Qureos Mentor

Eastern Virginia Medical School

<div>Overview:
<div>
The Department of Family Medicine at Macon &amp; Joan Brock Virginia Health Sciences at Old Dominion University is seeking an outstanding Medical Receptionist to join the team.</div><div></div><div><br>
Responsible for answering calls and scheduling appointments in a high volume. Ability to remain calm and perform duties efficiently under stress. Excellent communications and interpersonal skills. Must demonstrate ability to effectively communicate and interact with all age groups. MUST have excellent customer service skills. Patient confidentiality must be maintained at all times.</div><div></div><div><br>
Provide exceptional patient experience through organized front‑office operations, financial guidance, and accurate medical record processing. This position ensures timely communication and supports revenue cycle functions to maintain clinic efficiency.</div>
Responsibilities:
<ul><li>Manage a high‑volume, multi‑line phone system with professionalism, accuracy, and strong judgment.</li><li>
Perform detailed triage within the full scope of the role, Aim for a &ldquo;one‑touch&rdquo; experience by addressing requests fully and directing callers to the appropriate resource, reducing unnecessary transfers, preventing delays, and ensuring callers feel informed and supported.</li><li>
Strong critical thinking to ensure accurate patient intake, efficient clinic flow, and a positive first impression.</li><li>
Verify insurance, collect required documentation, and maintain strict HIPAA compliance.</li><li>
Proactively resolve scheduling, eligibility, and workflow issues to prevent delays and support smooth clinical operations.</li></ul>
Qualifications:
<div>
Minimum Qualifications and Skills:</div><ul><li><div>
Computer literacy/proficiency, HIPAA regulations and patient confidentiality, ability to multitask in a fast paced environment, attention to detail, effective verbal and written communication, maintain professionalism under pressure, problem solving/critical thinking and empathy.</div></li><li><div>
A patient‑centered, team‑oriented approach is essential.</div></li><li><div>
Strong critical‑thinking skills, excellent communication, and the ability to manage fast‑paced front‑office workflows with accuracy.</div></li><li><div>
Experience with medical office operations, EHR systems and basic revenue‑cycle processes and a one‑touch resolution mindset is strongly valued.</div></li></ul><div>
Preferred Qualifications:</div><ul><li>
High school diploma.</li><li>
Previous office/clerical experience preferred.</li><li>
Experience performing related functions in a medical practice is preferred.</li><li>
Previous front desk customer service experience will be considered.</li><li>
Professional, customer service-oriented individual is required.</li></ul>
Location : Location: US-VA-Portsmouth</div>

Medical Receptionist

<div>Overview:
<div>
The Department of OB/GYN at Macon &amp; Joan Brock Virginia Health Sciences at Old Dominion University is seeking an outstanding Medical Receptionist to join the team.</div><div></div><div><br>
Serves as a key point of contact for patients, delivering exceptional customer service through professional, compassionate, and efficient communication. Manages high-volume inbound and outbound calls, assisting patients with scheduling appointments across Maternal Fetal Medicine, General Obstetrics and Gynecology, Minimally Invasive Gynecological Surgery and Urogynecology services while ensuring a seamless and positive experience. Greets patients warmly, facilitates smooth check-out processes, verifies insurance and referral requirements, and accurately documents patient information in the electronic medical record. Demonstrates a commitment to patient satisfaction, access to care, and continuity by addressing patient needs with responsiveness, empathy, and attention to detail.</div><div></div><div><br>
This position is primarily based out of the Norfolk office location, however travel will be required to all office locations and throughout all divisions to meet the department&rsquo;s demands.</div>
Responsibilities:
<div><b>
Patient Access, Scheduling &amp; Phone Operations &ndash; 45%</b></div><ul><li>
Manage high-volume inbound and outbound calls in a fast-paced phone room environment, serving as a primary access point for patients.</li><li>
Schedule, reschedule, and coordinate clinic visits, follow-ups, and ancillary testing appointments across service lines.</li><li>
Triage calls appropriately, including transferring, documenting messages in EMR, and routing to clinical staff when appropriate.
</li><li>Contact patients regarding bumped or adjusted appointments and assist with timely rescheduling.</li><li>
Coordinate outside specialty appointments and hospital consultations as requested to support continuity of care.</li><li>
Maintain and manage EPIC In-Baskets, including timely message review and task completion.</li><li>
Maintain and manage all scheduling reports to ensure patients receive timely follow up regarding visits.</li><li>
Ensure accuracy and completeness of patient information within EPIC.</li></ul><div><b>
Check-Out &amp; Patient Experience &ndash; 30%</b></div><ul><li>
Perform patient check-out functions, including scheduling follow-up appointments and ensuring patients understand next steps in care.</li><li>
Provide courteous, professional, and patient-centered service during all interactions, both in person and via phone.</li><li>
Support a seamless end-of-visit experience by reinforcing instructions and addressing scheduling needs.</li></ul><div><b>
Insurance Verification, Referrals &amp; Financial Collection &ndash; 20%</b></div><ul><li>
Verify patient demographics and insurance coverage for accuracy prior to scheduling.</li><li>
Determine and collect copays and outstanding balances; accurately post payments in EPIC.
</li><li>Obtain and track referrals and authorizations from physician offices to ensure appointments are appropriately cleared.</li></ul><div><b>
Compliance &amp; Administrative Support &ndash; 5%</b></div><ul><li>
Ensure compliance with departmental, EVMS/ODU, and regulatory policies and procedures.</li><li>
Assist with reporting and perform additional administrative duties as needed to support front-end operations.</li><li>
Complete other duties as assigned.</li></ul>
Qualifications:
<div><b>
Minimum Qualifications and Skills:</b></div><div></div><div><b><br>
EXPERIENCE</b></div><div><ul><li>
Professional, customer service focused individual is required.</li></ul></div><div></div><div><b><br>
Preferred Qualifications:</b></div><div></div><div><b><br>
EXPERIENCE</b></div><ul><li>
One (1) year office/clerical experience preferred.</li><li>
Experience performing related functions in a medical practice is preferred.</li><li>
Front desk customer service experience preferred.
</li></ul>Location : Location: US-VA-Norfolk</div>

