Urwah Admin

ECCO Gulf Majorel Qatar

<div><p>To supervise and inspect plumbing and water installation activities, ensuring all work is completed in compliance with approved standards, safety regulations, and project requirements.</p><h2 class="jobSectionHeader"><b>
Key Responsibilities</b></h2><ul><li>
Supervise and guide plumbing installation teams on-site to ensure efficient execution of work</li><li>
Inspect water and plumbing installations to ensure compliance with quality standards and local regulations</li><li>
Monitor daily progress of installation activities and ensure timely completion of tasks</li><li>
Coordinate with contractors, technicians, and other stakeholders to resolve site-related issues</li><li>
Identify and troubleshoot technical problems related to plumbing systems and water connections</li><li>
Ensure adherence to safety procedures and regulatory requirements at all times</li><li>
Verify proper installation of water meters and connections in line with local standards</li><li>
Maintain accurate records of inspections, work progress, and site activities</li><li>
Prepare and submit daily/weekly reports and relevant documentation.</li></ul><h2 class="jobSectionHeader"><b>
Qualifications</b></h2><ul><li>
Bachelor&rsquo;s Degree or Diploma in Mechanical, Civil Engineering, or related field</li><li>
Minimum <b>5 years of relevant plumbing field experience</b></li><li>
At least <b>3 years in a supervisory or site inspection role</b></li></ul><h2 class="jobSectionHeader"><b>
Skills &amp; Competencies</b></h2><ul><li>
Strong knowledge of plumbing systems and water distribution networks</li><li>
Familiarity with local plumbing codes and water meter connection standards</li><li>
Ability to supervise teams and manage on-site operations</li><li>
Strong problem-solving and troubleshooting skills</li><li>
Good communication and coordination abilities</li><li>
Ability to prepare reports and maintain documentation</li><li>
Attention to detail with a focus on quality and safety compliance</li></ul><h2 class="jobSectionHeader"><b>
✅</b><b> Preferred</b></h2><ul><li>
Experience working on infrastructure or municipality projects</li><li>
Knowledge of safety standards and inspection procedures</li></ul></div><p></p>

Inspector (Water)

<div><b>Job Summary</b>
<p>
We are seeking a detail-oriented and analytical <b>Data Analyst</b> with experience in a <b>contact centre environment</b> and strong <b>Workforce Management (WFM)</b> capabilities. The ideal candidate will be responsible for analysing operational data, optimizing workforce planning, and delivering actionable insights to improve performance, efficiency, and customer experience.</p>
<b>Key Responsibilities</b>
<h3 class="jobSectionHeader"><b>Data Analysis &amp; Reporting</b></h3><ul><li>
Analyze large datasets to identify trends, patterns, and insights related to contact centre performance.</li><li>
Develop and maintain dashboards and reports using tools such as <b>Power BI</b> or <b>Tableau</b>.</li><li>
Provide daily, weekly, and monthly performance reports (KPIs, SLAs, service levels, etc.).</li><li>
Support data-driven decision-making through accurate and timely analysis.</li></ul><h3 class="jobSectionHeader"><b>
Workforce Management (WFM)</b></h3><ul><li>
Perform <b>forecasting</b> of call volumes, workload, and staffing requirements.</li><li>
Develop and manage <b>scheduling plans</b> to ensure optimal resource utilization.</li><li>
Conduct <b>real-time monitoring (RTA)</b> of contact center operations and recommend adjustments.</li><li>
Analyze shrinkage, occupancy, and adherence metrics to improve efficiency.</li></ul><h3 class="jobSectionHeader"><b>
Process Improvement</b></h3><ul><li>
Identify operational inefficiencies and recommend process improvements.</li><li>
Collaborate with operations and team leaders to enhance productivity and service delivery.</li><li>
Support continuous improvement initiatives through data insights.</li></ul><h3 class="jobSectionHeader"><b>
Data Management</b></h3><ul><li>
Extract, clean, and manipulate data using <b>SQL</b> and <b>Excel</b>.</li><li>
Ensure data accuracy, integrity, and consistency across reports.</li><li>
Automate reporting processes where possible.</li></ul>
<b>Required Skills &amp; Qualifications</b>
<ul><li>Bachelor&rsquo;s degree in Data Analytics, Statistics, Mathematics, Business, or related field.</li><li>
Minimum <b>2 years of experience</b> in data analysis within a <b>contact center environment</b>.</li><li>
Strong <b>Workforce Management (WFM)</b> experience (forecasting, scheduling, real-time monitoring).</li><li>
Advanced proficiency in <b>Microsoft Excel</b> (Pivot Tables, VLOOKUP, Macros preferred).</li><li>
Strong knowledge of <b>SQL</b> for data extraction and manipulation.</li><li>
Experience with reporting and visualization tools such as <b>Power BI</b> or <b>Tableau</b>.</li><li>
Solid understanding of contact center metrics (AHT, SLA, Service Level, Occupancy, etc.).</li><li>
Strong analytical, problem-solving, and communication skills.</li></ul>
<b>Preferred Qualifications</b>
<ul><li>Experience with WFM tools (e.g., NICE, Verint, Aspect, Genesys).</li><li>
Knowledge of automation tools or scripting (Python is a plus).</li><li>
Experience working in a high-volume customer service environment.</li></ul></div>

