Qureos Mentor

eClerx

<div>Job Description: BPO MIS Senior Analyst (SQL &amp; VBA Must). Minimum 6 Months Experience
Position: BPO MIS Senior Analyst, Location: Chandigarh, Company: eClerx Services Limited,
 
Employment Type: Full-time
About the Role:
As a BPO MIS Senior Analyst, you will be responsible for managing and analyzing data to ensure the effective operation of our Business Process Outsourcing (BPO) services. Your primary focus will be on developing, maintaining, and optimizing Management Information Systems (MIS) to support decision-making processes and enhance operational efficiency.
Key Responsibilities:
<ul><li>Data Management: Collect, organize, and analyze large volumes of data from various sources to generate meaningful insights and reports.
</li><li>MIS Development: Design, develop, and maintain MIS reports and dashboards to monitor key performance indicators (KPIs) and operational metrics.
</li><li>Data Analysis: Perform in-depth analysis of operational data to identify trends, patterns, and areas for improvement.
</li><li>Reporting: Generate and distribute daily, weekly, and monthly reports to relevant stakeholders, ensuring accuracy and timeliness.
</li><li>Process Improvement: Collaborate with cross-functional teams to identify and implement process improvements based on data analysis findings.
</li><li>Database Management: Manage and maintain databases, ensuring data integrity, security, and availability.
</li><li>Support: Provide support to the operations team by addressing data-related queries and troubleshooting MIS-related issues.
</li><li>Training: Train and support end-users on MIS tools and reporting systems.
</li></ul>Qualifications:
<ul><li>Education: Bachelor&rsquo;s degree in Computer Science, Information Technology, Business Administration, or a related field.
</li><li>Experience:
<ul><li>Proven experience as an MIS Senior Analyst or in a similar role, preferably within the BPO industry.
</li><li>Experience with data analysis, reporting, and database management.
</li><li>Technical Skills:
<ul><li>Proficiency in MS Office Suite (Excel, Access, PowerPoint) and data visualization tools (e.g., Tableau, Power BI).
</li><li>Knowledge of SQL and database management systems.
</li><li>Familiarity with data analytics tools and programming languages (e.g., Python, R) is a plus.
</li></ul></li><li>Analytical Skills: Strong analytical and problem-solving skills with the ability to interpret complex data sets.
</li><li>Communication Skills: Excellent verbal and written communication skills, with the ability to present data insights clearly and concisely.
</li><li>Attention to Detail: High level of accuracy and attention to detail in data analysis and reporting.
</li><li>Organizational Skills: Strong organizational and time management skills, with the ability to manage multiple tasks and meet deadlines.
</li><li>What We Offer:
</li><li>Competitive salary and benefits package.
</li><li>Opportunities for professional growth and development.
</li><li>A collaborative and dynamic work environment.
</li><li>The chance to make a significant impact on the efficiency and success of our BPO operations.
</li><li>How to Apply: Interested candidates are invited to submit their resume and a cover letter detailing their relevant experience and qualifications to pranav.sharma@eclerx.com with the subject line &quot;BPO MIS Senior Analyst Application - [Your Name].&quot;
</li><li>eClerx is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.</li></ul></li></ul></div>

