Qureos Mentor

e& UAE

<div>
 
 Job Description
 
 
 
 To lead the content strategy and copywriting function across digital channels, ensuring clear, impactful, and user-centered communication. The role is responsible for embedding UX writing practices into digital journeys, safeguarding the brand&rsquo;s tone and voice, driving governance across Arabic and English content, and overseeing the operational efficiency of the Content Studio including OPEX budget management.
 
 
 
 Responsibilities
 
 
 
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 Lead and manage the content team specializing in copywriting, UX writing, and content strategy across web, app, and Retail self assisted screens (SAS)
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 Ensure adherence and governance of the brand-defined tone and voice (TnV) across consumer digital touchpoints.
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 Collaborate with UX/UI design to craft seamless user experiences through concise, user-friendly microcopy, CTAs, and conversational interfaces.
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 Develop content strategies for key journeys, campaigns, and product launches, ensuring alignment with both user needs and business objectives.
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 Drive content innovation through personalization, storytelling, and data-driven insights to maximize engagement and usability.
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 Partner with product owners, marketing, and regulatory teams to balance creativity, compliance, and accuracy.
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 Establish digital editorial guidelines, review processes, and governance frameworks to maintain quality, scalability, and compliance.
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 Mentor and grow a high-performing content team, fostering creativity and alignment with UX and commercial goals.
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 Introduce AI-powered tools and modern content practices to streamline creation, testing, and optimization.
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 Monitor and report on content performance, user adoption, and effectiveness using analytics, A/B testing, and feedback loops.
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 Oversee and manage the OPEX budget for the Content Studio, ensuring efficient resource utilization and vendor management.
 
 
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 </ul>
 
 Candidate Skills
 
 
 
 The ideal candidate should have deep expertise in
 
 UX writing, digital copywriting, and content strategy
 
 , with the ability to safeguard tone and voice while tailoring communication to digital journeys. They must demonstrate strong collaboration, analytical thinking, and leadership skills, balancing creativity with operational rigor.
 
 
 Experience in managing bilingual (Arabic/English) content is a must. Enforcing content governance and working with digital design systems is essential. Telecom, e-commerce, or technology industry experience is an advantage.
 
 
 
 Qualifications
 
 
 
 Bachelor&rsquo;s degree in Communications, Journalism, Marketing, or related field
 
 
 Minimum 7&ndash;10 years in digital content, with at least 5 years in a leadership role
</div>

Sr. Manager/Digital Content

<div>
 
 Job Description
 
 
 
 We are seeking a dynamic and forward-thinking Senior Product Development Manager to lead the design, development, and launch of innovative products and AI based solutions that can complement existing core services and unlock new revenue streams.
 
 
 The ideal candidate should have a clear understanding of the telecom industry, systems architecture, Network automation and an applied experience with API monetization and AI productization.
 
 
 This role is pivotal in driving our company&rsquo;s digital transformation, delivering differentiated offerings to our B2B customers, and creating new revenue streams.
 
 
 
 Responsibilities
 
 
 
 
 Key Responsibilities
 
 
 
 
 Product Innovation &amp; Strategy
 
 
 
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 Identify evaluate, and conceptualize new AI product opportunities and how those can complement and integrate with existing core Voice and Data Mobile services.
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 Unlock new streams by productizing on existing and new APIs for differential product offerings.
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 Define the product roadmap in alignment with company strategy, market needs, and customer expectations.
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 Drive idea-to-market lifecycle management: concept, design, business case, development, testing, launch, and scaling.
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 Develop/own the business use cases and detailed business requirements document covering customer journeys in full alignment with customer experience guidelines.
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 Guide on high level concept feasibility/architecture as a grooming phase prior to sharing concepts with IT.
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 Maintain knowledge of current and emerging trends in the industry, including all advancements that might be incorporated as new features/capabilities.
 
 
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 </ul>
 
 Leadership &amp; Collaboration
 
 
 
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 Lead cross-functional teams (product managers, engineers, designers, project managers) to deliver successful products on time and within budget.
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 Collaborate with internal stakeholders (technology, marketing, sales, operations, finance) and external partners (vendors, partners and suppliers).
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 Foster a culture of innovation, agility, and customer-centricity within the product development unit.
 
 
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 </ul>
 
 Execution &amp; Delivery
 
 
 
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 Ensure delivery of high-quality products that meet KPIs such as time to market, revenue growth, adoption and NPS.
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 Oversee product launch plans, including GTM strategy, GTM checklist, and post-launch enhancements while ensuring compliance to processes and guidelines.
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 Apply Agile methodologies and best practices to product development processes.
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 Managing process and documentation jointly with IT for RFP/RFI/RFQ and deciding on vendor/partner selection.
 