Data Analyst – Contact Center (WFM Specialist)

<div><b>Job Purpose</b>
<p>
The Technical Clerk (Installations) is responsible for supporting and supervising electrical installation activities, ensuring all work is executed in compliance with approved standards, safety regulations, and project requirements. The role involves coordinating with contractors, monitoring installation progress, and providing technical guidance to ensure timely and quality delivery.</p>
<b>Key Responsibilities</b>
<ul><li>Supervise electrical contractors and installation teams to ensure work is completed as per specifications and quality standards.</li><li>
Monitor and ensure compliance with all relevant safety regulations, policies, and procedures.</li><li>
Oversee the installation of electrical systems, equipment, and related infrastructure.</li><li>
Review installation drawings, plans, and technical documents to ensure accuracy and feasibility.</li><li>
Provide technical guidance and support to on-site teams and contractors.</li><li>
Conduct regular site inspections to ensure adherence to customer-side installation standards.</li><li>
Track project progress and prepare regular status reports for management.</li><li>
Identify installation issues, troubleshoot problems, and implement corrective actions.</li><li>
Coordinate with internal teams and stakeholders to ensure smooth project execution.</li><li>
Maintain proper documentation of installation activities, reports, and compliance records.</li></ul>
<b>Qualifications &amp; Experience</b>
<ul><li>Bachelor&rsquo;s Degree in Electrical Engineering or a related technical field (or equivalent practical experience).</li><li>
Minimum <b>3&ndash;5 years of experience</b> in electrical installation, preferably with supervisory responsibilities.</li><li>
Proven experience in managing contractors and site operations.</li><li>
Strong knowledge of customer-side installation standards and electrical systems.</li></ul>
<b>Skills &amp; Competencies</b>
<p><b>
Skills Required</b></p><ul><li>
Strong leadership and team management skills.</li><li>
Excellent communication and interpersonal abilities.</li><li>
Solid understanding of electrical installation practices and safety standards.</li><li>
Ability to read and interpret technical drawings and schematics.</li><li>
Problem-solving and decision-making skills.</li><li>
Good organizational and reporting skills.</li><li>
Attention to detail and commitment to quality.</li></ul><h3 class="jobSectionHeader"><b>
Working Conditions:</b></h3><ul><li>
Primarily site-based role with exposure to outdoor conditions.</li><li>
May require travel to different project locations within Qatar.</li><li>
Ability to work under pressure and meet deadlines.</li></ul></div>

