Urwah Admin

Elsevier

<div></div><div><div>Senior Content Manager - Medical</div><div></div><div>
Would you like to shape the future of medical education by developing resources that elevate learning for future professionals?</div><div></div><div>
Are you driven to create innovative content that empowers medical professionals and inspires the next generation of healthcare leaders?</div><div></div><div>
About our Team<br>
Elsevier is passionate about medical education. Our motivating goal in everything we do is preparing today's students for successful careers in various healthcare professions. We accomplish this by ensuring today's higher learning institutions and educators are well equipped with the latest information, learning technology and assessment tools so they can effectively guide students in becoming tomorrow's leading health science experts and caregivers.</div><div></div><div>
About the Role</div><div>
The Senior Medical Content Manager oversees the creation of digital learning materials for MD and DO programs, including USMLE and COMLEX preparation. This role integrates clinical teaching, medical education, instructional design, and project leadership to deliver evidence-based content that meets accreditation, licensure, and learner requirements.</div><div></div><div>
Responsibilities</div><ul><li><div>
Oversee and be involved with the creation and revision of medical education content, including video scripts, assessments, blogs, webinars, clinical and summary notes.</div></li><li><div>
Manage a team of medical content creators and contractors, write content, edit content, provide editorial feedback and performance coaching.</div></li><li><div>
Collaborate with cross-functional teams including nursing education, content maintenance, sales, marketing, product, compliance, and creative teams to ensure alignment with roadmaps and strategic goals.</div></li><li><div>
Lead and provide content mapping to board blueprints for USMLE and COMLEX exams.</div></li><li><div>
Create content that aligns with the Elsevier suite of allied health and medical products like textbooks, Clinical Cases, Clinical Key Student</div></li><li><div>
Engage in and contribute to GAI innovation initiatives such as AI-assisted learning, SEO optimization for marketing, workflows, and content creation for all Osmosis products.</div></li><li><div>
Maintain shared drives, production boards, spreadsheets, and documentation in Confluence and coordinate with Creative teams on voiceover and production workflows (e.g., 11Labs).</div></li><li><div>
Attend team meetings, 1:1s with managers and direct reports, support hiring and onboarding of new content creators.</div></li></ul><div></div><div>
Requirements</div><ul><li><div>
Be an MD or DO with clinical experience required; board certification preferred.</div></li><li><div>
Have experience teaching medical students or residents required.</div></li><li><div>
Have a background in publishing and content development required.</div></li><li><div>
Demonstrate leadership in managing teams and educational projects.</div></li><li><div>
Possess excellent writing and editing skills; experience with video scripting and instructional design preferred.</div></li></ul><br>
U.S. National Base Pay Range: $70,200 - $117,100. Geographic differentials may apply in some locations to better reflect local market rates.<br>
This job is eligible for an annual incentive bonus.<br>
We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:
 Health Benefits: Comprehensive, multi-carrier program for medical, dental and vision benefits
 Retirement Benefits: 401(k) with match and an Employee Share Purchase Plan
 Wellbeing: Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs
 Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity
 Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits
 Health Savings, Health Care, Dependent Care and Commuter Spending Accounts
 In addition to annual Paid Time Off, we offer up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice<div><br>
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our <div>Applicant Request Support Form</div> or please contact 1-855-833-5120.</div><div></div><div>
Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams <div>here</div>.</div><div></div><div>
Please read our <div>Candidate Privacy Policy</div>.</div><div></div><div>
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.</div><div></div><div><i>
USA Job Seekers:</i></div><div><div>
EEO Know Your Rights</div>.</div></div><div></div>

