Qureos Mentor

EasyITGuys

<div>Are You Our Next Team Member?

Do you thrive in a fast-paced, leadership-driven role? Do you love technology, problem-solving, and ensuring an exceptional client experience? If you're passionate about leading a team, driving sales &amp; customer success, and helping clients with their tech needs, this role is for you! 
 
About EasyITGuys

Founded in 2009, EasyITGuys is a family-owned IT and cybersecurity company providing managed IT services to businesses and home users across the U.S. Our mission is to deliver top-tier technology solutions with a customer-first approach. 
 
 Learn more about us: 
About Us | Client Ticket Surveys | Public Reviews 
 Follow us: 
Facebook | LinkedIn | Google | X (Twitter) | Instagram | YouTube | TikTok 
 
The Opportunity

 Team: Residential Support 
 Position: Senior Tech Support &amp; Service Coordinator (Leadership Role) 
 Location: 100% Remote (U.S. only) 
 Schedule: Full-Time, Monday &ndash; Friday, 8:30 AM &ndash; 5:30 PM CST 
 Clients Served: Primarily home users, with occasional business support 
 
This role is perfect for a tech-savvy leader who excels at customer engagement, sales, and remote IT support. You'll oversee daily operations, client interactions, and team performance, ensuring every customer receives the best experience possible. 
 
If you thrive in a results-driven environment where you can lead, support, and drive sales, this is the role for you! 
 
What You&rsquo;ll Do

As the first point of contact for inbound calls, you will set the tone for an exceptional client experience. Your ability to listen, assess, and guide clients toward the right solutions will directly impact customer satisfaction and company growth. 
 
Your Key Responsibilities

✔️ Be the first point of contact for all inbound phone calls&mdash;setting a strong first impression and helping clients make informed decisions to resolve their tech issues. 
✔️ Lead daily huddles (BOD meetings) to align team priorities and goals. 
✔️ Monitor dashboards for tickets, sales, and phone performance, ensuring service efficiency. 
✔️ Engage clients through calls, chats, and remote support sessions, providing expert assistance. 
✔️ Drive sales and client satisfaction by offering the right IT solutions tailored to their needs. 
✔️ Oversee team performance, ensuring smooth operations across service centers. 
✔️ Manage administrative tasks such as scheduling, ticket coordination, and lead tracking to optimize workflows. 
 
This role is perfect for someone who thrives on problem-solving, client interaction, and leadership&mdash;ensuring every customer receives top-tier support from the very first call. 
 
Who We&rsquo;re Looking For

Industry Experience:

✅ Tech Support &amp; Troubleshooting: 3-5+ years 
✅ Customer Service &amp; Sales: 3-5+ years 
✅ Leadership &amp; Team Management: 3-5+ years 
✅ Client Interaction: Comfortable handling 20+ inbound calls daily 
✅ Remote Work Experience: Preferred 
 
Core Technical &amp; Leadership Skills

 Tech Support &amp; Systems Experience
<ul><li>
Microsoft Teams, Microsoft 365</li><li>
Repairshopr / Syncro</li><li>
Keeper Password Manager</li><li>
ConnectWise (Manage, Automate, Control, CPQ, BrightGauge)</li></ul>

Sales &amp; Customer Success &ndash; Creating Delighted Clients

We want someone who doesn&rsquo;t just solve tech problems but delivers an outstanding customer experience.
<ul><li>
Obsessed with Client Satisfaction: You thrive on earning 5-star CSAT scores.</li><li>
Recognized Excellence: Clients, peers, and leadership recognize your impact.</li><li>
Driven to Win: You consistently excel in sales &amp; support performance.</li></ul>

Leadership &amp; Operations 
<ul><li>
Run daily team meetings and manage ticket workflows.</li><li>
Assist with scheduling, dispatching, and service coordination.</li><li>
Oversee team performance metrics and drive results.</li></ul>

Sales &amp; Client Retention
<ul><li>
Assist service center staff with client intake, diagnosis, and technology recommendations.</li><li>
Create estimates for repairs, new computers, and memberships.</li><li>
Encourage clients to leave reviews &amp; provide feedback for continuous improvement.</li><li>
Handle cancellation requests, client retention, and churn reduction.</li></ul>

