Qureos Mentor

eSense

<div>
 
 
 Position Overview:&nbsp;
 
 
 
 Mid Support Engineer provides first-level support to clients for projects and products offered by the company. This role involves more advanced troubleshooting and providing support to ensure smooth project and product operations. The position requires a deeper understanding of the company's products, some technical skills, and the ability to handle more challenging support cases, including guiding junior team members and collaborating with higher support levels or specialized teams to ensure client satisfaction and SLA adherence.&nbsp;
 
 
 
 
 
 
 Key Responsibilities:&nbsp;
 
 
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 Handle support requests from clients that require intermediate knowledge related to projects and products.&nbsp;
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 Provide detailed business, and technical guidance and solutions to clients and end-users.&nbsp;
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 Log all support activities, issues, and resolutions in the ticketing system with precision and clarity.&nbsp;
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 Escalate highly complex or unresolved issues to higher support levels or specialized technical teams when necessary.&nbsp;
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 Assist in the creation and updating of support documentation and knowledge base articles.&nbsp;
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 Maintain effective communication with clients and internal teams to ensure timely resolution and satisfaction.&nbsp;
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 Contribute to ongoing process improvements for support services and client experience.&nbsp;
 
 
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 Qualifications:&nbsp;
 
 
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 Bachelor&rsquo;s degree in Computer Science, Information Technology, or related field.&nbsp;
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 2&ndash;5 years of experience in technical support, system administration, or related roles.&nbsp;
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 Basic understanding of hardware, software, networks, and enterprise support tools.&nbsp;
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 Strong analytical and problem-solving skills for complex troubleshooting.&nbsp;
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 Excellent communication skills to interact effectively with clients and technical teams.&nbsp;
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 Demonstrated ability to handle multiple support cases and prioritize effectively.&nbsp;
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 Capable of understanding advanced product features and client-specific requirements swiftly.&nbsp;
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 Experience with supporting enterprise-level applications or systems is a plus.
 
 
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</div>

Support Engineer

<div>
 
 Position Overview
 
 
 
 
 
 Mid-level software development role responsible for designing and delivering solutions using .NET technologies. The position includes backend and web development tasks, as well as mobile development where applicable.
 
 
 
 Key Responsibilities&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;
 
 
 
 
 
 &middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Design, develop, and maintain software applications using .NET (C#, .NET Core/Framework)
 
 
 &middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Analyze requirements and contribute to technical solution design.
 
 
 &middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Write and test clean, maintainable code.
 
 
 &middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Perform debugging, performance tuning, and code optimization.
 
 
 &middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Participate in peer code reviews and team planning activities.
 
 
 &middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Contribute to database integration and RESTful API implementation.
 
 
 &middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Collaborate with cross-functional teams to ensure completeness and stability.
 
 
 &middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Provide task estimations and deliver within approved timelines.
 
 
 &middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Ensure documentation, test results, and task status are consistently maintained in TFS.
 
 
 &middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Apply secure coding practices and participate in bug resolution with quality metrics in mind.
 
 
 
 
 
 Qualifications
 
 
 
 
 
 &middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Bachelor&rsquo;s degree in computer science, Software Engineering, or related discipline
 
 
 &middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;2-5 years of experience in software development
 
 
 &middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Proficiency in C#, .NET Core or .NET Framework
 
 
 &middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Solid understanding of object-oriented programming and software development lifecycle
 
 
 &middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Experience with SQL-based databases
 
 
 &middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Experience with Angular or other frontend technologies is a strong plus.
 
 
 &middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Working knowledge of relational databases (SQL Server, PostgreSQL, or equivalent)
 
 
 &middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Familiarity with Git, RESTful services, and Agile development methodologies
 
 
 
 
 
 Definition of Done
 
 
 
 
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 Code Quality: Code follows clean coding practices, passes peer review, and is modular.
 
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 Documentation: Design decisions and methods are documented; all changes logged in TFS.
 