Senior Content Manager - Medical

<div></div><div><div>Sales Support Analyst</div><div></div><div>
Are you both technically adept and comfortable engaging directly with customers?</div><div></div><div>
Can you bridge the gap between sales, product, and implementation for healthcare solutions?</div><div></div><div>
About our Team</div><div>
Elsevier serves healthcare professionals including Nurses, Physicians, Pharmacists, Payers, and Health Executives. We integrate evidence-based content into the care process, helping improve patient outcomes. Our products and services are designed to help caregivers, professionals, and students. Improving practice, encouraging broad and deep adoption of professional practice guidelines, and promote a culture of quality.</div><div></div><div>
About the Role<br>
We are seeking a Sales Support Analyst to bridge the gap between sales, product, and implementation for ClinicalPath. This customer-facing role requires strong technical expertise and EMR familiarity, with the goal of supporting sales in closing business and ensuring seamless customer handoffs into implementation.</div><div></div><div>
This is an ideal role for someone who is both technically adept and comfortable engaging directly with customers, helping to translate clinical and technical needs into actionable solutions. You will be a trusted partner to the sales team, ensuring that technical discussions, demos, and security/compliance requests are handled with accuracy and professionalism.</div><div></div><div>
This position plays a critical part in helping customers say &ldquo;yes&rdquo; to ClinicalPath by ensuring technical questions are answered, solutions are clearly scoped, and handoffs are executed smoothly. Your work directly supports closing deals and delivering on promises made during the sales process</div><div></div><div><br>
Responsibilities</div><ul><li><div>
Providing Sales Support &amp; Customer Engagement.</div></li></ul><ul><li><div>
Participating in customer-facing technical sales calls, providing expertise on ClinicalPath integrations, workflows, and technical requirements.</div></li></ul><ul><li><div>
Serving as a sales liaison through the contracting and early implementation phase, ensuring continuity of plans and requirements into delivery.</div></li></ul><ul><li><div>
Supporting completion of technical assessments, including risk/security questionnaires and RFPs.</div></li></ul><ul><li><div>
Refreshing, maintaining, and improving ClinicalPath demo environments (including Figma-based and future live demos).</div></li></ul><ul><li><div>
Providing Technical Planning &amp; Handoff.</div></li></ul><ul><li><div>
Partnering with customers and internal teams to scope technical requirements, identify risks, and document solutions.</div></li></ul><ul><li><div>
Facilitating smooth handoffs to implementation teams, ensuring context and rationale for customer-specific decisions are preserved.</div></li></ul><ul><li><div>
Maintaining and updating technical documentation, FAQs, and knowledge repositories for internal and external use.</div></li></ul><ul><li><div>
Providing Operational &amp; Reporting Support.</div></li></ul><ul><li><div>
Executing and maintaining recurring data extracts and reporting processes (e.g., Payer extracts).</div></li><li><div>
Supporting product and sales leadership with data analysis, security/compliance documentation, and technical insights.</div></li><li><div>
Proactively identifying opportunities to streamline demos, documentation, and handoff processes.</div></li></ul><ul><li><div>
Collaborating with product, sales, and customer success teams to drive operational efficiency and customer satisfaction.</div></li></ul><div></div><div><br>
Requirements</div><ul><li><div>
Have a Bachelor&rsquo;s degree in a related field, preferably.</div></li></ul><ul><li><div>
Are familiarity with major EHR/EMR systems and workflows; prior experience supporting healthcare technology solutions.</div></li><li><div>
Excellent communication skills for both technical and non-technical audiences.</div></li></ul><ul><li><div>
Able to manage technical documentation and customer-facing collateral.</div></li></ul><ul><li><div>
Have a proven experience in customer-facing roles (sales engineering, technical account management, or similar).</div></li><li><div>
Experience supporting security and compliance assessments (HIPAA, ISO 27001).</div></li><li><div>
Have familiarity with Figma or other demo/prototyping tools.</div></li><li><div>
Display knowledge of cloud infrastructure (AWS, Azure) and integration standards (FHIR, HL7, ADT)</div></li></ul><br>
Primary Location Base Pay Range: Home based-Ohio $45,500 - $76,000.<br>
We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:
 Health Benefits: Comprehensive, multi-carrier program for medical, dental and vision benefits
 Retirement Benefits: 401(k) with match and an Employee Share Purchase Plan
 Wellbeing: Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs
 Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity
 Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits
 Health Savings, Health Care, Dependent Care and Commuter Spending Accounts
 In addition to annual Paid Time Off, we offer up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice<div><br>
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our <div>Applicant Request Support Form</div> or please contact 1-855-833-5120.</div><div></div><div>
Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams <div>here</div>.</div><div></div><div>
Please read our <div>Candidate Privacy Policy</div>.</div><div></div><div>
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.</div><div></div><div><i>
USA Job Seekers:</i></div><div><div>
EEO Know Your Rights</div>.</div></div><div></div>