<div>Overview:
<div>
The Lead Medical Assistant (Lead MA) in the Minimally Invasive Gynecological Surgery Division provides advanced clinical and administrative support while serving as a leader and resource for medical assistant staff. This role ensures efficient clinic operations, promotes high-quality patient care, and supports departmental goals through coordination, training, and collaboration. The Lead MA functions both as a clinical expert and as a liaison between providers, staff, and leadership to enhance workflow, patient satisfaction, and operational excellence.</div><div></div><div><br>
Travel will be required to all office locations and throughout all divisions to meet the department&rsquo;s demands.</div>
Responsibilities:
<div><b>
Leadership, Training, and Operational Oversight &ndash; 35%</b></div><ul><li>
Participate in the implementation of Department and EVMS Medical Group policies and procedures.</li><li>
Promote the philosophy, goals, and objectives of EVMS and the Department of OB/GYN.</li><li>
Collaborate with department leadership to maintain efficient clinic workflows.</li><li>
Serve as a designated Electronic Health Record (EHR) Super User for providers and staff.</li><li>
Oversee completion and processing of clinic documentation.</li><li>
Provide daily end-of-shift reports to department management.</li><li>
Perform regular audits, included but not limited to chart audits and procedure audits.</li><li>
Train and onboard new clinic staff on triage, workflows, tasks, and documentation.</li><li>
Monitor clinic operations and address workflow needs proactively.</li><li>
Attend clinic staff meetings, department meetings, and provider meetings as requested.</li><li>
Participate in quality improvement initiatives and educational activities.</li></ul><div><b>
Clinical Patient Care and Procedural Support &ndash; 55%</b></div><ul><li>
Provide individualized patient care and education tailored to patient needs.</li><li>
Open and prepare charts for clinic visits.
</li><li>Improve patient understanding of treatment options and care plans.</li><li>
Take medical histories and record vital signs.</li><li>
Accurately obtain records from referring physicians, hospitals, laboratories, emergency departments, and radiology facilities.</li><li>
Prepare patients for examinations and procedures.</li><li>
Assist physicians with examinations and diagnostic procedures.</li><li>
Perform triage tasks, including escorting patients to treatment rooms.</li><li>
Draw blood and administer injections under the supervision of a Physician or Registered Nurse.</li><li>
Change wound dressings and provide post-procedure care.
</li><li>Explain treatments and procedures to patients.</li><li>
Chaperone and assist during colposcopies, hysteroscopies, and other minor procedures.</li><li>
Collect and prepare laboratory specimens.</li><li>
Reconcile allergy lists, medication lists, and smoking status.</li><li>
Instruct patients on medications, treatments, and special diets.</li><li>
Maintain clean, well-equipped examination rooms and sterilize instruments.</li><li>
Adhere to infection control, environmental safety, and patient confidentiality protocols.</li><li>
Facilitate referrals to consultants as directed by physicians.</li><li>
Assist physicians in addressing patient questions and concerns.</li><li>
Assist with scheduling diagnostic tests, procedures, and ultrasounds.</li><li>
Perform phone triage under the supervision of a RN.</li><li>
Provide pre-operative education under the supervision of an RN or physician.</li><li>
Collaborate with billing for authorizations of medications, contraceptive devices, and surgeries.</li></ul><div><b>
Operational Support &amp; Organizational Responsibilities &ndash; 10%</b></div><ul><li>
Receive and complete assigned tasks from providers.</li><li>
Ensure efficient workflow and adherence to departmental standards.</li><li>
Support back-office administrative functions as required.</li><li>
Participate in staff meetings, educational lectures, and quality improvement initiatives.</li><li>
Perform other duties as assigned based on departmental needs.</li></ul>
Qualifications:
<div><b>
Minimum Qualifications and Skills</b></div><div></div><div><b><br>
EDUCATION</b></div><ul><li>
Completion of a Medical Assistant program and certification; RMA or CMA required.</li><li>
Completion of BLS or other approved CPR courses required with recertification every 2 years.</li></ul><div><b>
EXPERIENCE</b></div><ul><li>
Ability to balance multiple priorities and tasks required.</li><li>
Ability to make professional decisions under the supervision of the physicians and licensed nurses required.</li><li>
Professional interaction skills with physicians, outside offices, pharmacies, referring agencies, hospital personnel and support staff required.<br>
</li><li>
Excellent verbal and written communication skills required.<br>
</li><li>
Ability to read and comprehend all information required for this position required.<br>
</li><li>
Ability to calculate figures and amounts required for medication administration required.</li></ul><div></div><div><b><br>
Preferred Qualifications</b></div><div></div><div><b><br>
EXPERIENCE</b></div><ul><li>
At least two (2) years of clinical experience in a fast-paced ambulatory setting is preferred.</li><li>
Women&rsquo;s health experience preferred.</li><li>
Prior leadership experience preferred.</li></ul>
Location : Location: US-VA-Virginia Beach</div>

