Qureos Mentor

Dynamic Accounting Solutions Inc

Position OverviewThe Sales Support &amp; Upselling Specialist plays a key role in driving revenue growth, , nurturing existing clients, and identifying upselling and cross-selling opportunities. This role ensures smooth sales operations, high customer satisfaction, and continuous expansion of customer value.Timings : 8 pm - 5am PKSTKey Responsibilities1. Sales Support<ul><li>Assist the sales team with preparing proposals, quotations, and presentations.</li><li>Manage CRM data entry, ensure accurate customer information, and track pipeline activities.</li><li>Coordinate with internal teams (operations, finance, product) to ensure timely delivery of client requests.</li><li>Handle pre- and post-sales inquiries, ensuring quick resolution and high customer satisfaction.</li><li>Prepare sales reports, performance dashboards, and follow-up reminders for the team.</li></ul>2. Upselling &amp; Cross-Selling<ul><li>Analyze customer usage, buying patterns, and account history to identify upsell potential.</li><li>Conduct regular check-ins with customers to understand evolving needs and introduce value-adding products or services.</li><li>Promote premium features, add-ons, or upgraded packages based on customer fit.</li><li>Collaborate with account managers to execute targeted upselling strategies.</li><li>Track upsell success metrics and contribute ideas for continuous improvement.</li></ul>3. Customer Experience Management<ul><li>Build strong relationships with existing customers to increase retention and long-term value.</li><li>Act as the first point of contact for client concerns, escalating issues when necessary.</li><li>Provide product knowledge and guidance to help customers maximize value from their purchase.</li><li>Ensure timely renewal of subscriptions, service contracts, or support plans.</li></ul>4. Operational &amp; Administrative Tasks<ul><li>Maintain organized documentation of client communication and sales activities.</li><li>Support onboarding of new customers by coordinating training schedules and resource delivery.</li><li>Assist the sales team in preparing marketing materials for upsell campaigns.</li><li>Monitor inventory levels (if applicable) and assist with order processing.</li></ul>Required Skills &amp; Qualifications<ul><li>Bachelor&rsquo;s degree in Business, Marketing, or a related field (preferred).</li><li>1&ndash;3 years of experience in sales support, customer success, or inside sales.</li><li>Strong understanding of sales processes and CRM tools (e.g., HubSpot, Salesforce).</li><li>Excellent communication, presentation, and interpersonal skills.</li><li>Strong analytical and problem-solving abilities.</li><li>Ability to multitask, prioritize, and work in a fast-paced environment.</li><li>Customer-centric mindset with strong relationship-building skills.</li></ul>Work Location: Remote

Customer Service & Sales Support

Join Dynamic Accounting Solutions Inc and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Dynamic Accounting Solutions Inc

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Customer Service & Sales Support