Sales Support Analyst

<div></div><div><div>Data Ops Associate</div><div><br>
Would you like to be part of a team that delivers high-quality support to our customers?</div><div><br>
Would you like the opportunity to learn cutting-edge administrative skills?</div><div><br>
About our Team</div><div><br>
Our Academic &amp; Government team helps our communities accelerate knowledge for a better world by helping to establish, discover and advance knowledge. We do this by turning scientific discoveries into peer reviewed knowledge, hosting the world&rsquo;s richest corpus of knowledge, allowing users to unlock insights from content and by measuring the quality and impact of research - turning insights into outcomes.</div><div><br>
About the Role</div><div><br>
The Customer Data Operations (C-DOT) team is responsible for providing efficient, timely, and accurate service to Elsevier stakeholders in validation, creation, and maintenance of organization customer accounts.</div><div><br>
Responsibilities</div><ul><li><div><br>
Maintaining and create customer accounts in relevant systems.</div></li><li><div>
Ensuring all the assigned activities orders / agreements / emails are processed within the agreed Turnaround Time &amp; quality.</div></li><li><div>
Responding professionally to customer queries by phone/ and e-mail using the Best Practice guidelines.</div></li><li><div>
Adhering to Business/Process requirements as per SOP/Training Module.</div></li><li><div>
Completing RCA (Root Cause Analysis) for any escalations received for team with appropriate CAPAs (Corrective Action &amp; Preventive Action)</div></li><li><div>
Supporting or lead small scale process improvements</div></li><li><div>
Adhering to the Quality Auditing process, whenever required for the team</div></li></ul><div><br>
Requirements</div><ul><li><div><br>
Have good experience in customer service or customer-facing role, working with stakeholders, maintaining relations, and managing expectations</div></li><li><div>
Be a great problem solver, resolving problems using existing solutions</div></li><li><div>
Have excellent computer skills in Microsoft Office with proficiency in MS Office (Excel, Word, PowerPoint) and the ability to learn new systems. Basic understanding of MDM (Master Data Management) and of Customer Service and Order to Cash processes</div></li><li><div>
Education at least at bachelor&rsquo;s level</div></li><li><div>
2+ years&rsquo; experience in a similar role / relevant experience(Mandatory)</div></li><li><div>
Experience in writing, editing, and reviewing texts</div></li><li><div>
Excellent verbal, written and interpersonal communication skills</div></li></ul><div></div><div>
Work in a way that works for you</div><div><br>
We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.</div><ul><li><div><br>
Working remotely from home or in our office in a flexible hybrid pattern</div></li><li><div>
Working flexible hours - flexing the times you work in the day</div></li></ul><div><br>
Working for you</div><div><br>
We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:</div><ul><li><div><br>
Comprehensive Health Insurance: Covers you, your immediate family, and parents.</div></li><li><div>
Enhanced Health Insurance Options: Competitive rates negotiated by the company.</div></li><li><div>
Group Life Insurance: Ensuring financial security for your loved ones.</div></li><li><div>
Group Accident Insurance: Extra protection for accidental death and permanent disablement.</div></li><li><div>
Flexible Working Arrangement: Achieve a harmonious work-life balance.</div></li><li><div>
Employee Assistance Program: Access support for personal and work-related challenges.</div></li><li><div>
Medical Screening: Your well-being is a top priority.</div></li><li><div>
Modern Family Benefits: Maternity, paternity, and adoption support.</div></li><li><div>
Long-Service Awards: Recognizing dedication and commitment.</div></li><li><div>
New Baby Gift: Celebrating the joy of parenthood.</div></li><li><div>
Subsidized Meals in Chennai: Enjoy delicious meals at discounted rates.</div></li><li><div>
Various Paid Time Off: Take time off with Casual Leave, Sick Leave, Privilege Leave, Compassionate Leave, Special Sick Leave, and Gazetted Public Holidays.</div></li><li><div>
Free Transport pick up and drop from the home -office - home (applies in Chennai)</div></li></ul><div><br>
About the Business</div><div><br>
A global leader in information and analytics, we help researchers and healthcare professionals advance science and improve health outcomes for the benefit of society. Building on our publishing heritage, we combine quality information and vast data sets with analytics to support visionary science and research, health education and interactive learning, as well as exceptional healthcare and clinical practice. At Elsevier, your work contributes to the world&rsquo;s grand challenges and a more sustainable future. We harness innovative technologies to support science and healthcare to partner for a better world.</div><div></div><div><br>
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our <div>Applicant Request Support Form</div> or please contact 1-855-833-5120.</div><div></div><div>
Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams <div>here</div>.</div><div></div><div>
Please read our <div>Candidate Privacy Policy</div>.</div><div></div><div>
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.</div><div></div><div><i>
USA Job Seekers:</i></div><div><div>
EEO Know Your Rights</div>.</div></div><div></div>