Technical Clerk – Installations

<div><b>Job Summary</b>
<p>
The Technical Clerk (Bulk) is responsible for supporting installation operations through effective coordination, administrative assistance, and documentation management. The role ensures smooth execution of installation activities by tracking progress, organizing resources, and resolving basic technical and coordination issues in a timely manner.</p>
<b>Key Responsibilities</b>
<h3 class="jobSectionHeader"><b>1. Installation Coordination</b></h3><ul><li>
Coordinate daily installation activities with internal teams and field staff</li><li>
Assist in scheduling and tracking installation tasks to ensure timely completion</li><li>
Monitor resource allocation (manpower, materials, tools) for installation projects</li></ul><h3 class="jobSectionHeader"><b>
2. Administrative Support</b></h3><ul><li>
Provide administrative assistance to the Installation Section</li><li>
Prepare reports, logs, and status updates for ongoing installation work</li><li>
Maintain records of installation schedules, progress, and completion</li></ul><h3 class="jobSectionHeader"><b>
3. Task Follow-Up &amp; Monitoring</b></h3><ul><li>
Ensure timely follow-up of assigned tasks and escalate delays when necessary</li><li>
Track pending activities and provide regular updates to supervisors</li><li>
Support project coordination to meet deadlines and operational targets</li></ul><h3 class="jobSectionHeader"><b>
4. Documentation Management</b></h3><ul><li>
Maintain and organize technical documentation related to installation activities</li><li>
Ensure all records (drawings, reports, checklists) are updated and properly archived</li><li>
Assist in preparing technical documentation for audits or reviews</li></ul><h3 class="jobSectionHeader"><b>
5. Issue Resolution</b></h3><ul><li>
Address and resolve installation-related coordination issues</li><li>
Liaise with technical teams to troubleshoot and resolve minor operational challenges</li><li>
Escalate complex issues to relevant stakeholders when required</li></ul>
<b>Qualifications &amp; Requirements</b>
<h3 class="jobSectionHeader"><b>Education</b></h3><ul><li>
Bachelor&rsquo;s Degree in Engineering (preferably Electrical Engineering) or equivalent</li><li>
Diploma in a relevant technical field is also acceptable</li></ul><h3 class="jobSectionHeader"><b>
Experience</b></h3><ul><li>
Minimum 2&ndash;3 years of experience in installation support, technical coordination, or project support roles</li><li>
Hands-on experience in technical or field-related environments</li></ul><h3 class="jobSectionHeader"><b>
Technical Skills</b></h3><ul><li>
Proficiency in MS Office tools (Excel, Word, Outlook)</li><li>
Familiarity with coordination and reporting tools</li><li>
Basic understanding of installation processes and technical documentation</li></ul><h3 class="jobSectionHeader"><b>
Soft Skills</b></h3><ul><li>
Strong organizational and multitasking abilities</li><li>
Excellent communication and coordination skills</li><li>
Problem-solving mindset with attention to detail</li><li>
Ability to work under pressure and meet deadlines</li></ul><h3 class="jobSectionHeader"><b>
Language Requirements</b></h3><ul><li>
Good command of English and Arabic (written and spoken)</li></ul></div>

Technical Clerk (Bulk)

<div><p>We are seeking a highly experienced Supervisor &ndash; Water (Metering) to oversee water metering installation, maintenance, and field operations. The role requires strong supervisory experience, technical expertise in water metering systems, and knowledge of communication technologies and utility monitoring systems.</p><h3 class="jobSectionHeader"><b>
Key Responsibilities:</b></h3><ul><li>
Supervise water metering installation and maintenance activities.</li><li>
Ensure compliance with water metering standards and procedures.</li><li>
Troubleshoot and resolve technical issues related to water meters and systems.</li><li>
Coordinate with field teams to ensure smooth execution of daily operations.</li><li>
Monitor project progress and provide regular operational reports.</li><li>
Monitor meter communication systems and resolve communication issues.</li><li>
Support NRW (Non-Revenue Water) monitoring activities.</li><li>
Work with basic understanding of Meter Data Management (MDM) and Head-End Systems (HES).</li><li>
Ensure proper execution of field activities in coordination with stakeholders.</li></ul><h3 class="jobSectionHeader"><b>
Requirements:</b></h3><ul><li>
Bachelor&rsquo;s degree in Civil, Mechanical Engineering, or related field.</li><li>
Minimum 6&ndash;8 years of experience in water metering with supervisory experience.</li><li>
Strong experience in water metering installation and maintenance.</li><li>
Knowledge of NRW monitoring systems.</li><li>
Background in communication technologies such as Wired and Wireless M-Bus, Cellular, NB-IoT, etc.</li><li>
Basic knowledge of Meter Data Management (MDM) and Head-End Systems (HES).</li><li>
Strong leadership and technical problem-solving skills.</li><li>
Ability to manage field teams and ensure operational efficiency.</li></ul><h3 class="jobSectionHeader"><b>
Preferred Skills:</b></h3><ul><li>
Experience in utility water metering projects.</li><li>
Strong coordination and reporting skills.</li><li>
Ability to work in field-based operational environments.</li></ul></div>

