Qureos Mentor

Elite Group Holding

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 An Automotive Dealership Sales Consultant is responsible for assisting customers in purchasing new and used vehicles. They provide information about vehicles, conduct test drives, negotiate prices, and finalize sales transactions. Sales Consultants are also expected to meet sales targets and deliver exceptional customer service.
 
 
 Key Accountabilities
 
 
 DUTIES AND RESPONSIBILITIES:
 
 
 1. Customer Interaction: Greet customers as they enter the dealership. Understand customers' requirements and preferences. Provide detailed information about vehicles, specifications, and features. Conduct test drives to showcase vehicle performance.
 
 
 
 
 
 2. Sales Process: Explain financing options, warranties, and service packages. Negotiate prices and terms of sale with customers. Prepare and present sales contracts. Coordinate with the finance and insurance department for payment and paperwork.
 
 
 
 
 
 3. Product Knowledge: Stay updated with the latest models, features, and technologies. Explain technical aspects of vehicles to customers. Address customer queries about vehicle performance and maintenance.
 
 
 
 
 
 4. Sales Targets: Meet or exceed monthly and annual sales targets. Implement sales strategies to maximize sales and profitability. Follow up with potential customers through phone calls and emails.
 
 
 
 
 
 5. Customer Service: Provide excellent customer service to enhance customer satisfaction and loyalty. Resolve customer complaints and issues in a timely and professional manner. Maintain strong relationships with existing and potential customers.
 
 
 
 
 
 6. Paperwork and Documentation: Ensure all sales paperwork is completed accurately and in a timely manner. Verify customer information for credit applications and financing. Keep records of all interactions with customers for future reference.
 
 
 
 
 
 7. Product Presentation: Keep the showroom and vehicles clean and presentable. Arrange vehicles in an attractive manner to attract customers. Assist in creating promotional displays and marketing materials.
 
 
 
 
 
 8. Market Research: Stay informed about market trends, competitors, and industry developments. Provide feedback to management regarding customer preferences and market demands.
 
 
 
 
 
 9. Compliance and Regulations: Adhere to dealership policies, OEM standards, procedures, and industry regulations.
 
 
 
 
 
 10. Ensure compliance with legal and ethical standards in sales practices. 11. Technical Assistance:
 
 
 Provide basic technical assistance to customers, guiding them on the installation or usage of spare parts if required. Collaborate with technicians or mechanics for more complex technical inquiries.
 
 
 
 
 
 12. Market Research:
 
 
 Understand the market demand, customer preferences, and competitor offerings. Research on the types of auto spare parts in demand, their prices, and the target audience.
 
 
 
 
 
 Key Performance Indicators
 
 <ul>
 <li>
 Sales Target (Achievement of communicated financial targets)
 </li>
 <li>
 Customer Satisfaction
 </li>
 <li>
 Compliance to operating standards
 </li>
 </ul>
 
 
 
 
 Key Competencies
 
 <ul>
 <li>
 Sales or Customer Service experience
 </li>
 <li>
 Upselling skills and ability to create value from new products
 </li>
 <li>
 Exceptional written and spoken communication skills
 </li>
 <li>
 Strong negotiation skills, with evident ability to influence customer choices
 </li>
 </ul>
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Sales Consultant (Indoor OR Outdoor)

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 The Service Manager is responsible for overseeing the entire service department of the dealership. They manage a team of technicians, service advisors, and support staff, ensuring efficient operations, exceptional customer service, and high-quality vehicle repairs and maintenance. The Service Manager is also responsible for maintaining a safe working environment, ensuring compliance with industry standards, and meeting or exceeding service department goals.
 
 
 
 
 
 Duties and Responsibilities:
 
 
 
 
 
 1. Team Management:
 
 
 &bull; Lead, supervise, and mentor a team of service advisors, technicians, detailers, and administrative staff.
 
 
 &bull; Assign tasks and projects to team members, considering their skills and expertise.
 
 
 &bull; Provide training and guidance to staff, ensuring they stay updated with the latest automotive technologies and service techniques.
 
 
 &bull; Conduct regular performance evaluations and provide constructive feedback to team members.
 
 
 &bull; Foster teamwork and maintain a positive work environment within the service department.
 
