Urwah Admin

Emirates Islamic

<div>To comply with country regulations, we are looking for UAE talent to fill this role.
Job Responsibility:
The primary purpose of this job is to assist Relationship Manager in
<ul><li>Utilize the bank data to identify processes and journeys that require improvement based on their current performance and KPIs
</li><li>Conduct a thorough analysis of the current behavior, identify process weak points
</li><li>Propose and drive initiatives backed by a clear plan with pre-identified goals that contribute to the CX strategy
</li><li>Maintain a roadmap for initiatives and activities required to keep improving the customer journeys (IT &amp; Non-IT dependent)
</li><li>Work closely with stakeholders such as Channel owners to align on priorities of journeys that require improvements and co-drive the delivery
</li><li>Provide regular updates and feedback on the launched initiatives, their performance vs the projected results, and their contribution to the bank.
</li><li>Propose amendments to update current MIS to improve reporting efficiency and consistency.
</li><li>Work with internal stakeholders such as Operational Risk, Operations, and compliance to ensure proper documentation and bank processes are adhered to
</li><li>Liaise with front line staff such as Call Center and Branches to ensure processes are clearly understood, implemented, and followed
</li><li>Work closely with the CX team members to keep up to date on the identified issues, root cause analysis, and voice of customer performance and results
</li></ul>Job Skills &amp; Qualifications:
<ul><li>Relevant education with minimum of Bachelors&rsquo; Degree
</li><li>Minimum 7 years banking experience with minimum 3 years&rsquo; experience in a similar position/role
</li></ul>What we offer you:
<ul><li>Competitive salary package
</li><li>Strong emphasis on work-life balance and wellbeing across the bank
</li><li>World-class Learning &amp; Development platform and career development
</li><li>Generous annual leave entitlement and Private Healthcare
</li><li>Preferential banking facilities for employees</li></ul></div>

