Qureos Mentor

Emaar Hospitality Group

<div>
 
 
 ABOUT THE COMPANY
 
 
 
 
 
 
 Emaar Hospitality Group, a premier global provider of enriching, personal and memorable lifestyle experiences. As an innovative, agile and influential leader in hospitality, Emaar Hospitality Group is a wholly-owned subsidiary of Emaar Properties PJSC, the developer of elegantly designed and exceptionally built property, malls and hospitality projects across the world.
 
 
 
 
 
 Address Hotels + Resorts is the first brand launched by Emaar Hospitality Group with properties situated in some of the most sought-after locations. Address brings a fresh identity to the global hospitality and service sector by setting new benchmarks with its gracious hospitality and exceptional service.
 
 
 
 
 
 Recognized for its fusion of contemporary style with a touch of classic elegance, Address Hotels + Resorts enriches the lives of its guests with intuitive experiences. Staying true to its tagline &lsquo;Where Life Happens&rsquo;, Address offers its guests opportunities to celebrate life and its most cherished moments. It&rsquo;s the ultimate Address.
 
 
 
 
 
 
 ABOUT THE FUNCTION
 
 
 
 
 
 
 This function is to ensure exceptional Guest Experiences in a highly empowered environment. Represent our brand, throughout the Guest journey, to deliver a flawless stay experience. Ensure that each guest becomes a happy fan of our Rooms &amp; other facilities, by delighting them from Check in until Check out.
 
 
 
 
 
 
 WHAT YOU WILL NEED TO SUCCEED
 
 
 
 
 
 <ul>
 <li>
 Genuine service personality, with high EQ.
 </li>
 <li>
 Minimum 2 years of experience in front office in a 5 star hospitality industry.
 </li>
 <li>
 Minimum of a high school diploma is required / College degree in Hotel Management or a related field is preferred.
 </li>
 <li>
 Oversee and ensure all operational tasks in Front Office are conducted in line with the service standards and procedures.
 </li>
 <li>
 Coaching and training on-the-job.
 </li>
 <li>
 Providing constructive feedback (on- and off-the-job).
 </li>
 <li>
 Analyzing operations and assigning resources accordingly.
 </li>
 <li>
 Conducting huddles during shifts to ensure seamless communication.
 </li>
 <li>
 Prevent complaints and ensure adequate service recovery where needed.
 </li>
 <li>
 Pro-actively communicate with fellow Ambassadors, always with the guest&rsquo;s interests at heart.
 </li>
 </ul>
 
 
 
 
 
 COMPETENCIES
 
 
 
 
 
 <ul>
 <li>
 Put Customer First
 </li>
 <li>
 Drive for Results
 </li>
 <li>
 Learning
 </li>
 <li>
 Resilience
 </li>
 <li>
 Adaptability
 </li>
 </ul>
 
 
 
 
 At Emaar, our DNA lays the foundation for everything we do. It forms the base of how we serve our customers, how we speak with one another, and the way we move forward in every decision we make. In short, it is the essence of who we are and how we communicate.
 
 
 
 
 
 
 Customer Focus
 
 
 
 Customers are our number one priority. We take pride in delivering on our promises and above all we value the trust they place in us to deliver flawless products, services and experiences.
 
 
 
 
 
 
 Ownership Mindset
 
 
 
 No detail is too small, no challenge is too big and no ambition is too great. We drive efficiency and effectiveness into every corner of our business, so we are fit for the future and to compete.
 
 
 
 
 
 
 Fast Paced
 
 
 
 Speed is everything in business. We evolve and adapt quickly and have the willpower, skills, knowledge and passion needed to deliver extraordinary speed for our customers.
 
 
 
 
 
 
 Talent and Tenacity
 
 
 
 Our people are heroes, superhumans and warriors. We are a team of great pooled talent that dream big and act quickly, with high energy and positivity.
 
 
 
 
 
 
 Adaptability
 
 
 
 We keep up with the times, disrupting and challenging the status quo. We challenge conventional wisdom and ourselves, we expect the unexpected, and we develop products and services that reflect the future.
 
</div>

Roles in Front Office

<div>
 
 
 ABOUT THE COMPANY
 
 
 
 
 
 
 Emaar Hospitality Group, a premier global provider of enriching, personal and memorable lifestyle experiences. As an innovative, agile and influential leader in hospitality, Emaar Hospitality Group is a wholly-owned subsidiary of Emaar Properties PJSC, the developer of elegantly designed and exceptionally built property, malls and hospitality projects across the world.
 
 
 
 
 
 Address Hotels + Resorts is the first brand launched by Emaar Hospitality Group with properties situated in some of the most sought-after locations. Address brings a fresh identity to the global hospitality and service sector by setting new benchmarks with its gracious hospitality and exceptional service.
 