Data Ops Associate

<div></div><div><div><div><div>Contracts Specialist</div><div>
Are you detailed focused and enjoy advising on rights and permissions?</div><div>
Would you like to join a company that helps advance science, technology and health?</div><div></div><div>
About our Team</div><div>
Data Source Management helps our communities accelerate knowledge for a better world by helping to establish, discover and advance knowledge. We do this by turning scientific discoveries into peer reviewed knowledge, hosting the world&rsquo;s richest corpus of knowledge, allowing users to unlock insights from content and by measuring the quality and impact of research - turning insights into outcomes.</div><div><br>
About the Role</div><div>
The role is responsible for the management and organization of complex and potentially high-risk rights and permissions contracts. You will be collaboration with other Data Operations Teams, Sales, Product, Legal, and external third-party content providers. The focus of the role is enabling compliant, successful commercial outcomes, customer satisfaction around contracting. You will also need to be able to develop a strategic view of how new Legal toolkits and AI service play a role in enhancing efficiencies across the end-to-end rights and permissions lifecycle.</div><div>
This Contracts Specialist will be working with the Publishing Relationship Managers to negotiate, create, review, and manage third party publisher contracts (Elsevier third party licenses/Efeed contracts) and permission forms while ensuring compliance with copyright laws, intellectual property rights, and industry and regional regulations.</div><div>
You will support key stakeholders with general legal questions on rights and permissions and contract creation and commercial negotiation support. You will create relevant documentation, leveraging internal policies and legal toolkits to support the third-party engagements on rights and permissions and to build our external business partner relationships. This role offers an exciting opportunity to shape the way we work with 3PP (Content Partners), and to build contracting strategies, enhance publishing collaborations, and ensure legal and commercial success.</div><div></div><div>
Responsibilities</div><ul><li><div>
Contract Management: Support contract negotiations, perform contract management and customer contact, as necessary, to provide proper contract fulfilment, aligning with company policies, legal, and customer requirements. Working with third party content providers, Legal, Product, and Operations to develop, review feed contract requirements.</div></li><li><div>
Stakeholder Management: Managing executed contracts by working closely with the Product teams and Operations to identify, develop and negotiate work required by the third-party content provider that is outside of the signed contract.</div></li><li><div>
Process Optimization and Documentation: Support the preparation of contracts, amendments &amp; renewals. Customizes documents to accurately reflect services to be provided, oversees finalization of documents and distributions to the third-party content provider and internal departments. Identifying, developing, and implementing strategies for increasing efficiencies on assigned projects.</div></li><li><div>
Compliance and Risk assessment: Ensuring that contractual documentation complies to applicable law and Elsevier and RELX policies. Recognizing and escalating matters that create significant risks to the business.</div></li><li><div>
Self-Organized: Working independently, consulting with senior members of the Legal and Operations team and business stakeholders as appropriate.</div></li><li><div>
