Qureos Mentor

Effingham Health System

<div>Description:

JOB SUMMARY
 Under the guidance of the Clinical Informatics Manager, the Clinical Informatics Specialist plays a pivotal role in enhancing the efficiency and effectiveness of clinical documentation processes. This position involves collaborating closely with clinical staff to thoroughly understand their needs for Electronic Health Records (EHR) and various clinical IT applications, ensuring that these systems are tailored to meet the diverse requirements across acute care settings, outpatient clinics, and long-term care facilities. Key responsibilities include vigilant monitoring of existing health information systems and patient care programs to ensure seamless operation and optimal functionality. The Informatics Nurse systematically analyzes data to assess operational efficiency, identify trends, and pinpoint areas that require improvement, thereby facilitating high-quality patient care. This role also encompasses the training and support of nursing staff in utilizing EHR and clinical applications effectively, fostering a culture of continuous learning and adaptation within the team in accordance with The Joint Commission, federal, state, and local guidelines, as well as organizational and departmental policies and procedures. The position requires self-motivation, creativity, and the ability to function in a semi-autonomous role within a fast-paced and dynamic environment.
STANDARDS OF PERFORMANCE 
Overview
The following standards outline the key expectations and responsibilities for personnel involved in the management and utilization of Electronic Health Record (EHR) systems and clinical information technology. These standards serve as a framework to ensure effective use, compliance, and continuous improvement in the delivery of healthcare services.
1. Demonstrates thorough understanding and active promotion of current and upcoming Electronic Health Record (EHR) and clinical IT system functionalities among physicians, nurses, care providers, and support staff, fostering effective adoption and utilization.
2. Identifies issues and concerns within clinical practice workflows and provides leadership and guidance to define system and process requirements, aiming to optimize both system performance and technology use by clinical staff.
3. Provides assistance in troubleshooting EHR and clinical IT system issues and addresses user questions as they arise.
4. Develops and delivers training on EHR and clinical IT systems to various staff members, ensuring effective system use across hospital settings, ambulatory sites, and long-term care facilities.
5. Collaborates in the design, development, and maintenance of approved electronic forms, templates, flow sheets, graphic charts, and summary reports, ensuring compliance with regulatory and organizational standards. Works closely with the Health Information Management (HIM) department to facilitate correct implementation of new and updated forms.
6. Ensures that departments maintain backup manual processes to continue daily operations during planned or unplanned IT system downtime.
7. Assists practicing physicians in understanding Oracle Health-generated nursing forms and summaries, with prior approval from the Chief Executive Officer, Chief Operating Officer, and/or Chief Technology Innovation Officer.
8. Reviews EHR policies and procedures and recommends changes, subject to approval by the Clinical Informatics Manager, Chief Technology Innovation Officer, Chief Executive Officer, Chief Operating and Financial Officer, or Chief Nursing Officer.
9. Ensures strict adherence to infection control, OSHA, and safety standards in all related activities.
10. Coordinates and actively participates in continuing education opportunities to maintain and enhance professional competency.
11. Leads and coordinates projects, manages resources effectively, and ensures projects are completed successfully and on schedule.
12. Identifies, evaluates, and develops plans for introducing technology-based innovations that increase efficiency, reduce waste, or solve organizational problems, while gaining technical expertise relevant to nursing care.
13. Provides nursing clinical expertise to assess and recommend ways technology could enhance workflows and improve access to patient-related information.
14. Maintains up-to-date knowledge of licensing, regulatory, and compliance factors related to clinical information system usage. Assists in the development and ongoing review of system-related policies, procedures, and competencies, ensuring alignment of technologies and workflows where appropriate.
15. Conducts research and analysis pertaining to informatics and clinical care, contributing to organizational and industry knowledge. Serves as a resource to end users for information systems and technology and effectively communicates and educates clinical teams about system changes, workflow process changes, downtime procedures, and other relevant information.
16. Collaborates and consults with internal and external clinicians, vendors, academic programs, and healthcare organizations to share knowledge and experiences, aiming to determine the most suitable technologies and solutions for the organization and to enhance patient care.
17. Incorporates informatics theories, principles, and concepts to evaluate the impact of technology on clinical practice and patient outcomes and identifies opportunities for optimization and improvement. Assesses and maintains relevant performance improvement programs.
18. Serves as a change agent, driving organizational change management to ensure successful adoption of new technologies and maximize value for the healthcare team and patient care.
19. Advances the nursing profession by developing expertise, participating in research, and disseminating knowledge and information.
20. Other duties as assigned
Requirements:

