintenance &amp; Upkeep<ul><li>Ensure overall property condition is maintained to the highest hospitality standards.</li><li>Conduct routine inspections and audits of apartments and villas.</li><li>Identify improvement opportunities in maintenance processes, property assets, and</li></ul>guest-facing areas.<ul><li>Implement preventive strategies to minimize breakdowns and complaints.</li></ul>2. Task Scheduling &amp; Assignment<ul><li>Review and schedule daily maintenance complaints (from guests, housekeeping,</li></ul>bellboys).<ul><li>Prioritize tasks: High priority for VIP, landlord stay, in-house or incoming guest issues.</li><li>Assign tasks to technicians via Hostaway, ensuring manpower, tools, and materials are</li></ul>ready.<ul><li>Coordinate with the Operations Supervisor for manpower allocation in case of high</li></ul>workload.3. Corrective &amp; Preventive Maintenance<ul><li>Manage corrective maintenance requests promptly with proper reporting.</li><li>Oversee preventive maintenance as per company standards (monthly, quarterly, semi-</li></ul>annual, annual).<ul><li>Supervise specialized tasks (AC servicing, plumbing, carpentry, drainage, electrical,</li></ul>silicone/grouting).<ul><li>Ensure all works are documented with before/after photos and checklists in Hostaway.</li></ul>4. Team Leadership &amp; Development<ul><li>Lead, train, and mentor the maintenance team to improve skills and productivity.</li><li>Set clear performance standards and monitor compliance.</li><li>Guide technicians in problem-solving, safety compliance, and guest interaction.</li><li>Foster a culture of continuous improvement within the maintenance team.</li></ul>5. Coordination &amp; Integration<ul><li>Liaise with Housekeeping to resolve issues detected during cleaning and check-outs.</li><li>Work with Guest Relations to resolve complaints quickly and professionally.</li><li>Notify Operations when units are ready for housekeeping or guest handover.</li></ul>6. Reporting &amp; Compliance<ul><li>Maintain daily reports on complaints, completion status, and property inspections.</li><li>Track material and stock consumption, submitting weekly usage reports.</li><li>Ensure compliance with company standards, safety protocols, and SLA timelines.</li><li>Prepare monthly consolidated reports for management on property condition and</li></ul>maintenance KPIs.Key Skills &amp; Competencies&#10003; Strong technical knowledge in AC, plumbing, electrical, carpentry, and facilitymanagement.&#10003; Excellent leadership, team supervision, and coaching skills.&#10003; Ability to prioritize and manage high-pressure guest-related tasks.&#10003; Familiarity with property management systems (Hostaway preferred).&#10003; Attention to detail with strong documentation and reporting ability.Job Types: Full-time, Permanent

Maintenance Supervisor

Guest Communication Specialist (Back Office)Job OverviewAs a Guest Communication Specialist, you&rsquo;ll be the first point of contact for our guests and the bridge between departments (housekeeping, maintenance, bellboys, and operations). You&rsquo;ll ensure smooth communication, prompt issue resolution, and a seamless guest experience &mdash; all managed from the back office.Key ResponsibilitiesPre-Arrival &amp; Check-In Coordination<ul><li>Contact guests for arrival time, passport copies, and security deposit.</li><li>Verify all pre-check-in requirements (ID, payment, DTCM documentation).</li><li>Assign and brief bellboys for scheduled check-ins/check-outs.</li><li>Ensure access cards and keyless codes and welcome kits are ready and tracked.</li><li>Update all guest and reservation data in the PMS and Sakani portals.</li><li>Coordinate with housekeeping and maintenance to ensure unit readiness before arrival.</li></ul>Check-In/Check-Out Oversight (via Bellboys)<ul><li>Supervise daily bellboy schedules and confirm on-ground task completion.</li><li>Monitor unit checklist completion during guest check-outs.</li><li>Monitor unit checklist completion during guest check-outs.</li><li>Assign bellboys for final inspections and guest review collection.</li></ul>&middot; Report damages, missing items, and process deposit deductions as per SOPGuest Communication &amp; Support<ul><li>Respond to WhatsApp, OTA, and call inquiries within 2 minutes.</li><li>Maintain clear, professional communication with guests before, during, and after the stay.</li><li>Log all guest concerns and escalate unresolved issues to the Operations Lead.</li><li>Assist guests with booking extensions, keyless code generation, and Sakani updates.</li><li>Coordinate with housekeeping and maintenance for service requests or complaints.</li></ul>Guest Experience &amp; Reviews<ul><li>Make courtesy calls within 15 minutes after check-in to ensure satisfaction.</li><li>Track and encourage guest reviews across all platforms (Airbnb, Booking.com, Google, etc.).</li></ul>&middot; Follow up with guests who provide negative feedback to resolve issues proactively.<ul><li>Support review campaigns and internal recognition (e.g., Review Champion initiatives).</li></ul>Reporting &amp; SOP CompliancePrepare and submit daily operational reports covering:<ul><li>Check-ins, check-outs, pending cases, deposits, and guest issues.</li></ul>&middot; Maintenance/housekeeping status and completion rates.<ul><li>Review collection statistics and feedback summaries.</li><li>Maintain accurate digital records for access cards, deposits, damages, and guest logs.</li></ul>&middot; Ensure all documents and records are uploaded to DTCM, Sakani, and PMS portals.&middot; Support process improvement and ensure compliance with company SOPs.What We&rsquo;re Looking For<ul><li>Minimum 2 years&rsquo; experience in guest services, hospitality, or customer support.</li><li>Strong English communication (verbal &amp; written); Arabic or other languages are a plus.</li><li>Tech-savvy, organized, and efficient under pressure.</li><li>Experience with PMS systems, OTA platforms (Airbnb, Booking.com, Expedia), and Hostaway preferred.</li></ul>&middot; Familiarity with DTCM and Sakani portals is an advantage.<ul><li>Ability to lead and coordinate bellboys to ensure smooth guest service.</li><li>Presentable, professional, and service-oriented.</li></ul>Core Competencies<ul><li>Exceptional communication and coordination skills.</li><li>Proactive problem-solving and multitasking ability.</li><li>Strong attention to detail and accuracy in documentation.</li><li>Team player with leadership qualities for field coordination.</li></ul>Job Types: Full-time, PermanentExperience:<ul><li>Holiday homes: 1 year (Preferred)</li></ul>Language:<ul><li>Arabic (Preferred)</li></ul>