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 Testing: Unit tests written for all code; test coverage aims for &ge;80%.
 
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 Bug Management: Defects are resolved efficiently with minimal rework or regressions.
 
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 Timely Delivery: Tasks are delivered by deadline with proactive communication.
 
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 Communication: Shares progress, blockers, and support needs promptly.
 
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 Process Compliance: Adheres to coding standards, SDLC policies, and reuse principles.
 
 
 
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</div>

Software Developer

<div>
 
 eSense, a leading provider of innovative IT solutions and services, we are seeking a dynamic and motivated IT Solutions and Services Presales Officer to join our team in Riyadh, Saudi Arabia. In this role, you will play a crucial part in building technical relationships with potential customers, providing essential demos and support to the sales team, and preparing detailed proposals and RFPs. If you are passionate about technology, have a strong understanding of IT solutions, and excel in a customer-facing role, we encourage you to apply and become a part of our dedicated team
 
 
 
 
 
 
 Basic Function and Principles:
 
 
 
 &bull; Build and maintain technical relationships with potential customers.
 
 
 &bull; Provide required demos and assistance to potential customers.
 
 
 &bull; Support the Sales Team with customer-facing technical pre-sales assistance.
 
 
 &bull; Prepare detailed proposals and RFPs.
 
 
 &bull; Assist the sales team by providing estimated project costs.
 
 
 &bull; Provide initial delivery plans in proposals.
 
 
 
 
 
 
 Roles and Responsibilities:
 
 
 
 &bull; Support in achieving departmental financial objectives.&nbsp;
 
 
 &bull; Develop business in the most optimal &amp; cost-effective manner.&nbsp;
 
 
 &bull; Provide estimated costing for new projects considering all available factors.&nbsp;
 
 
 &bull; Provide Onsite/Offsite demos to the potential clients upon request.
 
 
 &bull; Answer the client&rsquo;s business and technical questions.&nbsp;
 
 
 &bull; Assist clients in understanding how to use our systems to meet their business needs.
 
 
 &bull; Help clients select the appropriate modules/systems for their needs.
 
 
 &bull; Gather requirements from client meetings to better understand their needs.
 
 
 &bull; Analyze customer requirements and change requests during demos and meetings.
 
 
 &bull; Prepare onsite/offsite demos to address client needs as directed by the sales team or outlined in clients&rsquo; questionnaires.
 
 
 &bull; Analyze client needs from meetings, demos, and questionnaires to provide the required documents.
 
 
 &bull; Write well-structured proposals and RFPs in Arabic and English, ensuring they cover client needs and are delivered on time.&nbsp;
 
 
 &bull; Stay up to date with products changes, new features, and new designs.&nbsp;
 
 
 &bull; Demonstrate proficiency in every module of our products to address any client scenario or question.
 
 
 &bull; Possess strong knowledge of the business behind our products and their modules to provide consultancy to clients.
 
 
 &bull; Ensure all demo tools are prepared, up to date, and ready when needed.
 
 
 &bull; Engage with customers to interpret their needs and provide advice on prospective products that align with their demands.
 
 
 &bull; Proactively scope technical solutions to address customer requirements, assess met and unmet needs, and recommend solutions that optimize value for both the customer and the firm.
 
 
 &bull; Secure input from all necessary solution stakeholders within customer firms and adapt solutions as needed to ensure appropriate support.
 
 
 &bull; Coordinate closely with the product team, internal sales, sales support, and service resources to align solution design with customer business requirements.
 
 
 &bull; Provide coaching and professional development to team member sales associates to enhance their product knowledge, technical acumen, and technical sales skills.
 
 
 &bull; Obtain certification in the technologies provided by the firm.
 
 
 &bull; Familiarize with the licensing models of provided technologies.
 
 
 &bull; Utilize vendor resources to develop solutions and assist customers
 
 
 &bull; Align and coordinate with peers from the vendor&rsquo;s side.
 