 Minimum Level of Education: Bachelor of Science in Nursing preferred. Licensed clinical professional required.
Formal Training: Management skills with experience in critical thinking, clinical workflow expertise, analytics, change management strategies, planning, organizing, implementing, facilitating, interviewing, counseling, and verbal and written communications.
Licensure, Certification, Registration: The position requires the candidate to be a licensed clinical professional, such as a Licensed Practical Nurse (LPN), Registered Nurse (RN), or hold an equivalent clinical license. Possession of appropriate and current licensure is mandatory for fulfilling the responsibilities of this role.
Work Experience: Minimum of two years&rsquo; experience implementing or supporting state-of-the-market EHR and/or clinical IT systems or an equivalent combination of education and related experience. Oracle Health experience preferred.
Computer Skills: Advanced computer literacy with the capability to effectively use Microsoft computer software, including Outlook, Word, Excel, and PowerPoint, as well as EHR database systems.</div>

Clinical Informatics Specialist (On Site) (RN/LPN)

<div>Description:

JOB SUMMARY
Under the general direction of the Practice Manager and the Executive Director of Physician Practice, the Patient Access Representative will provide assistance to non-emergent patients as well as perform the registration for patients presenting for services, maintain documentation, verify insurance, accept payments, in accordance with The Joint Commission, federal, state, and local guidelines, organizational and departmental policies and procedures. Communication with medical staff, other departments, and outside agencies while maintaining confidentiality is required. Position requires self-motivation, creativity, and capabilities to function in a semi-autonomous role within a fast-paced and dynamic environment.
STANDARDS OF PERFORMANCE<ul><li>
Performs registration for all patients presenting for service.</li><li>
Obtains, inputs, and transcribes accurate patient data.</li><li>
Completes necessary forms including proper documentation/signatures, insurance information, either on paper or on scanner.</li><li>
Enters data into the computer with minimal errors.</li><li>
Performs as a cashier for payments and maintains cash receipts with accuracy.</li><li>
Meets non-emergent patients to discuss treatment options and financial options.</li><li>
Assesses insurance status. Verifies insurance benefits. Calculates and collects appropriate deductibles and/or co-insurance from patients on services rendered or to be rendered.</li><li>
Obtain payment of applicable co-payments and/or deductibles according to health plans.</li><li>
Discusses with uninsured patients their financial obligations and referral options as per policy.</li><li>
Will navigate through the Availity or Ability software systems to obtain patient&rsquo;s financial responsibility.</li><li>
Sets up financial agreement according to hospital guidelines for any balance due.</li><li>
Explains Helping Hands program option, if applicable.</li><li>
Scan of all records into electronic medical records.</li><li>
Provides Advance Directives information to all patients as per hospital policy/procedure.</li><li>
Act as an ambassador for the facility by interacting with clients, family members, and staff in a friendly caring manner.</li><li>
Requires completion of Insurance Billing Specialist and Insurance Billing Certification course with Hometown Health.</li><li>
Ensures adherence to proper infection control, OSHA and safety standards.</li><li>
Performs other duties as assigned/needed/required.</li><li>
Provides support for other team members when needed.</li></ul>
Requirements:

Minimum Level of Education: Education level equivalent to completion of High School is required. Completion of a Patient Access or Financial Services-specific to Healthcare curriculum or equivalent is highly preferred.
Formal Training: None Required.
Licensure, Certification, Registration: None Required. Will be required to attain Hometown Health Certification in Financial Counseling by the 90-day review.
Work Experience: Working knowledge of health insurance, deductibles, co-pays, and co-insurance required. Minimum of twenty-four months (2 years) experience in customer service, patient registration, and collections preferred. The job requires a comfort level without of pocket collections activities, as well as a thorough understanding of the accuracy needed for the capture of demographic and third-party payer information.</div>

Patient Access Representative (Medical Office Building)

<div>Description:

