Qureos Mentor

eClerx

eClerx is a company that provides business process management and analytics services. They focus on delivering high-quality solutions to enhance operational efficiency and drive growth for their clients. The career site offers insights into job opportunities and the company culture, aimed at attracting talented professionals.

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 Job Description
 
 
 
 As a Customer Care Executive for the Inbound US Voice Process with a focus on Sales and Upselling, you will be responsible for delivering outstanding customer service to customers in the United States and also selling products and services to increase revenue. You will be the first point of contact for customers who call in with inquiries, and your primary goal will be to ensure that their needs are addressed, their questions are answered, and their interest in purchasing products and services is captured.
 
 
 Key Responsibilities:
 
 
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 Answering incoming calls from customers in a professional and courteous manner.
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 Listening actively to customers and asking probing questions to fully understand their needs and concerns.
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 Providing accurate and timely information to customers about products and services, pricing, and promotions, while actively seeking opportunities to upsell.
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 Handling customer objections and concerns with empathy and professionalism, and working to address them to close the sale.
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 Documenting all customer interactions and details of inquiries, issues, and sales in the company's CRM system.
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 Meeting or exceeding individual and team sales targets.
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 Maintaining a high level of knowledge about the company's products and services, as well as industry trends and best practices.
 
 
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 Requirements:
 
 
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 Excellent verbal and written communication skills in English.
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 Previous experience in a customer service and sales role, preferably in a call center environment.
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 Ability to multitask, prioritize, and manage time effectively.
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 Strong problem-solving skills and the ability to think on your feet.
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 Comfortable working in a fast-paced environment.
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 Flexibility to work in rotational shifts, including evenings, weekends, and holidays.
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 Familiarity with basic computer skills and knowledge of CRM systems.
 
 
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 Education:
 
 
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 Bachelor's degree in any field is preferred.
 
 
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 If you are a people-person with a passion for delivering outstanding customer service and have the necessary skills and experience to drive sales and upselling, we encourage you to apply for this exciting opportunity.
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Analyst

<div><h1 class="jobSectionHeader">Operations Supervisor
</h1>Location: Cairo, Egypt (on-site) Employment type: Full-time
<h2 class="jobSectionHeader">About the role
</h2>We're hiring an Operations Supervisor to lead a team of customer service representatives in our contact-centre operations. You'll be responsible for your team's daily performance, coaching, and delivery against targets &mdash; keeping service quality high while supporting and developing your people.
<h2 class="jobSectionHeader">Responsibilities
</h2><ul><li>Lead, supervise, and motivate a team of customer service representatives.
</li><li>Monitor daily performance against KPIs and SLAs (quality, productivity, customer satisfaction, attendance/adherence).
</li><li>Coach and give regular feedback to help team members improve and grow.
</li><li>Manage shift schedules, attendance, and real-time coverage.
</li><li>Handle escalations and support agents on complex customer issues.
</li><li>Run team huddles and one-on-ones, and conduct performance reviews.
</li><li>Track and report team metrics to management.
</li><li>Ensure the team follows processes, quality standards, and company policies.
</li></ul><h2 class="jobSectionHeader">Requirements
</h2><ul><li>2+ years' experience in a contact-centre / BPO environment, including team-lead or supervisory experience.
</li><li>Strong English communication skills (CEFR B2 or above).
</li><li>Solid people-management and coaching skills.
</li><li>Good understanding of contact-centre KPIs and performance management.
</li><li>Comfortable working on-site in rotational shifts.
</li><li>Strong organisation, problem-solving, and reporting skills.
</li><li>Bachelor's degree preferred.
</li></ul><h2 class="jobSectionHeader">What we offer
</h2><ul><li>A leadership role with real impact on team performance and growth.
</li><li>Competitive salary plus performance incentives.
</li><li>Career-development and progression opportunities.
</li><li>A supportive, fast-paced work environment.
</li><li>(Add transportation, medical insurance, or other benefits as applicable.)</li></ul></div>

Associate Process Manager

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 We're hiring a Sourcing &amp; Screening Specialist to power high-volume recruitment for our BPO operations. You'll sit at the front of the hiring funnel &mdash; finding candidates across multiple channels, screening them against clear quality standards, and keeping a healthy pipeline flowing to hit aggressive monthly intake targets. It's a fast-paced, target-driven role ideal for someone who enjoys the hunt for talent and thrives on numbers and deadlines.
 
 
 
 
 
 
 
 
 
 About the Role
 
 
 
 
 
 
 
 
 
 As a Sourcing &amp; Screening Specialist, you will be responsible for driving the recruitment process and ensuring a steady flow of qualified candidates.
 
 
 
 
 
 
 
 
 
 Responsibilities
 
 
 
 
 
 
 
 
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 Source massively to find qualified candidates
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 Maintain and develop pipeline of eligible candidates for future open positions
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 Conduct interviews via phone or in-person
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 Qualify or reject candidates based on interview feedback and resume reviews
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 Serve as contact person for questions from candidates
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 Meet weekly quotas related to calls and emails
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 Required Skills
 
 
 
 
 
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 Effective communication skills
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 Strong organizational and interpersonal skills
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 Experience working with Microsoft Office suite
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 High-energy and passion
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 Demonstrated ability to meet quotas
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 </ul>
 
 
 
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Recruiter

Join eClerx and explore 3   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

eClerx

About Company

Analyst

Associate Process Manager

Recruiter