 
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 </ul>
 
 Customer analytics and reporting
 
 
 
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 Conduct market research and competitor analysis to anticipate industry trends.
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 Translate customer needs into clear product requirements and user stories.
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 Leverage data analytics and AI-driven insights to optimize product performance.
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 Compiling regular data analysis activities using different tools such as excel, power BI, Tableau, SQL or similar for monitoring product performance.
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 Monitor and report launch performance metrics and provide insights into bottlenecks and corrective actions.
 
 
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 </ul>
 
 Qualifications
 
 
 
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 Minimum Requirements
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 Education: Bachelor&rsquo;s degree in Business, Engineering, Computer Science, or related field.
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 Master&rsquo;s degree (MBA or equivalent) preferred.
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 Experience:
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 8 to 10 years of experience in product management, product development as either a product architect, solution architect, product owner/manager and preferably in telecom, technology, or similar industries
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 Experience managing cross functional teams
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 Practical Experience in the following fields/Domains is a MUST either as product architect product owner or technical expert: &squf; AI/Data (ML, LLM, CVM, RPA) to be able to architect and develop AI/Data based products like CVM as a Service, RPA as A Service and other similar AI based or related offerings.
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 API monetization
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 Core voice and Data mobile solutions
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 Experience with 5G, IOT and M2M services is preferred.
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 Applied experience in preparing powerful
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 </ul>
</div>

Sr. Manager/Personal Communication Product Development

<div>
 
 Job Description
 
 
 
 We are seeking a skilled and proactive Product Manager to join our team and manage our mobile core services portfolio. This role is responsible for the product strategy and execution of our voice and data plans, with a strong focus on enhancing Customer Value Management (CVM), add-ons, and platform initiatives to drive retention and growth within our
 
 enterprise segment
 
 . The ideal candidate will be a hands-on leader who understands the telecommunications industry and is passionate about using technology, including AI, to create compelling customer experiences and achieve business objectives.
 
 
 
 Responsibilities
 
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Product Strategy &amp; AI Integration: Manage the end-to-end product lifecycle for mobile core services. Identify opportunities to leverage AI and machine learning to improve existing products, specifically focusing on predictive churn analysis and developing and Next Best Offer (NBO) models to drive significant value.
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 Agile Product Ownership: Act as the Product Owner for core service initiatives, defining and prioritizing the product backlog, writing user stories, and working directly with engineering teams to deliver features in an agile/Scrum environment.
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 Customer-Centric Innovation: Work closely with cross-functional teams to identify customer pain points. Design and launch data-driven solutions and features that enhance user satisfaction, such as personalized plan recommendations or AI-powered self-service tools.
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 Enterprise Mobility Focus: Drive the product strategy for enterprise-specific mobile services, including specialized voice and data plans, corporate add-ons, and mobility solutions tailored to business needs. This includes understanding the unique challenges of B2B customers, across different verticals.
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 Data-Driven Decision Making: Utilize advanced analytics tools (e.g., Power BI, Tableau) and data modelling to track product performance, analyze revenue mix, and inform pricing strategies and monitor regularly.
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 Revenue and Pricing Management: Support the development and implementation of pricing strategies to meet revenue targets. Monitor product performance and assist in creating growth strategies for CVM and retention initiatives.
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 Cross-Functional Collaboration: Partner with engineering, marketing, analytics, sales, and operations teams to ensure seamless execution. Act as the bridge between technical teams and business stakeholders, ensuring product strategies meet both customer needs and business goals.
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 Market and Competitive Analysis: Conduct ongoing market research and competitive analysis, including the adoption of new technologies like AI, to keep our products competitive.
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 Performance Analysis: Track and report on key business metrics and KPIs, including customer acquisition, retention rates, and revenue, to measure product success and identify areas for improvement.
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 Individual Contribution: This is a hands-on individual contributor role with no direct reports. The candidate must be able to act autonomously, drive projects forward, and execute tasks independently.
 