 
 2. Customer Service:
 
 
 &bull; Interact with customers to understand their vehicle repair and maintenance needs, providing accurate estimates for service costs and completion times.
 
 
 &bull; Address customer inquiries, complaints, and concerns in a professional and timely manner, ensuring customer satisfaction.
 
 
 &bull; Communicate effectively with customers, keeping them informed about the status of their vehicle repairs and services.
 
 
 &bull; Strive to exceed customer expectations by delivering exceptional service and building strong customer relationships.
 
 
 3. Operational Efficiency:
 
 
 &bull; Manage the workflow within the service department, ensuring efficient utilization of resources and timely completion of vehicle repairs and services.
 
 
 &bull; Monitor service advisors' performance, ensuring they effectively schedule appointments, manage work orders, and communicate with technicians and customers.
 
 
 &bull; Coordinate with parts and inventory departments to maintain adequate stock levels for necessary parts and materials.
 
 
 &bull; Implement and improve processes to enhance overall service department efficiency.
 
 
 4. Quality Control:
 
 
 &bull; Ensure all vehicle repairs and services meet high-quality standards and adhere to manufacturer specifications and dealership policies.
 
 
 &bull; Conduct regular inspections of completed repairs to verify the quality of workmanship and service.
 
 
 &bull; Address and resolve any issues related to the quality of repairs and services promptly.
 
 
 5. Financial Management:
 
 
 &bull; Monitor and analyze service department financial performance, including revenue, expenses, and profitability.
 
 
 &bull; Prepare and manage budgets, forecasts, and financial reports for the service department.
 
 
 &bull; Implement strategies to increase service department revenue, such as upselling additional services and service packages.
 
 
 6. Safety and Compliance:
 
 
 &bull; Enforce safety protocols and guidelines to create a secure working environment for the team.
 
 
 &bull; Ensure compliance with environmental regulations and proper disposal of hazardous materials in accordance with the law.
 
 
 &bull; Stay updated with industry regulations, safety standards, and best practices, implementing them within the service department.
 
 
 7. Administrative Tasks:
 
 
 &bull; Maintain accurate records of vehicle repairs, parts used, labor hours, and customer interactions for each service job.
 
 
 &bull; Prepare reports for dealership management, detailing key performance metrics, challenges, and proposed solutions within the service department.
 
 
 &bull; Manage administrative tasks, including scheduling, payroll, and other paperwork related to the service department.
 
 
 8. Continuous Improvement:
 
 
 &bull; Identify opportunities for process improvements and cost efficiencies within the service department.
 
 
 &bull; Implement best practices and innovative techniques to enhance the quality and efficiency of vehicle repairs and services.
 
 
 &bull; Stay informed about advancements in automotive technology and service methods, incorporating relevant changes into the service department operations.
 
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Service Manager

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 The HR Onboarding Specialist is responsible for your role involves ensuring that new employee's transition smoothly into the company. Develop comprehensive policies and handbooks that explain company operations, ensuring new hires understand their rights, responsibilities, and expectations.
 
 
 
 
 
 DUTIES AND RESPONSIBILITIES:
 
 
 1. Welcoming newly hired employees and executing the engagement plan throughout the onboarding journey; managing the end-to-end onboarding process, ensuring a great experience for new employees and a smooth start into their roles.
 
 
 2. Ensure all the required documentation is successfully completed prior the joining date.
 
 
 3. Ensure proper communications are carried with relevant departments such as IT, Administration, Accounts, Department Heads, etc. about the joining of new employee for appropriate arrangements of facilities, credentials, etc.
 
 
 4. Ensure to inspect and verify the workstation and other facilities of the new joiner prior the joining date to confirm the smooth onboarding. As required, time to time coordinate with relevant departments.
 
 
 5. Track and arrange the work permit and visa stamp formalities for new hires in coordination with the PRO. Ensure the joining of new hire only after completing the legal compliance.
 
 
 6. Arrange the Training and Induction plan for new joiners in association with concern departments well in advance.
 
 
 7. As a part of induction, provide necessary explanation on job description, organization chart, companies under the group, policies and procedures, target and commission structure (as applicable) etc.
 
 
 8. Circulate the welcome note for the new joiner at the time of joining to properly introduce to various companies and departments.
 