Senior Manager – CX Insights & Journeys - UAEN

<div>Organization Unit Purpose
IB Operations &amp; Governance also known as 'back office', provides support to the client facing teams known as the 'front office'. The front office generates business for the platform, and operations ensure that the transactions are settled in an efficient, controlled, timely manner. Investment Banking Operations is a specialist operations role that requires understanding of the Capital Market activities of the unit.
The purpose of this organization unit is to work side by side with business units across Investment Banking (Emirates NBD Capital Limited and Emirates NBD Capital PSC) so that business transactions are executed and administered successfully and smoothly. Governance team structure rules, practices, and processes to direct and manage the company efficiently.
Corporate governance is important because it creates a system of rules and practices that determines how a company operates and how it aligns with the interest of all its stakeholders. Good corporate governance fosters ethical business practices, creates transparent rules and controls, guides leadership, and aligns the interests of shareholders, directors, management, and employees which lead to financial viability.
Successful companies strive to have exemplary corporate governance. It is not enough for a company to be profitable; it also must demonstrate good corporate culture through environmental awareness, ethical behavior, and other sound corporate governance practices.
The four P's of corporate governance are people, process, performance, and purpose. 
Job Purpose
The job holder is expected to handle the below responsibilities.
<ul><li>Assist the line Manager in preparing SOPs, policies and processes for Emirates NBD Capital Limited &amp; Emirates NBD Capital PSC
</li><li>Review any amendments prior to update of process / procedure from a Governance Standpoint and recommend corrective and control points if required.
</li><li>Oversight of the EmCap risk and controls and ensure strict compliance.
</li><li>Monitor, track and report on external / internal audits pertaining to EmCap and ensure corrective action is taken to meet strategic and business objectives and timely closure of audit observations.
</li><li>Reviews the frequency of internal and external audits and how any issues that those audits raised have been handled.
</li><li>Assist Line Manager in implementing Audit recommendations.
</li><li>Assist in preparing Board files.
</li><li>Policies and procedures for reconciling conflicts of interest (how the company approaches business decisions that might conflict with its mission statement)
</li><li>Review of vendor agreements to align with Group policies and Master Agreements
</li><li>RFIs / Surveys / Questionnaires received from the Regulator / Markets and work with business to complete them by the due date
</li><li>Keep a track of all data requests received from the Regulator ensuring they are addressed on time working closely with EmCap Compliance
</li><li>Responsible of conducting the annual SCA and related markets license renewal procedures, and licenses for any new activities.
</li><li>SPOC for any issues raised during the Compliance monitoring and QA reviews.
</li><li>Any concerns of data leakage or cyber security event needs to be highlighted to EmCap OPS and Compliance.
</li><li>When notified of any suspicious transactions (fraudulent) highlighted by Business or Compliance and escalate to EmCap Head of Gov &amp; Ops for review and further escalation as required.
</li><li>Work closely with Business and Operations to remediate any customer data/agreement related gaps / issues.
</li><li>Assist Group / EmCap Compliance by working closely with Business / Operations / IT and providing the
</li><li>customer data / information pertaining to the regulatory and Annual FATCA/CRS submission.
</li><li>Monitor the compliance of all employees with the Employee Handling Policy, PAD, PI, Wall Crossing, Code of Conduct and any other Group Policy related concerns from a governance standpoint.
</li><li>Assist in review of processes, policies, Operational Risk Control Assessments (ORCAs,) Key Control Assessments (KCAs), Key Risk Indicators (KRIs)
</li><li>Ensure adherence to the Operational Risk framework/ policy for ENBD within C&amp;IB (inclusive of Business Continuity and other Information Security policy / requirements)
</li><li>Conduct learning sessions and staff training pertaining to any issue/ process improvement / new regulation etc. from a governance standpoint
</li><li>Ensure that all user access reviews for business are completed within the required timeframe.
</li><li>Ensure that all ENBD Group Mandatory Trainings are complete by all staff within the required timeframe
</li><li>NPPA&rsquo;s to be raised by EmCap and monitored for closure in a timely manner
</li><li>Initiate process development/amendments as applicable with GOPS, Ops risk, Compliance teams and ensure that NPPA is signed off within the project/ planned timelines.
</li><li>Assist Line Manager for any new initiatives taken up by EmCap (pertaining to UAE / regulatory requirements or as part of overall organizational / process improvement)
</li><li>Assist Line Manager in implementing the Identified opportunities to automate and make the processes efficient to ensure that EmCap business teams are served in an efficient way.
</li><li>Liaise with various internal stakeholders such as GOPS, IT, Tanfeeth, business teams, OpRisk, Legal &amp; Compliance to ensure that the project deliverables are met as per the timelines.
</li>Any other Governance related support for the line manager 
<li>
</li></ul>Job Content
1. Review of transaction documents
<ul><li>Interact with business for obtaining documents missing in transaction pack
</li><li>Review documents and convey feedback to the business teams
</li><li>Participate in internal discussions/conference calls to form a consensus on documents
</li></ul>2. Arranging internal approvals/vetting of transaction documents
<ul><li>Interact with internal legal department, INA, Risk, Compliance, AWAI and any other related department for seeking their input/concurrence on documents or part of the document.
</li><li>Participate in internal discussions/conference calls to form a consensus on documents
</li></ul>3. Coordinating with different departments for the execution of transaction
<ul><li>Coordinate with Compliance, Legal, FIN, other concerned departments for the execution of transaction and removal of bottlenecks.
</li></ul>4. Assistant Manager Governance &amp; Business Support
<ul><li>Assist the Line Manager in supervise the work of Operations &amp; Gov. Set their annual objectives and review their performance.
</li></ul>5. Responding to inquiries of INA, OPS Risk, GCD, GCCS and other departments of Bank.
Assist the Line manager in interacting with various departments across the Emirates NBD to answer their queries/questions, provide them required reports and participate in Bank-Wide Initiatives 
<ul><li>
</li></ul>Education
<ul><li>University Degree/ Post graduation
</li>Professional Certification (Such as Banking Diplomas) 
<li>
</li></ul>Experiences
Industry
5 years in Investment Banking or Corporate Banking
Regional
5-10 years in UAE or the GCC
Functional
5 to 7 years in Business Support role or Compliance role 
Knowledge &amp; Skills
Technical :
<ul><li>Knowledge of Investment Banking functions - Global Capital Market transactions and settlements &ndash; (DCM /ECM transactions including IPO settlements), Loan Syndications, M&amp;A transactions, knowledge of Banking Laws and Regulations, Commercial Laws, Basic Accounting Rules, Invoicing &ndash; payables &amp; receivables, Premise Project management, Company Secretarial skills, review of contracts/agreements, vendor management
</li><li>DIFC/SCA/Central Bank regulations
</li><li>IT system testing/implementation
</li></ul>Managerial :
<ul><li>Planning, Organizing, Leadership, Control, Communication
</li>Skills, Result Oriented 
<li>
</li></ul>Behavioral Competencies
<ul><li>Analytic, strategic and lateral thinking
</li><li>Team player, interpersonal skills
</li>Self-starter and works with minimum supervision 
<li>
</li></ul>#LI-KS1</div>

