Qureos Mentor

e& UAE

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 Job Description
 
 
 
 The Senior Manager, Product Management &ndash; Wholesale Voice Services, plays a pivotal role in defining, developing, and executing the strategic direction of e&amp;&rsquo;s international voice portfolio across global carrier and enterprise markets.
 
 
 This role leads the end-to-end lifecycle management of all Voice products &mdash; including IDD, DID, ITFS, Cloud Numbering and services associated with it including CCAAS and UCAAS, Voice Hubs, and voice trading platform and associated system integrated with it &mdash; ensuring they remain technologically advanced, commercially competitive, and operationally efficient.
 
 
 The Senior Manager is accountable for driving sustainable revenue growth, expanding market share, and enhancing customer experience through continuous product innovation, data-driven business case evaluations, and agile go-to-market execution.
 
 
 By working closely with internal teams (Technology, Finance, Regulatory, Sales, and Operations) and external partners (global carriers, vendors, and technology providers), the Senior Manager ensures the successful development, commercialization, and modernization of wholesale voice services that strengthen e&amp;&rsquo;s global position as a leading wholesale hub in the international voice ecosystem.
 
 
 
 Responsibilities
 
 
 
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 Lead the end-to-end product lifecycle for Wholesale Voice Services (IDD, DID, ITFS, Cloud Numbering, cloud communication platforms including UCAAS and CCAAS), including concept design, business case development, pricing, and go-to-market planning.
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 Continuously enhance the Voice Hub platform, introducing automation, analytics, and AI-driven tools to optimize routing, margin, and service quality, with customer portal and multi tenant acces
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 Develop new Voice &amp; Cloud Numbering offerings aligned with global market trends and enterprise demand, Drive automation and API integration for provisioning and management.
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 Conduct competitive benchmarking and market analysis then Define and execute strategies to maximize product revenue, market share, and profitability within defined budgets and business plans.
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 Monitor key KPIs for performance, cost, and revenue against targets; initiate corrective actions to ensure profitability per service.
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 Conduct regular market research and benchmarking to identify emerging trends, technologies, and competitor movements.
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 Translate insights into actionable development and marketing initiatives to keep e&amp; ahead of regional and global competitors.
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 Build and maintain strategic relationships and partnerhsip with international carriers, aggregators, and technology vendors to enhance product portfolio and market reach.
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 Drive customer satisfaction and account retention through proactive engagement, service excellence, and tailored solutions.
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 Collaborate with Technology, Security, and Operations teams to ensure robust, secure, and scalable voice platforms (including billing system, customer poratl, firewalls, routing, and numbering).
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 Oversee migration and modernization projects, ensuring minimal disruption and optimal performance.
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 Lead marketing and promotional strategies for wholesale voice services to enhance visibility and brand positioning.
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 Develop compelling value propositions, product collateral, and training for internal and external stakeholders.
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 Identify and establish new strategic alliances with regional and global operators, cloud providers, and numbering partners.
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 Negotiate commercial and technical terms to ensure optimal positioning for e&amp; in wholesale markets.
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 Prepare annual business and financial plans, including revenue targets, budget allocations, and forecast models.
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 Track performance and implement corrective actions for any deviations.
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 Manage pricing strategies, rate negotiations, and margin optimization for wholesale voice deals.
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 Review and approve partner and vendor contracts ensuring alignment with C&amp;WS commercial policies.
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 Ensure full compliance with regulatory frameworks (IMDA, TDRA, MEF) and internal governance processes.
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 Oversee security audits, RFI/RFP submissions, and vendor assessments as required.
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 Lead collaboration between Product, Sales, Technology, Finance, and Legal to ensure unified product delivery and operational success.
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 Provide expert guidance and act as the voice product champion within internal governance committees.
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 Monitor and manage product KPIs across sales, revenue, operational efficiency, and quality of service.
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 Develop dashboards and periodic reports for senior management.
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 Integrate AI, analytics, and automation tools to optimize pricing, routing, and fraud detection within the voice ecosystem.
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 Explore opportunities for Voice-as-a-Service and API-based numbering models.
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 Represent e&amp; at industry events, conferences, and working groups to strengthen brand authority and visibility in global wholesale forums.
 
 
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 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Engineering/ Business Administration/Marketing
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 6-8 years of experience in product management for carrier &amp; wholesale services
 
 
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 </ul>
 We thank all applicants for their interest, however only those shortlisted for an interview will be contacted. If you have not heard from us within two weeks of your application, please consider your application as unsuccessful.
 
