Abrar Admin

Elevate Talent Recruiting

We are a recruiting firm partnering with a growing healthcare company to find a Senior Customer Service Representative. This is an exciting opportunity to join a dynamic team in the healthcare space.Position OverviewManage ongoing client accounts and coordinate complex service requests in our medical and legal call center. Serve as primary contact for existing clients, resolve issues, track projects, and ensure exceptional service delivery while maintaining long-term relationships.What You'll Do<ul><li>Manage client accounts - Be the main contact for assigned client portfolio</li><li>Coordinate projects - Work with internal teams to fulfill requests and meet deadlines</li><li>Resolve issues - Handle complex problems, escalations, and client concerns</li><li>Track deliverables - Monitor project status and ensure timely completion</li><li>Maintain records - Keep accurate documentation and process client paperwork</li><li>Support onboarding - Help new clients get started and coordinate consultations</li></ul>RequirementsExperience:<ul><li>5-10 years customer service experience, preferably in call center environment</li><li>Proven track record handling complex client accounts and escalations</li><li>Medical or legal services experience preferred</li></ul>Skills:<ul><li>Excellent communication and problem-solving abilities</li><li>Strong organizational and multitasking skills</li><li>CRM/EMR proficiency (Salesforce, NextGen preferred)</li><li>Ability to coordinate across multiple departments</li></ul>Education:<ul><li>High school diploma required</li><li>Bachelor's degree in Business, Communications, or related field preferred</li></ul>Performance Metrics<ul><li>Client satisfaction scores (CSAT)</li><li>Issue resolution time</li><li>Project completion rates</li><li>Account retention and conversion</li></ul>What The Company Offers<ul><li>Competitive salary with performance bonuses</li><li>Full benefits package (health, dental, vision)</li><li>Professional development and advancement opportunities</li><li>Collaborative team environment with growth potential</li></ul>Preferred<ul><li>Bilingual capabilities (Spanish/English)</li><li>Project management or account coordination experience</li><li>Healthcare or legal industry background</li></ul>Ready to manage complex client relationships and coordinate exceptional service? Apply with your resume highlighting customer service achievements and account management experience.Pay: From $27.00 per hourBenefits:<ul><li>Dental insurance</li><li>Health insurance</li><li>Vision insurance</li></ul>Work Location: In person

Senior Customer Service Representative

Join Elevate Talent Recruiting and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Elevate Talent Recruiting

About Company

Senior Customer Service Representative