Manager - Governance

<div>About ENBD 
Emirates NBD is a market leader across the MENAT (Middle East, North Africa and T&uuml;rkiye) region with a presence in 13 countries, serving over 9 million customers. Emirates NBD is the leading financial services brand in the UAE with a Brand value of approximately USD 4 billion. We serve our customers and help them realise their financial objectives through a range of banking products and services including retail banking, corporate &amp; institutional banking, Islamic banking, investment banking, private banking, asset management, global markets and treasury, and brokerage operations. We are a key participant in the global digital banking industry, with 97% of all financial transactions and requests conducted outside of our branches. We also operate Liv, the lifestyle digital bank by Emirates NBD. With over half a million users, it continues to be the fastest-growing digital bank in the region. 
Job Overview: 
The FX Specialist will be responsible for activating not only New to FX but also increasing the share of wallet by cross selling new products under the product basket. 
Key Responsibilities:
<ul><li>Maintain close contact and relationship with respective portfolios of customers such that we remain one of main bank getting their major share of wallet.
</li><li>Support Head of Cross sell with market feedback to develop differentiated sales and business development approach for different regions.
</li><li>Assess product risk, reputation risk and product suitability by deploying global best practices.
</li><li>Coach Business Banking Relationship Managers to enhance FX business generation opportunities.
</li><li>Ensure optimum client calls are conducted on a weekly basis to maximize primary transaction banking sales.
</li>Work closely with all products and channel partners from retail banking to maximize opportunities provided through regular contact, feedback, co-ordination and cross referrals. 
<li>
</li></ul>Skills and Experience
 <ul><li>Preferably a management graduate with 5-7 years relevant working experience. MBA in Finance or Bachelor's degree (Essential)
</li><li>In-depth knowledge of Fx products, services &amp; delivery channels available for SME customers in the region
</li><li>Analytical thinking (Uses information to come up with solution or recommendation), Forward thinking, fair minded.
</li><li>Strong analytical, problem solving, networking and financial management skills. Informed in market competition, industry practices and regulations for Business banking.
</li>Arabic Speaker is a must. 
<li>
</li></ul>There&rsquo;s never been a better time to join Emirates NBD.
We&rsquo;re one of the region&rsquo;s most recognisable brands. We&rsquo;re banking innovation leaders. We&rsquo;re growing across both the UAE and our global offices. We offer a huge range of professional development opportunities to accelerate your career. It also goes without saying that we provide extremely competitive rewards, benefits and perks too, like our flexible work policy so you can work from home whenever it suits. 
At ENBD, we encourage interested candidates to review the key responsibilities and qualifications for each role and apply for positions that match their skills and capabilities.
#LI-LA1</div>

FX Specialist

<div>The purpose of this job is to assist while being trained on the various tasks and responsibilities within the Group Corporate Affairs Unit, mainly Internal and External Communications activities. 
These responsibilities include:
<ul><li>Assisting in Group-wide communication to all employees within the Group ensuring that all internal messages, articles, circulars disseminated within the Group are aligned with the bank&rsquo;s policies and procedures; are proofread and screened for sensitive content and for consistency in layout; this includes the daily alerts, e-bulletin newsletter and weekly circulars
</li><li>Assisting in drafting speeches, messages, quotes for Group leadership, drafting of messages from Group CEO to all employees, drafting of press releases and answers to media queries as well as proof reading articles and circulars disseminated within the Group
</li>Assisting with the management of Group Initiatives such as General Assembly Meetings, Annual Reports, Financial Results announcements, Awards submission and special initiatives etc. 
<li>
</li></ul>The job holder&rsquo;s unique contribution is his qualifications as a university graduate in Communications.</div>

Bedaya Graduate Trainee - Group Corporate Affairs (UAE NATIONAL)

<div>
 
 The Compliance Unit ensures the Bank complies with all relevant external laws and regulations, including Sanctions, Anti-Money Laundering (AML), and Counter-Terrorist Financing (CTF). This includes compliance with both local and international (US, EU) standards.
 
 
 
 
 
 
 Role Purpose:
 
 
 
 The Assistant Compliance Manager &ndash; AML plays a critical role in ensuring the bank complies with Anti-Money Laundering and Counter-Terrorist Financing regulations by identifying, analyzing, and reporting suspicious activities. This role supports the development and implementation of AML frameworks, monitors transaction activities, and provides regulatory reporting in line with UAE Central Bank requirements. It also involves supporting internal investigations, addressing audit findings, delivering AML training, and engaging with stakeholders to enhance compliance controls. The position contributes to risk mitigation, ensures timely and accurate SAR filings, and fosters a culture of compliance through guidance, collaboration, and continuous improvement.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Conduct complex investigations into suspicious transactions, gathering data and reporting findings in line with AML/CTF regulations.
 </li>
 <li>
 Ensure timely and accurate filing of Suspicious Activity Reports (SARs) to comply with legal and regulatory requirements.
 </li>
 <li>
 Monitor and review AML controls, identify process weaknesses, and recommend improvements to reduce financial crime risk.
 </li>
 <li>
 Handle day-to-day AML/CDD compliance issues, including responding to internal/external audit findings and regulatory queries.
 </li>
 <li>
 Support the implementation of compliance initiatives and system enhancements in coordination with the Compliance Roadmap.
 </li>
 <li>
 Engage regularly with CBUAE/FIU/LEA through systems and reports to address compliance-related matters.
 </li>
 <li>
 Collaborate with business units to strengthen internal controls, provide training, and promote a culture of compliance.
 </li>
 </ul>
 