 
 &bull; Maintain well-organized documentation of quotations, orders, and communications.
 
 
 
 
 
 
 Qualifications &amp; Skills:
 
 &nbsp;
 
 
 &bull; B.Sc. Degree in Computer Science, Business, Communication, or a related field.&nbsp;
 
 
 &bull; Proficiency in Arabic (writing, reading, and speaking).&nbsp;
 
 
 &bull; Proficiency in English (writing, reading, and speaking).
 
 
 &bull; Experience in writing proposals and RFPs.&nbsp;
 
 
 &bull; Excellent presentation skills.
 
 
 &bull; Strong interpersonal and communication abilities.
 
 
 &bull; Problem-solving skills.
 
 
 &bull; Ability to work well under pressure.
 
 
 &bull; Minimum 3+ years of experience in Presales, Sales, or technical roles.&nbsp;
 
 
 
 
</div>

Presales Engineer

<div>
 
 
 Role Purpose
 
 
 
 
 
 
 A commercially driven relationship builder, who can manage the sales lifecycle, from prospecting to partnership growth, while acting as a trusted advisor, value architect, and strategic account leader.
 
 
 
 &nbsp;
 
 
 
 The
 
 Business Development Officer
 
 is responsible for driving revenue growth by managing the full commercial lifecycle, from prospecting and lead qualification to relationship building, solution selling, proposal development, negotiation, closing, and ongoing client lifecycle management.
 
 
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 The role blends both&nbsp;Lead Generation&nbsp;and&nbsp;Sales / Business Development responsibilities, ensuring a seamless transition from early prospect engagement to long-term strategic partnership management.&nbsp;
 
 
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 CORE ROLE OBJECTIVES
 
 
 
 
 
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 Pipeline:
 
 Build, manage, and convert a strong pipeline of qualified opportunities.
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 Relations
 
 : Develop trust-based, long-term client relationships.
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 Trustworthy Person
 
 : Understand client challenges and position tailored solutions.
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 Commercial Pro
 
 : Lead proposals, financial coordination, negotiation, and deal closing.
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 Inclusive Ownership
 
 : Ensure accurate CRM reporting across all sales lifecycle stages.
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 Association
 
 : Support onboarding &amp; handover to delivery teams while retaining account ownership.
 
 
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 </ul>
 
 
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 KEY RESPONSIBILITIES
 
 
 
 
 
 
 
 1) Prospecting &amp; Lead Generation
 
 
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 Conduct structured market research and targeting (industry, company size, revenue)
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 Generate leads via direct outreach, campaigns, events, partnerships, and referrals.
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 Develop strategies to qualify prospects (budget, timeline, decision makers, &amp; needs)
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 Enter and maintain all leads &amp; activities in the CRM with complete accuracy
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 Collaborate with all functions to ensure smooth handover of qualified leads
 
 
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 2) Initial Outreach &amp; Relationship Building
 
 
 
 
 
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 Conduct first contact calls and client meetings with structured agendas.
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 Profile and deeply understand client challenges, goals, timelines, and constraints.
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 Position the organization as a strategic partner &mdash; not only a service provider.
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 Document all interactions and client intelligence in CRM &amp; in writing.
 
 
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 3) Solution Presentation &amp; Proposal Ownership
 
 
 
 
 
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 Lead drafting of tailored technical proposals in alignment with client needs.
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 Coordinate with operations for financial costing and pricing.
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 Manage proposal reviews and internal approvals (Finance, Ops, Management).
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 Maintain proposal status and documentation in CRM.
 
 
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 4) Negotiation, Deal Closing &amp; Contracting
 
 
 
 
 
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 Manage negotiations with clients, protect profitability, &amp; drive deal closing.
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 Coordinate contract formation and legal documentation.
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 Update CRM / ERP stages to Won / Lost with complete justification.
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 Re-initiate proposal cycle when revisions are required.
 