Supervisor – Water (Metering)

<div><p>We are seeking an experienced Supervisor &ndash; Electricity (Metering) to manage and oversee smart metering operations, including installation, maintenance, configuration, and troubleshooting of advanced metering systems. The role requires strong technical expertise in AMI systems and communication technologies, along with proven supervisory and field coordination experience.</p><h3 class="jobSectionHeader"><b>
Key Responsibilities:</b></h3><ul><li>
Supervise installation, maintenance, configuration, and troubleshooting of smart meters and AMI systems.</li><li>
Support Meter Engineers in inspections, verification, testing, and documentation activities.</li><li>
Coordinate daily with contractors and field teams to ensure smooth execution of metering works.</li><li>
Manage work orders, meter systems, and overall field operations efficiently.</li><li>
Identify, analyze, and resolve metering and communication-related issues (RF Mesh, GSM/GPRS, NB-IoT, BPL, etc.).</li><li>
Ensure QA/QC compliance and adherence to technical standards and procedures.</li><li>
Prepare accurate reports, dashboards, and field activity documentation using MS Office tools.</li><li>
Ensure timely updates of meter data and system records.</li><li>
Lead and supervise field teams while ensuring safety standards and protocols are followed.</li><li>
Plan, schedule, and monitor daily field activities to meet operational targets.</li></ul><h3 class="jobSectionHeader"><b>
Requirements:</b></h3><ul><li>
Bachelor&rsquo;s degree in Electrical, Electronics, or Instrumentation Engineering.</li><li>
Minimum 6&ndash;8 years of experience in electrical metering with supervisory responsibilities.</li><li>
Strong experience in AMI systems, smart meters, and communication technologies (RF Mesh, GSM/GPRS, NB-IoT, BPL).</li><li>
Proven ability in field operations, troubleshooting, and meter system management.</li><li>
Strong leadership, coordination, and problem-solving skills.</li><li>
Proficiency in MS Office, reporting tools, and dashboard preparation.</li><li>
Strong understanding of QA/QC processes and safety compliance in field operations.</li></ul></div>

Supervisor – Electricity (Metering)

<div><p>We are seeking an experienced QA/QC Supervisor (Metering) to oversee and ensure the quality and compliance of metering systems and related operations. The ideal candidate will have a strong background in QA/QC practices within utility or metering environments, along with proven supervisory experience and a commitment to maintaining high-quality standards.</p><p><b>
Key Responsibilities:</b></p><ul><li>
Supervise and manage QA/QC activities related to metering systems and operations.</li><li>
Conduct inspections, testing, and quality checks to ensure compliance with project specifications and standards.</li><li>
Monitor and enforce adherence to quality assurance and quality control procedures.</li><li>
Prepare and maintain QA/QC reports, documentation, and records.</li><li>
Identify quality issues and coordinate with relevant teams to implement corrective actions.</li><li>
Provide training, guidance, and support to team members on quality standards and best practices.</li><li>
Ensure compliance with ISO standards and internal quality management systems.</li></ul><p><b>
Requirements:</b></p><ul><li>
Bachelor&rsquo;s degree in Electrical Engineering or a related field.</li><li>
Minimum 6&ndash;8 years of experience in QA/QC, with at least some supervisory experience.</li><li>
Proven experience in QA/QC for metering systems or utility-related projects.</li><li>
Certification in ISO 9001:2015 or equivalent QA/QC standards.</li><li>
Strong knowledge of quality control processes, inspections, and testing methods.</li><li>
Excellent analytical, problem-solving, and decision-making skills.</li><li>
Strong leadership and team coordination abilities.</li></ul><p><b>
Preferred Skills:</b></p><ul><li>
Experience in utility sectors (electricity, water, or gas).</li><li>
Familiarity with audit processes and compliance requirements.</li><li>
Strong documentation and reporting skills.</li><li>
Ability to work in a fast-paced, project-driven environment.</li></ul></div>

QA/QC Supervisor (Metering)

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