 
 9. Introduce the new joiners to concern departments and employees at the early period of joining. Arrange for a visit to sister companies as required.
 
 
 10. Monitor the professional attitude &amp; behavior of the new joiner in the workplace in coordination with the department head and highlight for any abnormalities.
 
 
 11. Frequently communicate with the new joiner to confirm if they are comfortable and provided with necessary access to perform their duties well.
 
 
 12. Answer questions from new hires for their concerns. Help them to overcome possible problems or difficulties.
 
 
 13. Update employee master/profile with all relevant information of the new joiner.
 
 
 14. Ensure all relevant documents and details (such as personal, official, bank details, dependent, etc.) of new joiner are uploaded in the HR system for record keeping.
 
 
 15. Ensure the new joiners are acknowledged with their job description once a proper explanation has been provided.
 
 
 16. Arrange medical insurance for all employees in compliance to the UAE government laws and regulations. Timely apply medical insurance for the new joiner to refrain from penalties.
 
 
 17. Ensure employees who are applicable for workmen compensation are being processed in the allotted timeframe.
 
 
 18. Monitor and process employee end of service in accordance with the procedure and ensure the given timelines are followed accordingly.
 
 
 19. Conduct quick evaluation of the new joiner in coordination with the department head to confirm the designation parameters are met.
 
 
 20. Manage offboarding procedures such as handing over, exit clearance, exit interview, visa &amp; work permit cancellation, end of service calculations, insurance deletion, etc.
 
 
 21. Ensure all provided access and assets are withdrawn from the exiting employee in coordination with IT, Administration, Marketing, Accounts, HR, Department Head, etc.
 
 
 22. Ensure the exit clearance is verified in accordance to the Asset tracker and confirm the return of all items, credentials, etc.
 
 
 23. Ensure to comply with the legal regulations in coordination with PRO in order to smoothly complete the employee end of service formalities.
 
 
 24. Track the change status or the exit of the cancelled employee prior the grace period expires.
 
 
 25. Timely arrange the replacement for all end of service employees.
 
 
 26. Employee birthdays
 
 
 27. Liase the recruitment needs to the recruiter
 
 
 28. New joiner documentation
 
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Onboarding Specialist

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 We are looking for an Arabic speaking Digital Marketing Specialist is responsible for developing and executing online marketing strategies to promote a company's products or services, increase brand awareness, and drive online traffic and conversions.
 
 
 
 
 
 
 
 DUTIES AND RESPONSIBILITIES:
 
 
 
 
 
 
 
 
 
 Digital Strategy Development:
 
 
 
 
 Implement the comprehensive and creative digital marketing strategies that includes SEO, performance marketing, applications, website, and other digital channels.
 
 
 Align marketing efforts with overall marketing and business objectives.
 
 
 
 
 
 
 
 Search Engine Optimization (SEO):
 
 
 
 
 
 
 
 Implement SEO strategies to improve the website's visibility and ranking in search engine results. This includes keyword research, on-page optimization, meta tags, image optimization, and link building to increase organic traffic.
 
 
 Develop a content marketing strategy that includes blog posts, articles, videos, infographics, and other multimedia content.
 
 
 Regularly monitor, analyze, and suggest recommendations when and if required for a more efficient and updated approach for the overall strategy.
 
 
 
 
 
 
 
 Performance Marketing:
 
 
 
 
 
 
 
 Conduct keyword research, create compelling content, and manage online advertising campaigns for maximum ROI on various platforms such as Google Ads, social media ads, display networks, etc.
 
 
 Regularly monitor ad performance, optimize targeting, and budget allocation to maximize ROI.
 
 
 Analyze the performance of all digital ads to ensure they are well-optimized and we stay ahead of the competition to achieve maximum results.
 
 
 Ensure to optimize ads accordingly to lower overall costs such as CPL (Cost-Per-Lead)
 
 
 
 
 
 
 
 Analytics and Reporting:
 
 
 
 
 
 
 
 Utilize tools like Google Analytics and other analytics platforms to analyze website traffic, user behavior, and campaign performance.
 
 
 Prepare and submit regular reports with actionable insights and make data-driven recommendations to optimize digital marketing efforts.
 
