Qureos Mentor

Eco Plumbers, Electricians, and HVAC Technicians

<div><div>JOB SUMMARY: Manage staff that optimizes all jobs to provide the highest customer and technician satisfaction and ensure job auditing is performed while maximizing daily company revenue.</div>
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ACCOUNTABILITIES</div>
<ul><li>
<div>Maintain high knowledge and understanding of the Dispatch Six-Step process</div>
</li><li>
<div>Coach and train staff to accurately select jobs for our technicians based on their abilities, strengths, current location, and metrics</div>
</li><li>
<div>Ensure proper daily communication is being executed with our customers and technicians</div>
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<div>Send a daily morning report summarizing open calls, tech capacity, and key field metrics</div>
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<div>Run a daily dispatch huddle to align the team on goals, challenges, and technician readiness</div>
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<div>Strategize and prioritize with all adjacent departments to ensure efficient and thoughtful service is provided.</div>
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<div>Create plans of action, execute processes, and communicate minute by minute.</div>
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<div>Maximize revenue by ensuring the best technicians are selected for jobs.</div>
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<div>Communicate with customer service, logistics, and service managers to execute the goals.</div>
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<div>Produce results that hit sales, revenue, and sold hour goals</div>
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<div>Provide excellent customer service to our clients and exceptional support to our field staff</div>
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<div>Organize and forecast jobs to be able to plan for optimal outcomes</div>
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<div>Update and refine department SOPs and processes to maintain high efficiency and satisfaction</div>
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<div>Support Eco University&rsquo;s technicians' development post Success Day</div>
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<div>Maintain a job auditing process to remedy all jobs with errors with the Dispatch Lead</div>
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<div>Attends Columbus L10 meetings to progress company operations and improve scorecard issues</div>
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<div>Report recurring technician errors or potential roadblocks to the appropriate manager for resolution and follow-up</div>
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<div>Escalate capacity issues, scheduling gaps, or job conflicts to management with proposed solutions</div></li></ul><p></p><p><br>
REQUIRED SKILLS AND ABILITIES</p>
<ul><li>
<div>A strong ability to prioritize</div>
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<div>Adaptability, equanimity (pressure performer), and critical thinking skills</div>
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<div>Extreme attention to detail and accuracy</div>
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<div>Passion for growing and developing people</div>
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<div>Enjoys a busy environment</div>
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<div>Excellent communication skills</div>
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<div>Highly organized</div></li></ul></div>

Dispatch Manager

<div><p><b>WE INVEST IN YOU </b>&ndash; At Eco Plumbers, Electricians, and HVAC Technicians, we hire winning attitudes and train for success!</p>
<p>
Eco is a growing, full-service residential plumbing company located in Hilliard, Ohio. Locally owned and operated, and BBB accredited with an A+ rating since 2007, our team provides homeowners in central Ohio with 5-star residential plumbing services and eco-friendly products, all delivered through a proven, customer-focused service system. With thousands of positive online reviews, The Eco Plumbers has experienced double-digit growth for the past five years and continues to pursue exciting and aggressive growth plans. Our culture is built on teamwork and working hard, and when we achieve success, we take the time to celebrate and give back to the community.</p>
<p><b>
Join Our Team as a Dispatcher!</b></p>
<p><b>
Be the Heartbeat of Our Operations!</b></p>
<p>
Are you a master organizer with a passion for problem-solving? Do you thrive in a fast-paced environment where every second counts? Eco is seeking a dedicated Dispatcher to serve as the primary point of contact for our skilled trades team. In this vital role, you&rsquo;ll be the key to our success, empowering our technicians and ensuring our customers receive a seamless, 7-star service experience.</p>
<p><b>
Shift(s): This is a 4 Working-Day Position with FULLTIME Benefits!
</b><br>
<b>Fri: 7 AM-5 PM; Sat: 7 AM - 6 PM; Sun: 7 AM - 6 PM and Mon: 7 AM - 5 PM</b></p><br>
<p></p>
<p><b>
What You'll Do:</b></p>
<ul><li>
<p><b>Be a Communications Pro:</b> Serve as the crucial link between our technicians, customers, and internal teams, ensuring information flows quickly and accurately.</p>
</li><li>
<p><b>Master the Schedule:</b> Manage appointments, update customers on technician arrivals, and make critical adjustments to keep our operations on track.</p>
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<p><b>Champion Our Team:</b> Provide exceptional support to our field staff, setting them up for success on every job.</p>
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<p><b>Drive Quality:</b> Audit job details and help maintain the highest standards of customer service and follow-through.</p>
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<p><b>Grow with Us:</b> This role serves as your gateway to learning our entire operational process, providing a clear path for professional development and advancement into future positions.</p>
</li></ul><p><b>
Who We're Looking For:</b></p>
<ul><li>
<p>A self-motivated individual with a strong ability to prioritize and an analytical mindset.</p>
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<p>Someone who performs well under pressure and possesses exceptional attention to detail.</p>
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<p>A team player who thrives in a busy, goal-oriented environment.</p>
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<p>Excellent communication skills with a passion for providing incredible customer service.</p>
</li></ul>
<p>If you&rsquo;re ready for a challenging and rewarding role where your skills directly contribute to our success, Eco wants to hear from you!</p>
<p><b>
Apply Today!</b></p>
<p></p>
<p>#ECO3</p><p>
At Eco Plumbers, Electricians, and HVAC Technicians, you'll work with a great team that takes pride in &quot;Saving the day, protecting the future&quot; for its clients. We respect the talents each individual brings to the company, helping us reach our common goals, and we have fun getting there!</p><br>
<ul><li>
Paid Holidays with no on-call; Paid Vacation; Paid Birthday off</li><li>
Medical, Dental and Vision insurance offered</li><li>
Supplemental insurance offered</li><li>
401k with company match at 4% (eligible at 6 months)</li><li>
Paid training, on-going instruction and coaching</li><li>
Employee appreciation activities and events</li><li>
Hourly and extra incentive programs</li><li>
Fully stocked trucks and field support</li><li>
Uniforms and health shots</li><li>
Tool assistance program and opportunity for a boot allowance</li></ul>
<p>
Company Benefits: Effective on the first day of the month following 60 days of continuous employment.</p>
<div>
Paid Time Off (PTO): Begins after 90 days of employment.</div></div><p></p>

Dispatcher

Join Eco Plumbers, Electricians, and HVAC Technicians and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Eco Plumbers, Electricians, and HVAC Technicians

ABOUT_COMPANY

Dispatch Manager

Dispatcher