Qureos Mentor

DWTC Exhibitions - ICT C...

<div><span style="font-size: 11px;"><b>United Arab Emirates – Job Description</b></span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;"><b>Core Duties &amp; Responsibilities</b></span></div><div><span style="font-size: 11px;">External Customer Experience (CX) Support</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">Support ongoing External Customer Experience (CX) measurement across event organizers, exhibitors, visitors, and periodic Commercial, Retail, and Residential Tenant Satisfaction Surveys across DWTC’s real estate portfolio, as well as the Annual Staff Accommodation Survey.</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">Work within DWTC CRM systems to extract customer lists and format them according to survey requirements.</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">Liaise with various stakeholder teams (commercial, planning, customer care, etc.) to ensure completeness of customer lists, reconcile duplicates, and resolve data issues.</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">Work within survey systems (Qualtrics, Alchemer) to program and run surveys, including questionnaires, survey logic, embedded data, and survey distributions.</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">Liaise with IT and other teams to streamline customer data flow from CRM to survey platforms and automate processes.</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">Escalate customer complaints obtained through CX channels to relevant internal teams for prompt resolution and closure.</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">Data Analytics and Reporting</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">Support quantitative analysis, including data cleansing, tabulation, visualization, and interpretation of survey data.</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">Support qualitative data analysis, including open comment categorization and periodic survey reporting.</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">Leverage technology and AI tools to improve efficiency in qualitative and quantitative data processes.</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">Maintain and develop dashboard reports as per business requirements.</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">Produce structured, clear, and visually appealing research reports and presentations with actionable insights.</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">Fieldwork Survey Coordination</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">Coordinate face-to-face survey fieldwork across DWTC and DEC venues, including on-site supervision, researcher support, and troubleshooting.</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">Ensure quality control of responses and conduct field researcher training as needed.</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">Support daily target setting, analysis, and fieldwork performance reporting.</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">Administer online and phone surveys, including setup, respondent list review, response monitoring, and status reporting.</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">Event Statistics and Economic Impact Assessment</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">Maintain updated event participation records aligned with DWTC systems.</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">Conduct desk research on published data by event organizers (Post Show Reports, Press Releases, Social Media, etc.).</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">Support Economic Impact Survey data cleansing and formatting for the Economic Impact Model.</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">Administrative Responsibilities</span></div><div><span style="font-size: 11px;">Maintain accurate databases, research repositories, and archives (questionnaires, customer lists, reports, etc.).</span></div><div><span style="font-size: 11px;">Coordinate temporary survey staff per project needs and budget, liaising with staff agencies.</span></div><div><span style="font-size: 11px;">Support the preparation of the Annual Event Survey Calendar.</span></div><div><span style="font-size: 11px;">Prepare submissions to Corporate Strategy for BU Performance Evaluation.</span></div><div><span style="font-size: 11px;">Operating Environment</span></div><div><span style="font-size: 11px;">Office-based role; requires long hours on a computer.</span></div><div><span style="font-size: 11px;">Ability to work effectively under time-bound pressures and deadlines.</span></div><div><span style="font-size: 11px;">Occasional weekend work due to alignment with the corporate Annual Event Calendar.</span></div><div><span style="font-size: 11px;">Formal Education</span></div><div><span style="font-size: 11px;">Bachelor’s degree in Market Research, Marketing, Economics, or Statistics.</span></div><div><span style="font-size: 11px;">Master’s degree or MBA is an advantage.</span></div><div><span style="font-size: 11px;">Additional diplomas or certifications in qualitative/quantitative research preferred.</span></div><div><span style="font-size: 11px;"><b><br></b></span></div><div><span style="font-size: 11px;"><b>Work Experience</b></span></div><div><span style="font-size: 11px;">Minimum 3 years in a similar role (market research/consumer insights analyst, CX specialist, or research project manager).</span></div><div><span style="font-size: 11px;">Mandatory experience with quantitative and qualitative research methods and data analysis.</span></div><div><span style="font-size: 11px;">Experience with medium-to-large service organizations is advantageous.</span></div>

Senior Executive - Research & Insights

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DWTC Exhibitions - ICT C...

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Senior Executive - Research & Insights