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Eathos

The Supervisor is responsible for overseeing the daily operations and ensuring exceptional customer service. This role involves managing the front-of-house and back-of-house teams, maintaining high operational standards, and delivering a memorable dining experience for guests.Responsibilities:<ul><li>Supervise and coordinate the activities of front-of-house and back-of-house staff to ensure smooth operations and excellent customer service.</li><li>Train and mentor staff on restaurant policies, procedures, and customer service standards, ensuring consistent adherence.</li><li>Monitoring and evaluating customer ratings and feedback to gauge satisfaction levels and identify areas for improvement.</li><li>Encouraging and motivating the team to provide excellent customer service and exceed customer expectations.</li><li>Regularly inspecting and replenishing the food display area with fresh and visually appealing food items.</li><li>Collaborate with the kitchen team to ensure timely and accurate food preparation and presentation.</li><li>Assist in scheduling staff, ensuring appropriate coverage during peak hours and special events while optimizing labor costs.</li><li>Monitor inventory levels and assist in managing supply orders to maintain sufficient stock levels while minimizing waste.</li><li>Conduct regular meetings with staff to communicate updates, provide feedback, and foster a positive and motivated work environment.</li><li>Stay informed about industry trends, new menu items, promotional offers, and sales techniques to drive revenue growth.</li></ul>Requirements<ul><li>Proven experience as a Restaurant Supervisor or in a similar supervisory role in the restaurant industry.</li><li>Excellent leadership and organizational skills to manage a team and oversee restaurant operations.</li><li>Strong interpersonal and communication skills to interact with staff, guests, and vendors.</li><li>Exceptional customer service skills with a passion for creating a welcoming and memorable dining experience.</li><li>In-depth knowledge of restaurant operations, including front-of-house and back-of-house procedures.</li><li>Ability to remain calm under pressure and handle challenging situations with professionalism and diplomacy.</li><li>Knowledge of health, safety, and sanitation regulations in a restaurant environment.</li><li>Proficient computer skills for point-of-sale systems, inventory management, and scheduling software.</li><li>Flexibility to work evenings, weekends, and holidays as required.</li><li>Ability to lift and carry moderate weights and stand for extended periods.</li></ul>Job Type: Full-timePay: AED4,000.00 per monthApplication Question(s):<ul><li>Have you worked in a branded fast-food chain (e.g., burrito concepts, burger chains, quick-serve caf&eacute;s, etc.)?</li></ul>Experience:<ul><li>Restaurant Supervisor: 2 years (Preferred)</li></ul>

Supervisor

As the Restaurant Manager at Rosa's Thai Restaurant, you will be the key leader responsible for overseeing the overall operations, ensuring exceptional customer service, and driving business growth. Your leadership, strategic planning, and organizational skills will play a crucial role in maintaining the restaurant's reputation for authentic Thai cuisine and creating a positive dining experience for our valued customers.Responsibilities:<ul><li>Team Leadership: Provide guidance, training, and mentorship to the management team and staff, fostering a positive work culture and inspiring excellence in service.</li><li>Customer Service Excellence: Ensure that all guests receive outstanding service, addressing customer inquiries, concerns, and feedback promptly to exceed their expectations.</li><li>Daily Operations: Oversee the day-to-day restaurant operations, including managing reservations, coordinating seating, and ensuring smooth service flow.</li><li>Staff Management: Recruit, hire, and train new employees, conducting performance evaluations, and managing staff scheduling to ensure adequate coverage and optimal productivity.</li><li>Food Safety &amp; Ops Audit Score: Maintain the highest standards of food safety and operational excellence, conducting regular audits to ensure compliance and top-notch performance.</li><li>P&amp;L, Food Cost, and Wastage: Analyze financial reports, including Profit &amp; Loss statements, to track restaurant performance, manage food cost, and minimize wastage.</li><li>Speed of Service/Prep Time: Monitor and optimize the speed of service, ensuring efficient order processing and preparation to enhance customer satisfaction.</li><li>Employee Turnover Rate: Address employee turnover and retention challenges by implementing strategies to foster a positive work environment and enhance employee engagement.</li><li>Inventory Control: Monitor and manage inventory levels, including food, beverages, and supplies, to avoid stock shortages and minimize wastage.</li><li>Sales and Marketing: Develop and implement sales strategies, promotional activities, and marketing initiatives to drive customer traffic and increase revenue.</li><li>Menu Engineering/Upselling: Strategically engineer the menu to optimize profitability and customer appeal, encouraging upselling to increase the average order value.</li><li>Customer Satisfaction (Dine-in/Delivery): Measure and improve customer satisfaction levels for both dine-in and delivery experiences through proactive measures and service enhancements.</li><li>Vendor Relations: Establish and maintain positive relationships with vendors, negotiating favorable terms and ensuring timely deliveries.</li><li>Restaurant Maintenance: Oversee the maintenance and cleanliness of the restaurant, including furnishings, decor, and equipment, to create a pleasant ambiance for guests.</li><li>Adapting to Market Trends: Stay updated with market trends, customer preferences, and competitor activities, making data-driven decisions to enhance the restaurant's competitiveness.</li><li>Taking Correct Decisions &amp; Handling Daily Ops Problems: Demonstrate sound judgment and problem-solving skills in handling day-to-day operational challenges and making informed decisions for the restaurant.</li><li>Creating Ideas (Thinking Outside the Box): Encourage a culture of innovation and creativity among the team, exploring new ideas and unique approaches to elevate the restaurant's offerings and guest experience.</li><li>Taking Care of Company Assets: Ensure the proper maintenance and protection of all company assets, including equipment, facilities, and intellectual property.</li></ul>Qualifications:<ul><li>Previous Restaurant Management Experience: Proven experience as a Restaurant Manager or similar role, with a track record of success in managing restaurant operations.</li><li>Leadership Skills: Strong leadership qualities, with the ability to motivate and lead a diverse team towards achieving common goals.</li><li>Customer-Centric Approach: A passion for providing exceptional customer service and a commitment to ensuring customer satisfaction.</li><li>Financial Acumen: Proficient in financial management, budgeting, and cost control to achieve profitability and efficiency.</li><li>Communication Skills: Excellent communication and interpersonal skills to interact with staff, customers, and stakeholders effectively.</li><li>Culinary Knowledge: Familiarity with Thai cuisine and a passion for delivering authentic and flavorful dishes.</li><li>Time Management: Effective time management skills to prioritize tasks and handle multiple responsibilities.</li><li>Adaptability: Ability to work in a fast-paced environment, adapting to changing circumstances and customer needs.</li><li>Food Safety Knowledge: Thorough understanding of food safety and hygiene standards to ensure compliance and maintain a safe dining environment.</li><li>High School Diploma: A basic educational qualification is required, and relevant certifications or training in restaurant management are advantageous.</li></ul>Job Type: Full-timePay: From AED7,000.00 per month