Senior Analyst

<div>Agentic AI Developer 
eClerx is seeking an innovative Agentic AI Developer to design, build, and deploy autonomous AI agents capable of reasoning, decision-making, and task automation. The role involves developing multi-agent systems using LLMs, integrating APIs and tools, and optimizing performance through reinforcement learning and memory-driven architectures. The ideal candidate combines strong software engineering skills with deep knowledge of AI frameworks, prompt engineering, and agent orchestration platforms . 
Work Experience
<ul><li>Bachelor&rsquo;s or Master&rsquo;s degree in Computer Science, AI, Data Science, or a related field.
</li><li>5+ years of experience in AI/ML or software development with hands-on exposure to LLMs.
</li><li>Strong proficiency in Python and experience with AI frameworks such as LangChain, LlamaIndex, AutoGen, or CrewAI.
</li><li>Experience working with LLM APIs (OpenAI, Anthropic, Google Gemini, etc.) and vector databases (Pinecone, Chroma, FAISS).
</li><li>Knowledge of agent orchestration , prompt engineering , and context memory management .
</li><li>Familiarity with cloud environments (AWS, GCP, Azure) and containerization (Docker, Kubernetes). 
</li></ul>Responsibilities
Design and Develop AI Agents: Build intelligent, autonomous agents leveraging LLMs, memory frameworks, and multi-agent coordination systems (e.g., LangChain, CrewAI, AutoGen).
Integrate APIs and Tools: Connect agents with third-party APIs, knowledge bases, and internal systems to enable dynamic data access and real-time task execution.
Optimize Agent Performance: Apply reinforcement learning, context management, and retrieval-augmented generation (RAG) techniques to enhance reasoning and accuracy.
Develop End-to-End Pipelines: Create scalable, production-ready pipelines for AI agent deployment, monitoring, and continuous improvement.
Collaborate with Cross-Functional Teams: Partner with product managers, ML engineers, and domain experts to translate business use cases into functional agentic systems 
About eClerx
eClerx is a global leader in productized services, bringing together people, technology and domain expertise to amplify business results. Our mission is to set the benchmark for client service and success in our industry. Our vision is to be the innovation partner of choice for technology, data analytics and process management services. Since our inception in 2000, we've partnered with top companies across various industries, including financial services, telecommunications, retail, and high-tech. Our innovative solutions and domain expertise help businesses optimize operations, improve efficiency, and drive growth. With over 18,000 employees worldwide, eClerx is dedicated to delivering excellence through smart automation and data-driven insights. At eClerx, we believe in nurturing talent and providing hands-on experience. 
About eClerx Digital
eClerx Digital is the trusted partner of choice to many of the world&rsquo;s largest global brands for creative production, e-commerce/web operations, and analytics and insights services. We help clients maximize the results of their digital activities across the customer journey. Global industry leaders partner with us to cost-effectively scale their digital activities by leveraging our highly skilled blended resource model.
To know more about us, visit https://eclerx.com
eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, per applicable law.</div>

<div>
 
 Job Description
 
 
 
 
 Program Manager (PGM) &ndash; Cairo
 
 
 
 
 Overview:
 
 
 
 Lead all IT and business technology programs for the Cairo site, ensuring smooth infrastructure, secure operations, and alignment with global strategy.
 
 
 
 Key Responsibilities:
 
 
 
 <ul>
 <li>
 Drive IT program governance, project delivery, and transformation initiatives.
 </li>
 <li>
 Manage infrastructure, network, and end-user systems.
 </li>
 <li>
 Oversee cybersecurity, compliance, and risk management.
 </li>
 <li>
 Handle applications, ITIL-based service delivery, and vendor performance.
 </li>
 <li>
 Manage budgets, procurement, and team leadership.
 
 
 </li>
 </ul>
 
 Requirements:
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s in IT/CS (Master&rsquo;s preferred).
 </li>
 <li>
 10&ndash;15 years in program/project management with IT leadership experience.
 </li>
 <li>
 Strong knowledge of infrastructure, EUC, cybersecurity, and cloud (Azure/AWS).
 </li>
 <li>
 PMP/PRINCE2/ITIL v4/Agile preferred.
 </li>
 <li>
 English required; Arabic preferred.
 </li>
 </ul>
</div>

Program Manager

<div>The ideal candidate must possess strong communication skills, with an ability to listen and comprehend information and share it with all the key stakeholders, highlighting opportunities for improvement and concerns, if any. He/she must be able to work collaboratively with teams to execute tasks within defined timeframes while maintaining high-quality standards and superior service levels. The ability to take proactive actions and willingness to take up responsibility beyond the assigned work area is a plus.
<div><div><div><div><div><ul><li>Review and analyze trade data between risk and finance systems
</li><li>Check for completeness, accuracy and consistency to identify the set of genuine breaks
</li><li>investigate the genuine breaks for root cause and facilitate resolution and decision support, wherever necessary
</li><li>Provide support on the change and new business requests received from various RFDAR/non-RFDAR teams by assessing the business requirements, performing testing, providing SME support
</li><li>Apply data normalization methods such as filtering, standardization, enrichment, aggregation
</li><li>Lead discussions with the internal teams to highlight breaks
</li><li>Lead and take appropriate action post liaising with the respective stakeholder
</li><li>Create reports / metrics / analysis to cover the Daily / Weekly / Monthly requests
</li><li>Mailbox Management / Queue Management
</li><li>Build domain expertise and lead from the front
</li></ul></div></div> 
</div></div></div><h4 class="jobSectionHeader">About Us
</h4>eClerx Financial Markets offers consulting, technological innovation, and process management expertise to uniquely solve operational challenges for financial organizations worldwide. With nearly two decades of industry experience, complemented by smart automation and robotics, our team of experts delivers holistic solutions across the trade lifecycle, change management, data analytics, compliance, cash securities operations, document digitization and generation, and outreach.
To know more about us, visit https://eclerx.com
eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, per applicable law</div>

Associate Process Manager

<div>Job Description: 
 
