Urwah Admin

DXC Technology

<div>Job Description:
<div></div><div><div><div><div><div><div><div><div><div>DXC Technology is a leading enterprise technology and innovation partner delivering software, services, and solutions to global enterprises and public sector organizations &mdash; helping them harness AI to drive outcomes at a time of exponential change with speed. With deep expertise in Managed Infrastructure Services, Application Modernization, and Industry-Specific Software Solutions, DXC modernizes, secures, and operates some of the world's most complex technology estates.
DXC's Insurance Software and BPS (ISB) helps insurers around the world modernize and run their core operations at scale by combining deep industry expertise, proven software platforms, and innovative AI-driven solutions. A global market leader in core insurance platforms, ISB delivers solutions across policy administration, claims, billing, analytics, and digital engagement supporting Life &amp; Annuity, Property &amp; Casualty, and Specialty insurance markets. You&rsquo;ll directly shape how the world's leading insurers operate by helping to transform the policy, underwriting, and claims systems that millions of people rely on every day.
</div></div></div></div></div></div></div></div></div>The Manager of Data Integrity &amp; Business Intelligence is a leader responsible for driving department‑wide reporting, analytics, data governance, and operational performance. This role ensures the accuracy, reliability, and strategic use of data while directly leading a team of Operations Managers and/or Business Managers. The position partners closely with Operations, Finance, IT, and Executive Leadership to enable data‑driven decision‑making, operational excellence, and scalable performance across the BPS/BPO environment.
Key Responsibilities
Operations Management &amp; People Leadership
<ul><li>Provide direct leadership to a team of Call Center Managers and/or Business Managers, ensuring alignment to operational goals, performance standards, and enterprise priorities.
</li><li>Set clear expectations and accountability for service delivery, KPI performance, data integrity, and reporting discipline across operations teams.
</li><li>Drive operational excellence through standardized performance management, data‑driven insights, and continuous improvement initiatives.
</li><li>Partner with Operations Leadership to translate business objectives into measurable KPIs, dashboards, and management routines.
</li><li>Coach and develop managers to effectively leverage BI insights to improve productivity, quality, financial performance, and client outcomes.
</li><li>Foster a culture of accountability, data ownership, innovation, and operational rigor across teams.
</li><li>Support workforce planning, capacity management, and performance optimization through accurate and reliable reporting.
</li></ul>Project Management &amp; Delivery
<ul><li>Lead end‑to‑end BI, reporting, and data governance initiatives, including scope definition, timelines, budget, risk mitigation, and resource planning.
</li><li>Manage multiple concurrent initiatives using Agile, Waterfall, or hybrid delivery methodologies.
</li><li>Facilitate project governance forums, executive steering committee updates, and cross‑functional stakeholder communications.
</li><li>Develop and execute roadmaps for reporting modernization, automation, and data quality initiatives.
</li><li>Identify and mitigate risks related to data accuracy, system integrations, dependencies, and operational impact.
</li><li>Ensure timely delivery of dashboards, reports, and reporting process improvements.
</li><li>Drive structured change management and adoption of reporting tools and governance standards across operations.
</li></ul>Power BI Development &amp; Analytics
<ul><li>Design, build, and maintain enterprise‑level Power BI dashboards, scorecards, and automated reporting solutions.
</li><li>Develop advanced data models using DAX, Power Query, SQL, and industry best‑practice schema designs.
</li><li>Deliver executive and operational dashboards with drill‑through functionality, trend analysis, and actionable insights.
</li><li>Optimize performance, refresh reliability, usability, and scalability of BI solutions.
</li><li>Establish KPI frameworks aligned to operational, financial, and strategic business objectives.
</li><li>Integrate data from SQL databases, Excel, CRM, ERP, workforce management systems, APIs, and cloud platforms.
</li><li>Investigate and resolve reporting discrepancies, data anomalies, and performance issues.
