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ECPA - إيه سي بي إيه

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 Company Description
 
 Egyptian Certified Public Accountants is one of the leading firms providing auditing, accounting, and tax services, in addition to company establishment and activation of integrated accounting systems (ERP programs) for clients in Egypt, the UAE, and Saudi Arabia. Our team helps organizations implement and optimize ERP solutions to streamline operations and achieve business efficiency.
 
 Role Description
 
 We are seeking a&nbsp;Senior Data Analyst&nbsp;to join our&nbsp;Customer Support Team&nbsp;in Cairo, Egypt. This is a full-time, on-site role. The successful candidate will play a key role in supporting users of our Capital Solution ERP software.
 
 
 Main responsibilities include:
 
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 Troubleshooting and resolving technical issues reported by ERP users using SQL tools and data analysis techniques.
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 Collaborating with the implementation team during ERP rollouts, providing technical assistance, and ensuring smooth deployment.
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 Collecting, processing, and analyzing system data to identify issues, performance trends, and improvement opportunities.
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 Developing and optimizing SQL queries to support reporting needs and resolve system challenges.
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 Preparing clear documentation and providing user support to ensure a seamless ERP experience.
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 Working closely with customer support staff, technical consultants, and business users to deliver excellent service and practical solutions.
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 Qualifications
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 Strong technical and analytical skills with proven experience in troubleshooting ERP or financial systems.
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 Advanced proficiency in SQL and hands-on experience using it for debugging, issue resolution, and reporting.
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 Solid understanding of data structures, system workflows, and ERP software functionality.
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 Excellent problem-solving abilities and high attention to detail.
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 Strong communication skills with the ability to explain technical issues in simple terms to non-technical users.
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 8+ years of experience in data analysis, ERP support, or related technical roles is&nbsp;
 
 required
 
 .
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 Ability to work on-site in Cairo, collaborate with team members, and directly support end-users.
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 </ul>
 
 
 
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Data Analyst

Join ECPA - إيه سي بي إيه and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

ECPA - إيه سي بي إيه

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Data Analyst