Guest Communicaion Specialist

Job post summaryDate posted: March 21, 2025Job description:Job Title: Bell Boy &ndash; Holiday Homes (Downtown Properties)Job Description:We are looking for a motivated and service-driven Bell Boy to join our growing holiday homes team in Dubai. This role involves assisting guests across Dubai. delivering outstanding service, and ensuring smooth arrivals, departures, and in-stay support. The ideal candidate is ambitious, ready to grow within the company, and comfortable moving between locations to support guest needs.Key Responsibilities:Guest Assistance &amp; Welcome:<ul><li>Greet guests upon arrival at various Downtown locations with a warm, professional demeanor.</li><li>Assist with luggage handling during check-in and check-out.</li><li>Escort guests to their holiday apartments and provide a brief orientation on amenities and apartment features.</li></ul>Mobility &amp; On-Call Support:<ul><li>Travel between different holiday home properties in Downtown Dubai to assist guests as needed.</li><li>Be available on call for urgent guest assistance, luggage transport, or delivery needs.</li></ul>Guest Experience &amp; Information:<ul><li>Provide guests with information about local attractions, nearby restaurants, and transportation options.</li><li>Offer assistance with arranging taxis or transportation upon request.</li></ul>Deliveries &amp; In-Stay Requests:<ul><li>Deliver items such as welcome kits, water, groceries, or requested items to apartments.</li><li>Respond promptly to guest needs including extra bedding, room amenities, or maintenance coordination.</li></ul>Property Upkeep &amp; Appearance:<ul><li>Ensure the entrance and reception areas of each property are clean, presentable, and well-maintained.</li><li>Assist with organizing and maintaining luggage storage spaces</li></ul>Safety &amp; Security:<ul><li>Ensure guest belongings are handled securely and delivered correctly.</li><li>Report any lost or found items and assist with resolving related issues</li></ul>Ambition &amp; Growth:<ul><li>Take initiative in learning about the holiday home business.</li><li>Show a proactive attitude toward achieving personal and team goals in guest satisfaction and service excellence.</li></ul>Skills &amp; Qualifications:<ul><li>Communication Skills: Must be able to interact with guests and other hotel staff effectively.</li><li>Physical Stamina: The role requires carrying and lifting luggage.</li><li>Customer Service: Strong focus on providing excellent service and assisting guests.</li><li>Attention to Detail: Able to keep track of luggage and guest preferences.</li><li>Multitasking: Ability to handle multiple tasks at once, such as assisting with luggage while addressing guest requests.</li></ul>Preferred Experience:<ul><li>Previous experience in hospitality or a customer service-related role.</li></ul>Job Types: Full-time, ContractContract length: 24 monthsApplication Question(s):<ul><li>Available to Join Immediately</li></ul>Experience:<ul><li>Hospitality: 1 year (Required)</li></ul>Language:<ul><li>English (Required)</li><li>Arabic (Preferred)</li></ul>Job Types: Full-time, PermanentAbility to commute/relocate:<ul><li>Dubai: Reliably commute or planning to relocate before starting work (Preferred)</li></ul>Experience:<ul><li>Holiday homes: 1 year (Preferred)</li></ul>

Bellboy

Join DURRANI HOLIDAY HOMES and explore 4   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

DURRANI HOLIDAY HOMES

ABOUT_COMPANY

Marketing and social media Executive

Maintenance Supervisor

Guest Communicaion Specialist

Bellboy