</li><li>Build, own and maintain Power BI Dashboards department wide within the Call Center delivery team, Training, WFM, and Call Center QA.
</li></ul>Data Integrity, Governance &amp; Quality Assurance
<ul><li>Establish, enforce, and mature department data integrity and governance standards.
</li><li>Lead reconciliation, root‑cause analysis, and audit activities to ensure reporting accuracy and trust.
</li><li>Define standardized KPI definitions, metrics, dimensions, and source‑of‑truth logic.
</li><li>Partner with IT, Operations, Finance, and Data Engineering teams to resolve data quality issues at the source.
</li><li>Maintain data lineage documentation, validation workflows, refresh controls, and exception reporting.
</li><li>Implement controls for duplicate prevention, missing data detection, transformation validation, and monitoring.
</li><li>Conduct periodic audits to ensure compliance with governance policies and reporting standards.
</li><li>Ensure reporting outputs meet executive‑level expectations for accuracy, timeliness, and completeness.
</li></ul>Stakeholder &amp; Business Partnership
<ul><li>Translate complex business and operational requirements into scalable BI and governance solutions.
</li><li>Serve as a trusted advisor and liaison between Operations Leadership, IT, Finance, and Executive stakeholders.
</li><li>Present insights, risks, trends, and recommendations to senior leadership.
</li><li>Train managers and leaders on dashboard interpretation, KPI logic, and data ownership expectations as needed.
</li><li>Champion enterprise data literacy and self‑service analytics adoption.
</li></ul>Required Qualifications
<ul><li>Bachelor&rsquo;s degree in Business, Information Systems, Data Analytics, Project Management, or related field.
</li><li>5+ years of project management experience.
</li><li>5+ years of advanced Power BI development and enterprise reporting experience.
</li><li>Demonstrated experience leading managers and operational teams.
</li><li>Deep expertise in data integrity, validation, and reporting governance.
</li><li>Advanced proficiency in Power BI Desktop &amp; Service, DAX, Power Query, SQL, ETL/ELT concepts, and data modeling.
</li><li>Strong understanding of governance frameworks, audit controls, and operational analytics.
</li><li>Proven ability to lead cross‑functional, enterprise‑level reporting transformations.
</li></ul>Preferred Qualifications
<ul><li>PMP, Scrum Master, Agile, or Data Governance certification.
</li><li>Experience supporting call center, workforce management, finance, or operational analytics environments.
</li><li>Knowledge of Azure, Snowflake, SQL Server, Databricks, or modern cloud data platforms.
</li><li>Experience with data quality automation and monitoring tools.
</li><li>Familiarity with Power Automate and workflow orchestration.
</li><li>Experience supporting regulated or audit‑driven environments.
</li></ul>Key Competencies
<ul><li>Operational leadership &amp; people management
</li><li>Strategic project execution
</li><li>Power BI architecture &amp; analytics
</li><li>Data integrity &amp; governance stewardship
</li><li>KPI standardization &amp; performance management
</li><li>Executive communication
</li><li>Audit readiness
</li><li>Continuous improvement
</li><li>Cross‑functional influence
</li></ul>At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We&rsquo;re committed to fostering an inclusive environment where everyone can thrive.
If you are an applicant from the United States, Guam, or Puerto Rico
DXC Technology Company (DXC) is an Equal Opportunity employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, pregnancy, veteran status, genetic information, citizenship status, or any other basis prohibited by law. View postings below .
We participate in E-Verify. In addition to the posters already identified, DXC provides access to prospective employees for the Federal Minimum Wage Poster, Federal Polygraph Protection Act Poster as well as any state or locality specific applicant posters . To access the postings in the link below, select your state to view all applicable federal, state and locality postings. Postings are available in English, and in Spanish, where required. View postings below.
Postings Link
Disability Accommodations
If you are an individual with a disability, a disabled veteran, or a wounded warrior and you are unable or limited in your ability to access or use this site as a result of your disability, you may request a reasonable accommodation by contacting us via email .
Please note: DXC will respond only to requests for accommodations due to a disability.
Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf.</div>

