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Dynamic Workforce Solutions

<div>Job Description
Job Title: Youth Coordinator
Reports to: Project Director
Position Classification: Exempt
Office Location: Daley AJC or Olive Harvey AJC
EXPERIENCE EXTREME CUSTOMER SERVICE
About the Company
Dynamic Workforce Solutions (DWFS) contracts with state and local entities to provide services that offer the communities we serve reliable workforce development and training solutions that result in talented, well-trained people positioned for tomorrow's jobs. Our innovative approach to delivering services, passion for the work we do and commitment to ongoing quality have defined over three decades of exceptional results.
Our people feel they are part of something way bigger than just a job. We commit to delivering Extreme Customer service in order to provide outstanding outcomes for the people and businesses we serve.
PURPOSE
Manages the programmatic requirements of the Workforce Investment Act/Workforce Opportunity and Innovation Act to achieve and/or exceed established goals. Also ensures that systems are in place to deliver quality program services.
ESSENTIAL JOB FUNCTIONS<ul><li>
Manage the applicable program to meet/exceed defined goals. Maintain subject matter expert level knowledge on all applicable federal, state and local laws, regulations and guidance for the identified program.</li><li>
Communicate new and/or modified policies and procedures to staff. Provide technical assistance to center staff to improve performance as well as quality and customer satisfaction.</li><li>
Works closely with Quality Performance &amp; Training Specialist to ensure program compliance.</li><li>
Identify, develop, implement and monitor strategies, tactics and standard operating procedures to ensure program compliance and success.
</li><li>Manage and conduct analysis of workforce activities to ensure implementation of policies and procedures. Evaluate compliance with policies and procedures and adherence to contract requirements</li><li>
Collaborate with Community Leadership team and other Operations Management team members to ensure that all operating standards are maintained. Communicate effectively with management and appropriate staff regarding areas of improvement and provide recommendations of suggestions for enhancements. Be the point person for programmatic issues and resolutions.</li><li>
Develop and deliver program-specific training based on trends gathered from monitoring results and/or staff recommendations. Formulate teaching outline, utilizing knowledge of specified training needs and determine instructional methods for all new and refresher training. Ensure that all staff are able to demonstrate the required knowledge and skills for their position as it relates to the program.</li><li>
Be actively engaged with all relevant operations that lead to the success of staff, communities, centers and the system. Analyze programmatic and other related data, identify trends and mobilize staff to take action.</li><li>
Manage and conduct quality reviews; prepare reports and monitoring documents for dissemination; effectively communicate findings and recommendations to management and appropriate staff. Ensure the appropriate actions are taken to avoid monitoring findings. Review and implement internal systems geared toward reducing and/or eliminating findings and observations. Ensure that state and local corrective actions are completed within required timeframes.</li><li>
Design and deliver user friendly status and trending reports to operations management team to track performance outcomes and other related key data. Develop and provide performance summary to Project Director by the 10th workday each month.</li></ul>
Other Job Duties: This job description is not intended to be all-inclusive. The employee may be requested to perform other reasonable related duties as assigned by the immediate supervisor and other management to meet overall company objectives. The company reserves the right to revise or change job duties as business requirements dictate. It is also understood that the company reserves the right to change work schedules as required, and that this position may require more than 40 hours per week.
Physical Demands/Work Environment: Physical requirements include carrying/lifting up to 5 pounds, frequently; up to 10 pounds, regularly; and up to 25 pounds, occasionally. Visual acuity, speech and hearing; hand and eye coordination and manual dexterity necessary to drive an automobile and operate computer keyboard and basic office equipment; subject to carrying, lifting, twisting and reaching to perform essential job functions. Working conditions are primarily in an office environment with occasional travel to other locations.
Required Competencies: Extreme Customer Service focus, ability to utilize coaching techniques to drive exceptional performance and quality results, learning orientation, communication proficiency, teamwork orientation, technical capacity
Qualifications: Education: Minimum of a Bachelor's Degree in Human Services, Business, Education or Human Resource field or equivalent. Experience: : Minimum of five years of experience working with the Workforce Investment Opportunity Act preferred, with a minimum of three years in a supervisory capacity. Strong business knowledge of customer service best practices and performance management. Requires knowledge of Workforce Investment Opportunity Act (WIOA) legislation and regulations.
Skills/Abilities: Requires project management, organizational, personnel, problem solving and data analysis skills, along with an ability to meet deadlines as required by our employees and customers. High level of communications skills and the ability to work alone. Need strong technical skills and commitment to a continually improving environment. 
Benefits: Insurance: Health, Life, Dental and Disability, PTO, Paid Holidays, 401K, Flexible Spending Account, Tuition Assistance</div>

