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Emerald Avenue Medical Clinic

About the RoleWe are seeking an organized and proactive full-time &quot;Female Patient Coordinator&quot; to join our multi-specialty clinic. She will act as the main liaison between patients and the medical team, ensuring a smooth and supportive experience. The role includes converting marketing leads into patients, answering enquiries, managing appointments, and coordinating treatments and/or surgeries.Key Responsibilities1. Lead Conversion &amp; Enquiries<ul><li>Respond promptly to leads generated through clinic marketing campaigns (WhatsApp, phone, email, social media).</li><li>Convert enquiries into booked appointments through effective communication and follow-up.</li><li>Maintain a high conversion rate by understanding patient needs and offering suitable services.</li><li>Comfortable to work with CRM.</li></ul>2. Patient Coordination<ul><li>Act as the primary point of contact for patients, providing accurate information and guidance.</li><li>Coordinate with doctors, nurses, and administrative teams to manage schedules and patient flow.</li><li>Ensure patients clearly understand their treatment plans, preparation requirements, and follow-up steps.</li><li>Handle patient concerns professionally and escalate when necessary.</li></ul>3. Appointment &amp; Treatment Management<ul><li>Schedule, confirm, and adjust appointments based on doctor availability and patient needs.</li><li>Prepare daily patient rosters and ensure smooth transitions between consultations and procedures.</li><li>Monitor patient journey from first contact to post-treatment follow-up.</li><li>Maintain accurate patient records in the clinic&rsquo;s EMR system.</li></ul>4. Administrative Support<ul><li>Assist with front desk duties during peak times.</li><li>Support the clinic in maintaining high standards of service and patient satisfaction.</li><li>Generate reports related to enquiries, conversions, and patient feedback when required.</li></ul>Requirements<ul><li>Previous experience in a medical clinic, hospital, or healthcare customer service role.</li><li>Strong communication skills in English &amp; Arabic</li><li>Ability to confidently handle patient enquiries and convert leads effectively.</li><li>Professional, warm, and patient-centered approach.</li><li>Familiarity with EMR systems and Medical workflow.</li><li>Strong organizational skills and attention to detail.</li><li>Ability to multitask in a fast-paced environment.</li><li>Ready to join immediately.</li></ul>Job Type: Full-timePay: From AED6,000.00 per monthEducation:<ul><li>Diploma (Preferred)</li></ul>Experience:<ul><li>Clinic/Hospital Sales: 1 year (Required)</li></ul>Language:<ul><li>English &amp; Arabic (Required)</li></ul>

Female Patient Coordinator

Join Emerald Avenue Medical Clinic and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Emerald Avenue Medical Clinic

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Female Patient Coordinator