Required Skills &amp; Experience

✔️ Tech-Savvy: Ability to troubleshoot software &amp; hardware issues. 
✔️ Sales &amp; Customer Service: Strong ability to recommend IT solutions &amp; build client trust. 
✔️ Time Management: Ability to prioritize &amp; multitask in a fast-paced environment. 
✔️ Communication: Exceptional phone etiquette &amp; written communication skills. 
✔️ CRM &amp; Ticketing: Comfortable with help desk software &amp; lead management tools. 
✔️ Microsoft 365 &amp; Office Suite Expertise. 
✔️ Familiarity with remote support platforms &amp; cloud-based solutions. 
 
Bonus Points &ndash; Preferred Skills

✔️ MSP or MSSP Experience (5-7+ years) 
✔️ Typing Speed: 60+ WPM preferred 
✔️ IT Certifications (CompTIA, Microsoft, Cisco, etc.) 
✔️ AS/BS Degree 
 
What You Get &ndash; Be Part of Something Bigger
<div>
At EasyITGuys, we don&rsquo;t just offer jobs&mdash;we build careers. When you join our team, you gain real-world experience, mentorship, and growth opportunities in a collaborative, high-energy environment. 
 
 Competitive Pay &amp; Compensation Accelerators &ndash; Performance-based profit sharing rewards your hard work. 
 Comprehensive Benefits &ndash; Medical, Dental, &amp; Vision Insurance for your well-being. 
 Future-Focused &ndash; 401K &amp; Retirement Benefits to build financial security. 
 Professional Growth &ndash; Continuously level up your skills, knowledge, and expertise. 
 Work-Life Balance &ndash; Paid Time Off (Vacation, Sick, Personal) &amp; Paid Holidays. 
 Your Voice Matters &ndash; A small-business culture where your ideas make an impact. 
<ul><li>High-Energy, Fast-Paced Work &ndash; Join a team of go-getters who love what they do.</li></ul> 

Ready to Join the Team?</div>

Apply today and become a part of EasyITGuys!</div>

Senior Tech Support, Sales, & Service Center Coordinator (Work From Home)

<div>Local Candidates Only &ndash; Must be within 30 miles of our headquarters in Saint Croix Falls, WI or planning to move to the area.

Are You Our Next Team Member?

Do you love technology, hands-on troubleshooting, and delivering top-tier customer experiences? Are you an experienced IT professional who enjoys solving complex technical issues, recommending solutions, and working in a fast-paced environment? If you have a strong background in computer repair, IT support, and sales, this role is for you! 
 
This is NOT an entry-level position&mdash;we&rsquo;re looking for a skilled IT professional with technical troubleshooting, sales, and customer service expertise. 
 
About EasyITGuys

Founded in 2009, EasyITGuys is a family-owned IT and cybersecurity company providing managed IT services to businesses and home users across the U.S. Our mission is to deliver top-tier technology solutions with a customer-first approach. 
 Learn more about us: 
About Us | Client Ticket Surveys | Public Reviews 
 Follow us: 
Facebook | LinkedIn | Google | X (Twitter) | Instagram | YouTube | TikTok
The Opportunity

 Team: Residential Support Team (Works Across ALL Teams: Residential &amp; Business) 
 Position: Computer Repair | Tech Support | Sales | Field Support (In-Person Role with Hybrid options) 
 Location: 344 N Washington Street, Saint Croix Falls, WI (Service Center #001) 
 Schedule Options: 9:00 AM &ndash; 5:30 PM (Solutions Role), 9:45 AM &ndash; 6:15 PM (Repair &amp; Support Role) 
 Client Type: Residential (Home Users) &amp; Business Support

As part of the Residential Support Team, you&rsquo;ll work in person at our Service Center, handling the majority of physical support needs for all teams&mdash;including Business &amp; Residential Support. 
 
This role is highly collaborative, working closely with: 
✔️ Other Service Centers to support local and regional clients. 
✔️ Remote Teams (Home Support &amp; Business Support) to coordinate repairs, sales, and field service. 
 
Your daily responsibilities will include troubleshooting hardware/software issues, handling tech sales, providing remote support, and performing field service visits. This is a fast-paced, hands-on role that requires strong technical expertise and customer service skills. 
 