 
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 5) Client Onboarding &amp; Relationship management
 
 
 
 
 
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 Lead smooth transition from sales to delivery teams, handover deal documents to delivery (technical &amp; financial proposal, contract, client details).
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 Participate in kickoff &amp; onboarding communication.
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 Maintain relationship with client for cross-selling, renewals, satisfaction &amp; follow-ups.
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 Act as long-term account owner and strategic advisor.
 
 
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 </ul>
 
 
 
 
 
 6) Reporting, Performance &amp; Market Intelligence
 
 
 
 
 
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 Track KPIs, revenue targets, win/loss ratios &amp; pipeline performance.
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 Maintain accurate forecasting and sales reporting.
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 Analyze client feedback &amp; satisfaction trends.
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 Identify growth opportunities within accounts.
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 Monitor competition and market dynamics.
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 Continuously refine approach using data-driven insights.
 
 
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 </ul>
 
 
 
 
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 Required Skills &amp; Competencies
 
 
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 Strong consultative selling capability
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 Relationship-oriented communication style
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 Business acumen and negotiation maturity
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 Experience with proposals &amp; financial structuring
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 Structured follow-up and discipline
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 Excellent reporting and documentation habits
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 Ability to collaborate across operations, finance &amp; leadership
 
 
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 </ul>
 
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 Preferred Experience &amp; Competences
 
 
 
 
 
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 Previous Business Development experience with 3+ years as in the sales field.
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 B.Sc. Degree in Business Administration or any other related field.
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 Business development / sales in agency, consulting, digital, or services sectors
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 Existing active network of customers within the assigned sector/region
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 Experience working with enterprise/government clients &amp; vendor portals
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 Proven track record in closing complex, multi-stakeholder deals
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 Strong and diplomatic personality to handle clients and change requests.
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 CRM / ERP pipeline management expertise
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 Articulate and well accustomed to a client facing role.
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 Willingness and ability to travel.
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 Strong team spirit.
 
 
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 </ul>
</div>

Business Development Officer

<div>
 Position Overview
 
 
 
 
 Mid-Level AI Engineer with strong hands-on experience in end-to-end AI system development, specializing in on-premises and private cloud AI deployments. This role focuses on building production-grade AI solutions using primarily local models, optimizing GPU-based training and fine-tuning pipelines, and developing scalable RAG, agentic, multimodal, and speech-enabled systems.
 
 
 
 
 Key Responsibilities&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;
 
 
 
 
 &middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Analyze requirements and contribute to technical AI solution design.
 
 
 &middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Strong programming skills in Python (mandatory).
 
 
 &middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Experience in backend development (APIs, microservices, model serving).
 
 
 &middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Hands-on experience with local LLM deployment and optimization.
 
 
 &middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Experience in RAG system design and vector databases.
 
 
 &middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Practical experience in model fine-tuning (LoRA / PEFT).
 
 
 &middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Solid understanding of: Transformer architecture, quantization techniques, and embeddings with retrieval.
 
 
 &middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Experience working in Linux environments.
 
 
 &middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Participate in peer code reviews and team planning activities.
 
 
 &middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Provide task estimations and deliver within approved timelines.
 
 
 &middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Apply secure coding practices and participate in bug resolution with quality metrics in mind.
 
 
 
 
 Qualifications
 
 
 
 
 &middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Bachelor&rsquo;s degree in computer science, Artificial Intelligence, Data Science, or related discipline.
 
 
 &middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;2-5 years of experience in AI Engineering.
 
 
 &middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Proficiency in C#, .NET Core and Python.
 
 
 &middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Experience with Structured and Unstructured databases.
 
 
 &middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Experience with Angular or other frontend technologies is a strong plus.
 
 
 &middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Working knowledge of relational databases (i.e., SQL Server) and non-relational databases (i.e., Qdrant)
 
 
 &middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Familiarity with Git, RESTful services, and Agile development methodologies
 
</div>

AI Engineer