Qureos Mentor

easypaisa digital bank

<div>
 
 The
 
 Manager, Merchant Strategy &amp; Ecosystem Enablement
 
 plays a pivotal role in shaping and executing strategies that strengthen merchant relationships, drive ecosystem growth, and enhance overall commercial performance. This role focuses on developing and implementing initiatives that enable merchants to adopt and optimize digital payment solutions, improve operational efficiency, and leverage ecosystem partnerships for business growth.
 
 
 The manager will collaborate cross-functionally with product, business development, marketing, operations, and technology teams to design merchant value propositions, identify market opportunities, and enable scalable solutions across the merchant lifecycle. The ideal candidate combines strong strategic thinking, analytical acumen, and stakeholder management skills to deliver impactful outcomes for both merchants and the broader ecosystem.
 
 
 
 
 
 
 Duties and Responsibilities:
 
 
 
 
 
 
 
 1. Strategy Development &amp; Execution
 
 
 <ul>
 <li>
 Develop and refine the
 
 merchant ecosystem strategy
 
 , aligning it with overall business objectives and market trends.
 </li>
 <li>
 Identify
 
 growth opportunities
 
 across merchant segments (e.g., SMEs, enterprise, digital-first merchants) to expand market share and revenue.
 </li>
 <li>
 Formulate
 
 business cases and strategic roadmaps
 
 to support new initiatives, partnerships, and product launches.
 </li>
 <li>
 Track emerging
 
 industry trends, technologies, and regulatory developments
 
 to inform strategic priorities.
 </li>
 <li>
 Translate strategic goals into actionable plans with clear KPIs and measurable outcomes.
 </li>
 </ul>
 
 
 
 
 
 2. Merchant Enablement &amp; Engagement
 
 
 <ul>
 <li>
 Design and implement
 
 merchant onboarding, training, and enablement programs
 
 to improve product adoption and satisfaction.
 </li>
 <li>
 Develop
 
 merchant value propositions
 
 that highlight the benefits of the company&rsquo;s payment solutions, tools, and ecosystem offerings.
 </li>
 <li>
 Work closely with sales, account management, and product teams to
 
 streamline merchant activation and lifecycle management
 
 processes.
 </li>
 <li>
 Create toolkits, playbooks, and knowledge resources to
 
 empower internal teams
 
 supporting merchants.
 </li>
 <li>
 Drive initiatives that
 
 enhance merchant experience
 
 , reduce friction, and improve operational efficiency.
 </li>
 </ul>
 
 
 
 
 
 3. Ecosystem Partnership &amp; Collaboration
 
 
 <ul>
 <li>
 Identify, evaluate, and build
 
 strategic partnerships
 
 with key ecosystem players such as banks, acquirers, PSPs, fintechs, and technology enablers.
 </li>
 <li>
 Manage partnership frameworks, ensuring alignment of
 
 commercial objectives, value creation, and go-to-market execution
 
 .
 </li>
 <li>
 Lead
 
 joint initiatives
 
 that expand merchant access to digital payment solutions, loyalty programs, and business tools.
 </li>
 <li>
 Foster a
 
 collaborative ecosystem environment
 
 to drive co-innovation and sustainable growth.
 </li>
 </ul>
 
 
 
 
 
 4. Performance Management &amp; Insights
 
 
 <ul>
 <li>
 Establish and monitor
 
 performance metrics
 
 to assess merchant adoption, activation, retention, and revenue contribution.
 </li>
 <li>
 Analyze
 
 merchant behavior, transaction data, and market insights
 
 to identify trends, pain points, and opportunities.
 </li>
 <li>
 Prepare
 
 regular reports, dashboards, and presentations
 
 for senior leadership, highlighting progress and strategic recommendations.
 </li>
 <li>
 Use data-driven insights to
 
 optimize programs, campaigns, and partnerships
 
 for better ROI and ecosystem health.
 </li>
 </ul>
 
 
 
 
 
