Qureos Mentor

Educational Employees Credit Union

<div>Description:

PAY GRADE: 19N, 20N
PAY RANGE: $19.07 - $31.88/hour
DEPARTMENT: Branch Operations
Experience the difference with Educational Employees Credit Union, the largest credit union in the Central Valley. Known for its outstanding member service, EECU promotes a positive work environment and supports employee well-being with a competitive benefits package, including a 6% employer contribution to 401k. In 2025, EECU received the Gold Award for Best Credit Union and the Silver Award for Best Place to Work in The Fresno Bee's 2025 Best of Central California People&rsquo;s Choice Awards.
No evenings or weekends!
The ideal candidate for this position will have a positive attitude, great member service/sales skills and previous experience in the financial industry.
Responsibilities of the position include:<ul><li>
Accurately process teller transactions (loan payments, transfer of funds, etc.)</li><li>
Thorough knowledge of negotiable instruments such as cash and checks</li><li>
Efficiently and accurately record information</li><li>
Research and resolve members&rsquo; concerns</li><li>
Cross-sell credit union products and services</li><li>
Efficiently utilize the software systems provided to perform member transactions</li></ul>
Requirements:

Requirements of the position include:<ul><li>
Previous cash handling and/or customer service experience</li><li>
Desire to provide outstanding member service</li><li>
Ability to cross-sell</li><li>
Self-motivated</li><li>
Good communication skills</li><li>
Dependable (arrive to work on time as scheduled)</li></ul></div>

Financial Services Rep I or II (full-time)

<div>Description:

PAY GRADE: 23N
PAY RANGE: $21.97 - $39.27/hour
DEPARTMENT: ATM/Card Services
Experience the difference with Educational Employees Credit Union, the largest credit union in the Central Valley. Known for its outstanding member service, EECU promotes a positive work environment and supports employee well-being with a competitive benefits package, including a 6% employer contribution to 401k. In 2025, EECU received the Gold Award for Best Credit Union and the Silver Award for Best Place to Work in The Fresno Bee's 2025 Best of Central California People&rsquo;s Choice Awards.
SUMMARY
The ATM Project Specialist I supports the operation, improvement, and maintenance of EECU's ATM and Card Services infrastructure. This role plays a key part in ensuring system reliability, supporting technical projects, and ensuring a seamless experience for members. This position works closely with internal teams and external vendors to maintain high system performance, security, and compliance. 
ESSENTIAL DUTIES AND RESPONSIBLITIES<ul><li>
Support daily operations of ATM and card services , including software servers, and network infrastructure.</li><li>
Troubleshoot and resolve system, network, and transaction processing issues (e.g.., STAR, CO-OP).</li><li>
Assists with ATM installations, upgrades, and system conversions.</li><li>
Participate in technical projects and processes improvement initiatives.</li><li>
Conduct testing and quality assurance for system upgrades and changes.</li><li>
Maintain knowledge of industry standards and changes with ADA and ATM compliance.</li><li>
Supports overall strategy for design, installation and operations of all ATM/Card related technology.</li><li>
Availability to be on call monthly to ensure assigned delivery systems are available 24 hours a day, 7 days a week, with minimal down time.</li><li>
Maintain and test Disaster Recovery Plans.</li><li>
Travel to ATM sites as needed.</li><li>
Support and maintain business relationships with vendors including: Network Vendors, Hardware Vendors, Software Application Vendors, FirstLine, SecondLine Vendors, etc. as necessary.</li><li>
Support education of staff and management regarding ATM related technology, products, and services.</li><li>
Ensure maintenance, development, and implementation of new delivery systems meet management&rsquo;s needs and support Credit Union growth.</li><li>
Demonstrates strong ethical standards and models EECU's values by fostering a positive working environment and individual professionalism.</li><li>
Delivers reliable, high quality service to internal users and members by proactively identifying issues, minimizing downtime, and providing effective resolutions that enhance the overall member experience.</li></ul>
Requirements:

Job Requirements:<ul><li>
Bachelor&rsquo;s Degree in Business Technology, or four to five years experience in a similar capacity in ATM operations or network operations function of a bank, Credit Union, or savings and loan; or equivalent combination of education and experience.</li></ul></div>

ATM Project Specialist I (full-time)

Join Educational Employees Credit Union and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Educational Employees Credit Union

About Company

Financial Services Rep I or II (full-time)

ATM Project Specialist I (full-time)