Personiv an eClerx company is hiring a Product Data Management Retainer who will work within our Product Data Management team to help our customers enhance online product data quality for technical products. It will also involve creating technical specifications and product descriptions for online presentation. The candidate will also be working on consultancy projects on redesigning e-commerce customer&rsquo;s website taxonomy and navigation. 
Roles and responsibilities:
<ul><li>Data enrichment/gap fill, standardization, normalization, and categorization of online and offline product data via research through different sources like internet, specific websites, database, etc.
</li><li>Data quality check and correction
</li><li>Data profiling and reporting (basic)
</li><li>Email communication with the client on request acknowledgment, project status and response on queries
</li><li>Help customers in enhancing their product data quality from the technical specification and description perspective
</li>Provide technical consulting to the customer category managers around the industry best practices of product data enhancement 
<li>
</li></ul>Technical and Functional Skills:
<ul><li>Any Bachelor&rsquo;s Degree
</li><li>Intermediate knowledge of MS Office/Internet.
</li><li>Experience Required: 0-1 year</li></ul></div>

Analyst- Dell Enrichment

<div>Job Description:
<ul><li>Writing Skills - Excellent grammar and an in-depth knowledge of the English language with the ability to write clear, precise SEO copy. (test administered)
</li><li>Strong knowledge of local SEO keyword research and analysis, uses and benefits
</li><li>Understanding of the Internet landscape/web and must be computer savvy.
</li><li>General understanding of how Google ranks content.
</li><li>Ability to navigate multiple programs, research tools and platforms to produce high quality work
</li><li>Detail-oriented, highly organized, self-starter who doesn&rsquo;t mind repetitive work
</li><li>Flexible and adaptable with ability to work in a fast-paced, deadline-oriented environment
</li><li>Interpersonal skills for collaborating with a wide range of individuals/groups to deliver high-quality work
 
Typing skills &ndash; 40 wpm (test administered)
 
Strong knowledge of Microsoft Word, Outlook and Excel
 
More than 1 year creative writing experience required.
</li></ul>Specific SEO writing experience preferred.
 
Should be ready to work from the office and during US business hours&quot;</div>

Analyst - SEO Copy Editor

<div>
 
 Job Description
 
 
 
 
 Job Description: Inbound Voice &ndash; Analyst
 
 
 
 As a Customer Care Executive for the Inbound US Voice Process with a focus on Sales and Upselling, you will be responsible for delivering outstanding customer service to customers in the United States and also selling products and services to increase revenue. You will be the first point of contact for customers who call in with inquiries, and your primary goal will be to ensure that their needs are addressed, their questions are answered, and their interest in purchasing products and services is captured.
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Answering incoming calls from customers in a professional and courteous manner.
 </li>
 <li>
 Listening actively to customers and asking probing questions to fully understand their needs and concerns.
 </li>
 <li>
 Providing accurate and timely information to customers about products and services, pricing, and promotions, while actively seeking opportunities to upsell.
 </li>
 <li>
 Handling customer objections and concerns with empathy and professionalism, and working to address them to close the sale.
 </li>
 <li>
 Documenting all customer interactions and details of inquiries, issues, and sales in the company's CRM system.
 </li>
 <li>
 Meeting or exceeding individual and team sales targets. Upselling on every opportunity call.
 </li>
 <li>
 Maintaining a high level of knowledge about the company's products and services, as well as industry trends and best practices.
 
 
 </li>
 </ul>
 Requirements:
 
 
 <ul>
 <li>
 Excellent verbal and written communication skills in English.
 </li>
 <li>
 Previous experience in a customer service and sales role, preferably in a call center environment.
 </li>
 <li>
 Ability to multitask, prioritize, and manage time effectively.
 </li>
 <li>
 Strong problem-solving skills and the ability to think on your feet.
 </li>
 <li>
 Comfortable working in a fast-paced environment.
 </li>
 <li>
 Flexibility to work in rotational shifts, including evenings, weekends, and holidays.
 </li>
 <li>
 Familiarity with basic computer skills and knowledge of CRM systems.
 </li>
 <li>
 Education: Bachelor's degree in any field is preferred.
 
 
 </li>
 </ul>
 If you are a people-person with a passion for delivering outstanding customer service and have the necessary skills and experience to drive sales and upselling, we encourage you to apply for this exciting opportunity.
</div>

Analyst

Join eClerx and explore 13   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

eClerx

ABOUT_COMPANY

Senior Analyst

Senior Analyst

Program Manager

Associate Process Manager

Analyst- Dell Enrichment

Analyst - SEO Copy Editor

Analyst