Qureos Mentor

easypaisa digital bank

<div>
 
 
 Position Summary:
 
 
 
 You will be responsible for leading and managing system patching including all operating systems installed in TMB infrastructure i.e. (Windows, Linux, and AIX) for Branch/Branchless banking. Knowledge and hands-on experience of patching tools i.e., K-patch/oracle K-splice, Ivanti patch management, Microsoft System center and configuration manager (SCCM)
 
 
 
 
 
 Duties and Responsibilities:
 
 
 <ul>
 <li>
 Working knowledge of the management of highly available enterprise IT infrastructure and associated systems and support services, including Windows server, Linux and infrastructure services.
 </li>
 <li>
 Provide operational support of backup infrastructure and performs daily operations on a Veeam and HP data protector.
 </li>
 <li>
 Perform daily monitoring and management of the backup implemented across the TMB infrastructure as per pre-defined policies &amp; procedures.
 </li>
 <li>
 Monitor backup jobs, execute restore jobs, troubleshoot failed jobs, and initiate corrective action.
 </li>
 <li>
 Provide and analyze daily, weekly and monthly backup reports.
 </li>
 <li>
 Review backup capacity and utilization trending.
 </li>
 <li>
 Configure and manage backups of IT infrastructure (physical and virtual servers, storage, backup, on-premises, and cloud)
 </li>
 <li>
 Work closely with all stakeholders and implement backups as per system requirements for new or existing systems.
 </li>
 <li>
 Perform reliable, secure backup and recovery across the enterprise in accordance with TMB policy and procedures.
 </li>
 <li>
 Provide system expansion recommendations to support data growth.
 </li>
 <li>
 Create and maintain operational documentation as required for all aspects of the data protection service.
 </li>
 <li>
 Knowledge of managing HP StoreOnce Backup Appliance, EMC Data-Domain, and Tape Libraries
 </li>
 <li>
 Support and troubleshoot backup, recovery and archiving in a large, complex, and widely distributed environment.
 </li>
 <li>
 Ensure environment and software compatibility of Veeam solutions to be installed, implemented, and integrated with the existing environment.
 </li>
 <li>
 Experience and knowledge Windows Servers, Linux, and IBM AIX Operating Systems
 </li>
 <li>
 Experience and knowledge of Patch Management / Configuration Management tools i.e., Ivanti Patch Management, Microsoft SCCM/WSUS for Windows, Oracle K-splice, and RedHat Satellite for Linux.
 </li>
 <li>
 Administrative Knowledge of Microsoft Active Directory, Group Polices and PowerShell.
 </li>
 <li>
 Coordinate and plan with stakeholders to schedule system updates and patches.
 </li>
 <li>
 Plan, lead and manage Application Packaging, Software Distribution, OS Deployment and Patch Management for the enterprise.
 </li>
 <li>
 Follow the change management process and take downtime (if required) in CAB to support continuous delivery of vulnerability patching, scheduling and remediation, and reporting across a multi-site network of internal and public-facing systems across enterprise-wide.
 </li>
 <li>
 Builds and maintains reports for patch management. Also keep record for patching activities for Internal/External audits, Information Security, and IT Governance
 </li>
 <li>
 include compliance against defined SLAs, etc.
 </li>
 <li>
 Experience creating, removing, customizing, deploying, modification and automating software packages using Ivanti and SCCM and their reports.
 </li>
 <li>
 Distribution of monthly security patches utilizing Ivanti Patch manager, SCCM and WSUS.
 </li>
 <li>
 Thoroughly evaluate, validate, and deploy application packages; document and provide evaluation results.
 </li>
 <li>
 Create custom test environments to provide proof of concept before implementing into production.
 </li>
 <li>
 The incumbent shall be responsible to adhere by easypaisa bank limited Behaviours (Be Respectful, Keep Promises, Always Explore and Create Together) in all aspects of his/her work conduct.
 </li>
 <li>
 Responsible for managing compliance risk &lsquo;inherent&rsquo; in their day-to-day activities, processes, and systems for which you are accountable. This includes the responsibility of business lines to own, develop, and update systems, policies, processes, and procedures to manage compliance risks inherent in their day-to-day activities.
 </li>
 </ul>
 
