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Early Warning Services

<div></div><div><div>At Early Warning, we&rsquo;ve powered and protected the U.S. financial system for over thirty years with cutting-edge solutions like Zelle&reg;, Paze&#8480;, and so much more. As a trusted name in payments, we partner with thousands of institutions to increase access to financial services and protect transactions for hundreds of millions of consumers and small businesses.</div><div></div><div>
Positions located in Scottsdale, San Francisco, Chicago, or New York follow a hybrid work model to allow for a more collaborative working environment.</div><div></div><div>
Candidates responding to this posting must independently possess the eligibility to work in the United States, for any employer, at the date of hire. This position is ineligible for employment Visa sponsorship.</div><div></div><div>
Overall Purpose</div><div>
The Sr. Director, Digital Automation and Process Improvement is a strategic leader responsible for driving marketing transformation through the optimization of our MarTech stack and digital web properties. By focusing on emerging technologies, process improvement and automation, the Sr. Director will lead efforts to prepare the organization for growth, broaden marketing enablement to new stakeholder groups (including merchants), and recommend/onboard new tools &amp; technology that enhance core marketing initiatives such as campaign management and loyalty program performance.</div><div></div><div>
This role designs creative, technology-driven solutions to scale; streamlines workflows; enhances creative and operational processes; and enables data-driven decision-making. This leader will serve as a key influencer across the business, championing the integration of scalable marketing solutions, automation, AI for marketing use cases, and next-generation tools to deliver scalable, measurable, and innovative improvements that strengthen efficiency, deepen customer engagement, and maximize brand impact.</div><div></div><div>
Essential Functions</div><ul><li><div>
Lead cross-functional teams to redesign processes and optimize our MarTech ecosystem to reduce manual effort, accelerate time-to-market, and prepare the business to scale into new markets and customer groups</div></li></ul><ul><li><div>
Own the development and implementation of a comprehensive strategy for embedding AI-powered decisioning, personalization, and predictive analytics into marketing operations. Serve as a visible thought leader and advisor on evolving technology for marketing.</div></li></ul><ul><li><div>
Spearhead the deployment of automation solutions, including campaign orchestration, content generation, workflow automation and loyalty programs to optimize efficiency and empower marketing teams to deliver more personalized, scalable, and timely campaigns.</div></li></ul><ul><li><div>
Establish governance, standards, and best practices for the responsible use of automation in marketing operations and across key digital properties such as our portal for UDAAP compliance.</div></li></ul><ul><li><div>
Lead the design and implementation of automation and emerging technology solutions that strengthen loyalty program performance and customer lifetime value. Leverage data-driven insights to improve program efficiency, engagement, and scalability across new and existing channels.</div></li></ul><ul><li><div>
Drive partnerships with merchants and other external partners to integrate marketing automation and loyalty program tools which amplify the value beyond traditional customer groups. Ensure systems and processes support a growing ecosystem of stakeholders.</div></li></ul><ul><li><div>
Manages and develops a high-performing team that thrives on innovation, continuous learning, and strategic enablement. Foster a culture of digital leadership and accountability.</div></li></ul><ul><li><div>
Collaborate with technology, data, legal, compliance and analytics partners to ensure seamless integration of tools and automated workflows.</div></li></ul><ul><li><div>
Serve as a thought leader and advisor to executive leadership on automation opportunities, AI applications, and the future of digital marketing operations.</div></li></ul><div></div><div>
Minimum Qualifications</div><ul><li><div>
Education and experience typically obtained through completion of a bachelor&rsquo;s degree in business administration, marketing design/graphics, communications, or a related field.</div></li></ul><ul><li><div>
Minimum 15 years&rsquo; experience in a related field, with at least 5 years in people management.</div></li></ul><ul><li><div>
Strong understanding of marketing operations, brand strategy, and creative processes.</div></li></ul><ul><li><div>
Exceptional leadership and team management skills, with the ability to mentor and oversee senior team members.</div></li></ul><ul><li><div>
Demonstrated leadership experience with process improvement and implementing technology-driven solutions.</div></li></ul><ul><li><div>