Manager, Call Center Business Intelligence & Data Integrity

<div>Job Description:
DXC Technology (NYSE: DXC) helps global companies run their mission critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private and hybrid clouds. The world&rsquo;s largest companies and public sector organizations trust DXC to deploy services across the Enterprise Technology Stack to drive new levels of performance, competitiveness, and customer experience. Learn more about how we deliver excellence for our customers and colleagues at DXC.com .
At DXC we use the power of technology to deliver mission critical IT Services that our customers need to modernize operations and drive innovation across their entire IT estate. We provide services across the Enterprise Technology Stack for business process outsourcing, insurance, analytics and engineering, applications, security, cloud, IT outsourcing, and modern workplace.
Our DXC Insurance Services help our customers optimize and transform operations, lower costs, increase agile new channels to growth. Our people, technology and best practices improve and automate highly complex business processes middle and back offices- while facilitating customer experience transformation.
We are actively hiring Sr. Customer Service Representatives for the Annuities team at DXC! As a Sr. CSR, you will handle customer service inquiries via the telephone and/or email and resolves problems. Use computerized systems for tracking, information gathering, and/or troubleshooting. Maintain quality service by following policies and procedures and reporting needed changes. And, contribute to team effort by accomplishing related results as needed. The successful candidate will leverage effective listening skills, an attention to detail, strong intellectual curiosity and an honest desire to make a difference to ensure each customer experience is exceptional. With an understanding of the customers&rsquo; needs and wants, and a focus on delivering solutions that meet those needs, you will deliver a service experience that exceeds expectations and makes it easy for customers to do business with us. 
 
Responsibilities
<ul><li>Respond to customers, agents and broker/dealer&rsquo;s requests via telephone or email, providing high quality service to BHF Annuity customers who have insurance or other financial service products or benefit plans.
</li><li>Research and respond to questions regarding status updates, policy provisions of fixed and variable annuities, errors, application &amp; contract discrepancies and processing delays.
</li><li>Educate Financial Service Representatives on market requirements, processes, contract provisions and annuity products.
</li><li>Efficiently process transactions and track responses to ensure completion.
</li><li>Enhance and strengthen the relationship between the customer and BHF using strong communication skills, keen listening skills and empathy.
</li><li>Efficiently access and navigate multiple electronic systems to provide a complete and integrated response to the customer&rsquo;s inquiry.
</li>Perform these responsibilities in a consistent, professional manner while exercising strong verbal, interpersonal and high-quality service skills. 
<li>
</li></ul> 
Required Qualifications
<ul><li>High School diploma
</li><li>1-2 years customer service experience
</li><li>Must obtain FINRA (formerly NASD) Series 6 license within 90 days of hire (depending on the training plan)
</li><li>Outstanding customer service skills and dedication to providing exceptional customer care
</li><li>Exceptional listening and analytical skills
</li><li>Solid time management skills
</li><li>Ability to multitask and successfully operate in a fast paced, team environment
</li><li>Must adapt well to change and successfully set and adjust priorities as needed.
</li></ul>Preferred Qualifications
<ul><li>Some college experience or a trade or professional certification.
</li><li>Insurance or Financial Services industry experience or Product specific experience.
</li><li>Prior Call Center experience is highly preferred.
</li><li>A demonstrated ability to quickly learn and continuously develop functional knowledge and an understanding of company products as well as administrative, claims, underwriting and marketing functions.
</li><li>A passion for serving customers and a personal commitment to following through in a dynamic, fast-paced environment.
</li><li>Strong computer/keyboard skills as well as solid math, analytical and problem-solving skills.
</li></ul>Working environment:
<ul><li>Work a shift during the hours of operation of 7:30 AM to 5:30 PM Monday &ndash; Friday; must be flexible in regard to overtime &amp; shift worked, which may change based on business needs.
</li></ul>At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We&rsquo;re committed to fostering an inclusive environment where everyone can thrive.
If you are an applicant from the United States, Guam, or Puerto Rico
DXC Technology Company (DXC) is an Equal Opportunity employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, pregnancy, veteran status, genetic information, citizenship status, or any other basis prohibited by law. View postings below .
We participate in E-Verify. In addition to the posters already identified, DXC provides access to prospective employees for the Federal Minimum Wage Poster, Federal Polygraph Protection Act Poster as well as any state or locality specific applicant posters . To access the postings in the link below, select your state to view all applicable federal, state and locality postings. Postings are available in English, and in Spanish, where required. View postings below.
Postings Link
Disability Accommodations
If you are an individual with a disability, a disabled veteran, or a wounded warrior and you are unable or limited in your ability to access or use this site as a result of your disability, you may request a reasonable accommodation by contacting us via email .
Please note: DXC will respond only to requests for accommodations due to a disability.
Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf.</div>