 
 Direct Reports:
 
 
 <ul>
 <li>
 Unit Manager Infrastructure Enterprise Services and EUC
 </li>
 </ul>
 
 
 
 
 
 Role Relationship
 
 
 
 
 Internal
 
 
 <ul>
 <li>
 Operations, Database team and Development
 </li>
 <li>
 Information Security, Internal Auditor, IT Governance
 </li>
 </ul>
 
 
 
 
 
 External
 
 
 <ul>
 <li>
 Vendor
 </li>
 <li>
 External Auditors
 </li>
 </ul>
 
 
 
 
 
 Knowledge and Experience
 
 
 
 
 Education:
 
 
 
 Degree BS/MS degree in Computer Science or a related subject
 
 
 
 Experience:
 
 
 
 1-2 years of System Administration, Enterprise Backups and Patch Management
 
 
 
 Behavioral Skills &amp; Competencies:
 
 
 <ol>
 <li>
 Good knowledge over Virtualization Platform (VMWare, Microsoft Hyper-V) and public and private cloud
 </li>
 <li>
 Experience of managing multiple operating systems (Windows, Linux, and AIX)
 </li>
 <li>
 Experience of managing Veeam Enterprise Backups, Ivanti Patch management, Microsoft SCCM/WSUS.
 </li>
 <li>
 System Security &amp; Hardening
 </li>
 <li>
 Technical troubleshooting
 </li>
 <li>
 Knowledge of Servers, Systems Storage and Backups
 </li>
 </ol>
 
 
</div>

Infra Engineer

<div>
 
 Join easypaisa as the Assistant Director Product Experience, a customer-centric leadership role within the Product Team. You will be responsible for enhancing digital product experiences with the primary objective of increasing digital adoption and reducing user friction across the app journey. This role focuses on minimizing customer complaints, deflecting call center volumes, and designing seamless in-app journeys that solve user pain points.
 
 
 
 
 
 Managing a team, you will play a strategic role in designing, optimizing, and executing user-focused improvements that contribute to cost efficiency, service quality, and business growth. This is a leadership opportunity for a motivated CX &amp; PX champion who blends empathy, design thinking, and product execution to elevate the user experience of Pakistan&rsquo;s leading digital financial platform.
 
 
 
 
 
 
 Duties and Responsibilities:
 
 
 
 
 
 <ol>
 <li>
 Product Experience Strategy: Define and execute the product experience strategy for high-impact areas of the easypaisa app, aligned with digital adoption and CX efficiency goals.
 </li>
 <li>
 Call Deflection &amp; Complaint Reduction: Identify pain points across customer journeys that generate high complaint or call center traffic. Prioritize and lead experience optimizations that reduce these contacts.
 </li>
 <li>
 Experience Optimization: Design and implement seamless in-app workflows and UI/UX enhancements that preemptively address customer frustrations and enhance self-service capabilities.
 </li>
 <li>
 Journey Mapping &amp; User Insights: Lead customer journey mapping exercises, leveraging research, user feedback, complaint data, and call logs to pinpoint improvement opportunities.
 </li>
 <li>
 Agile Delivery &amp; Execution: Collaborate with product managers, design, and engineering teams to deliver experience improvements through agile sprint cycles.
 </li>
 <li>
 Stakeholder Collaboration: Work closely with CX, Operations, Call Center, Research, Risk, Compliance, and Product squads to implement experience strategies and align solutions.
 </li>
 <li>
 Performance Tracking &amp; KPIs: Define and track KPIs related to customer satisfaction, call volume reduction, NPS, and digital adoption metrics.
 </li>
 <li>
 Team Management: Lead and coach a team of CX-focused professionals, ensuring ownership, accountability, and continuous development.
 </li>
 <li>
 Performance Metrics: Define and track key performance indicators (KPIs), initiating data-driven improvements for heightened user engagement and sustained product growth. Conduct open loop and closed loop funnel analyses to ensure a seamless user experience for easypaisa users.
 </li>
 <li>
 Growth Initiatives: Formulate strategic growth and communication initiatives to guarantee the attainment of penetration and revenue targets.
 </li>
 <li>
 The incumbent shall be responsible to adhere by easypaisa bank limited Behaviours (Be Respectful, Keep Promises, Always Explore and Create Together) in all aspects of his/her work conduct.
 </li>
 </ol>
 
