Urwah Admin

ECCO Gulf Majorel Qatar

<div>Job Description

ECCO Gulf Majorel Qatar is seeking a highly skilled Senior SAP HCM Expert to join our dynamic IT team in Qatar. As a Senior SAP HCM Expert, you will play a pivotal role in managing and optimizing our Human Capital Management systems, and support Human Resources planning and analysis by preparing Payroll, Training and capacity building for the HR team, and providing insights to drive strategic decision-making.&rdquo;<ul><li> Lead the implementation and maintenance of SAP HCM modules, ensuring alignment with business objectives.</li><li> Full execution of the monthly payroll process.</li><li> Updating the system in accordance with business requirements and regulations, while coordinating with the Civil Service Commission's support team to ensure updates meet our needs. In case of discrepancies, the expert maintains ongoing communication to revise updates until full alignment is achieved.</li><li> Managing organizational structures including units, job titles, and locations; making necessary changes such as reassigning employees to new departments or updating titles due to promotion or reassignment.</li><li> Configuring and customizing SAP HCM modules such as Personnel Administration (PA), Organizational Management (OM), Time Management, Payroll, and Talent Management.</li><li> Conduct system testing, troubleshooting, and performance tuning to ensure optimal system performance.</li><li> Supporting and executing recruitment processes, troubleshooting system errors or delays during hiring, and training both new and current recruitment staff on steps such as job creation, linking jobs to pay grades and family jobs.</li><li> Overseeing the full employee lifecycle -from hiring to separation- including end-of-service settlements, coordinating approvals, and ensuring timely payment of dues.</li><li> Managing performance evaluations, preparing related promotion documentation for senior management, calculating allowance entitlements, and obtaining necessary approvals.</li><li> Training and onboarding new HR employees on their functional responsibilities within SAP and ensuring smooth system adoption.</li><li> Enabling self-service HR certificate generation for employees through the system, complete with official signature and stamp, eliminating the need for manual HR intervention.</li><li> Configuring and executing payroll processes in compliance with national laws, including full input and processing of payroll data.</li><li> Resolving payroll processing errors and ensuring accuracy of all salary records and monthly allowances.</li><li> Sending bank transfer files separately to each bank, along with court-mandated deductions.</li><li> Preparing monthly and quarterly expenditure reports for the Budget and Treasury Departments at Finance.</li><li> Training the sole payroll officer at the entity to independently resolve issues that may arise during monthly payroll processing.</li><li> Communicating directly with courts to record legal deductions in the system -whether for government, individual, or customs-related claims- and ensuring monthly submission of supporting documents for each employee.</li><li> Managing financial entitlements such as bonuses and allowances (e.g., car or mobile usage allowances), ensuring they are correctly entered and reflected in the system, and following up with HR personnel to notify employees.</li><li> Running monthly periodic allowance adjustments that impact base salaries and job nature allowances, ensuring accurate individual calculations and payroll updates.</li><li> In cases of employee termination, monitoring outstanding dues, coordinating with the legal department to initiate lawsuits if necessary, and compiling relevant financial documentation for court submission.</li><li> Preparing monthly official letters detailing periodic rises or promotions, signed by the Head of HR and issued to each affected employee.</li><li> Coordinating with the IT team to integrate attendance and departure records with the Mawared system.</li><li> Managing leave and absence records, including retroactive adjustments for current or previous years.</li><li> Working with the IT team to ensure seamless integration between biometric or attendance systems and SAP.</li><li> Collaborating with the Civil Service Commission&rsquo;s support team to activate key HR reports within the system, allowing HR personnel to easily extract accurate data and minimizing manual report errors.</li><li> Resolving system issues and providing end-user support to both employees and managers.</li><li> Conducting system testing following updates or configuration changes and notifying technical support at the Commission.</li><li> Fixing daily operational errors caused by system updates.</li><li> Assisting new employees in obtaining system access and supporting them in navigating the SAP environment as needed.</li><li> Ensuring system compliance with HR-related legal and regulatory updates, such as labor laws and social security changes. Example: Requesting a change in the bank report module to adjust the retirement contribution rate from 5% to 7% and including housing in deduction calculations.</li><li> Training HR teams on SAP HCM functionality-both existing team members during system updates and newly onboarded staff.</li><li> Conducting workshops for staff in employee affairs, recruitment, and payroll, providing simplified guidance on using the system, and maintaining user manuals (e.g., recorded tutorial videos).</li></ul>
Required Profile