Customer Support Representative - Insurance Annuities

<div>Job Description:
<div><div>Key Responsibilities:
<ul><li>Design and implement end-to-end Splunk solutions including data ingestion, parsing, indexing, and search optimization.
</li><li>Develop and maintain custom correlation rules, alerts, dashboards, and visualizations to support security monitoring and incident response.
</li><li>Onboard new log sources from infrastructure, security, application, and cloud systems using best practices (e.g., via UF, HF, syslog, APIs).
</li><li>Perform regular health checks, indexer and search head performance tuning, license usage monitoring, and configuration backups.
</li><li>Support threat detection initiatives by translating security use cases into actionable Splunk queries and alerts.
</li><li>Assist in troubleshooting ingestion failures, parsing errors, and inefficient searches.
</li><li>Collaborate with SOC, threat intelligence, and infrastructure teams to ensure data relevance, completeness, and quality.
</li><li>Maintain Splunk Enterprise Security (ES) configurations, including CIM compliance, notables, and risk-based alerting (RBA).
</li><li>Implement and manage data retention policies and storage utilization in line with compliance requirements.
</li><li>Automate tasks and processes using scripts (Python, Bash, PowerShell) and configuration management tools where needed.
</li><li>Provide technical guidance and mentoring to junior Splunk engineers and analysts.
</li></ul>Required Skills &amp; Experience:
<ul><li>5+ years of hands-on experience in SIEM engineering with at least 3 years focused on Splunk Enterprise or Splunk Cloud .
</li><li>Proficient in SPL (Search Processing Language), data onboarding, and CIM normalization.
</li><li>Experience integrating diverse log sources including firewalls, endpoints, cloud (AWS, Azure), identity systems, and threat intel feeds.
</li><li>Strong understanding of security operations, detection engineering, and incident response workflows.
</li><li>Familiarity with Splunk ES, UBA, ITSI, and SOAR (preferred but not mandatory).
</li><li>Experience with scripting and automation (Python, Bash, PowerShell).
</li><li>Good knowledge of networking, security protocols, and system administration (Windows/Linux).
</li><li>Exposure to regulatory and compliance requirements such as ISO 27001, NCA, SAMA, PCI-DSS, etc.
</li></ul></div></div>At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We&rsquo;re committed to fostering an inclusive environment where everyone can thrive.
Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf.</div>

Sr. Splunk Engineer

<div>Job Description:
Essential Job Functions:
<ul><li>Assist in the management and operation of infrastructure services, providing support to the team.
</li><li>Contribute to the implementation of infrastructure strategies and projects.
</li><li>Help maintain the performance and availability of infrastructure systems while troubleshooting issues.
</li><li>Collaborate with other teams to understand their infrastructure requirements and support design and/or implementation.
</li><li>Participate in the implementation of best practices and process improvements within the infrastructure services.
</li><li>Assist in the development of infrastructure documentation, including policies, procedures, and reports.
</li><li>Contribute to the optimization of resource allocation for infrastructure tasks and projects.
</li><li>Effective communication to provide support and collaborate with team members.
</li></ul>Basic Qualifications:
<ul><li>Bachelor's degree in a relevant field or equivalent combination of education and experience
</li><li>Typically, 6+ years of relevant work experience in industry, with a minimum of 2+ years in a similar role
</li><li>Proven experience in infrastructure technology management
</li><li>Proficiencies in technical knowledge and teamwork
</li><li>A continuous learner that stays abreast with industry knowledge and technology
</li></ul>Other Qualifications:
<ul><li>An advanced degree in a relevant field is a plus
</li><li>Relevant certifications, such as CompTIA A+, Microsoft Certified: Azure Fundamentals, or Certified Cloud Practitioner, are a plus
</li></ul>At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We&rsquo;re committed to fostering an inclusive environment where everyone can thrive.
Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf.</div>

