Qureos Mentor

Eastern Bank

<div><p>Starting Rate: $22.00</p><p><i><br>
Actual pay may vary based on experience, skills, and market factors; additional compensation may apply. Eastern offers a robust benefits and retirement package. Please see the description of benefits included with this job posting for additional information.</i></p><p>
Service Associates are skilled in the duties of both a Customer Service Representative (sales on the platform), and Teller (transactions at the teller line).
</p><p><b>Major Responsibilities:</b></p><p>
Simultaneously performs the duties of a traditional branch customer service representative and teller, primarily in specific traditional branch locations where such a &ldquo;hybrid&rdquo; position is authorized.<br>
<br>
Account Representative Duties:</p><p>
Works toward achieving specific individual sales and service goals through the following activities:</p><ul><li>
Opens deposit accounts</li><li>
Prepares and processes loan applications for various lending units (mortgage, consumer, small business, etc.)</li><li>
Closes loans for customers for applicable business lines (i.e. consumer lending)</li><li>
Makes referrals to other bank business lines and third-party partners</li><li>
Proactively reaches out, by phone and in person, to high-value customers in efforts to retain and grow the portfolio</li><li>
Responsible for operational compliance and adherence to policy</li><li>
Handles daily account maintenance and other service issues as necessary</li><li>
Understands and provides support in achieving quarterly sales</li></ul><p>
Teller Duties:</p><ul><li>
Process deposits to customer accounts; includes verification of cash, verification of endorsements, and providing customers with receipts</li><li>
Cash checks for customers and non-customers according to bank policy</li><li>
Process and properly record the sale of monetary instruments (i.e. official bank checks)</li><li>
Properly file all government-mandated reports related to large cash transactions and the sale of all monetary instruments</li><li>
Process foreign currency purchases and sales</li><li>
Process various types of loan payments and credit card cash advances</li><li>
Relative to all duties, must adhere to all bank policies and procedures</li></ul><p>
Individuals in this position will have a mixture of time between platform and teller line. On some occasions more time might be spent on one side verses the other.</p><p><b>
Qualifications:</b></p><ul><li>
Incumbent has the authority to use discretion in some circumstances, but if/when written policy is unclear or there is any uncertainty, the service associate should seek guidance from his/her immediate supervisor.</li><li>
Incumbent must have the ability to work independently, multi-tasking in a fast-paced environment. Individual should be an outgoing self-starter and be technically literate.</li><li>
High school diploma or equivalent required</li><li>
1-2 years of sales experience in a retail, financial services or hospitality environment preferred.</li><li>
Some banking experience is preferred (e.g., teller or otherwise) is a plus.</li><li>
Basic business acumen and professionalism is a must.</li><li>
The ability to communicate information and ideas so others will understand. Must be able to exchange accurate information in these situations.</li><li>
Ability to build relationships and strong alliances across the organization.</li><li>
Ability to quickly learn all details about the products and services offered by the bank.</li></ul><p><b>
Working Conditions:</b></p><ul><li>
Ability to remain in a stationary position for long periods of time without a break and with continuous customer contact.</li><li>
Incumbent must be able to transport items weighing 15 pounds or more.</li></ul><div>
At Eastern Bank, we pride ourselves on supporting our employees by offering tremendous opportunity for individual growth. As an inclusive company, we work to ensure that our valued employees are treated fairly, recognized for their individuality, and encouraged to reach their fullest potential. These values have earned us a reputation as a great place to work and provide a strong reason why you should consider a career with us. We are proud to offer comprehensive compensation plans and a benefits program called Total Rewards that includes medical, dental, vision, life and disability insurance, retirement, vacation and tuition reimbursement.</div><br>
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<br>
</div><div>Eastern Bank is an equal opportunity employer. All job applicants will be considered for employment without regard to race, color, religious creed, national origin, sex, sexual orientation, gender identity, genetic information, military service, age, ancestry, or disability.</div><br>
<div>
<br>
</div><div>At Eastern Bank, we are dedicated to building a diverse, equitable, inclusive and authentic workplace. If you&rsquo;re excited about this role but your experience doesn&rsquo;t fully align with every qualification, we still encourage you to apply! You may be just the right candidate for this position or others across the company. Our Recruitment team is waiting to chat with YOU.</div></div>

Service Associate I -15 hours

Service Associate I (Newton - Langley Rd)

Service Associate - 20 hours

<div><p>Starting Rate: $20.50</p><p><i><br>
Actual pay may vary based on experience, skills, and market factors; additional compensation may apply. Eastern offers a robust benefits and retirement package. Please see the description of benefits included with this job posting for additional information.</i></p><p>
Perform a variety of routine teller duties to include processing transactions, identifying basic potential financial needs and based on that identification, making referrals to the platform area as appropriate.</p><p><b>
Responsibilities for the Teller role include, but are not limited to the following:</b></p><ul><li>
Process deposits to customer accounts; includes verification of cash, verification of endorsements, and providing customers with receipts.</li><li>
Cash checks for customers and non-customers.</li><li>
Process and properly record the sale of monetary instruments (i.e. official bank checks)</li><li>
Process foreign currency purchases and sales.</li><li>
Redeem savings bonds.</li><li>
Properly file all government-mandated reports related to large cash transactions and the sale of all monetary instruments.</li><li>
Process various types of loan payments and credit card cash advances.</li><li>
Assist with providing customers with access to safe deposit area.</li><li>
Actively engages in the sales process by identifying potential financial needs for customers and non-customers alike and makes appropriate referrals of such leads to the platform staff for follow-up.</li></ul><p><b>
Qualifications:</b></p><ul><li>
The Regional Teller role will be required to travel throughout the region 100% of the time</li><li>
Incumbent must be outgoing, have good customer service skills and the ability to work in a fast-paced environment</li><li>
Individual should be a self-starter and be technically literate</li><li>
High school or equivalent required.</li></ul><p><b>
Work Requirements:</b></p><ul><li>
Ability to stand and remain standing for up to five hours at a time without a break.</li></ul><div>
At Eastern Bank, we pride ourselves on supporting our employees by offering tremendous opportunity for individual growth. As an inclusive company, we work to ensure that our valued employees are treated fairly, recognized for their individuality, and encouraged to reach their fullest potential. These values have earned us a reputation as a great place to work and provide a strong reason why you should consider a career with us. We are proud to offer comprehensive compensation plans and a benefits program called Total Rewards that includes medical, dental, vision, life and disability insurance, retirement, vacation and tuition reimbursement.</div><br>
<div>
<br>
</div><div>Eastern Bank is an equal opportunity employer. All job applicants will be considered for employment without regard to race, color, religious creed, national origin, sex, sexual orientation, gender identity, genetic information, military service, age, ancestry, or disability.</div><br>
<div>
<br>
</div><div>At Eastern Bank, we are dedicated to building a diverse, equitable, inclusive and authentic workplace. If you&rsquo;re excited about this role but your experience doesn&rsquo;t fully align with every qualification, we still encourage you to apply! You may be just the right candidate for this position or others across the company. Our Recruitment team is waiting to chat with YOU.</div></div>

Regional Teller - Part Time 20 Hours

Service Associate I

Join Eastern Bank and explore 5   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Eastern Bank

About Company

Service Associate I -15 hours

Service Associate I (Newton - Langley Rd)

Service Associate - 20 hours

Regional Teller - Part Time 20 Hours

Service Associate I