 5. Cross-functional Leadership
 
 
 <ul>
 <li>
 Serve as a
 
 strategic liaison
 
 between product, marketing, operations, and sales to ensure alignment on merchant-focused goals.
 </li>
 <li>
 Drive
 
 cross-departmental initiatives
 
 that enhance ecosystem integration, process efficiency, and customer experience.
 </li>
 <li>
 Support product and technology teams by providing
 
 merchant feedback and market intelligence
 
 to inform product roadmaps.
 </li>
 <li>
 Champion a
 
 merchant-first culture
 
 across the organization, advocating for continuous improvement and innovation.
 </li>
 </ul>
 
 
 
 
 
 6. Go-to-Market (GTM) Planning &amp; Execution
 
 
 <ul>
 <li>
 Collaborate with marketing and product teams to
 
 plan and execute GTM strategies
 
 for new products, features, and partnerships.
 </li>
 <li>
 Define
 
 target segments, messaging, and positioning
 
 to ensure merchant propositions are relevant and differentiated.
 </li>
 <li>
 Monitor GTM performance, gather feedback from the field, and adjust tactics for maximum effectiveness.
 </li>
 <li>
 Support
 
 sales enablement efforts
 
 through the development of collateral, sales kits, and merchant-facing communication materials.
 </li>
 </ul>
 
 
 
 
 
 7. Governance &amp; Compliance
 
 
 <ul>
 <li>
 Ensure all merchant initiatives adhere to
 
 regulatory, risk, and compliance requirements
 
 across jurisdictions.
 </li>
 <li>
 Maintain appropriate governance over ecosystem activities, partnership agreements, and data sharing frameworks.
 </li>
 <li>
 Support audits and reviews related to merchant operations and ecosystem management.
 </li>
 </ul>
 
 
 
 
 
 Direct Reports:
 
 None
 
 
 
 
 
 
 Role Relationship
 
 
 
 
 Internal
 
 
 <ul>
 <li>
 Product &amp; Technology Teams
 </li>
 <li>
 Operations &amp; Customer Support
 </li>
 <li>
 Finance &amp; Risk Teams
 </li>
 <li>
 Marketing &amp; Communications
 </li>
 <li>
 Compliance &amp; Legal
 </li>
 <li>
 Senior Leadership / Board
 </li>
 <li>
 Data &amp; Analytics Team
 </li>
 </ul>
 
 
 
 
 
 External
 
 
 <ul>
 <li>
 Merchants &amp; Enterprise Partners
 </li>
 <li>
 Payment Networks / Card Schemes
 </li>
 <li>
 Fintech &amp; Technology Partners
 </li>
 <li>
 Regulatory Authorities
 </li>
 <li>
 Banks &amp; Financial Institutions
 </li>
 <li>
 Industry Associations &amp; Forums
 </li>
 </ul>
 
 
 
 
 
 Knowledge and Experience
 
 
 
 
 Education:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s Degree in Business Administration, Economics, Finance, Marketing, Strategy, or a related field is required.
 </li>
 <li>
 A Master&rsquo;s Degree (MBA or equivalent) is strongly preferred, particularly with a focus on Strategy, Digital Transformation, or Innovation Management.
 </li>
 <li>
 Additional certifications in areas such as Project Management (PMP, PRINCE2), Digital Payments, Ecosystem Management, or Data Analytics will be considered an advantage.
 </li>
 <li>
 Strong academic foundation in strategic planning, financial analysis, and business development is desirable.
 </li>
 </ul>
 
 
 
 
 
 Experience:
 
 Minimum 1-3 years
 
 
 
 Behavioral Skills &amp; Competencies:
 
 
 
 Strategic Thinking &amp; Commercial Acumen
 
 <ul>
 <li>
 Demonstrates the ability to think long-term, connect business objectives with merchant and ecosystem needs, and translate strategy into actionable plans.
 </li>
 <li>
 Strong understanding of commercial levers, financial impacts, and market dynamics influencing merchant and ecosystem growth.
 </li>
 </ul>
 