Legal Knowledge: Excellent organizational skills, high-level understanding of contract management, detail-oriented, capable of designing, implementing and maintaining efficient processes.</div></li></ul><div></div><div>
Requirements</div><ul><li><div>
Bachelor&rsquo;s or master&rsquo;s degree in law or equivalent with 7-10 years of Contract Management experience</div></li></ul><ul><li><div>
Fluent in English</div></li></ul><ul><li><div>
Strong communication and collaboration skills required</div></li></ul><ul><li><div>
A proven self-starter who anticipates business needs</div></li></ul><ul><li><div>
Ability to manage different priorities in a dynamic environment</div></li></ul><ul><li><div>
Prior experience in the use of contract management tools like Conga or Luminance a plus.</div></li></ul><ul><li><div>
Proven ability to exercise independent judgment and taking calculated risks when making decisions and to be self-motivated and self-directed</div></li></ul><div><br>
<br>
Work in a way that works for you</div><div>
We promote a healthy work/life balance across the organization. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.</div><div>
 Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive</div><div></div><div>
Working for You</div><ul><li><div>
We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:</div></li><li><div>
Comprehensive Health Insurance: Covers you, your immediate family, and parents. Enhanced Health Insurance Options: Competitive rates negotiated by the company.</div></li><li><div>
Group Life Insurance: Ensuring financial security for your loved ones.</div></li><li><div>
Group Accident Insurance: Extra protection for accidental death and permanent disablement.</div></li><li><div>
Flexible Working Arrangement: Achieve a harmonious work-life balance.</div></li><li><div>
Employee Assistance Program: Access support for personal and work-related challenges.</div></li><li><div>
Medical Screening: Your well-being is a top priority.</div></li><li><div>
Modern Family Benefits: Maternity, paternity, and adoption support.</div></li><li><div>
Long-Service Awards: Recognizing dedication and commitment.</div></li><li><div>
New Baby Gift: Celebrating the joy of parenthood.</div></li><li><div>
Subsidized Meals in Chennai: Enjoy delicious meals at discounted rates.</div></li><li><div>
Various Paid Time Off: Take time off with Casual Leave, Sick Leave, Privilege Leave, Compassionate Leave, Special Sick Leave, and Gazetted Public Holidays.</div></li><li><div>
Free Transport pick up and drop from the home -office - home (applies in Chennai)</div></li></ul><div></div><div>
About the Business</div><div></div><div><br>
A global leader in information and analytics, we help researchers and healthcare professionals' advance science and improve health outcomes for the benefit of society. Building on our publishing heritage, we combine quality information and vast data sets with analytics to support visionary science and research, health education and interactive learning, as well as exceptional healthcare and clinical practice. At Elsevier, your work contributes to the world's grand challenges and a more sustainable future. We harness innovative technologies to support science and healthcare to partner for a better world.</div></div></div><div></div><div><br>
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our <div>Applicant Request Support Form</div> or please contact 1-855-833-5120.</div><div></div><div>
Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams <div>here</div>.</div><div></div><div>
Please read our <div>Candidate Privacy Policy</div>.</div><div></div><div>
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.</div><div></div><div><i>
USA Job Seekers:</i></div><div><div>
EEO Know Your Rights</div>.</div></div><div></div>

