Abrar Admin

EF EXPORT

Chief Information Officer (CIO) &mdash; Job DescriptionSummary<ul><li>The Chief Information Officer (CIO) leads the organization&rsquo;s information technology strategy, governance, and operations to enable business objectives, ensure secure and reliable IT services, and drive digital transformation.</li></ul>Key responsibilities<ul><li>IT strategy &amp; governance: Develop and execute a multi-year IT strategy aligned with business goals; establish IT governance, policies, standards, and roadmaps.</li><li>Service delivery &amp; operations: Oversee IT operations (infrastructure, networking, workplace tech, helpdesk) to ensure high availability, performance, and user satisfaction.</li><li>Security &amp; risk management: Partner with security teams to implement cybersecurity, identity/access management, incident response, and compliance programs (e.g., SOC2, ISO, HIPAA, PCI).</li><li>Digital transformation: Lead modernization efforts (cloud migration, SaaS adoption, process automation, low-code/no-code, ERP/CRM implementations) to improve efficiency and enable new business models.</li><li>Data governance &amp; analytics enablement: Establish data governance, data quality, and master data management; enable business analytics and self-service BI in partnership with data teams.</li><li>Vendor &amp; contract management: Manage relationships with major vendors, MSPs, CSPs, and system integrators; negotiate contracts and ensure SLA compliance.</li><li>IT financial management: Own IT budgeting, cost optimization, capital planning, and cost allocation models; demonstrate ROI for technology investments.</li><li>Business continuity &amp; disaster recovery: Maintain and test DR/BCP plans, ensure redundancy and resilience for critical systems.</li><li>Project &amp; portfolio management: Prioritize and oversee major IT projects (ERP, CRM, migrations, integrations), ensuring on-time delivery and benefit realization.</li><li>Workplace technology &amp; employee experience: Define and deliver tools and services for hybrid/remote work, collaboration platforms, endpoint management, and onboarding/offboarding processes.</li><li>Compliance &amp; audit support: Ensure IT supports regulatory and audit requirements, provide evidence and remediation for audits.</li><li>Talent &amp; organization: Build and develop IT teams, define roles and career paths, and foster partnerships with business leaders.</li><li>Cross-functional collaboration: Work closely with CIO peers (CISO, CTO), finance, HR, legal, and business units to align IT capabilities with business needs.</li><li>Innovation &amp; emerging tech: Evaluate new technologies (AI, automation, edge, IoT) and run pilots to assess business applicability.</li></ul>Qualifications<ul><li>Experience: 10+ years in IT leadership; 5+ years in senior IT executive roles preferred.</li><li>Industry: Domain experience helpful depending on regulated industries (finance, healthcare, gov, retail).</li><li>Education: Bachelor&rsquo;s in IT, Computer Science, Information Systems, or related; advanced degree or relevant certifications (CISSP, ITIL, PMP) preferred.</li><li>Skills:</li><li>IT strategy, governance, and architecture</li><li>Infrastructure, cloud, and enterprise systems experience (ERP/CRM)</li><li>Cybersecurity and risk management knowledge</li><li>Data governance and analytics enablement</li><li>Vendor management and contracting</li><li>IT financial planning and cost control</li><li>Strong stakeholder management and communication</li><li>Personal attributes: Strategic, trustworthy, collaborative, change-agent, and service-oriented.</li></ul>Success metrics (examples)<ul><li>IT service availability and mean time to resolution (MTTR)</li><li>Project delivery on time/budget and benefit realization</li><li>Cost per user or cost per application; IT spend as % of revenue</li><li>User satisfaction (employee NPS) and adoption rates for key tools</li><li>Time to provision services (onboarding/offboarding)</li><li>Security posture indicators (patch compliance, incident count/MTTR)</li><li>Compliance/audit findings and remediation velocity</li></ul>Reporting &amp; structure<ul><li>Reports to: CEO, CFO, or COO (varies by organization)</li><li>Direct reports: Head of Infrastructure, Head of Applications/ERP, Head of IT Operations/Service Desk, Head of Vendor Management, IT Program/PMO Lead</li><li>Works closely with: CISO, CTO, Head of Data, HR, Finance, Legal, and business unit leaders</li></ul>Compensation &amp; perks (sample)<ul><li>Competitive base salary + performance bonus; equity for senior roles</li><li>Benefits: health, retirement, flexible PTO, professional development, vendor/conference allowances</li></ul>Sample job-level variations<ul><li>Enterprise CIO: Strong governance, compliance, and vendor/ERP focus; manages large teams and budgets.</li><li>Mid-market CIO: Hands-on delivery, project oversight, vendor management, and alignment with business functions.</li><li>Small-company IT Lead (CIO-equivalent): Broad hands-on responsibility across infrastructure, apps, security, and vendor selection.</li></ul>Onboarding priorities (first 90 days)<ul><li>Audit IT landscape: inventory systems, contracts, risks, major incidents, and outstanding projects.</li><li>Stabilize critical services and remediate urgent security or availability gaps.</li><li>Deliver a 6&ndash;12 month IT roadmap tied to business priorities with clear deliverables, owners, and ROI.</li></ul>Job Types: Full-time, PermanentPay: AED436.55 - AED1,221.54 per hourWork Location: In person