 
 
 
 
 Required Education &amp; Experience:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree with minimum 3 years of experience in financial crime compliance, investigations, or a related field.
 </li>
 <li>
 Strong knowledge of AML and Sanctions Compliance, including UAE Central Bank regulations and international best practices.
 </li>
 <li>
 Professional certification such as CAMS or ICA &ldquo;preferred&rdquo;
 </li>
 <li>
 Proficient in time management, investigation, and analytical thinking with a strong understanding of banking products and compliance tools.
 </li>
 <li>
 Excellent communication skills with the ability to engage across all levels of management
 </li>
 </ul>
</div>

Assistant Compliance Manager - AML (UAEN Only)

<div>The Analyst, Retail Performance Management will manage incentive compensation and performance reporting for Retail Banking Sales, Call Center and IIS. He/She will have to work with different stakeholders across the bank and act as a trusted business partner to help assess, measure and enhance the performance of revenue generation activities. Knowledge is MS Excel pivot tables and function is preferential.
The Analyst will have the following Job responsibilities:
Performance Analytics and Business Insights
<ul><li>Manage the performance reporting and incentives for Retail Banking Sales, IIS and Call Center.
</li><li>Analyze large, multi-dimensional datasets, identify actionable insights and provide recommendations.
</li><li>Develop intelligent analyses backed by quantitative data that guide strategic business decisions.
</li><li>Analyze sales results and set up reports containing respective conclusions, ideas, and general guidance.
</li><li>Generate key dashboards for Sales, Business Planning, and Product Management.
</li><li>Maintain healthy staff participation and cost of acquisition through continuous monitoring.
</li></ul>Budgeting and Control
<ul><li>Prepare and monitor incentive budgets for respective channels and segments in line with over all objectives of the bank.
</li><li>Calibrate the incentive plans by using various models (such as NPV) to obtain desired incentive to revenue percentage.
</li><li>Implement robust controls and processes to mitigate risks associated with incentive computation process.
</li><li>Provide support and work in collaboration with Finance, HR and Audit with regards to governance.
</li></ul>Stakeholder management
<ul><li>Build and maintain strong relationship with stakeholders to understand their objectives, priorities and how data driven customer insights can help them in making informed and optimum decisions.
</li><li>Partner with stakeholders to identify and analyze areas of revenue generation opportunities for products and/or services in support of business goals and to monitor the sales agent&rsquo;s overall effectiveness throughout the sales process.
</li><li>Run and participate in various meetings and conference calls with a wide range of participants.
</li></ul>Strategic
<ul><li>Provide strategic support to Group Companies by reviewing their existing performance management plans. Present findings to the management, propose and implement changes in line with the XCEED platform.
</li><li>Boost sales performance by launching tactical sales enhancement programs and contests.
</li><li>Work towards digitization of manual dashboards by using latest technologies such as SAS and Power BI.</li></ul></div>

Graduate Trainee: Performance Management (UAE Nationals)

<div>Job Description
 
This is role for UAEN with Family Book
 
Responsibilities 
 
<ul><li>Handle transactions for customers, including check cashing, deposits, withdrawals, transfers, loan payments, cashier&rsquo;s checks, and opening and closing of accounts
</li><li>Identify customer needs, provide information on new products and services, and direct customers to branch representatives as needed
</li><li>Reconcile cash drawers at the end of your shift, count and package coins and currency, turn in any excess or damaged currency to head teller
</li><li>Track, record, report, and store transactional information and special requests
</li>Provide a high level of customer service, offering answers and assistance with a smile 
<li>
 
</li></ul>Required Skills And Qualifications 
 
<ul><li>High school diploma or equivalent
</li><li>Basic math and computer skills
</li><li>Cash-handling experience
</li><li>Excellent communication, customer-service, and time-management skills
</li><li>Ability to pass a background check
</li><li>Strong dedication to accuracy and efficiency</li></ul></div>

Teller- UAE Only

Join Emirates Islamic and explore 7   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.