 
 
 
 
 Recognized for its fusion of contemporary style with a touch of classic elegance, Address Hotels + Resorts enriches the lives of its guests with intuitive experiences. Staying true to its tagline &lsquo;Where Life Happens&rsquo;, Address offers its guests opportunities to celebrate life and its most cherished moments. It&rsquo;s the ultimate Address.
 
 
 
 
 
 
 ABOUT THE ROLE
 
 
 
 
 
 
 The role is to drive revenue growth by proactively identifying, developing, and managing key business opportunities across corporate, leisure, and group segments. The role holder builds strong client relationships, promotes the hotel&rsquo;s offerings, and collaborates with internal teams to deliver exceptional service that aligns with the brand&rsquo;s luxury standards.
 
 
 
 
 
 
 CORE RESPONSIBILITIES
 
 
 
 
 
 <ul>
 <li>
 Develop and implement targeted sales strategies by create and execute effective sales plans focused on increasing revenue from corporate, leisure, and group segments while aligning with the hotel's luxury positioning.
 </li>
 <li>
 Identify and pursue new business opportunities by monitor market trends, competitor performance, and client behavior to uncover potential leads and adapt strategies to stay ahead in a competitive environment.
 </li>
 <li>
 Build and maintain strong client relationships by foster long-term partnerships with key accounts and decision-makers through personalized service and consistent engagement to drive loyalty and repeat business
 </li>
 <li>
 Manage a portfolio of key accounts across corporate, leisure, and group segments, ensuring consistent achievement of revenue targets and client satisfaction.
 </li>
 <li>
 Conduct proactive sales activities including face-to-face meetings, site inspections, virtual presentations, and participation in sales trips and industry events.
 </li>
 <li>
 Prepare tailored proposals and contracts that reflect the hotel's premium offerings, aligning with client needs and brand standards.
 </li>
 <li>
 Collaborate with internal departments such as Revenue, Events, Reservations, and Front Office to ensure smooth handover and flawless execution of group bookings and VIP stays.
 </li>
 <li>
 Utilize CRM tools to manage leads, log client interactions, and track performance metrics, ensuring data accuracy and actionable insights.
 </li>
 <li>
 Monitor competitor activity and market trends, providing feedback to adjust pricing and positioning strategies as needed.
 </li>
 <li>
 Support marketing initiatives by contributing to campaign planning, client communications, and promotional materials when needed.
 </li>
 </ul>
 
 
 
 
 
 WHAT YOU WILL NEED TO SUCCEED
 
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in hospitality management, Business Administration, Sales, or a related field
 </li>
 <li>
 Written and spoken English is essential, Arabic is preferred.
 </li>
 <li>
 Minimum of 3&ndash;5 years of experience in hospitality sales, preferably within a luxury or 5-star hotel environment
 </li>
 <li>
 Extensive experience in developing and executing sales strategies, managing key client relationships, and achieving revenue targets within the hospitality or luxury service industry.
 </li>
 </ul>
 
 
 
 
 
 COMPETENCIES
 
 
 
 
 
 <ul>
 <li>
 Put Customer First
 </li>
 <li>
 Drive for Results
 </li>
 <li>
 Learning
 </li>
 <li>
 Resilience
 </li>
 <li>
 Adaptability
 </li>
 </ul>
 
 
 
 
 At Emaar, our DNA lays the foundation for everything we do. It forms the base of how we serve our customers, how we speak with one another, and the way we move forward in every decision we make. In short, it is the essence of who we are and how we communicate.
 
 
 
 
 
 
 Customer Focus
 
 
 
 Customers are our number one priority. We take pride in delivering on our promises and above all we value the trust they place in us to deliver flawless products, services and experiences.
 
 
 
 
 
 
 Ownership Mindset
 
 
 
 No detail is too small, no challenge is too big and no ambition is too great. We drive efficiency and effectiveness into every corner of our business, so we are fit for the future and to compete.
 
 
 
 
 
 
 Fast Paced
 
 
 
 Speed is everything in business. We evolve and adapt quickly and have the willpower, skills, knowledge and passion needed to deliver extraordinary speed for our customers.
 
 
 
 
 
 
 Talent and Tenacity
 
 
 
 Our people are heroes, superhumans and warriors. We are a team of great pooled talent that dream big and act quickly, with high energy and positivity.
 
 
 
 
 
 
 Adaptability
 
 
 
 We keep up with the times, disrupting and challenging the status quo. We challenge conventional wisdom and ourselves, we expect the unexpected, and we develop products and services that reflect the future.
 
 
 
</div>

Cluster Role in Sales

Join Emaar Hospitality Group and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Emaar Hospitality Group

ABOUT_COMPANY

Roles in Front Office

Cluster Role in Sales