Medical Assistant, Lead

<div>Overview:
<div>
This is a full-time position for a Medical Assistant within the Department of Obstetrics &amp; Gynecology, providing outpatient care to patients and supporting physicians across all clinical areas of the practice. The role is responsible for assisting providers and nurses with patient examinations, ensuring efficient operations and high-quality, patient-centered care.</div><div></div><div><br>
This position is primarily based out of the Norfolk office location, however travel will be required to all office locations and throughout all divisions to meet the department&rsquo;s demands.</div>
Responsibilities:
<div><b>
Clinical Patient Care and Procedural Support &ndash; 60%</b></div><ul><li>
Assist physicians, providers, and nurses in the daily care of patients.</li><li>
Prepare patients for examinations and procedures.</li><li>
Obtain and record vital signs, including height, weight, temperature, and blood pressure.</li><li>
Draw blood and administer injections under the supervision of a Physician or Registered Nurse.</li><li>
Collect and prepare laboratory specimens.</li><li>
Chaperone and assist during office procedures, and diagnostic tests.</li><li>
Maintain clean, well-equipped examination rooms; clean and sterilize instruments.</li><li>
Stock examination rooms and triage areas with necessary medical supplies.</li><li>
Sterilize equipment per manufactured guidelines.</li><li>
Prepare patient education packets and folders.</li></ul><div><b>
Care Coordination and Medical Records Management &ndash; 30%</b></div><ul><li>
Prepare charts for upcoming appointments; create new patient charts and verify referrals and authorizations prior to visits.</li><li>
Ensure all necessary data&mdash;such as labs, medical records, and imaging&mdash;are available before appointments.</li><li>
Create and update prenatal lab forms in the electronic medical record (EMR).</li><li>
Obtain labs, clinic notes, inpatient records, and specialty reports from referring providers.</li><li>
Obtain records from referring physicians, hospitals, laboratories, emergency departments, and radiology facilities.</li><li>
Obtain referrals and schedule outside appointments with specialists as directed.</li><li>
Document all patient information accurately in the EMR.</li><li>
Monitor and complete EMR tasks daily.</li></ul><div><b>
Operational Support &amp; Organizational Responsibilities &ndash; 10%</b></div><ul><li>
Receive and complete assigned tasks from providers.</li><li>
Ensure efficient workflow and adherence to departmental standards.</li><li>
Support back-office administrative functions as required.</li><li>
Participate in staff meetings, educational lectures, and quality improvement initiatives.</li><li>
Assist in training and onboarding new Medical Assistants.</li><li>
Perform other duties as assigned based on departmental needs.</li></ul>
Qualifications:
<div><b>
Minimum Qualifications and Skills:</b></div><div></div><div><b><br>
EDUCATION</b>:</div><ul><li>
Completion of a Medical Assistant program and certification; RMA or CMA required.</li><li>
Completion of BLS or other approved CPR courses required with recertification every 2 years.</li></ul><div><div><b>
EXPERIENCE</b>:</div><ul><li>
Ability to balance multiple priorities and tasks required.</li><li>
Ability to make professional decisions under the supervision of the physicians and licensed nurses required.</li><li>
Professional interaction skills with physicians, outside offices, pharmacies, referring agencies, hospital personnel and support staff required.</li><li>
Excellent verbal and written communication skills required.</li><li>
Ability to read and comprehend all information required for this position required.</li><li>
Ability to calculate figures and amounts required for medication administration required.</li></ul><div></div><div><b><br>
Preferred Qualifications</b></div><div></div><div><b><br>
EXPERIENCE</b>:</div><ul><li>
At least one (1) year of clinical experience in a fast-paced ambulatory setting is preferred.</li><li>
Women&rsquo;s health experience preferred.</li></ul></div>
Location : Location: US-VA-Norfolk</div>