The ideal candidate for the Senior SAP HCM Expert position will possess a strong technical background and extensive experience in SAP HCM. We are looking for an individual who can demonstrate a proven track record of successful SAP HCM implementations and support.<ul><li> Bachelor's degree in Business Administrative, IT, Computer Science, or a related field.</li><li> 10-12 years of professional experience in SAP HCM.</li><li> Proficiency in SAP HCM modules such as Personnel Administration, Organizational Management, and Time Management.</li><li> Strong analytical and problem-solving skills.</li><li> Proficiency in Excel and financial modelling.</li><li> Excellent communication and interpersonal skills.</li><li> Ability to work independently and as part of a team.</li></ul>
Competencies
<ul><li>Data Analysis Tools: Advanced.</li><li>
SAP Systems: Advanced.</li><li>
Accounting Principles: Advanced.</li><li>
Financial Reporting Standards: Advanced.</li><li>
Statistical Analysis: Intermediate.</li></ul></div>

Senior SAP HCM Expert

<div>Scoop of Work
Overview Digital, social media &amp; Communication Management Professional Support Services will be responsible to enhance the organization's digital footprint, ensure consistent brand messaging, and strengthen engagement with key audiences across digital platforms. The professionals will support the planning, execution, monitoring, and optimization of digital and social media strategies. This includes managing content calendars, social media accounts, digital campaigns, analytics, and coordination with internal teams to align messaging with the overall communication strategy.
Key Responsibilities

Digital and Social Media Strategy Development &middot;
1.Design and implement digital and social media strategies aligned with the organization's communication objectives. &middot;
2.Conduct platform-specific planning (e.g., LinkedIn, Twitter/X, Facebook, Instagram, YouTube, etc.) based on audience insights and trends. &middot;
3.Define measurable goals (reach, engagement, click-through rates, conversions) and set KPIs accordingly.
Social Media Content Man &middot;
1.Create, schedule, and manage original content (text, graphics, video) across digital platforms. &middot;
2.Ensure consistent messaging, tone, and visual identity across all social channels. &middot;
3.Maintain and manage a content calendar to coordinate campaigns, events, and special initiatives.
4.Monitor and respond to messages, comments, and mentions across platforms.
Digital Campaign Execution
1.Plan and run digital campaigns including awareness, or event promotion.
2.Coordinate with designers and videographers to create engaging multimedia content.
3.Proactively engage with stakeholders, followers, and influencers to grow digital presence.
Monitoring, Reporting, and Optimization
1.Provide performance reports with insights and recommendations for optimization.
2.Conduct social listening and sentiment analysis to inform content strategy.
Website and Content Updates
1.Support basic website content management.
2.Upload posts, press releases, event information, and announcements.
3.Ensure digital content accessibility, accuracy, and alignment with current branding.
Required Skills and Qualifications

1. 15 years (senior level) of proven experience in digital communications, social media management, or a similar role, ideally in a regulated industry.
2.Proficiency in social media platforms, content management systems, and digital marketing tools.
3.Strong writing skills with attention to tone, clarity, and platform-specific character limits.
4.Strong attention to detail, creativity, and adaptability to digital trends.
5.Ability to meet tight deadlines and manage multiple digital initiatives simultaneously.</div>