Contracts Specialist

<div></div><div><div>CS OTC Associate</div><div></div><div>
Do you like to work as an integral part of the Customer Service Order to Cash department?</div><div>
Would you like to provide outstanding customer experience to our internal and external customers?</div><div></div><div>
About Team</div><div>
Our Customer Success team strives to deliver high quality administrative assistance to our sales representatives and channel partners. We work collaboratively in the post sales process with our sales team and customers. We provide support and problem-solving skills to ensure our customers have an exceptional experience.</div><div></div><div>
About the role</div><div>
As a CS &amp; OTC Associate, you will be responsible for managing orders from internal customers across a range of products (specifically Books). You will contribute to reporting and analytics efforts, generating regular and ad-hoc reports to support decision-making. You&rsquo;ll analyze data to identify trends, flag anomalies, and uncover opportunities for process improvements. Your insights will help drive performance, enhance customer satisfaction, and support continuous improvement across the order management lifecycle. In addition to you will play a key role in executing ordering processes to ensure timely and successful delivery. This role offers opportunities for learning, development, and creating insightful reports to share knowledge and drive improvements.</div><div><br>
Responsibilities</div><ul><li><div>
Generate and maintain basic operational and performance reports (daily/weekly/monthly)</div></li><li><div>
Take prompt action based on report outcomes or escalations&mdash;flag issues, follow up with concerned teams, and support resolution</div></li><li><div>
Share summarized updates and status reports with Team Leads and other stakeholders</div></li><li><div>
Always maintain Customer experience</div></li><li><div>
Ensure all the assigned activities orders / emails are processed within the agreed TAT &amp; quality.</div></li><li><div>
Respond professionally to customer queries by phone/ and e-mail using the Best Practice guidelines.</div></li><li><div>
Adhering to Business/Process requirements as per SOP/Training Module.</div></li><li><div>
Develop in-depth knowledge of their process/business.</div></li><li><div>
Complete RCA (Root Cause Analysis) for any escalations received for team with appropriate CAPAs</div></li><li><div>
Understand and have end to end process knowledge for the process.</div></li><li><div>
Ensure all assigned application UATs are completed within schedule.</div></li><li><div>
Ensure Quality Audited whenever required for the team.</div></li><li><div>
Be the key resource and support for the Account Manager in the sales process.</div></li></ul><div></div><div>
Requirements</div><ul><li><div>
1 to 2 years of experience (preferably in Operations)</div></li><li><div>
Willingness to work in shifts</div></li><li><div>
Basic understanding of operational reporting and ability to identify and escalate trends</div></li><li><div>
Have good experience in a customer service or customer-facing role.</div></li><li><div>
Be a great problem solver, resolving problems using existing solutions.</div></li><li><div>
Be able to adapt and flex to deliver multiple priorities in a rapidly changing administrative environment.</div></li><li><div>
Proficiency in Microsoft Office, especially Excel (e.g., filters, pivot tables, basic formulas).</div></li><li><div>
Be fluent in English, verbal and written and have excellent all-round communication skills.</div></li></ul><div></div><div>
Work in a way that works for you</div><div><br>
We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.</div><ul><li><div><br>
Working remotely from home or in our office in a flexible hybrid pattern</div></li><li><div>
Working flexible hours - flexing the times you work in the day</div></li></ul><div><br>
Working for you</div><div><br>
We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:</div><ul><li><div><br>
Comprehensive Health Insurance: Covers you, your immediate family, and parents.</div></li><li><div>
Enhanced Health Insurance Options: Competitive rates negotiated by the company.</div></li><li><div>
Group Life Insurance: Ensuring financial security for your loved ones.</div></li><li><div>
Group Accident Insurance: Extra protection for accidental death and permanent disablement.</div></li><li><div>
Flexible Working Arrangement: Achieve a harmonious work-life balance.</div></li><li><div>
Employee Assistance Program: Access support for personal and work-related challenges.</div></li><li><div>
Medical Screening: Your well-being is a top priority.</div></li><li><div>
Modern Family Benefits: Maternity, paternity, and adoption support.</div></li><li><div>
Long-Service Awards: Recognizing dedication and commitment.</div></li><li><div>
New Baby Gift: Celebrating the joy of parenthood.</div></li><li><div>
Subsidized Meals in Chennai: Enjoy delicious meals at discounted rates.</div></li><li><div>
Various Paid Time Off: Take time off with Casual Leave, Sick Leave, Privilege Leave, Compassionate Leave, Special Sick Leave, and Gazetted Public Holidays.</div></li><li><div>
Free Transport pick up and drop from the home -office - home (applies in Chennai)</div></li></ul><div><br>
About the Business</div><div><br>
A global leader in information and analytics, we help researchers and healthcare professionals advance science and improve health outcomes for the benefit of society. Building on our publishing heritage, we combine quality information and vast data sets with analytics to support visionary science and research, health education and interactive learning, as well as exceptional healthcare and clinical practice. At Elsevier, your work contributes to the world&rsquo;s grand challenges and a more sustainable future. We harness innovative technologies to support science and healthcare to partner for a better world.</div><div><br>
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our <div>Applicant Request Support Form</div> or please contact 1-855-833-5120.</div><div></div><div>
Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams <div>here</div>.</div><div></div><div>
Please read our <div>Candidate Privacy Policy</div>.</div><div></div><div>
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.</div><div></div><div><i>
USA Job Seekers:</i></div><div><div>
EEO Know Your Rights</div>.</div></div><div></div>

