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EAI  DECORATION DESIGN AND FIT OUT LLC

We are looking for a Social Media Customer Experience Specialist to manage and enhance customer interactions across our social media platforms. In this role, you will respond to customer inquiries, resolve issues, and ensure a positive brand experience while maintaining our voice and values online.Key Responsibilities&middot; Monitor and respond to customer messages, comments, and mentions across social media platforms (e.g., Facebook, Instagram, X/Twitter, TikTok, LinkedIn)&middot; Provide timely, accurate, and professional customer support in line with company standards&middot; Escalate complex issues to appropriate internal teams (e.g., support, logistics, technical)&middot; Track and document customer interactions and feedback&middot; Identify trends in customer concerns and recommend improvements&middot; Collaborate with marketing and content teams to ensure consistent messaging&middot; Maintain brand tone and voice in all interactions&middot; Proactively engage with customers to build relationships and brand loyalty&middot; Assist in managing online reputation and handling negative feedback professionallyQualifications&middot; Bachelor&rsquo;s degree in Marketing, Communications, Business, or related field (preferred)&middot; 1&ndash;3 years of experience in customer service, social media management, or a related role&middot; Strong written communication skills with attention to tone and detail&middot; Familiarity with major social media platforms and tools&middot; Ability to multitask and manage high volumes of interactions&middot; Problem-solving mindset with a customer-first attitude&middot; Experience with CRM or social media management tools is a plusKey Skills&middot; Customer service excellence&middot; Social media communication&middot; Conflict resolution&middot; Time management&middot; Adaptability and responsiveness&middot; Attention to detailPreferred Qualifications&middot; Experience in e-commerce or digital-first businesses&middot; Knowledge of social listening and analytics tools&middot; Multilingual abilities (a plus depending on region)Pleaae send your updated CV at : info@emirianpro.comAnd mention availability to join dates: Years of Experience: Salary Expectations:Job Types: Full-time, PermanentWork Location: In person

Social Media Customer Experience Specialist

Join EAI  DECORATION DESIGN AND FIT OUT LLC and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

EAI DECORATION DESIGN AND FIT OUT LLC

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Social Media Customer Experience Specialist