 Relationship Building &amp; Stakeholder Management
 
 <ul>
 <li>
 Builds and nurtures strong relationships with internal teams, merchants, and ecosystem partners.
 </li>
 <li>
 Demonstrates influence and credibility when engaging with senior leaders, external partners, and cross-functional stakeholders.
 </li>
 <li>
 Skilled in managing complex partnerships and balancing multiple stakeholder interests effectively.
 </li>
 </ul>
 
 Collaboration &amp; Team Leadership
 
 <ul>
 <li>
 Works collaboratively across departments and geographies to drive alignment and deliver shared outcomes.
 </li>
 <li>
 Encourages teamwork, open communication, and mutual respect across diverse functional teams.
 </li>
 <li>
 Able to lead project teams and motivate others without direct authority.
 </li>
 </ul>
 
 Analytical &amp; Problem-Solving Skills
 
 <ul>
 <li>
 Uses data and insights to diagnose business challenges and identify actionable opportunities.
 </li>
 <li>
 Strong critical thinking skills to interpret complex information, evaluate options, and recommend evidence-based solutions.
 </li>
 <li>
 Demonstrates agility in making sound decisions under pressure.
 </li>
 </ul>
 
 Innovation &amp; Growth Mindset
 
 <ul>
 <li>
 Embraces change, experimentation, and new technologies to improve merchant and ecosystem performance.
 </li>
 <li>
 Continuously seeks opportunities to innovate merchant experiences and business processes.
 </li>
 <li>
 Encourages a culture of learning and adaptability within the team and ecosystem.
 </li>
 </ul>
 
 Execution Excellence &amp; Accountability
 
 <ul>
 <li>
 Focused on achieving measurable results through disciplined planning and effective prioritization.
 </li>
 <li>
 Takes ownership of outcomes and follows through on commitments.
 </li>
 <li>
 Demonstrates resilience, persistence, and adaptability in achieving goals.
 </li>
 </ul>
 
 Communication &amp; Influence
 
 <ul>
 <li>
 Communicates complex ideas clearly and persuasively across all levels of the organization.
 </li>
 <li>
 Strong presentation and storytelling skills to convey strategic narratives and business cases effectively.
 </li>
 <li>
 Listens actively and tailors messages for diverse audiences, including merchants, partners, and internal leadership.
 </li>
 </ul>
 
 Customer &amp; Merchant Centricity
 
 <ul>
 <li>
 Deep understanding of merchant needs and pain points; advocates for merchant success in every initiative.
 </li>
 <li>
 Ensures decisions are guided by delivering superior value and experience to merchants and end customers.
 </li>
 </ul>
 
 
</div>

Manager, Merchant Strategy & Ecosystem Enablement

<div>
 
 
 Position Summary:
 
 
 
 
 
 
 easypaisa is seeking a strategic and customer-obsessed
 
 Assistant Director &ndash; Product Experience
 
 to lead initiatives that elevate the digital journey of millions of users. This leadership role is central to our mission of driving digital adoption, reducing helpline dependency, and delivering seamless, intuitive experiences across the easypaisa app.
 
 
 
 
 
 You will manage a team of
 
 Product Managers
 
 , working cross-functionally to identify friction points, deflect call center volumes, and design in-app solutions that resolve user pain effectively. This is a high-impact opportunity to shape the future of digital financial services in Pakistan.
 
 
 
 
 
 
 Duties and Responsibilities:
 
 
 
 
 
 <ol>
 <li>
 Lead initiatives to shift customer support interactions from helpline to digital channels by designing intuitive in-app solutions that resolve user queries and reduce dependency on call centers.
 </li>
 <li>
 Manage and mentor a team of
 