What You&rsquo;ll Do

This role combines technical troubleshooting, in-person repairs, and IT sales. You&rsquo;ll be expected to quickly diagnose issues, resolve problems, and offer solutions that improve the client experience. 
 
 Key Responsibilities:

✔️ Diagnose and repair computer hardware and software issues for residential &amp; business clients. 
✔️ Provide in-person technical support &ndash; Troubleshoot and resolve problems onsite at the Service Center. 
✔️ Assist customers with IT solutions &ndash; Recommend products, memberships, security options, and other tech services. 
✔️ Perform field support &ndash; Conduct onsite service visits for installations, troubleshooting, and repairs. 
✔️ Manage multiple tasks efficiently &ndash; Handle repairs, sales inquiries, remote support sessions, and phone calls. 
✔️ Answer inbound calls and assist walk-in clients &ndash; Help customers find solutions in-store, over the phone, and via remote support. 
✔️ Work closely with the Business &amp; Residential Teams &ndash; Communicate via Microsoft Teams to coordinate service and client needs. 
✔️ Keep up with industry trends &ndash; Stay updated on the latest technology solutions and best practices. 
 
This is not just a repair job&mdash;you will play a key role in client interactions, service coordination, and IT solutions recommendations. 
 
Who We&rsquo;re Looking For

✅ Required Skills &amp; Experience

✔️ 3+ years of IT support &amp; troubleshooting experience 
✔️ 2+ years of sales and customer service experience 
✔️ 1+ years of experience in field support (onsite troubleshooting, networking, or IT services) 
✔️ Strong technical aptitude &amp; passion for IT 
✔️ Local candidates only &ndash; Must be within 30 miles of Saint Croix Falls, WI 
✔️ Proficiency in Windows OS &amp; Microsoft 365 
✔️ Ability to diagnose, repair, and replace hardware components 
✔️ Experience installing operating systems, software, and drivers 
✔️ Excellent communication skills &ndash; Ability to explain tech solutions to non-technical users 
✔️ Physical ability to stand for an entire shift &amp; perform onsite visits as needed 
 
 Bonus Points &ndash; Preferred Skills

✔️ Typing speed of 60+ WPM 
✔️ Experience working at an MSP or MSSP (3-5+ years preferred) 
✔️ Networking experience (Firewall/Router &amp; Networking troubleshooting) 
✔️ Sales expertise in IT services, hardware, and security solutions 
✔️ IT Certifications (CompTIA, Microsoft, Cisco, etc.) 
✔️ AS/BS Degree in IT or related field 
 
What You Get &ndash; Build Your Future With Us
<div>
At EasyITGuys, we don&rsquo;t just offer jobs&mdash;we build careers. When you join our team, you gain real-world experience, mentorship, and growth opportunities in a collaborative, high-energy environment. 
 
 Competitive Pay &amp; Compensation Accelerators &ndash; Base pay + profit sharing incentives based on performance. 
 Comprehensive Benefits &ndash; Medical, Dental, &amp; Vision Insurance to support your well-being. 
 Future-Focused &ndash; 401K &amp; Retirement Benefits to help secure your financial future. 
 Professional Growth &ndash; Continuously expand your skills, knowledge, and expertise. 
 Work-Life Balance &ndash; Paid Time Off (Vacation, Sick, Personal) &amp; Paid Holidays. 
 Your Voice Matters &ndash; A small-business culture where your ideas and feedback are valued. 
<ul><li>Exciting &amp; Fast-Paced Work &ndash; Every day brings new challenges and learning opportunities.</li></ul>
 Location: 344 N Washington Street, Saint Croix Falls, WI 
 Hours: Monday &ndash; Friday, 9:00 AM &ndash; 6:15 PM (Varies by Role) 
 
Ready to Join the Team?</div>

Apply today and become part of EasyITGuys!</div>

Computer Repair - Tech Support - Computer Sales - Field Support

Join EasyITGuys and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

EasyITGuys

About Company

Senior Tech Support, Sales, & Service Center Coordinator (Work From Home)

Computer Repair - Tech Support - Computer Sales - Field Support