Youth Coordinator

<div>Job Title: Career Navigator Reports to: Career Navigator Lead
Position Classification: Non-exempt
Wage range: $19 - $21 per hour 
Primary Objectives of Position: The Career Navigator is responsible for providing employers with qualified candidates by developing local job seekers through planning, program services, and appropriate referrals. Career Navigators within the Workforce Innovation and Opportunity Act Youth, Adult and Dislocated Worker (WIOA), CHOCIES, SNAP and NCP programs needed. 
Essential Job Functions: 
<ul><li>
Makes appropriate connection for job seekers to open positions resulting in employments.</li><li>
Help businesses recruit the best applicants for their jobs.</li><li>
Interviews customers to assess service needs.</li><li>
Aids customers in developing, evaluating and effectively initiating and implementing plans to enhance employment skills.</li><li>
Identify job seeker barriers and refer to appropriate resources.</li><li>
Provide career advisement through development of individual employment plans, referrals to jobs, placement in training/educations programs and job placement or advancement.</li><li>
Implements prescribed program-related procedures and accurate case management.</li><li>
Provides ongoing case management and serves as a liaison between customers and service providers.</li><li>
Documents all customer interactions through well-written case notes.</li><li>
Acquires and maintains knowledge of market research tools and industry/sector trends to guide job seekers to appropriate placement or education.</li><li>
Ensures that case files meet or exceed programmatic requirements.</li><li>
Provides valued and timely service to both job seekers and employers
</li><li>Utilizes Extreme Customer Service behaviors in all interactions with internal and external customers.</li></ul> 
Other Job Duties: This job description is not intended to be all-inclusive. The employee may be requested to perform other reasonable related duties as assigned by the immediate supervisor and other management as required. The company reserves the right to revise or change job duties as business requirements dictate. It is also understood that the company reserves the right to change work schedules as required, including requiring overtime. 
Physical Demands/Work Environment: Physical requirements include carrying/lifting up to 5 pounds, frequently; up to 10 pounds, regularly; and up to 25 pounds, occasionally. Visual acuity, speech and hearing; hand and eye coordination and manual dexterity necessary to drive an automobile and operate computer keyboard and basic office equipment; subject to carrying, lifting, twisting and reaching to perform essential job functions. Working conditions are primarily in an office environment with occasional travel to other locations. 
Required Competencies: Extreme Customer Service focus, learning orientation, communication proficiency, teamwork orientation, technical capacity and recruiting experience.
Qualifications:
Education: Bachelor's Degree in Social Services, Human Resources, Communications, Business or equivalent experience is required. 
Experience: Minimum of two years' experience in staffing, recruiting, or workforce development with at least one years' experience working with computer systems for data entry and data review required.
Previous workforce experience and/or case management experience is preferred. Must possess demonstrated proficiency with verbal and written communication skills as well as demonstrated customer service skills and computer skills. 
Skills/Abilities: Knowledge of employment and recruiting practices; ability to effectively assess customer employability skills and gaps; ability to understand and apply program policy; knowledge of business practices and industry sectors; ability to work effectively in a fast paced environment; strong familiarity with regulatory entities and their laws, policies, and guidance; ability to effectively read and interpret written procedures; ability to prepare routine reports; ability to enter data into computerized system; ability to maintain files in compliance with programmatic guidelines; skills in dealing with customers using Extreme Customer Service.
Additional Requirements: Must have valid driver's license and adequate vehicle insurance coverage.
Benefits:
Insurance: Health, Life, Dental and Disability, PTO, Paid Holidays, 401K, Flexible Spending Account, Tuition Assistance</div>

WIOA Case Manager

Join Dynamic Workforce Solutions and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Dynamic Workforce Solutions

About Company

Youth Coordinator

WIOA Case Manager