Senior Digital, Social Media & Communication Management Support Services

<div>The International Relations Support Services Professional will play a key role in strengthening international cooperation, strategic partnerships, and diplomatic engagement efforts. The role involves supporting the planning, coordination, and execution of bilateral and multilateral relations, while providing high-level advisory support aligned with international policies, agreements, and organizational mandates.
The ideal candidate will bring strong expertise in international affairs, diplomacy, protocol, and stakeholder management within governmental, intergovernmental, or diplomatic environments. This position contributes directly to enhancing global positioning through effective foreign engagement strategies.<h3 class="jobSectionHeader">
Key Responsibilities</h3><h4 class="jobSectionHeader">
1. Strategic Engagement &amp; Partnership Development</h4><ul><li>
Support the development and positioning of international engagement strategies aligned with national and organizational objectives.</li><li>
Identify and pursue opportunities for bilateral and multilateral collaboration with international organizations and development partners.</li><li>
Build and maintain relationships with key international stakeholders to strengthen institutional partnerships.</li><li>
Lead and support international cooperation initiatives, including MoUs and bilateral/multilateral agreements.</li><li>
Coordinate joint projects with government entities, international institutions, and relevant stakeholders.</li></ul><h4 class="jobSectionHeader">
2. Policy &amp; Advisory Support</h4><ul><li>
Provide expert analysis and advisory support on international cooperation, global governance, regional integration, and relevant sector policies.</li><li>
Prepare high-level documentation including policy briefs, position papers, background notes, and recommendations.</li><li>
Ensure alignment between international engagements and national strategic priorities.</li></ul><h4 class="jobSectionHeader">
3. Protocol &amp; Diplomatic Liaison</h4><ul><li>
Advise on diplomatic protocol, international etiquette, and official procedures.</li><li>
Coordinate high-level visits, missions, meetings, and participation in international forums and summits.</li><li>
Serve as a liaison with embassies, consulates, diplomatic missions, and international organizations.</li></ul><h4 class="jobSectionHeader">
4. International Event Coordination</h4><ul><li>
Plan and manage participation in international conferences, negotiations, and exhibitions.</li><li>
Develop delegation materials including agendas, talking points, and briefing notes.</li><li>
Oversee logistics and protocol requirements for international engagements and hosted events.</li></ul><h4 class="jobSectionHeader">
5. Reporting &amp; Documentation</h4><ul><li>
Prepare analytical reports and recommendations based on international best practices.</li><li>
Maintain accurate records of international agreements, stakeholder engagements, and follow-up actions.</li></ul>
Required Skills &amp; Qualifications<ul><li>
7&ndash;10 years in international relations, diplomacy, or foreign affairs.</li><li>
Bachelor&rsquo;s degree in International Relations, Political Science, Public Policy, International Law, or a related field.</li><li>
Strong knowledge of international relations frameworks, diplomacy, and global governance.</li><li>
Proven experience in stakeholder engagement with governments, embassies, and international organizations.</li><li>
Expertise in preparing high-level briefings, policy documents, speeches, and official correspondence.</li><li>
Solid understanding of diplomatic protocol and official visit procedures.</li><li>
Ability to lead and manage international initiatives and cross-border collaborations.</li><li>
Excellent written and verbal communication skills.</li><li>
Strong organizational and coordination skills in complex, multicultural environments.</li></ul></div>