 
 
 At e&amp; diversity is our strength and we are committed to creating an inclusive environment for all. We welcome and encourage all people to apply, regardless of gender, background, age and abilities. If you are a person of determination and require an adjustment or accommodation to the selection process, please send your request to DiversityEquity&amp;Inclusion@eand.com
 
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Sr. Manager/Product Management-Voice, Mobility & Satellite

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 Manages the Corrective &amp; Preventive Maintenance Activities for non- telecom systems such as DC Plants, Rectifiers, Generators, Solar system, Cooling systems, Others at Sites across UAE; including
 
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 System failures attendance due to Hardware failures.
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 System Planned outages/hazardous.
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 Responsibilities
 
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 Reviews the productivity, work practices and economic/efficient deployment of resources, test equipment and personnel.
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 Manages Network Maintenance activities and ensures that the O&amp;M of All equipment's and systems are carried out efficiently, systematically and in accordance with the instructions / guidelines of Manufacturers, Suppliers, International Telecom Regulatory / Professional Organizations as well as the policies / procedures of E&amp; and meet the KPI&rsquo;s.
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 Guides the field staff in performing the required rectification/maintenance tasks for complex cases.
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 Interfaces effectively with internal &amp; external personnel to address O&amp;M issues/concerns.
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 Conduct regular audits of field staff &amp; Ensure that staff carry mandatory tools &amp; test equipment's while working at site.
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 Ensures that guidelines relating to the safety and security are complied with by the field teams as per E&amp; and Customer HSE requirements.
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 Follow up on rectification snags as per defined SLA&rsquo;s.
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 Investigate &amp; provide Incident Reports based on field staff visits to provide relevant details to Manager to forward to concerned sections for Police Report / Insurance claim &amp; follow up
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 Manage the Monthly PM sites target &amp; follow up on the rectification of snags.
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 Co-ordinating with Consultants/Vendor/Contractors for providing data and arrange for site visits
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 Representing section in group meetings and generating management reports on Business continuity, Contractor Governance and BSS Inventory etc.
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 Manage Outsources activities and resources as per Contract
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 Scheduling of Hardware checks, following of on snag rectification
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 Should carryout independent site visits &amp; have Valid UAE Driving license.
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 </ol>
 
 Requirements
 
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 Bachelor&rsquo;s Degree in Electronics Engineering/ Electrical Engineering or equivalent
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 12-15 years experience in field operation and maintenance of Non-Telecom networks
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 </ul>
</div>

Field Duty Manager Non-Telecom

<div>
 
 Job Description
 
 
 
 Seeking an experienced and innovative Product and Proposition lead to join our team and help us drive the growth and success of Smiles App. The ideal candidate will have a deep understanding of the market and competition, be able to understand the core concepts of propositions in a multicategory app environment and should be able to act as a product owner for key Smiles propositions, which may be at a super-app level with customer facing implications, for the Mini-app platform, as well as key Marketing technologies that will be required for the super-app
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Vision and Strategy: Define and articulate the vision for the super-app. Develop and maintain a strategic product roadmap, aligning with the overall business goals.
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 Product Lifecycle Management: Oversee the planning, development, and launch of app features and enhancements. Manage the entire lifecycle from concept to deployment and iterations.
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 Stakeholder Collaboration: Act as the primary liaison between stakeholders and development teams. Gather and prioritize requirements from customers, partners, &amp; internal teams.
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 User Experience: Collaborate with UX/UI teams to ensure the app is user-friendly and meets the high standards of usability and functionality.
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 Market Analysis: Keep abreast of the competition and trends in the super-app ecosystem. Analyze market data to identify new opportunities and potential threats.
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 Performance Metrics: Define key performance indicators (KPIs) for the app&rsquo;s success. Monitor analytics and feedback to gauge user engagement and satisfaction.
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 Agile Practices: Champion agile methodologies within the team. Facilitate sprint planning, reviews, and retrospectives. Ensure the backlog is prioritized according to business value.
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 Risk Management: Identify potential risks and develop mitigation strategies to ensure the smooth execution of the app&rsquo;s roadmap.
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 Budgeting and Forecasting: Manage the budget related to product development. Forecast resource needs and make adjustments as necessary to meet product goals.
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 Leadership and Team Development: Provide guidance and support to the cross-functional team . Promote a culture of innovation and continuous improvement.
 
 
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 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s or master&rsquo;s degree in business administration, Computer Science, Engineering, or related field.
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 Proven experience as a Product Owner, Product Manager, or similar role in mobile applications or digital products. Strong analytical and problem-solving abilities. Experience with Agile/Scrum development methodologies.
 
 
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 </ul>
 We thank all applicants for their interest, however only those shortlisted for an interview will be contacted. If you have not heard from us within two weeks of your application, please consider your application as unsuccessful.
 
 
 
 At e&amp; diversity is our strength and we are committed to creating an inclusive environment for all. We welcome and encourage all people to apply, regardless of gender, background, age and abilities. If you are a person of determination and require an adjustment or accommodation to the selection process, please send your request to DiversityEquity&amp;Inclusion@eand.com
 
</div>

Manager/Product & Propositions

Join e& UAE and explore 3   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

e& UAE

ABOUT_COMPANY

Sr. Manager/Product Management-Voice, Mobility & Satellite

Field Duty Manager Non-Telecom

Manager/Product & Propositions