CS OTC Associate - 1025-CH-184

<div></div><div><div>Role Summary</div><div>
You will own the end-to-end operational onboarding and life-cycle management of all third-party (3P) content partners feeding Elsevier&rsquo;s AI products. Acting as the central orchestrator between partner organizations and our internal Product, Engineering, Legal and Finance teams, you will ensure content flows efficiently, contracts progress smoothly through internal processes, and stakeholders always know &ldquo;where we are&rdquo; against ingestion targets.</div><div>
Scope note</div><ul><li>
Individual contributor (no direct reports)</li><li>
Contract <i>negotiation</i> handled by Business Development; you shepherd agreements through Legal / Salesforce</li><li>
Most partners are in North America and Europe; occasional business-hours overlap meetings required</li><li>
Growth path may evolve toward Product Manager role</li></ul><div>
Key Responsibilities</div><div>
Content Provider Management</div><ul><li>
Own day-to-day relationship and SLA adherence for ~100 live providers across journals, books and OA aggregators</li><li>
Ensure compliance with internal standards and timelines</li><li>
Coordinate monthly ingestion, QA sign-off and payment cycles via Salesforce and Finance</li></ul><div>
Continuous Improvement and Scale</div><ul><li>
Drive workflow optimization; reduce average onboarding time</li><li>
Track and manage content ingestion and delivery pipelines</li><li>
Proactively identify bottlenecks or operational inefficiencies</li><li>
Investigate and works with appropriate internal teams and external partners to address and resolve issues</li><li>
Lead rollout of automated contract flows and maintain playbooks for new partner types</li></ul><div>
Data and Reporting</div><ul><li>
Publish monthly Tableau dashboards on ingestion volume vs. targets, partner health and revenue share</li><li>
Escalate risks early and maintain a transparent knowledge-base for internal stakeholders</li><li>
Supports the creation of and maintenance of a centralized knowledge base to support stakeholder transparency and accountability</li></ul><div></div><div>
Required Qualifications</div><ul><li>
3 + yrs in content operations or partner enablement within publishing or SaaS</li><li>
Proven program-management skills across functions</li><li>
Working knowledge of Salesforce or comparable CRM workflows</li><li>
Data fluency: can interpret dashboards (Tableau, Power BI) and spot anomalies</li><li>
Strong stakeholder communication and issue-resolution abilities</li><li>
Familiarity with digital content licensing concepts (rights, metadata, revenue share) a plus</li></ul><div>
Nice-to-Haves</div><ul><li>
Experience with AI-powered discovery, STM content, or open-access aggregation</li><li>
Exposure to product development methodologies and software e.g. JIRA/Confluence</li></ul><div>
Working Environment</div><ul><li>
Location: Remote or hybrid within North America or Europe time zones.</li><li>
Travel: &lt; 10 % for occasional partner or team off-sites.</li><li>
Reports to Director of Product Management; partners daily with Business Development, Engineering, Legal, and Finance.</li></ul><div>
Why Elsevier?</div><div>
You&rsquo;ll sit at the heart of our strategy to transform trusted research content into AI-ready assets, enabling breakthrough discovery for millions of scientists worldwide. Your operational excellence will directly accelerate that mission.</div><div>
Ready to streamline how the world&rsquo;s research enters the AI era?<br>
Apply with your r&eacute;sum&eacute; and a brief note highlighting a process improvement you spearheaded in a prior role.</div><div><br>
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AI Content Partnerships Manager

Join Elsevier and explore 6   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.