International Relations Support Services

<div>The Event Management &amp; Public Relations (PR) Campaigns Professional will provide specialized support in planning, executing, and evaluating high-profile events and strategic PR initiatives. This role is critical in enhancing public visibility, strengthening stakeholder engagement, and reinforcing the organization&rsquo;s brand image in alignment with its strategic communication objectives.
The ideal candidate is a results-driven professional with extensive experience in event management, PR campaign execution, and stakeholder coordination at local, regional, and international levels.<h3 class="jobSectionHeader">
Key Responsibilities</h3><h4 class="jobSectionHeader">
1. Event Management</h4><ul><li>
Develop comprehensive event plans, including concepts, timelines, and execution frameworks.</li><li>
Manage all event logistics such as venue booking, catering, accommodation, transportation, and protocol arrangements.</li><li>
Coordinate invitations, RSVP tracking, VIP arrangements, and registration processes.</li><li>
Oversee on-site event execution, ensuring smooth delivery of conferences, press events, exhibitions, and forums.</li><li>
Prepare event materials including agendas, signage, name badges, and branded items.</li><li>
Monitor vendor performance and ensure adherence to agreed service levels and timelines.</li><li>
Conduct post-event evaluations, including feedback collection, analysis, and reporting with recommendations for improvement.</li></ul><h4 class="jobSectionHeader">
2. PR Campaign Execution</h4><ul><li>
Support the planning and implementation of integrated PR campaigns.</li><li>
Ensure consistency of branding across all communication materials, event assets, and digital platforms.</li><li>
Assist in stakeholder engagement and relationship management efforts.</li><li>
Support the design and production of marketing and promotional materials (e.g., brochures, banners, roll-ups).</li><li>
Manage documentation and procurement processes, including contracts, service orders, and financial records.</li><li>
Prepare periodic progress and performance reports on PR and event activities.</li></ul><h3 class="jobSectionHeader">
Required Skills &amp; Qualifications</h3><ul><li>
15+ years (Senior Level) in PR, communications, and marketing.</li><li>
Bachelors degree in related field.</li><li>
Core Competencies:<ul><li>
Proven track record in managing high-profile events, conferences, and public engagements.</li><li>
Strong expertise in event logistics, venue coordination, and protocol management.</li><li>
Ability to manage multiple stakeholders, vendors, and tight deadlines effectively.</li><li>
Excellent interpersonal and communication skills, with strong active listening abilities.</li><li>
High level of organization, attention to detail, and problem-solving skills.</li><li>
Ability to work independently with minimal supervision, as well as collaboratively within teams.</li></ul></li></ul></div>

Event Management & PR Campaigns Support Services

<div>Job Description

1.Respond to end users service calls/requests in a timely manner
2. Install, configure, Diagnose and troubleshoot support issues related to end user hardware equipment (PCs, workstation, MAC, laptop, printers, scanners, photocopiers, IP Telephony, Mobile Devices: Blackberry, iPhone, iPad) and software
3. Setup, configure and maintain users&rsquo; and functional accounts, distribution groups and handling password issues.
4. Setup/troubleshoot/maintain end users&rsquo; profiles
5.Provide technical assistance and guidance for groups or individual users locally or remotely when needed
6. Maintain the hardware and software availability to ensure business continuity.
7. Participate in software and hardware inspections and provide technical evaluations and recommendations.
8. Proactively optimize IT devices with proper configuration items management
9. Writing manuals and documentation.
10.Communicate effectively throughout the lifecycle of incident/Request with proper handover and escalation procedure using the Service manager tool
11.Ensure that all attended calls are logged, updated and closed properly
12. Function as acting supervisor when required
13.Attend or assist technicians and engineers for complicated technical issues, calls from VIP and sensitive users
14.Participate in improving IT Service Policies, Processes and workflows as required. 
Other Responsibilities
1.Prepare reports about technical problems and general reports relevant to the job and submit it to superiors.
2. In depth experience using SCCM
3. Experience in Shavlik patching tool
4.Experience in VB-Scripting and PowerShell scripting
5. Research for new technology and solutions that can be applied in organization to improve our level of support and Research the marketplace for best IT equipment
6. Coach and train new employees within the section.
7. Manage/assist in projects related to IT Client services section
8. Perform other duties relevant to the job as requested by superiors
9. Provide technical support services to cover events inside and outside the country
10. Contact third party vendors for hardware/software maintenance and material requisition. 
Job Requirements and Qualifications
1. Minimum Bachelors in IT, Computer Science or related field
2. ITIL Foundation
3. MCSE / MCITP
4. Certification in Cisco is preferred
Minimum 3 years&rsquo; professional experience in IT domain, hardware, software and troubleshooting or related fields is preferred.</div>