 
 
 
 If you are a strategic thinker with a proven track record in product and team management, ready to steer a diverse core products portfolio, we invite you to apply. Contribute to the continued success of easypaisa in the digital financial services sector by spearheading innovation, fostering collaboration, and mastering portfolio management.
 
 
 
 
 
 
 Direct Reports:
 
 
 
 Product Managers (CX)
 
 
 
 
 
 
 Role Relationship
 
 
 
 
 Internal
 
 
 <ul>
 <li>
 Risk/Compliance
 </li>
 <li>
 Engineering/ Technology/ Operations
 </li>
 <li>
 CX Squad Team/ Scrum
 </li>
 <li>
 Design Team
 </li>
 <li>
 Research Team
 </li>
 <li>
 Marketing
 </li>
 <li>
 Growth Team
 </li>
 <li>
 BI/ Analytics Team
 </li>
 <li>
 Finance
 </li>
 <li>
 Product Squads
 </li>
 </ul>
 
 
 External
 
 
 <ul>
 <li>
 SBP
 </li>
 <li>
 Vendors/solution providers
 </li>
 <li>
 Partners
 </li>
 <li>
 Call Center Partners
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Knowledge and Experience
 
 
 
 
 Education:
 
 Bachelor&rsquo;s/ Master Degree
 
 
 
 Experience:
 
 7 years +
 
 
 
 Behavioral Skills &amp; Competencies:
 
 
 <ul>
 <li>
 Strong user empathy with a customer-first mindset
 </li>
 <li>
 Proven leadership skills with experience managing small, high-performing teams
 </li>
 <li>
 Excellent communication and collaboration skills
 </li>
 <li>
 Analytical and data-driven decision-making approach
 </li>
 <li>
 Strong project and stakeholder management abilities
 </li>
 <li>
 Familiarity with agile delivery frameworks and cross-functional execution
 </li>
 <li>
 Ability to translate user insights into actionable product and process improvements
 </li>
 <li>
 Enthusiastic about solving real-world problems and reducing customer effort
 </li>
 <li>
 Comfortable challenging the status quo to improve user outcomes
 </li>
 <li>
 Inspire and motivate cross-functional teams towards a shared vision.
 </li>
 <li>
 Foster a collaborative and inclusive environment that encourages innovation.
 </li>
 <li>
 Demonstrate resilience and agility in responding to challenges and shifting priorities.
 </li>
 <li>
 Clearly articulate ideas to both technical and non-technical stakeholders.
 </li>
 <li>
 Ensure open and transparent communication for informed decision-making.
 </li>
 <li>
 Cultivate a cooperative culture, encouraging diverse perspectives and teamwork.
 </li>
 <li>
 Encourage and embrace a culture of innovation, inspiring teams to explore new ideas.
 </li>
 <li>
 Maintain a deep understanding of customer needs, ensuring alignment with user expectations.
 </li>
 <li>
 Advocate for customer-centric design throughout the product development lifecycle.
 </li>
 <li>
 Make informed and timely decisions based on data, market insights, and business priorities.
 </li>
 <li>
 Encourage open dialogue and create a supportive environment for conflict resolution.
 </li>
 </ul>
 
 
</div>

Assistant Director Product Experience

<div>
 
 This position holder ensures that the mobile financial payment and lending solutions are offered at the most suitable and preferred channel for all relevant business segments.
 