 
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 </ul>
 
 Qualifications
 
 
 
 
 QUALIFICATIONS
 
 
 
 <ul>
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 Education: Bachelor&rsquo;s degree in business, Marketing, Telecommunications, or a related field. A master&rsquo;s degree is preferred.
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 Experience: 8 to 10 years of experience in product management in e-commerce, Fintech or telecommunications industry. Proven track record of delivering customer-centric solutions and driving revenue growth.
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 Technical Acumen: A strong understanding of the technical aspects of telecommunications services, including mobile core networks, billing systems, and platform APIs.
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 Skills: Strong analytical and problem-solving skills, with expertise in data analytics tools (e.g., Power BI, Tableau, SQL). Excellent written, verbal, and presentation skills. Proficiency in MS Office and project management tools (e.g., Jira, Trello). Ability to interpret complex datasets and translate insights into actionable strategies.
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 Competencies: Strategic thinking with a focus on innovation and customer-centric solutions. Ability to manage ambiguity and make sound decisions with incomplete data. Strong collaboration and stakeholder management skills. Passion for delivering measurable business outcomes and driving product excellence.
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 Soft Skills: Exceptional communication, stakeholder management, and problem-solving skills. Ability to thrive in a fast-paced, dynamic environment.
 
 
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 </ul>
 
 Note:
 
 This is an
 
 outsourced position
 
 and the selected candidate will be employed through one of our strategic outsourcing partners to support e&amp; operations.
</div>

Manager/Mobile Communications Product

<div>
 
 Job Description
 
 
 
 As a Retail Customer Experience Manager, your primary role is to enhance customer satisfaction, streamline the customer journey. You'll be responsible for shaping the retail customer experience, lead the OJT Training team to deliver the last mile stone of Knowledge , system and experience to every individual in retail stores , and ensuring high-quality standards are maintained across all retail touchpoints.
 
 
 
 Responsibilities
 
 
 
 
 Customer Experience Responsibilities:
 
 
 
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 Design retail customer Journey (As is &amp; To Be) by engaging the retail team and considering customer feedback
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 Analyze customer experience data to highlight opportunities and formulate action plans.
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 Oversee the customer experience recovery process, identifying gaps and proactively mitigating potential risks.
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 Regularly monitor customer satisfaction metrics across all retail touchpoints, and implement necessary actions to uphold a robust score.
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 Lead customer experience projects in conjunction with other stakeholders and vendors, providing timely updates on project challenges, opportunities, and progress to senior management.
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 Conduct stress tests on retail digital enablers, gather feedback from customers and staff, and offer recommendations to enhance performance across various parameters including experience, sales, operational efficiency, and cost.
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 Liaise with IT developers and production, marketing, and sales teams to enhance customer services and bolster brand awareness.
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 Proactively identify customer needs and implement measures to ensure their positive experiences are maintained.
 
 
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 Development And Training Responsibilities
 
 
 
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 Spearhead the retail development team to provide comprehensive knowledge, customer experience, and system hands-on training to all retail store personnel.
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 Use governance tools and periodic knowledge tests to measure staff knowledge performance.
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 Create tactical training to stimulate sales, leveraging best practices of top achievers and advanced market sales techniques.
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 Align training topics and schedule with business needs and sales seasonality.
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 Monitor retail team satisfaction regarding on-the-job training in terms of delivery, content, and timing.
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 Produce detailed training and trainers' performance reports.
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 Foster the development of training team skills and capabilities to ensure high-quality training delivery.
 
 
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 </ul>
 
 Retail Quality Field
 
 
 
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 Lead the quality team to monitor retail compliance with customer journey standards and operational processes.
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 Provide zone heads with monthly performance reports (Zone, Area, and Store Wise).
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 Promptly communicate to the heads of zones and retail management about common compliance issues, high-risk areas, and critical gaps.
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 Train Quality team members on new updates in customer journey and processes.
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 Coordinate monthly calibration sessions between retail development team and quality team to ensure consistent measurement of compliance amid rapid changes in processes and journey guidelines.
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 Coach and develop your team in accordance with the quarterly personal development plan.
 
 
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 </ul>
 
 Qualifications
 
 
 
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 Bachelor Degree with 4 years of relevant experience
 
 
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 </ul>
 We thank all applicants for their interest, however only those shortlisted for an interview will be contacted. If you have not heard from us within two weeks of your application, please consider your application as unsuccessful.
 
 
 
 At e&amp; diversity is our strength and we are committed to creating an inclusive environment for all. We welcome and encourage all people to apply, regardless of gender, background, age and abilities. If you are a person of determination and require an adjustment or accommodation to the selection process, please send your request to DiversityEquity&amp;Inclusion@eand.com
 
</div>

Specialist/Retail Customer Experience

<div>
 
 We are seeking a dynamic and experienced Team Lead to oversee the design, implementation, and support of cutting-edge networking, security, and infrastructure solutions. The ideal candidate will lead a technical team responsible for delivering integrated solutions in enterprise environments, utilizing a wide range of technologies, including WAN/LAN, SD-WAN, SD-Access, Cisco ACI, security frameworks, wireless (WLAN), voice systems, and passive cabling infrastructures.
 
