Qureos Mentor

eduTinker

Remote-But base location should be ChandigarhRequirements and Skills :Strong working knowledge of the Microsoft Office Suite products(MS Word and Excel etc.)<ul><li>Experience as a Customer Support Specialist or similar CS role</li><li>Familiarity with school ERP domain</li><li>Experience in using help desk software and remote support tools</li><li>Excellent communication and problem-solving skills</li><li>Multi-tasking abilities</li><li>Patience while handling challenging situations</li><li>Comfortable to visit various schools</li></ul>Must have their Desktop or LaptopResponsibilities<ul><li>Responding to customer queries in a timely and accurate way,</li></ul>via phone, email, or chat<ul><li>Identify customer needs and help customers use specific features</li><li>Analyze and report product malfunctions</li></ul>(for example, by testing different scenarios or impersonating users)<ul><li>Monitor customer complaints and reach out to provide assistance</li><li>Share feature requests and effective workarounds with team members</li><li>Inform customers about new features and functionalities</li><li>Follow up with customers to ensure their technical issues are resolved.</li><li>Gather customer feedback and share it with our Product, Sales, and</li></ul>Marketing teams.<ul><li>Assist in training Junior Customer Support Representatives.</li></ul>Job Type: Full-timePay: &#8377;15,000.00 - &#8377;25,000.00 per monthApplication Question(s):<ul><li>Do You have Laptop and Internet Connection</li><li>Current Location?</li><li>Current/Last CTC?</li><li>Are you good in english communication?</li></ul>Experience:<ul><li>Customer Support: 1 year (Required)</li></ul>Willingness to travel:<ul><li>50% (Required)</li></ul>Work Location: Remote

customer support executive

Join eduTinker and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

eduTinker

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customer support executive