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EMFI Group Qatar

EMFI Qatar Group is looking for a Customer Relationship and Communication Coordinator (Bilingual - Arabic &amp; English) for its requirements with the following qualifications:Qualification: <ul><li>BSc or equivalent degree in media/Communication/relevant faculty from a recognized university</li><li>05 years of demonstrated experience in Public Relation and communications</li><li>Arabic and English Language Fluency essential</li></ul>Principal Accountabilities:<ul><li>Communications Officer with experience in the management and coordination of customer and stakeholder communications in the infrastructure development sector</li><li>Coordination and reporting from Ashghal&rsquo; s Customer Relationship Management</li><li>System {CRMS) based on a Microsoft dynamics platform. This will include monitoring Of performance against defined SlA's and recommending actions for improvement</li><li>Management and coordination of external communications issued by the Project Affairs Directorate utilising multiple channels including social media platforms</li><li>Working in consultation with Ashghal&rsquo; s public relations Dept, ensure the coordination of media communications and briefings issued by the lA Directorate from time to time</li><li>Develop and manage the introduction of policies, processes and procedures designed to improve the quality of communications with customers, stakeholders and Government agencies</li><li>Provide advice and support to Departments and Programme Governance Teams on the quality and content of communications</li><li>Prepare and coordinate internal and external briefing material on the progress and status of Ashghal&rsquo; s projects and programmes</li><li>Act as the coordinator for the preparation of the lA Directorate communications response to emergency incidents and customer complaints including the follow-up of all issues which exceed the approved SlA times for response</li><li>Monitor reports and performance data on the quality of customer relationships on an ongoing basis and provide appropriate performance reports for review by the senior Management team</li><li>Preparation and updating Project Affairs&rsquo; Customer Relationship Management Plan</li><li>Support the Project Affairs Senior Management team in other tasks or communications activities as required from time to time</li><li>Experienced communications professional focusing on customer relationship management in the infrastructure sector</li><li>Competencies in all communications channels with specific skills in media communications and customer complaints management</li><li>Management and coordination of customer relationship performance and communications to best practice standards</li><li>Ensure consistency in the quality of communications with customers, stakeholders and Government Departments</li><li>Management accountability to ensure that the required governance of the department is applied on behalf of PWA</li></ul>Interested candidate/s may send their CV to hiringemfi2022 @gmail.com and type the code on the subject as: Customer Relationship and Communication CoordinatorJob Types: Full-time, Permanent, ContractPay: QAR11,000.00 - QAR15,000.00 per monthAbility to commute/relocate:<ul><li>Doha: Reliably commute or planning to relocate before starting work (Required)</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>CSR manager: 10 years (Required)</li></ul>Language:<ul><li>ARABIC (Required)</li></ul>

Customer Relationship and Communication Coordinator

Join EMFI Group Qatar and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

EMFI Group Qatar

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Customer Relationship and Communication Coordinator