 
 
 
 
 
 
 Marketing Automation:
 
 
 
 
 
 
 
 Utilize marketing automation tools to nurture leads and automate marketing processes.
 
 
 
 
 
 
 
 Budget Management:
 
 
 
 
 
 
 
 Develop and manage digital marketing budgets.
 
 
 Allocate resources effectively across different channels and campaigns.
 
 
 Monitor expenses and ensure campaigns are cost-effective.
 
 
 
 
 
 
 
 3rd Party Agencies Management
 
 
 
 
 
 
 
 Manage and monitor 3rd party agencies&rsquo; performance and ensure set KPIs and deliverables are met.
 
 
 
 
 
 
 
 Market Research:
 
 
 
 
 
 
 
 Stay updated with digital marketing trends, tools, and best practices.
 
 
 Conduct market research to identify opportunities, industry benchmarks, and emerging technologies.
 
 
 Consistently and regularly research and analyze competitors online to ensure our strategies are always updated.
 
 
 
 
 
 
 
 Website Management:
 
 
 
 
 
 
 
 Ensure the website is user-friendly, up-to-date, and search engine optimized (SEO).
 
 
 Monitor and optimize website loading speed, responsiveness, and overall performance
 
 
 Ensure the website is up to date with the latest design trends, technologies, and user expectations.
 
 
 Collaborate with web developers to implement necessary changes and improvements.
 
 
 Coordinate with internal IT department.
 
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Digital Marketing Specialist

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 The Automotive Key Account Manager is responsible for managing and expanding the fleet sales segment by assisting corporate clients and businesses in purchasing new and used vehicles in bulk. This role involves understanding the unique needs of business clients, providing tailored vehicle solutions, negotiating terms, and finalizing fleet sales transactions. The consultant is expected to achieve sales targets, deliver exceptional B2B customer service, and maintain a high level of product knowledge.
 
 
 
 Duties and Responsibilities:
 
 
 
 
 Corporate Customer Interaction:
 
 
 
 Proactively reach out to potential business clients to establish relationships.
 
 
 Understand and assess the specific vehicle needs and requirements of businesses.
 
 
 Present detailed information about vehicle fleet options, specifications, and features tailored to business operations.
 
 
 
 Fleet Sales Process:
 
 
 
 Negotiate prices, terms of sale, and bulk purchase agreements with business customers.
 
 
 Prepare, present, and finalize fleet sales contracts in coordination with financial teams.
 
 
 
 Product and Market Knowledge:
 
 
 
 Maintain up-to-date knowledge of vehicle models, fleet-specific features, and technological advancements.
 
 
 Educate business clients on the technical aspects, performance, and maintenance of fleet vehicles.
 
 
 Analyze market trends and competitor strategies within the fleet sales sector.
 
 
 
 Sales Targets:
 
 
 
 Achieve monthly and annual fleet sales targets.
 
 
 Develop and implement effective sales strategies to maximize fleet sales and profitability.
 
 
 Engage in proactive follow-ups with potential and existing corporate clients.
 
 
 
 B2B Customer Service:
 
 
 
 Deliver superior customer service tailored to the needs of business clients to enhance satisfaction and foster long-term relationships.
 
 
 Address and resolve any client concerns or issues promptly and professionally.
 
 
 
 Documentation and Compliance:
 
 
 
 Ensure all fleet sales paperwork and documentation are accurately completed and processed.
 
 
 Verify business client information for financing applications.
 
 
 Adhere to all legal, regulatory, and company policies relevant to fleet sales.
 
 
 
 Product Presentation and Promotion:
 
 
 
 Collaborate in the development of marketing materials and promotional strategies targeting the fleet segment.
 
 
 
 Industry and Market Research:
 
 
 
 Keep abreast of industry developments, market trends, and emerging technologies in the fleet sector.
 
 
 Provide management with insights on customer preferences, market demands, and potential growth opportunities in fleet sales.
 
 
 
 Standards and Ethical Practices:
 
 
 
 Uphold the highest standards of integrity and professionalism in all fleet sales activities.
 
 
 Ensure compliance with industry regulations, ethical standards, and company policies in all transactions and interactions with business clients.
 
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Key Account Manager