Chief Information Officer (CIO)

Chief Operating Officer (COO) &mdash; Job DescriptionSummary The Chief Operating Officer (COO) directs day‑to‑day operations, drives operational excellence, and scales organizational processes to deliver strategic objectives across functions (product, engineering, sales, customer success, finance, HR, and operations).Key responsibilities<ul><li>Operational strategy: Translate CEO and board strategy into executable operating plans, KPIs, and measurable initiatives.</li><li>Process design &amp; optimization: Design, standardize, and continuously improve core business processes (product delivery, sales operations, customer onboarding, finance close, procurement, etc.).</li><li>Cross‑functional execution: Coordinate across product, engineering, sales, marketing, customer success, finance, and HR to ensure aligned execution and timely delivery.</li><li>Performance management: Define and track operational KPIs, OKRs, SLAs; implement performance dashboards and regular reviews to drive accountability.</li><li>Scalability &amp; capacity planning: Build scalable operating models, forecast resource needs, and plan organizational capacity for growth and seasonality.</li><li>Talent &amp; organization design: Partner with HR to structure teams, set operating cadences, recruit senior talent, and develop leaders; oversee succession planning.</li><li>Budgeting &amp; cost control: Own operational budget planning and execution, identify cost efficiencies, and manage vendor/partner relationships and contracts.</li><li>Customer operations &amp; experience: Ensure excellent customer experience via streamlined onboarding, support operations, retention programs, and escalation handling.</li><li>Technology &amp; automation: Drive adoption of operational systems (ERP/CRM/BI/Workflow) and automation to reduce manual work and improve data quality.</li><li>Risk &amp; compliance operations: Ensure operational controls, business continuity, incident management, and regulatory/compliance requirements are embedded in operations.</li><li>Program management &amp; transformation: Lead major transformation programs (M&amp;A integration, major product launches, global expansion) with clear milestones and change management.</li><li>Metrics-driven culture: Promote data-driven decision-making, continuous improvement, and operational rigor across the company.</li><li>Stakeholder communication: Report operational performance and risks to CEO and board; present plans, trade-offs, and resource requests.</li><li>Vendor &amp; partner management: Oversee strategic vendor relationships, SLAs, and outsourcing decisions for cost, quality, and risk.</li><li>Day-to-day leadership: Act as second-in-command to CEO, stepping in to resolve cross-functional blockers and critical incidents.</li></ul>Qualifications<ul><li>Education: Bachelor&rsquo;s degree in business, engineering, operations, or related field; MBA or advanced degree preferred.</li><li>Experience: 10+ years in operations, general management, or functional leadership with progressive responsibility; prior COO, head of operations, or GM experience preferred, especially at similar company stage (startup, scaleup, enterprise).</li><li>Functional breadth: Demonstrated success across multiple functions (product delivery, sales ops, customer success, finance/FP&amp;A, HR).</li><li>Operational excellence: Experience implementing process frameworks, Lean/Six Sigma, OKRs, and scalable operating models.</li><li>Technology fluency: Familiarity with ERP/CRM/BI/automation tools and ability to manage technical teams and vendors.</li><li>Analytical &amp; financial acumen: Strong data-driven mindset, financial modeling, cost management, and KPI design skills.</li><li>Leadership &amp; communication: Proven ability to lead large teams, influence executives, communicate clearly with board/CEO, and manage change.</li><li>Problem-solving &amp; decisiveness: Comfortable with ambiguity, rapid decision-making, and prioritizing trade-offs under pressure.</li><li>Integrity &amp; resilience: High ethical standards and ability to lead through operational crises.</li></ul>Performance metrics / KPIs (examples)<ul><li>On-time delivery rates for major projects and product releases.</li><li>Operational cost as a percentage of revenue and cost-per-customer metrics.</li><li>Customer satisfaction (NPS/CSAT), churn/retention rates, and time-to-resolution for escalations.</li><li>Cycle times (order-to-cash, onboarding completion), process error rates, and automation gains.</li><li>Employee engagement and leadership bench strength.</li><li>Forecast accuracy and variance to budget.</li></ul>Working conditions &amp; travel<ul><li>Office-based leadership role with frequent cross-functional interaction and moderate travel for key customers, partners, and regional teams.</li></ul>Equal opportunity statement (brief)<ul><li>Employer is an equal opportunity employer committed to diversity, equity, and inclusion.</li></ul>Tailoring tips<ul><li>For early-stage startups: emphasize hands-on execution, building processes from scratch, hiring first managers, and high tolerance for ambiguity.</li><li>For scaleups: emphasize establishing repeatable operating cadences, automation, and scaling customer operations.</li><li>For large enterprises: emphasize program management, global process harmonization, and operational governance.</li></ul>Job Types: Full-time, PermanentPay: QAR220.56 - QAR330.95 per hourWork Location: In person

Chief Operating Officer (COO)

Join EF EXPORT and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

EF EXPORT

About Company

Chief Information Officer (CIO)

Chief Operating Officer (COO)