Qureos Mentor

EaseMyBiz

Key Responsibilities:<ul><li>Handle inbound queries from sellers via Tickets and WhatsApp.</li><li>Proactively resolve operational issues related to pickups, shipment delays, returns, COD settlements, etc.</li><li>Coordinate with internal teams (operations, verification, tech) to resolve client issues promptly.</li><li>Escalate recurring or high-risk issues to management with proper documentation.</li><li>Ensure each client feels heard, supported, and cared for</li></ul>Ideal Candidate Profile:<ul><li>0-3 years of experience in customer support, account management, operations, or similar client-facing roles.</li><li>Strong written communication in English.</li><li>Highly empathetic with strong problem-solving skills.</li><li>Ability to multitask and stay calm under pressure.</li><li>Prior experience in courier, logistics, e-commerce or SaaS support will be an added advantage.</li><li>Quick learner with comfort using CRM systems and dashboards.</li></ul>What We Offer:<ul><li>Full training on internal tools, workflows, and client communication.</li><li>High-growth career opportunity in a rapidly expanding startup.</li><li>Transparent, supportive work culture with strong ownership opportunities.</li><li>Defined growth path into Senior Account Manager, Team Lead, or Operations Manager roles.</li></ul>Job Type: Full-timePay: &#8377;8,000.00 - &#8377;12,000.00 per monthBenefits:<ul><li>Cell phone reimbursement</li><li>Internet reimbursement</li><li>Paid sick time</li><li>Paid time off</li></ul>Work Location: In person

Inbound Customer Support (Ticket Management)

Join EaseMyBiz and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

EaseMyBiz

ABOUT_COMPANY

Inbound Customer Support (Ticket Management)