Qureos Mentor

Eisenhower Center

<div><div><div><div><div><h2 class="jobSectionHeader"><b>Job Description</b></h2>
<h2 class="jobSectionHeader"><b>The Senior HR Generalist provides strategic and operational HR leadership with direct responsibility for employee relations, benefits administration, compliance oversight, performance management, and HR program ownership. This role serves as the primary point of contact for employee benefits.</b></h2></div><br>
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<div><div><h1 class="jobSectionHeader"><b>Role and Responsibilities</b></h1>
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Benefits Administration &amp; Coordination</b></p>
<ul><li>Serve as the primary administrator for all employee benefit programs, including medical, dental, vision, life, disability, retirement, and voluntary benefits</li></ul>
<ul><li>Coordinate new hire benefit enrollments, qualifying life event changes, and terminations</li></ul>
<ul><li>Act as liaison between employees, benefit vendors, brokers, and carriers</li></ul>
<ul><li>Ensure accurate benefits data in HRIS and payroll systems</li></ul>
<ul><li>Manage open enrollment planning, communication, and execution</li></ul>
<ul><li>Resolve benefits-related employee inquiries and issues</li></ul>
<ul><li>Ensure benefits compliance with applicable laws and regulations (ACA, ERISA, COBRA, HIPAA)</li></ul>
<ul><li>Maintain benefits documentation, notices, and audit readiness</li></ul>
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Employee Relations &amp; Performance</b></p>
<ul><li>Lead employee relations matters, including disciplinary meetings, grievances, commendations, and investigations</li></ul>
<ul><li>Conduct and oversee performance review processes</li></ul>
<ul><li>Manage exit interviews and analyze trends</li></ul>
<ul><li>Oversee employee satisfaction surveys and follow-up actions</li></ul>
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Compliance &amp; Risk Oversight</b></p>
<ul><li>Oversee leaves of absence (FMLA/LOA) and benefits-related accommodations</li></ul>
<ul><li>Lead EE investigations and ensure corrective actions</li></ul>
<ul><li>Ensure benefits and credentialing compliance</li></ul>
<ul><li>Monitor adherence to HR policies and procedures</li></ul>
<p><b>
Program Ownership &amp; Strategy</b></p>
<ul><li>Update and maintain KPIs, competency and benefits metrics</li></ul>
<ul><li>Update and maintain job descriptions</li></ul>
<ul><li>Coordinate annual training strategy and benefits education</li></ul>
<ul><li>Serve as escalation point for complex HR and benefits issues</li></ul>
<p><b>
Leadership &amp; Collaboration</b></p>
<ul><li>Partner with Generalist, Recruiter, Trainer, and Compliance staff</li></ul>
<ul><li>Provide guidance on HR best practices and benefits administration</li></ul>
<ul><li>Act as HR implementation lead for new initiatives and system changes</li></ul>
<h1 class="jobSectionHeader"><b>
Other duties as assigned</b></h1>
<h1 class="jobSectionHeader"><b>Qualifications &amp; Education</b></h1>
<h1 class="jobSectionHeader"><b>Education</b></h1>
<ul><li><b>Bachelor&rsquo;s degree in Human Resources, Business Administration, Organizational Management, or a related field required</b></li></ul>
<ul><li><b>Master&rsquo;s degree in Human Resources, Business Administration (MBA), or related field preferred</b></li></ul>
<h1 class="jobSectionHeader"><b>Experience</b></h1>
<ul><li><b>5&ndash;8 years of progressive Human Resources experience</b></li></ul>
<ul><li><b>3+ years supporting or leading employee relations and compliance functions</b></li></ul>
<ul><li><b>3+ years administering or overseeing employee benefits programs</b></li></ul>
<ul><li><b>Experience in a regulated environment (healthcare, social services, government, or similar) strongly preferred</b></li></ul>
<h1 class="jobSectionHeader"><b>**Equivalent combination of education and experience may be considered**</b></h1>
<h1 class="jobSectionHeader"><b>Required Knowledge &amp; Skills</b></h1>
<ul><li><b>Strong working knowledge of:</b></li></ul>
<h1 class="jobSectionHeader"><b>o Employment laws (FMLA, ADA, FLSA, EEOC, ACA, ERISA, COBRA, HIPAA)</b></h1>
<h1 class="jobSectionHeader"><b>o Benefits administration and open enrollment processes</b></h1>
<ul><li><b>Proven ability to conduct investigations and manage sensitive employee relations issues</b></li></ul>
<ul><li><b>Experience developing and maintaining HR policies and procedures</b></li></ul>
<ul><li><b>Advanced proficiency with HRIS systems (e.g., UKG or similar platforms)</b></li></ul>
<ul><li><b>Strong analytical, documentation, and reporting skills</b></li></ul>
<ul><li><b>Excellent communication, judgment, and confidentiality handling</b></li></ul>
<h1 class="jobSectionHeader"><b>Preferred Certifications</b></h1>
<ul><li><b>SHRM-CP or SHRM-SCP</b></li></ul>
<ul><li><b>PHR or SPHR</b></li></ul>
<h1 class="jobSectionHeader"><b>Competencies</b></h1>
<ul><li><b>Strategic thinking with hands-on execution capability</b></li></ul>
<ul><li><b>High attention to detail and compliance orientation</b></li></ul>
<ul><li><b>Strong problem-solving and conflict resolution skills</b></li></ul>
<ul><li><b>Ability to influence and advise leadership</b></li></ul>
<ul><li><b>Ability to manage multiple priorities in a fast-paced environment</b></li></ul>
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</div></div><div><p>Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities</p>
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<p>The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor&rsquo;s legal duty to furnish information. 41 CFR 60-1.35(c) <b>Veteran-Friendly Employer, Michigan Veterans Affairs Agency. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.</b><br>
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<b><i>Eisenhower Center endeavors to make this website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at (734) 677-0070.</i></b> <b>This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.</b></p></div>

Senior Human Resources Generalist

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Senior Human Resources Generalist