 
 
 Duties and Responsibilities:
 
 
 <ol>
 <li>
 Achieving the annual target of M&amp;LP department.
 </li>
 <li>
 Achieving the merchant QR deployment, retailer activation and volume targets.
 </li>
 <li>
 Responsible for bringing distributors onboard for the Merchant to Distributor payments solution
 </li>
 <li>
 Making proposals and presenting to FMCG companies / large scale distributors in the assigned territories
 </li>
 <li>
 Executing all the legal requirements / account opening process for the new distributors
 </li>
 <li>
 Segment / territory wise trade identification and acquisition.
 </li>
 <li>
 Developing merchants of all segments to penetrate in market &amp; roll-out payment solutions.
 </li>
 <li>
 Managing a team of third party resources in collaboration with the distributors team to deliver on the KPIs
 </li>
 <li>
 Responsible for merchant awareness and trainings through the distributors and third party resources.
 </li>
 <li>
 Providing end to end necessary support, training and troubleshooting including but not limited to the BVS equipment, systems, POS material, giveaways etc.
 </li>
 <li>
 Driving the business model working as a business owner ensuring efficient workflows at all ends
 </li>
 <li>
 Responsible to run sales drives for merchants and distributors in order to drive growth
 </li>
 <li>
 Upsell of different financial services products to the retail channel through the distributors
 </li>
 <li>
 Support Channels teams for deployment and uptake of QR product in collaboration with partner distributors
 </li>
 <li>
 Lead the ambition of Digital Lending through various initiatives i.e. M2D Retailer Lending
 </li>
 <li>
 Liaison with FMCGs and large distributors for Merchant to Distributor payment solutions. Collaborating with these partners for shared footprint
 </li>
 <li>
 Incumbent shall be responsible to adhere by Telenor Microfinance Bank Behaviours &amp; Values in all aspects of his/her work conduct.
 </li>
 <li>
 Ensure that a culture of risk and compliance management is implemented, and institute performance measures tied to individual risk and compliance responsibilities
 </li>
 </ol>
 
 
 
 
 
 Direct Reports:
 
 
 
 Merchant Payment Supervisors and a large team of Business Development Executives
 
 
 
 
 
 
 Role Relationship
 
 
 
 
 Internal
 
 
 <ul>
 <li>
 Lending products
 </li>
 <li>
 BB Operations
 </li>
 <li>
 Compliance
 </li>
 <li>
 Legal
 </li>
 </ul>
 
 
 
 
 
 External
 
 
 <ul>
 <li>
 Digital Payments
 </li>
 <li>
 FMCG companies
 </li>
 <li>
 Distributors
 </li>
 <li>
 Retail channel
 </li>
 <li>
 Third party resources
 </li>
 </ul>
 
 
 
 
 
 Knowledge and Experience
 
 
 
 
 Education:
 
 Bachelors &ndash; MBA shall be preferred
 
 
 
 Experience:
 
 10 - 12 years
 
 
 
 Behavioral Skills &amp; Competencies:
 
 
 <ul>
 <li>
 Team management / development
 </li>
 <li>
 Adaptability and decisiveness
 </li>
 <li>
 Interpersonal skills
 </li>
 <li>
 Initiative and perseverance
 </li>
 <li>
 Organization skills
 </li>
 <li>
 Enabling and empowering the team
 </li>
 </ul>
 
 
</div>

AD Merchant Lending & Payments

<div>
 
 As Product Manager, will partner closely with other product managers, designers, engineers, and stakeholders to develop engaging MiniApp &amp; QR products including merchant payments primarily focusing on RAAST P2M for easypaisa App with the main aim of increasing easypaisa App user engagement.
 
