Qureos Mentor

eClerx

eClerx is a leading provider of productized services that integrates people, technology, and domain expertise to enhance business outcomes. The company aims to set industry benchmarks for client service and success, positioning itself as the preferred innovation partner in technology, data analytics, and process management services.

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  Job Description
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 As a Customer Care Executive for the Inbound US Voice Process with a focus on Sales and Upselling, you will be responsible for delivering outstanding customer service to customers in the United States and also selling products and services to increase revenue. You will be the first point of contact for customers who call in with inquiries, and your primary goal will be to ensure that their needs are addressed, their questions are answered, and their interest in purchasing products and services is captured.
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 Key Responsibilities:
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   Answering incoming calls from customers in a professional and courteous manner.
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   Listening actively to customers and asking probing questions to fully understand their needs and concerns.
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   Providing accurate and timely information to customers about products and services, pricing, and promotions, while actively seeking opportunities to upsell.
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   Handling customer objections and concerns with empathy and professionalism, and working to address them to close the sale.
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   Documenting all customer interactions and details of inquiries, issues, and sales in the company's CRM system.
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   Meeting or exceeding individual and team sales targets.
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   Maintaining a high level of knowledge about the company's products and services, as well as industry trends and best practices.
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 Requirements:
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   Excellent verbal and written communication skills in English.
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   Previous experience in a customer service and sales role, preferably in a call center environment.
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   Ability to multitask, prioritize, and manage time effectively.
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   Strong problem-solving skills and the ability to think on your feet.
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   Comfortable working in a fast-paced environment.
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   Flexibility to work in rotational shifts, including evenings, weekends, and holidays.
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   Familiarity with basic computer skills and knowledge of CRM systems.
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 Education:
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   Bachelor's degree in any field is preferred.
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 If you are a people-person with a passion for delivering outstanding customer service and have the necessary skills and experience to drive sales and upselling, we encourage you to apply for this exciting opportunity.
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Analyst

<div><h1 class="jobSectionHeader"><b>Operations Supervisor
</b></h1><p><b>Location: </b>Cairo, Egypt (on-site) <b>Employment type: </b>Full-time
</p><p></p><h2 class="jobSectionHeader"><b>About the role
</b></h2><p>We're hiring an <b>Operations Supervisor </b>to lead a team of customer service representatives in our contact-centre operations. You'll be responsible for your team's daily performance, coaching, and delivery against targets &mdash; keeping service quality high while supporting and developing your people.
</p><p></p><h2 class="jobSectionHeader"><b>Responsibilities
</b></h2><ul><li>Lead, supervise, and motivate a team of customer service representatives.
</li><li>Monitor daily performance against KPIs and SLAs (quality, productivity, customer satisfaction, attendance/adherence).
</li><li>Coach and give regular feedback to help team members improve and grow.
</li><li>Manage shift schedules, attendance, and real-time coverage.
</li><li>Handle escalations and support agents on complex customer issues.
</li><li>Run team huddles and one-on-ones, and conduct performance reviews.
</li><li>Track and report team metrics to management.
</li><li>Ensure the team follows processes, quality standards, and company policies.
</li></ul><p></p><h2 class="jobSectionHeader"><b>Requirements
</b></h2><ul><li>2+ years' experience in a contact-centre / BPO environment, including team-lead or supervisory experience.
</li><li>Strong English communication skills (CEFR B2 or above).
</li><li>Solid people-management and coaching skills.
</li><li>Good understanding of contact-centre KPIs and performance management.
</li><li>Comfortable working on-site in rotational shifts.
</li><li>Strong organisation, problem-solving, and reporting skills.
</li><li>Bachelor's degree preferred.
</li></ul><p></p><h2 class="jobSectionHeader"><b>What we offer
</b></h2><ul><li>A leadership role with real impact on team performance and growth.
</li><li>Competitive salary plus performance incentives.
</li><li>Career-development and progression opportunities.
</li><li>A supportive, fast-paced work environment.
</li><li><i>(Add transportation, medical insurance, or other benefits as applicable.)</i></li></ul></div>

Associate Process Manager

Join eClerx and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

eClerx

About Company

Analyst

Associate Process Manager