 Product Managers
 
 , ensuring clear ownership, accountability, and delivery of experience-focused product improvements.
 </li>
 <li>
 Drive agile sprint planning and execution with design and engineering teams to deliver impactful experience enhancements on time and at scale.
 </li>
 <li>
 Analyze complaint data and call logs to identify recurring pain points. Drive product enhancements that proactively address these issues and improve user satisfaction.
 </li>
 <li>
 Design and implement seamless in-app journeys and workflows that enhance self-service capabilities and reduce user friction across the Easypaisa app.
 </li>
 <li>
 Develop and present performance dashboards, insights, and strategic recommendations to C-level stakeholders, highlighting progress on digital adoption, call deflection, and experience KPIs.
 </li>
 <li>
 Work closely with CX, Call Center, Operations, Risk, Compliance, and Product teams to align on experience strategies and ensure cohesive execution.
 </li>
 <li>
 Lead journey mapping exercises using user feedback, behavioral data, and support logs to uncover improvement opportunities and inform product decisions.
 </li>
 <li>
 Collaborate with design and engineering teams to deliver experience enhancements through agile sprint cycles, ensuring timely and impactful releases.
 </li>
 <li>
 Define and monitor key performance indicators such as call volume reduction, NPS, digital adoption rates, and complaint resolution metrics.
 </li>
 <li>
 Formulate and execute communication and product strategies that support penetration, retention, and revenue growth through improved user experience.
 </li>
 </ol>
 
 
 
 
 If you are a strategic thinker with a proven track record in product and team management, ready to steer a diverse core products portfolio, we invite you to apply. Contribute to the continued success of easypaisa in the digital financial services sector by spearheading innovation, fostering collaboration, and mastering portfolio management.
 
 
 
 
 
 
 
 
 
 Direct Reports:
 
 
 
 Product Managers (CX)
 
 
 
 
 
 
 Role Relationship
 
 
 
 
 Internal
 
 
 <ul>
 <li>
 Risk/Compliance
 </li>
 <li>
 Engineering/ Technology/ Operations
 </li>
 <li>
 CX Squad Team/ Scrum
 </li>
 <li>
 Design Team
 </li>
 <li>
 Research Team
 </li>
 <li>
 Marketing
 </li>
 <li>
 Growth Team
 </li>
 <li>
 BI/ Analytics Team
 </li>
 <li>
 Finance
 </li>
 <li>
 Product Squads
 </li>
 </ul>
 
 
 
 
 
 External
 
 
 <ul>
 <li>
 SBP
 </li>
 <li>
 Vendors/solution providers
 </li>
 <li>
 Partners
 </li>
 <li>
 Call Center Partners
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Knowledge and Experience
 
 
 
 
 Education:
 
 Bachelor&rsquo;s/ Master Degree
 
 
 
 Experience:
 
 7 years +
 
 
 
 Behavioral Skills &amp; Competencies:
 
 
 <ul>
 <li>
 Strong user empathy with a customer-first mindset
 </li>
 <li>
 Proven leadership skills with experience managing small, high-performing teams
 </li>
 <li>
 Excellent communication and collaboration skills
 </li>
 <li>
 Analytical and data-driven decision-making approach
 </li>
 <li>
 Strong project and stakeholder management abilities
 </li>
 <li>
 Familiarity with agile delivery frameworks and cross-functional execution
 </li>
 <li>
 Ability to translate user insights into actionable product and process improvements
 </li>
 <li>
 Enthusiastic about solving real-world problems and reducing customer effort
 </li>
 <li>
 Comfortable challenging the status quo to improve user outcomes
 </li>
 <li>
 Inspire and motivate cross-functional teams towards a shared vision.
 </li>
 <li>
 Foster a collaborative and inclusive environment that encourages innovation.
 </li>
 <li>
 Demonstrate resilience and agility in responding to challenges and shifting priorities.
 </li>
 <li>
 Clearly articulate ideas to both technical and non-technical stakeholders.
 </li>
 <li>
 Ensure open and transparent communication for informed decision-making.
 </li>
 <li>
 Cultivate a cooperative culture, encouraging diverse perspectives and teamwork.
 </li>
 <li>
 Encourage and embrace a culture of innovation, inspiring teams to explore new ideas.
 </li>
 <li>
 Maintain a deep understanding of customer needs, ensuring alignment with user expectations. Advocate for customer-centric design throughout the product development lifecycle.
 </li>
 <li>
 Make informed and timely decisions based on data, market insights, and business priorities.
 </li>
 <li>
 Encourage open dialogue and create a supportive environment for conflict resolution.
 </li>
 </ul>
 
 
</div>

Assistant Director Product Experience

<div>
 
 
 Position Summary:
 
 To continually align mobile banking technology services to the changing business needs by identifying and implementing improvements to the mobile banking technology services. Manage technology solutions and services development.
 