 
 The candidate is expected to help develop new products in the platforms vertical, managing and improving existing ones and analyse track all product performance indicators to create optimal customer experiences that helps drive overall user engagement.
 
 
 
 
 
 
 Duties and Responsibilities:
 
 
 
 
 
 <ol>
 <li>
 Lead the end-end product lifecycle for Mini Apps, QR and RAAST P2M integration and development.
 </li>
 <li>
 Perform open loop and closed loop funnel analysis for all app promotional products and work on improving the product funnels success rates and user app experience.
 </li>
 <li>
 Responsible for executing the product roadmap and managing your product&rsquo;s lifecycle end-to-end (ideation, story writing, scoping, development, testing, launch etc.)
 </li>
 <li>
 Defining the deliverable roadmap for new and existing Mini Apps and manage new regulatory requirements w.r.t QR &amp; RAAST P2M developments.
 </li>
 <li>
 Create roadmap for Platformization (Mini Apps/ QR/ RAAST Payments) in line with company&rsquo;s objective.
 </li>
 <li>
 Ensuring Product Scoping is performed, backlogs cleared, priorities assigned and managed as per technical capacity along with story/tasks grooming.
 </li>
 <li>
 Conduct thorough testing of QR codes, RAAST P2M and Mini-apps to ensure functionality, security, and optimal performance.
 </li>
 <li>
 Collaborate with Mini App partners to design, develop &amp; integrate the apps in easypaisa platform.
 </li>
 <li>
 Closely monitor the complaints and eradicated multiple root causes through trend analysis and process formulation that leads to recurring complaints being raised by the customers.
 </li>
 <li>
 Shall be responsible to adhere by Telenor Microfinance Bank Behaviours (Be Respectful, Keep Promises, Always Explore and Create Together) in all aspects of his/her work conduct.
 </li>
 <li>
 Work with business, product marketing, operations, CX, BET and other stakeholders on innovative and well-defined go-to-market plans. Perform business process gap analysis and managing changes to requirements.
 </li>
 <li>
 Analyze user behaviour and feedback to continuously improve the user experience of QR code interactions and Mini-app usage.
 </li>
 <li>
 Conduct A/B testing and gather insights to optimize QR code and Mini-app performance.
 </li>
 <li>
 Generate regular reports and insights to evaluate the success of initiatives and make data-driven recommendations for improvements.
 </li>
 <li>
 Managing relationships with merchants, business partners and cross functional departments (SM, Business, UI/UX, Call Centre, IT etc.) for development &amp; implementation of product related processes and procedures for easypaisa Platforms.
 </li>
 </ol>
 
 
 
 
 
 Role Relationship
 
 
 
 
 Internal
 
 
 <ul>
 <li>
 Finance/Strategy /Risk/Compliance
 </li>
 <li>
 Project Managers Technology/IT
 </li>
 <li>
 Branchless team
 </li>
 <li>
 Operations
 </li>
 <li>
 Business segments/marketing/app growth teams
 </li>
 </ul>
 
 
 External
 
 
 <ul>
 <li>
 MiniApp partners
 </li>
 <li>
 Ant Financial
 </li>
 <li>
 SBP
 </li>
 <li>
 Vendors/solution providers
 </li>
 <li>
 Telcos
 </li>
 <li>
 1 Link
 </li>
 </ul>
 
 
 
 
 
 Knowledge and Experience
 
 
 
 
 Education:
 
 
 <ul>
 <li>
 Minimum Bachelors Degree
 </li>
 <li>
 Masters / MS (CS preferred)
 </li>
 </ul>
 
 
 Experience:
 
 
 <ul>
 <li>
 5 yrs. of work experience
 </li>
 </ul>
 
 
 Behavioral Skills &amp; Competencies:
 
