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El Momento Restaurant Lahore

Job Title: Order TakerLocation: EL Momento LahoreReports To: Restaurant ManagerJob Summary:The Order Taker is responsible for receiving and processing customer orders accurately and efficiently whether over the phone, in person, or online while providing excellent customer service to ensure satisfaction and repeat business.Key Responsibilities:<ul><li>Receive customer orders via phone, in person, or online platforms.</li><li>Accurately record orders into the system or order sheet.</li><li>Confirm order details, delivery address, and payment method.</li><li>Coordinate with kitchen staff or dispatch teams to ensure timely order preparation and delivery.</li><li>Provide menu information and suggest promotions or upsell items where appropriate.</li><li>Handle customer inquiries, complaints, and feedback professionally.</li><li>Maintain a clean and organized work area.</li><li>Monitor order progress and follow up on delayed orders.</li><li>Keep daily order logs and ensure accurate record-keeping.</li><li>Ensure compliance with company policies and service standards.</li></ul>Skills and Qualifications:<ul><li>Minimum education: Intermediate or equivalent.</li><li>Prior experience as an order taker, receptionist, or call center agent preferred.</li><li>Excellent communication and customer service skills.</li><li>Basic computer knowledge (POS system familiarity is a plus).</li><li>Ability to multitask and work under pressure.</li><li>Polite, patient, and detail-oriented.</li></ul>Contact on this number: 03171175784Job Type: Full-timeWork Location: In person

Order Taker

Floor ManagerLocation: EL Momento Contact: 03367649231Job Description: We are looking for an energetic and responsible Floor Manager to oversee daily floor operations, ensure excellent customer service, and maintain a smooth workflow between staff and management.Key Responsibilities:<ul><li>Supervise and coordinate floor staff during shifts.</li><li>Ensure high standards of customer service and satisfaction.</li><li>Manage staff schedules and attendance.</li><li>Resolve customer complaints promptly and professionally.</li><li>Maintain cleanliness and order across the dining/service area.</li><li>Monitor stock levels and coordinate with kitchen and inventory teams.</li><li>Train and motivate staff for better performance and efficiency.</li><li>Ensure compliance with company policies and safety standards.</li></ul>Requirements:<ul><li>Minimum 2&ndash;3 years of experience in a supervisory or managerial role (preferably in hospitality/restaurant/retail).</li><li>Excellent leadership, communication, and interpersonal skills.</li><li>Strong problem-solving and multitasking abilities.</li><li>Presentable, confident, and customer-focused.</li><li>Flexible to work shifts, weekends, and holidays.</li></ul>How to Apply: Send your resume or contact us directly at 03367649231Job Type: Full-timeWork Location: In person

Floor Manager

Join El Momento Restaurant Lahore and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

El Momento Restaurant Lahore

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Order Taker

Floor Manager