 
 
 
 
 
 Duties and Responsibilities:
 
 
 <ul>
 <li>
 To deliver comprehensive IT operational services, in addition to administration, maintenance and smooth operations of Branchless Banking Mobile Financial services. Monitoring and operations of the system and its interfaces to ensure service targets. Focus of minimizing potential problems and incidents, preventing issues from escalating and recurring and driving incidents counts. Compliance to IS and SBP controls.
 </li>
 <li>
 Monitoring Easy paisa Branchless Banking Transactions, third Party servers like OPS, BVMT, AKSA etc. and perform
 </li>
 <li>
 Operational and maintenance activities.
 </li>
 <li>
 Mange third party Application Server, Patch deployment, Creating/operating test instance/environment setup.
 </li>
 <li>
 Investigation of different transactions of Easy paisa, BVMT and OPS in case of any malfunctioned occur.
 </li>
 <li>
 New queries creation and modification of made queries related To third party systems.
 </li>
 <li>
 Technical support and facilitation for audits.
 </li>
 <li>
 Patch promotion and post activity testing.
 </li>
 <li>
 Coordinate with vendors to resolve issues &amp; for the other on-going projects.
 </li>
 <li>
 Activities to implement SBP and IS controls and policies.
 </li>
 <li>
 Management and readiness of DR activity and environment.
 </li>
 <li>
 LD calculation and discussion with vendors.
 </li>
 <li>
 PO &amp; PRs for operations system and services.
 </li>
 <li>
 Proactive efforts for keeping Production systems uptime as per decided KPI.
 </li>
 <li>
 1st &amp; 2nd level investigation.
 </li>
 <li>
 Issue resolution on minimum TAT.
 </li>
 <li>
 Coordination with Vendor and internal stakeholders.
 </li>
 <li>
 To keep DR &amp; HA environments readiness.
 </li>
 <li>
 To actively involve for DR &amp; HR related activities.
 </li>
 <li>
 Project cut over assignment.
 </li>
 <li>
 Maintain operational efficiency.
 </li>
 <li>
 Incumbent shall be responsible to adhere by Telenor Microfinance Bank Behaviours (Be Respectful, Keep Promises, Always Explore and Create Together) in all aspects of his/her work conduct.
 </li>
 <li>
 The incumbent shall be responsible to adhere by easypaisa bank limited Behaviours (Be Respectful, Keep Promises, Always Explore and Create Together) in all aspects of his/her work conduct.
 </li>
 <li>
 Responsible for managing compliance risk &lsquo;inherent&rsquo; in their day-to-day activities, processes, and systems for which you are accountable. This includes the responsibility of business lines to own, develop, and update systems, policies, processes, and procedures to manage compliance risks inherent in their day-to-day activities.
 </li>
 </ul>
 
 
 
 
 
 Knowledge and Experience
 
 
 
 
 Education:
 
 Bachelor&rsquo;s Degree in Telecom/ IT.
 
 
 
 Experience:
 
 At least 3 years of experience.
 
 
 
 Behavioral Skills &amp; Competencies:
 
 
 <ul>
 <li>
 The candidate will be responsible for all aspects related to establishing best practices for monitoring.
 </li>
 <li>
 Candidate will be responsible for managing complete IT portfolio.
 </li>
 <li>
 The candidate will ensure that all activities within the team are managed as per the defined frameworks and best practices.
 </li>
 </ul>
 
 
</div>

Manager Real Estate and Facility Management

Join easypaisa digital bank and explore 4   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

easypaisa digital bank

ABOUT_COMPANY

Manager, Merchant Strategy & Ecosystem Enablement

Assistant Director Product Experience

AM Site Reliability Engineering

Manager Real Estate and Facility Management