RR-0202935 - Associate Manager Infrastructure Services

<div>
 
 
 Role:
 
 
 
 Provide customer support for all Service 24/7.
 
 
 Contact with all required external entities banks, billers, suppliers, services provider and Venders, along with internal departments involved.
 
 
 The role involves analyzing, investigating, and resolving customer issues, ensuring high-level service and compliance with SLAs.
 
 
 
 
 
 
 Responsibilities:
 
 
 
 
 
 
 
 Customer Support &amp; Communication:
 
 
 <ul>
 <li>
 Opening and tracking customer service tickets.
 </li>
 <li>
 Follow-ups with customers to ensure inquiries are resolved within agreed time frames.
 </li>
 <li>
 Ensuring no external requests are missed.
 </li>
 <li>
 Handling all inquiries and requests with professionalism.
 </li>
 </ul>
 
 
 Process Management:
 
 
 <ul>
 <li>
 Acting upon client requests following established processes.
 </li>
 <li>
 Managing the ownership of jobs across services and departments.
 </li>
 <li>
 Assisting with the onboarding of new banks, billers, and suppliers.
 </li>
 </ul>
 
 
 Problem Resolution &amp; Analysis:
 
 
 <ul>
 <li>
 Identifying, evaluating, and prioritizing customer problems.
 </li>
 <li>
 Analyzing reports for investigation purposes.
 </li>
 <li>
 Writing detailed analysis and solutions for different cases.
 </li>
 <li>
 Providing external customers with internal investigation updates.
 </li>
 </ul>
 
 
 Operational Efficiency:
 
 
 <ul>
 <li>
 Ensuring smooth delivery of daily business tasks and operations.
 </li>
 <li>
 Highlighting and resolving operational issues.
 </li>
 <li>
 Maintaining data for client requests and managing records.
 </li>
 </ul>
 
 
 Client Relationship &amp; Compliance:
 
 
 <ul>
 <li>
 Offering routine advice to external customers.
 </li>
 <li>
 Ensuring understanding and adherence to Service Level Agreements (SLAs) and KPIs.
 </li>
 </ul>
 
 
 
 
 Requirements:
 
 
 
 Educational Background:
 
 
 <ul>
 <li>
 bachelor&rsquo;s degree in computer science or IT or equivalents.
 </li>
 <li>
 IT diploma (1-3 years of experience).
 </li>
 </ul>
 
 
 Skills
 
 :
 
 <ul>
 <li>
 Strong computer skills (MS Office).
 </li>
 <li>
 Good writing communication skills.
 </li>
 <li>
 Problem-solving and troubleshooting abilities.
 </li>
 <li>
 Ability to work in a team and under pressure.
 </li>
 <li>
 Fluent in English and Arabic (both written and spoken).
 </li>
 <li>
 Customer focus and follow-up skills.
 </li>
 <li>
 Basic technical issue diagnosis and analysis skills.
 </li>
 <li>
 The role requires a proactive and detail-oriented approach to customer service, with a focus on timely problem resolution and operational efficiency.
 </li>
 <li>
 Effective communication, both with clients and internal teams, is essential.
 </li>
 <li>
 The ability to manage multiple tasks and maintain service quality under pressure is crucial.
 </li>
 </ul>
 
 
</div>

Service Desk Analyst -Saudi