 
 <ul>
 <li>
 Strong analytical and problem-solving skills.
 </li>
 <li>
 Ability to think out of the box and come up with innovative solutions to problems.
 </li>
 <li>
 Ability to build engagement products for various customer segments using primary and secondary research.
 </li>
 <li>
 Good people management and team management skills
 </li>
 <li>
 Customer centric approach towards product development and its implementation
 </li>
 </ul>
</div>

Product Manager - Platformization

<div>
 
 
 Position Summary:
 
 
 <ul>
 <li>
 Establish sales objectives by forecasting and developing annual sales pipeline for assigned region/ territories; projecting expected sales volume and profit for existing and new products
 </li>
 <li>
 Solely Responsible for the revenue, deposit and wallet target allocated. All KPI&rsquo;s will be measured against the targets given.
 </li>
 <li>
 Implement regional sales programs by developing field sales action plans.
 </li>
 <li>
 Maintain sales volume, product mix and selling price by keeping current with supply and demand, changing trends, economic indicators and competitors
 </li>
 <li>
 Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies
 </li>
 <li>
 Contribute to team effort by accomplishing related results as needed
 </li>
 <li>
 Plan to ensure achievement of divisional and personal target, aligning with company sales policies and strategies
 </li>
 <li>
 Assess his strengths and weaknesses and manage his sales program accordingly
 </li>
 <li>
 Provide on-the-ground support for BDE&rsquo;s as they generate leads and close new deals
 </li>
 <li>
 Meet with customers to discuss their evolving needs and to assess the quality of our company's relationship with them
 </li>
 <li>
 Develop and implement new sales initiatives, strategies and programs to capture key demographics
 </li>
 <li>
 Provide daily report of field sales success and communicate data to line manger
 </li>
 <li>
 Sell to existing and potential direct accounts as well as provide sales support to distribution partners to participate in closing and order or to facilitate and add value to the selling process
 </li>
 <li>
 Continually develop knowledge of the business climate, applications and competition for his/her defined geography and accounts
 </li>
 <li>
 Develop, maintain and execute a territory plan
 </li>
 <li>
 Continually assess current business distribution channels, develop and evaluate their performance and manage conflict ensuring alignment with territory plans
 </li>
 <li>
 Maintain data relative to partners, accounts and activities and will document customer interactions
 </li>
 </ul>
 
 
 
 
 
 Role Relationship
 
 
 
 
 Internal
 
 
 <ul>
 <li>
 Operations
 </li>
 <li>
 Legal
 </li>
 <li>
 Compliance
 </li>
 <li>
 Corporate Solutions
 </li>
 </ul>
 
 
 
 
 
 External
 
 
 <ul>
 <li>
 Clients
 </li>
 <li>
 Multilateral Bodies
 </li>
 <li>
 Government Bodies
 </li>
 <li>
 Public- Private Partnerships
 </li>
 </ul>
 
 
 
 
 
 Knowledge and Experience
 
 
 
 
 
 
 
 Education:
 
 Bachelor&rsquo;s Degree + Professional Certification/Diploma
 
 
 
 Experience:
 
 5 years plus direct sales experience
 
 
 
 
 
 
 Behavioral Skills:
 
 
 <ul>
 <li>
 Communication Skills
 </li>
 <li>
 Negotiation Skills
 </li>
 <li>
 Conflict Resolution
 </li>
 <li>
 Idea Generation
 </li>
 <li>
 Leading from the front
 </li>
 <li>
 Influencing without authority
 </li>
 </ul>
 
 
 
 
 
 Competencies:
 
 
 <ul>
 <li>
 Meeting Sales Goals
 </li>
 <li>
 Sell to Customer Needs
 </li>
 <li>
 Motivation
 </li>
 <li>
 Sales Planning
 </li>
 <li>
 Build Relationships
 </li>
 <li>
 Coaching
 </li>
 <li>
 Manage Processes
 </li>
 <li>
 Market Knowledge
 </li>
 </ul>
 
 
</div>

EM Corporate Sales - North