JOB SUMMARY
Under the general direction of the DON and Charge Nurse, the Patient Care Tech (PCT) will promote palliative care and comfort for hospital inpatients, swing-bed patients, and hospice care patients, in accordance with Joint Commission, federal, state, and local guidelines, organizational and departmental policies and procedures. PCT gives routine, non-licensed, technical bedside care as requested by licensed staff member as a member of the Nursing Team.
Shift: 7p - 7a
STANDARDS OF PERFORMANCE
1. Provides basic age-appropriate patient care under the supervision of an RN/LPN.
a) Basic hygiene is provided by offering complete or partial bath as needed (i.e. mouth care, hair care, shaving and catheter care) as assistant to the RN/LPN.
b) Vital signs are accurate and documented correctly according to unit specific policies and guidelines and gathered when requested by the RN/LPN.
c) Provides a secondary visualization of patients for pressure areas and promptly reports to RN/LPN.
d) I &amp; O&rsquo;s and weights are accurate and documented according to unit guidelines when requested by the RN.
e) Patient arm bands are checked upon admission, each shift and as needed.
f) Emptying and recording output from foley catheters and/or colostomies.
2. Laboratory policy/procedures are followed.
a) Two patient identifiers are verified prior to specimen collection.
b) Verify ID band with the specimen label.
c) Other specimens: sputum, stools, urine, etc. are promptly delivered or sent to the laboratory as appropriate.
d) Patient armbands are scanned for bedside glucose testing.
1. Collaborates with nursing and respiratory to provide appropriate respiratory care.
a) Encourages turning, coughing and deep breathing for appropriate patients.
b) Removes and reapplies oxygen when instructed by RN/LPN.
2. Demonstrates patient safety awareness.
a) Ensures identification band is on each patient at beginning of shift.
b) Communicates fall risk and activates exit alarm as indicated.
c) Uses proper body mechanics.
d) Turns and positions patients every 2 hours as assistant with RN/LPN.
e) Demonstrates patient safety awareness.
3. Performs tasks or clinical skills as delegated.
a) Maintains awareness of patient&rsquo;s nutritional status and assists with meals as needed.
b) Performs urinary catheter care every shift and as needed.
c) Maintains infection control measures per policy.
d) Assists patients with readiness for discharge ensuring that all patient belongings are gathered. Upon D/C, prepares room for environmental services.
e) Ensures patient rooms are kept tidy and organized.
f) Restock supplies as directed by RN/LPN, to include linen, lab supplies, IV supplies.
4. Maintains customer service as a priority.
a) Customers and co-workers are treated in a courteous manner.
b) New patients are promptly welcomed with patient care items and oriented to unit.
c) Call lights are answered promptly with message communicated to the appropriate person.
d) Listens to shift report.
e) Discusses patients plan for the day at the beginning of shift.
5. Demonstrates interpersonal behaviors congruent with the basic principles of working well with others.
a) Focus on the situation, issue or behavior, not on the person.
b) Maintains self-confidence and self-esteem of others.
c) Maintain constructive relationships with co-workers, peers, managers and others maintaining a customer focus.
d) Take initiative to make things better.
e) Lead by example.
f) Apologies are offered for unexpected delays.
6. Demonstrates team function.
a) Accountability and reliability are demonstrated by reporting to work as scheduled.
b) Compliance is demonstrated with adherence to the attendance policy.
c) Punctuality is observed as a priority; reports to the unit on time (6:45 a.m.; 6:45pm)
Requirements:

JOB QUALIFICATIONS:
Minimum Level of Education: High School or equivalent; or Patient Care Tech Certification or completion of (1) semester in a clinical nursing program.
Professional Requirements: Graduate of a PCT, Nursing Assistant, EMT, CMA, MOA, or U.S. Military Medic Program or Enrolled in a school of Nursing and has completed one (1) full semester of clinical rotations. Patient Care Tech certification preferred.
Formal Training: Additional training regarding glucose testing. (in-house training provided)
Licensure, Certification, Registration: PCT, C.N.A, CMA, MA, EMT or Paramedic certification with the state of Georgia, or Certified Phlebotomist with demonstrated patient care work experience. BLS Certification required within 30 days of hire.<ul><li>
Substitutions Allowed: Certificate of Completion from the U.S. Military Medic Program or currently enrolled in a nursing program with the completion of one full semester of clinical rotations from an accredited school.</li></ul>
Work Experience: Six (6) months of work experience performing advanced skilled nurse aid duties and responsibilities. Experience performing nonsterile dressing, tube feeding, oral suctioning, tracheostomy care, assisting with catheterizations and blood glucose monitoring, in a health facility such as a hospital or similar medically oriented institution strongly preferred.
Tools and Equipment Used:
Calculator, personal computer, telephone, facsimile machine, paper shredder, copier, printer, standard office equipment, dynamap, telemetry.</div>

Patient Care Tech (Med Surg) - Full Time Night Shift

Join Effingham Health System and explore 3   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Effingham Health System

About Company

Clinical Informatics Specialist (On Site) (RN/LPN)

Patient Access Representative (Medical Office Building)

Patient Care Tech (Med Surg) - Full Time Night Shift