Medical Assistant

<div>Overview:
<div>
The Department of Biomedical &amp; Translational Sciences at Brock VHS Eastern Virginia Medical School at Old Dominion University seeks qualified applicants for a part time faculty position at the ASSISTANT PROFESSOR level. The ODU community provides ample opportunities for growth for a professional interested in developing their career as a health professions educator. The successful candidate will join a collegial department that teaches medical and graduate students.</div><div><br>
</div><div>Candidates should have an MS-PA or equivalent terminal degree and experience teaching graduate level sciences classes. The successful candidate will be a motivated enthusiastic educator with a desire to work remotely to serve a dynamic academic environment. Duties will include teaching online graduate level courses as well as various administrative duties for the Pathologists&rsquo; Assistant Program. Candidates must have and maintain active ASCP certification.</div>
Responsibilities:
<ul><li>Teach in and serve as course director (co-director, assistant course director, and administrative co-director) of online graduate level Path A courses</li><li>
Serve on the Admission Review Committee, Program Semi-Annual Review Committee, Student Progress Committee and as an Advisory Board member</li><li>
Maintain alumni relations, surveys and newsletter; conduct various surveys for the program (i.e. employer and preceptor surveys, clinical site surveys, student exit surveys); and manage social media for the program</li><li>
Act as a liaison between the Pathologists&rsquo; Assistant program and the following: the AAPA (including coordination of student poster presentations at professional conferences), AAPA student delegates, ODU MLS program (to recruit students), clinical site affiliates (current and prospective), and ELO to resolve lodging conflicts</li><li>
Assisting with student focused administration for the Pathologists&rsquo; Assistant program including scheduling clinical clerkships, reviewing student capstone projects, writing recommendation letters for student employment, conducting student preliminary and final summative clinical assessments, and monitoring clinical clerkship performance and progress and handling disputes</li><li>
Generate and maintain documentation for the Pathologists&rsquo; Assistant program including clinical site fact sheets, clinical course syllabi and canvas shell, clinical and preceptor handbooks, and support documents for NAACLS annual report and self-study report</li></ul>
Qualifications:
<div>
Minimum Qualifications and Skills:</div><ul><li><div>
MS-PA (ASCP) or equivalent terminal degree</div></li><li><div>
Maintain active ASCP certification including CME</div></li><li><div>
Expertise in pathology/pathophysiology</div></li></ul><div>
Preferred Qualifications:</div><ul><li><div>
Development of medical and graduate curricula.</div></li><li><div>
Facilitation of small group and case base learning activities.</div></li><li><div>
Supervision and facilitation of simulated medical cases.</div></li></ul>
Location : Location: US-VA-Norfolk</div>

Assistant Professor

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Eastern Virginia Medical School

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Medical Receptionist

Medical Receptionist

Medical Assistant, Lead

Medical Assistant

Assistant Professor