Familiarity with AI, automation platforms, or data-driven tools used in marketing or business operations.</div></li></ul><div></div><div>
Preferred Qualifications</div><ul><li><div>
Direct experience implementing AI-powered solutions in marketing operations or shared services.</div></li></ul><ul><li><div>
Proven success leading digital transformation projects centered on automation and process efficiency.</div></li></ul><ul><li><div>
Strong analytical, problem-solving, and strategic planning skills.</div></li></ul><ul><li><div>
Excellent communication and stakeholder management skills with experience presenting to executive leadership.</div></li></ul><div></div><div>
Physical Requirements</div><div>
Working conditions consist of a normal office environment. Work is primarily sedentary and requires extensive use of a computer and involves sitting for periods of approximately four hours. Work may require occasional standing, walking, kneeling and reaching. Must be able to lift 10 pounds occasionally and/or negligible amount of force frequently. Requires visual acuity and dexterity to view, prepare, and manipulate documents and office equipment including personal computers. Requires the ability to communicate with internal and/or external customers.</div><div>
Employee must be able to perform essential functions and physical requirements of position with or without reasonable accommodation.</div><div>
The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow instructions and perform other related duties as assigned by their supervisor.</div><div></div><div>
The base pay scale for this position in:<br>
Phoenix, AZ/ Chicago, IL in USD per year is: 183,000 - 229,000.<br>
New York, NY/ San Francisco, CA in USD per year is: 220,000 - 275,000.<br>
Additionally, candidates are eligible for a discretionary incentive plan and benefits.</div><div></div><div>
This pay scale is subject to change and is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any specific candidate, which is always dependent on legitimate factors considered at the time of job offer. Early Warning Services takes into consideration a variety of factors when determining a competitive salary offer, including, but not limited to, the job scope, market rates and geographic location of a position, candidate&rsquo;s education, experience, training, and specialized skills or certification(s) in relation to the job requirements and compared with internal equity (peers). The business actively supports and reviews wage equity to ensure that pay decisions are not based on gender, race, national origin, or any other protected classes.</div><div></div><div>
Some of the Ways We Prioritize Your Health and Happiness</div><ul><li><div>
 Healthcare Coverage &ndash; Competitive medical (PPO/HDHP), dental, and vision plans as well as company contributions to your Health Savings Account (HSA) or pre-tax savings through flexible spending accounts (FSA) for commuting, health &amp; dependent care expenses.</div></li><li><div>
401(k) Retirement Plan &ndash; Featuring a 100% Company Safe Harbor Match on your first 6% deferral immediately upon eligibility.</div></li><li><div>
Paid Time Off &ndash; Flexible Time Off for Exempt (salaried) employees, as well as generous PTO for Non-Exempt (hourly) employees, plus 11 paid company holidays and a paid volunteer day.</div></li><li><div>
12 weeks of Paid Parental Leave</div></li><li><div>
Maven Family Planning &ndash; provides support through your Parenting journey including egg freezing, fertility, adoption, surrogacy, pregnancy, postpartum, early pediatrics, and returning to work.</div></li></ul><div></div><div><br>
And SO much more! We continue to enhance our program, so be sure to <div>check our Benefits page here</div> for the latest. Our team can share more during the interview process!</div><div></div><div><i><br>
Early Warning Services, LLC (&ldquo;Early Warning&rdquo;) considers for employment, hires, retains and promotes qualified candidates on the basis of ability, potential, and valid qualifications without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote equal employment opportunity and affirmative action, in accordance with all applicable federal, state, and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our employees.</i></div><div></div><div><i>
Early Warning Services LLC is a proud participant in E-Verify, a federal program to help ensure a legal and authorized workforce. As part of our hiring process, we electronically verify the employment eligibility of all new hires through E-Verify. For more information on your rights and responsibilities under E-Verify please visit </i><div><i>Home | E-Verify</i></div><i>.</i></div></div>

Sr. Director, Marketing Digital Automation and Process Improvement

Join Early Warning Services and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Early Warning Services

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Sr. Director, Marketing Digital Automation and Process Improvement