 
 
 
 
 This role will require strong leadership skills, advanced technical expertise with products from Cisco, Huawei, Aruba, Fortinet, Palo Alto, Ribbon SBC, Imagicle, and NICE &amp; Cisco Contact Center, and the ability to manage and oversee multiple projects and teams. Additionally, the candidate should possess experience in handling Bill of Quantities (BOQs) and in providing professional services for large-scale system integration.
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
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 Team Leadership:
 
 
 Lead, mentor, and manage a technical team of network engineers, security specialists, and infrastructure experts. Provide guidance in achieving project goals and developing team capabilities.
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 Network Design &amp; Implementation:
 
 
 Oversee the design, implementation, and management of enterprise network solutions, including WAN/LAN, SD-WAN, and SD-Access technologies.
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 Cisco ACI:
 
 
 Lead projects involving Cisco ACI for data center networking, ensuring optimal deployment, configuration, and integration with customer infrastructure.
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 Security Solutions:
 
 
 Design and implement robust network security frameworks, including firewalls, VPNs, and secure access controls.
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 Wireless &amp; Voice Solutions:
 
 
 Deploy and support enterprise-grade wireless (WLAN) and VoIP systems, ensuring seamless connectivity and communication.
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 SD-WAN &amp; SD-Access:
 
 
 Architect, deploy, and manage SD-WAN and SD-Access solutions to optimize network performance and enhance scalability for multi-site environments.
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 Passive Infrastructure:
 
 
 Oversee the planning, installation, and maintenance of structured cabling systems (fiber and copper) to support networking and telecommunications needs.
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 BOQs and Proposals:
 
 
 Prepare and review detailed Bill of Quantities (BOQs) and technical proposals for infrastructure projects. Collaborate with the sales and procurement teams to ensure accurate cost estimations.
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 Client Engagement:
 
 
 Participate in RFP/RFQ with Sales &amp; Projects team to provide technical documentation &amp; write-ups meeting customer requirements and producing HLD &amp; LLDs Act as a technical lead in client meetings, provide insights, and recommend solutions that meet business needs. Collaborate closely with customers to ensure their satisfaction and success.
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 Project Management:
 
 
 Manage multiple large-scale projects from conception to completion, ensuring timely delivery and adherence to budgets and scope. Use project management best practices to ensure the quality of service.
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 Vendor Management:
 
 
 Coordinate with vendors and third-party service providers to ensure the timely delivery of hardware and software solutions. Lead negotiations on technical and commercial aspects.
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 Documentation &amp; Reporting:
 
 
 Ensure proper documentation of network designs, configurations, and processes. Provide regular project updates and technical reports to senior management.
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 </ul>
 
 
 
 
 Qualifications:
 
 
 
 
 
 
 
 Education:
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in computer science, Information Technology, or related field. Master&rsquo;s degree or MBA is a plus.
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 </ul>
 
 
 
 
 
 
 Professional Certifications:
 
 
 
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 CCIE, CCNP, or equivalent certifications in networking, security, or wireless are highly preferred.
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 Additional certifications in SD-WAN, Cisco ACI, security (e.g., Fortinet, Palo Alto), or voice technologies are a plus.
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 </ul>
 
 
 
 
 
 
 Experience:
 
 
 
 <ul>
 <li>
 Minimum of 5 years of experience in networking, security, and system integration environments including 3-5 years of proven team leading.
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 Proven experience in leading teams and delivering projects involving WAN/LAN, SD-WAN, SD-Access, wireless (WLAN), and VoIP systems.
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 Strong background in Cisco ACI for data center networking.
 </li>
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 Solid experience in passive infrastructure, including copper and fiber cabling.
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 Extensive hands-on experience with networking and security technologies from Cisco, Fortinet, Palo Alto, and others.
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 </ul>
 
 
 
 
 
 
 Skills:
 
 
 
 <ul>
 <li>
 Strong leadership and team management skills.
 </li>
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 In-depth technical knowledge of SD-WAN, SD-Access, WAN/LAN, security, wireless, and VoIP technologies.
 </li>
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 Proficiency in Cisco ACI deployment and management.
 </li>
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 Experience with structured cabling design and installation.
 </li>
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 Expertise in preparing and reviewing BOQs and technical proposals.
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 Excellent communication, presentation, and client-facing skills.
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 Ability to manage multiple projects and meet deadlines under pressure.
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 </ul>
 
 
</div>

Manager/Service Integration