Restaurant Manager (Thai Restaurant)

As the Head Waiter at Rosa's Thai Restaurant, you will play a pivotal role in delivering exceptional dining experiences to our guests. Your leadership skills, extensive hospitality expertise, and passion for customer service will contribute to the smooth operation of the front-of-house and ensure that our guests have a memorable visit. You will lead the wait staff, coordinate service, and uphold the restaurant's high service standards.Responsibilities:<ul><li>Lead, train, and inspire the wait staff, setting a positive example for professionalism and service excellence.</li><li>Conduct pre-shift meetings to communicate expectations and objectives for the shift.</li><li>Ensure that guests receive a warm welcome and attentive service, exceeding their expectations.</li><li>Address guest feedback and concerns promptly and professionally.</li><li>Monitor and ensure the accuracy of orders, verifying that all special requests and modifications are properly conveyed to the kitchen.</li><li>Train and encourage the wait staff in effective upselling techniques to enhance the restaurant's average order value.</li><li>Monitor sales data and strategize ways to increase guest spending.</li><li>Manage guest reservations, optimize table assignments and accommodating special requests.</li><li>Maintain an organized reservation system and communicate effectively with the hostess.</li><li>Conduct training sessions for new hires, focusing on service standards, menu knowledge, and hospitality etiquette.</li><li>Provide ongoing coaching to enhance the team's skills and knowledge.</li><li>Ensure that tables are set and presented according to the restaurant's standards for cleanliness and aesthetics.</li><li>Oversee table decorations and ambiance to create a welcoming atmosphere.</li><li>Supervise cash handling procedures, ensuring accuracy and security during transactions.</li><li>Assist in resolving billing discrepancies and handling guest payments as needed.</li><li>Implement the restaurant's sequence of service to maintain a consistent and exceptional guest experience.</li><li>Monitor service steps, timing, and overall guest satisfaction.</li><li>Ensure that the restaurant adheres to health and safety regulations, maintaining a safe and sanitary environment for guests and staff.</li><li>Generate and analyze daily sales reports, identifying trends and opportunities for improvement.</li><li>Collaborate with management to develop strategies for enhancing revenue and service quality.</li><li>Oversee the proper opening and closing procedures of the restaurant, ensuring compliance with operational protocols.</li><li>Conduct end-of-shift checks and ensure that all tasks are completed before closing.</li><li>Monitor online reviews and ratings on platforms such as review websites and social media.</li><li>Respond to reviews professionally and positively, aiming to enhance the restaurant's online reputation.</li></ul>Qualifications:<ul><li>Leadership Skills: Proven ability to lead and manage a wait staff team to achieve excellence.</li><li>Communication Skills: Strong verbal and written communication skills to interact with staff and customers effectively.</li><li>Customer-Centric Approach: Passion for providing outstanding customer service and ensuring guest satisfaction.</li><li>Organizational Skills: Ability to manage reservations, coordinate service, and prioritize tasks in a fast-paced environment.</li><li>Problem-Solving: Quick thinking and ability to address operational challenges with creativity and efficiency.</li><li>Flexibility: Willingness to work evenings, weekends, and holidays based on restaurant needs.</li><li>Previous Experience: Extensive experience as a waiter with demonstrated progression to a leadership role.</li><li>Food Safety Knowledge: Familiarity with food safety regulations and sanitation practices.</li><li>Knowledge of Thai Cuisine (preferred): Understanding of Thai culinary offerings is advantageous.</li></ul>Job Type: Full-timePay: From AED3,500.00 per month

Head Waiter

Join Eathos and explore 3   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Eathos

ABOUT_COMPANY

Supervisor

Restaurant Manager (Thai Restaurant)

Head Waiter