Technical Support Specialist/Engineer

<div>Job Description

1. Log incoming faults on our system (SCSM ITSM Tool), carry out initial diagnostics and look to resolve 70+% of all faults and requests.
2. Work within strict SLAs to provide our customers with a timely resolution
3. Provide 1st &amp; 2nd line support and monitors day to day operations of Network Operation Center
4. Assist in coordinating and managing end users&rsquo; escalations and other internal departments of NOC Sev1 and Sev2 issues.
5. Monitors all outages/issues through the return to normal services.
6. Responds to ServiceDesk telephone calls emails and personnel requests for technical support in a timely and courteous manner.
7. Provide initial triage of problems impacting services to determine problem source and provides resolutions if possible.
8. Identifies and escalate issues requiring urgent attention by other IT resources or 3rd party vendors to the appropriate resource for expeditious troubleshooting and resolution.
9. CMDB update/tracking.
10. Ensure all support requests are up to date and in hand at the end of each shift, handing over any outstanding issues to shift staff.
11. Control and ownership of all 1st line NOC activities
12.Monitor and look after all servers and networks infrastructure.
13. Take appropriate corrective action or escalation in the event of service (Exchange, Server, Messaging, Application or network) related incident and outage.
14. Engineers are required to maintain incident details, contact with users and all work performed on said incidents in the firm&rsquo;s incident management system.
15. Experience in a system monitoring group performing server level monitoring and troubleshooting
16. Understanding of monitoring tools, including but not limited to Microsoft SCOM, LiveMaps and other NOC related tools.
17.Knowledge of Windows Active Directory, Microsoft Exchange Server, common applications, and operating environments in an enterprise setting.
18.Solid understanding of network principles as well as basic network troubleshooting skills.
Other Responsibilities
1.Working knowledge of a wide range of datacenter, technologies including Local (LAN) and wide-area networks (WAN): NAS and/or SAN storage technologies. Oracle Technologies, Linux, Microsoft servers, firewalls, and VPN network protocols such as TCP/IP, WINS, DNS, DHCP, SNMP, FTP, HTTP, SMTP, etc.
2. Background in network security, intrusion detection and server monitoring.
3. Minimum of 3 years of experience supporting a 24/7 mission critical IT Infrastructure.
4.Active Directory &amp; Messaging
5. Knowledge / experience with Windows Server, Active Directory, Exchange, and IIS in a large-scale distributed environment.
6. Knowledge of DFA and dual authentication
7. Active Directory operations.
8. Server &amp; Application Support
9. In-depth Knowledge of current and pending Microsoft Windows operating systems.
10. In-depth Knowledge of current and pending Microsoft Windows operating systems.
11. Understand Sharp hardware platforms and surrounding Peripherals.
12. Knowledge of VMware and Microsoft Hyper-V
13. Knowledge of enterprise backup facilities and how they function.
14. Knowledge of Microsoft SharePoint, Azure, and cloud technologies.
15. Infrastructure/Networking troubleshooting
16. Thorough understanding of name resolution methods like DNS and WINS in a globally diverse environment.
17. Experience and knowledge of wide area / local area networks and with the tools used to monitor / trouble shoot issues.
18. Strong experience with monitoring tools like SCOM and LiveMaps and demonstrated ability making use of these tools resolving these issues in complex and globally diverse environments.
19. Experience supporting SIP and/or VoIP
20. Understanding of Local Area Networks and Cisco switching devices.
21. Experience working in an ITIL environment and adhering to strict SLA's
Job Requirements and Qualifications
1. Minimum bachelor&rsquo;s degree in IT, Computer Science or related field
2. ITIL Foundation.
3. Certification in Microsoft (MCITP/MCSE/MCTS) and Cloud Computing Technologies is preferred
4. Citrix, AIX, Storage or Server management Certification is preferred
5. Minimum 3 years&rsquo; professional experience in IT domain, IT Support, Systems or Networking in mid-to-large enterprise preferred.</div>

IT NOC Specialist/Engineer

Join ECCO Gulf Majorel Qatar and explore 6   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.