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elb Learning

<div><p><b>Medicare Retention Training Facilitator (Contract &mdash; March 2026)</b><br>
<b>Fully Remote | Virtual Delivery | Contract Role</b></p><h3 class="jobSectionHeader"><b>
Engagement Details</b></h3><ul><li>Contract role (1099 or C2C, depending on location).</li><li>Delivery takes place across March 2026, with approximately 20 sessions.</li><li>Each session includes prep time (review, alignment), live delivery, and brief post-work.</li><li>All delivery is remote via Zoom or Teams.</li><li>A producer may be provided to support the virtual classroom environment.</li></ul><p>
We&rsquo;re looking for experienced <b>Medicare trainers or facilitators</b> to support a <b>large-scale national retention training initiative</b> happening in March 2026. This project will bring together hundreds of Medicare brokers and supervisors for a high-impact, virtual learning experience designed to strengthen member retention, elevate customer conversations, and improve overall plan stickiness during the critical post-AEP period.</p><p>
This role is ideal for someone who understands Medicare brokerage environments, knows what strong retention behaviors look like, and feels confident facilitating structured virtual learning for adult learners.</p><p></p><h3 class="jobSectionHeader"><b>
What You&rsquo;ll Do</b></h3><p>
You&rsquo;ll deliver a polished one-day virtual training experience (repeated across multiple cohorts) that focuses on the skills brokers need to keep members informed, confident, and engaged. This includes:</p><ul><li>Leading a live 2.5&ndash;3.5 hour virtual training session using provided facilitator guides, slides, scripts, and scenarios.</li><li>Guiding learners through breakout activities, role-plays, and practical exercises that strengthen needs-based selling, rapport building, deeper questioning, and compliance-safe communication.</li><li>Helping brokers learn how to handle &ldquo;I want to switch plans&rdquo; conversations, support member decision-making, and reduce voluntary disenrollment.</li><li>Reinforcing behaviors tied to high-performing retention agents&mdash;such as active listening, human connection, follow-up discipline, and consultative conversations.</li><li>Reviewing all pre-built content in advance and preparing thoroughly for each session.</li><li>Participating in onboarding sessions and dry runs before live delivery.</li><li>Ensuring every cohort receives a consistent, high-quality learning experience.</li><li>Offering feedback to help refine future sessions.</li></ul><p>
You may also help deliver a version of the training designed specifically for supervisors, focused on coaching and supporting their teams through retention conversations.</p><p></p><h3 class="jobSectionHeader"><b>
What Makes This Program Unique</b></h3><p>
This is not traditional Medicare plan training. It&rsquo;s a behavioral, skills-focused enablement program built around what makes retention agents perform at the top of their game. You&rsquo;ll be helping brokers shift from &ldquo;sell at all costs&rdquo; to &ldquo;sell and support,&rdquo; creating real value and stronger long-term member relationships.</p><p>
The content will be developed by our instructional design team, with input from real top-performing retention agents. You&rsquo;ll be working with a structured facilitator guide and clear talking points&mdash;no need to create content yourself, just deliver it with confidence and clarity.</p><p></p><h3 class="jobSectionHeader"><b>
What We&rsquo;re Looking For</b></h3><p>
We&rsquo;re searching for facilitators who bring both Medicare knowledge and engaging virtual presence&mdash;not necessarily celebrity-level performance, but someone who is credible, professional, and comfortable leading interactive sessions.</p><p>
You&rsquo;re a great fit if you bring:</p><ul><li>At least three years of experience in Medicare brokerage, sales, retention, member services, or related roles (MA/MAPD, OEP/AEP experience is very helpful).</li><li>Prior experience facilitating virtual training for groups of 20&ndash;30+ learners.</li><li>Comfort guiding scenario-based discussions, role-plays, and hands-on practice.</li><li>Familiarity with CMS-compliant communication standards.</li><li>Ability to manage engagement through breakout rooms, chats, polls, and Q&amp;A.</li><li>Strong communication skills and a reliable tech setup for virtual delivery.</li></ul><p>
Experience as a Medicare trainer, broker, retention specialist, sales manager, or benefits consultant is a plus. Facilitation certifications are nice to have but not required.</p><h4 class="jobSectionHeader"><b><i>
Why Join ELB Learning</i></b></h4><p><i>
In a world where automation, robotics, and AI are transforming industries, the pressure to upskill, reskill, and future-proof your workforce has never been greater. Digital transformation isn&rsquo;t just about adopting new technologies, it&rsquo;s about empowering your people to grow with them. We take a consultative approach to understanding your goals, then we dig deep to design solutions that turn human capital into a strategic advantage. With ELB Learning, it&rsquo;s more than a project, it&rsquo;s a partnership built around your long-term growth and digital evolution.</i></p></div><p></p>

Medicare Retention Training Facilitator

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Medicare Retention Training Facilitator