Qureos Mentor

Embassy Suites by Hilton Tampa Downtown Convention Center

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 A Front Desk Clerk is responsible for assisting Guest Service Agents in checking in and checking out guests in the hotel's continuing effort to deliver outstanding guest service and financial profitability.
 
 
 
 What will I be doing?
 
 
 
 As a Front Desk Clerk, you would be responsible for assisting Guest Service Agents in checking in and checking out guests in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:
 
 
 <ul>
 <li>
 Assist Guest Service Agents and Front Office leadership with the checking in and checking out of guests.
 </li>
 <li>
 Respond to guest inquiries and in a timely, friendly and efficient manner
 </li>
 <li>
 Provide driving and/or walking directions to guests to local destinations
 </li>
 <li>
 Ensure a high level of product knowledge of the hotel, including, but not limited to, directions, hours of outlet operation, hotel services, hotel events and local and community events and attractions
 </li>
 <li>
 Assist fellow team members and other departments wherever necessary to maintain positive working relationships
 </li>
 <li>
 Provide or obtain accurate information
 
 
 
 </li>
 </ul>
 
 What are we looking for?
 
 
 
 Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
 
 
 <ul>
 <li>
 Hospitality - We're passionate about delivering exceptional guest experiences.
 </li>
 <li>
 Integrity - We do the right thing, all the time.
 </li>
 <li>
 Leadership - We're leaders in our industry and in our communities.
 </li>
 <li>
 Teamwork - We're team players in everything we do.
 </li>
 <li>
 Ownership - We're the owners of our actions and decisions.
 </li>
 <li>
 Now - We operate with a sense of urgency and discipline
 
 
 
 </li>
 </ul>
 In addition, we look for the demonstration of the following key attributes:
 
 
 <ul>
 <li>
 Quality
 </li>
 <li>
 Productivity
 </li>
 <li>
 Dependability
 </li>
 <li>
 Customer Focus
 </li>
 <li>
 Adaptability
 
 
 
 </li>
 </ul>
 Preferred Experience and Qualifications:
 
 
 <ul>
 <li>
 Prior Hilton/OnQ experience
 </li>
 <li>
 Night Audit experience
 </li>
 <li>
 Hospitality Degree, any focus
 
 
 
 </li>
 </ul>
 Required Experience:
 
 
 <ul>
 <li>
 Minimum of 6 months experience in hotel front desk role or hospitality degree
 </li>
 <li>
 Minimum 6 months in the hotel industry (i.e. food and beverage, customer service, hotel, or service industry related positions)
 
 
 
 </li>
 </ul>
 Required Qualifications:
 
 
 <ul>
 <li>
 Must have a flexible schedule, including Mornings, Evenings, Weekends and Holidays
 
 
 
 </li>
 </ul>
 
 What will it be like to work for Hilton?
 
 
 
 Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
 
 
 
 Work Locations
 
 
 
 Embassy Suites Tampa Downtown Convention Center
 
 
 
 Schedule
 
 
 
 Full-time
 
 
 
 Brand
 
 
 
 Embassy Suites by Hilton
 
 
 
 Job
 
 
 
 Guest Services, Operations, and Front Office
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Front Desk Agent - Embassy Suites Tampa Downtown Convention Center

<div>
 During third shift, greets and registers guests, providing prompt and courteous service. Checks guests out of the hotel. Resolves guest challenges throughout their stay in the hotel. Upgrades guests and promotes hotel services and amenities. Completes the registration process, codes electronic keys, and makes appropriate selection of rooms based on guest needs. Promotes and administers Marketing Programs for arriving guests. Ensures guest knows location of room and arranges for team member to accompany guest to room. Provides welcome packet containing room keys, tokens of our appreciation, gifts, etc. to guest.
 
 
 
 What are we looking for?
 
 
 
 Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
 
 
 <ul>
 <li>
 Hospitality - We're passionate about delivering exceptional guest experiences.
 </li>
 <li>
 Integrity - We do the right thing, all the time.
 </li>
 <li>
 Leadership - We're leaders in our industry and in our communities.
 </li>
 <li>
 Teamwork - We're team players in everything we do.
 </li>
 <li>
 Ownership - We're the owners of our actions and decisions.
 </li>
 <li>
 Now - We operate with a sense of urgency and discipline
 
 
 
 </li>
 </ul>
 In addition, we look for the demonstration of the following key attributes:
 
 
 <ul>
 <li>
 Quality
 </li>
 <li>
 Productivity
 </li>
 <li>
 Dependability
 </li>
 <li>
 Customer Focus
 </li>
 <li>
 Adaptability
 
 
 
 </li>
 </ul>
 Required Experience:
 
 
 <ul>
 <li>
 Minimum 6 months Night Audit experience
 </li>
 <li>
 Industry Experience: Minimum 1 year of hotel front office experience
 
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 Prior Hilton/OnQ experience
 </li>
 <li>
 Hospitality Degree, any focus
 
 
 
 </li>
 </ul>
 Required Qualifications:
 
 
 <ul>
 <li>
 Must have a flexible schedule, weekends, holidays and overnight availability
 
 
 
 </li>
 </ul>
 
 What will it be like to work for Hilton?
 
 
 
 Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
 
 
 
 Work Locations
 
 
 
 Embassy Suites Tampa Downtown Convention Center
 
 
 
 Schedule
 
 
 
 Full-time
 
 
 
 Brand
 
 
 
 Embassy Suites by Hilton
 
 
 
 Job
 
 
 
 Guest Services, Operations, and Front Office
</div>

Overnight Front Desk Agent - Embassy Suites Tampa Downtown Convention Center

Join Embassy Suites by Hilton Tampa Downtown Convention Center and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Embassy Suites by Hilton Tampa Downtown Convention Center

About Company

Front Desk Agent - Embassy Suites Tampa Downtown Convention Center

Overnight Front Desk Agent - Embassy Suites Tampa Downtown Convention Center