Qureos Mentor

EMKAN | إمكان

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 JOB PURPOSE:
 
 
 
 
 
 
 To lead initiatives that drive operational efficiency, process improvement, automation, and governance across the organization. The Senior Supervisor will oversee the design, implementation, and monitoring of frameworks, policies, KPIs, and automation solutions ensuring improved productivity, compliance, and strategic alignment.
 
 
 
 
 
 
 KEY ACCOUNTABILITIES:
 
 
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 Identify opportunities for process automation across operational functions.
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 Work with IT and vendors to design, implement, and optimize RPA (Robotic Process Automation) solutions.
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 Monitor and evaluate the performance of automation bots, ensuring ROI and process stability.
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 Support the integration of automation tools with core business systems.
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 Develop, track, and analyse KPIs for operational departments and automation initiatives.
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 Provide performance insights and recommendations to management for decision-making.
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 Lead operational quality reviews and prepare regular performance reports.
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 Supervise operational excellence and automation projects from initiation to completion.
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 Support organizational change initiatives, including automation adoption and user training.
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 Coordinate with business units to ensure smooth implementation of process improvements.
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 Developing and monitoring key performance indicators to drive improvement and ensure alignment with organizational goals.
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 Ensure compliance with regulatory requirements and developing and implementing policies and procedures to mitigate risk.
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 </ul>
 
 
 
 
 
 
 
 
 Qualifications and experience:
 
 
 <ul>
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 Bachelor&rsquo;s degree in business administration, Industrial Engineering, Information Systems, or a related field.
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 3&ndash;4 years&rsquo; experience in operational excellence, process improvement, or automation.
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 </ul>
 
 
</div>

Operational Excellence Senior Supervisor

<div>
 
 Job Brief:
 
 
 
 
 
 This role is pivotal in driving the design, development, implementation and maintenance of mission-critical financial systems, including loan origination, credit scoring, and core lending platforms. This role demands a deep understanding of software engineering best practices, systems architecture, secure coding, and experience in delivering robust, scalable, and high-performance solutions within the financial services domain. The ideal candidate will possess a blend of technical expertise, strategic vision, and leadership acumen.
 
 
 
 
 
 
 
 
 Responsibilities:
 
 
 
 
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 Lead the development of core systems and microservices that power Emkan&rsquo;s lending and finance platforms.
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 Translate business requirements into high-quality, scalable, and maintainable software solutions.
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 Contribute to the design of application and system architecture that aligns with the enterprise technology strategy.
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 Collaborate with business stakeholders, IT leadership, and cross-functional teams to understand business requirements and priorities.
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 Stay updated on development trends, technologies, and tools, and make recommendations for adoption
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 Support system monitoring and production issue resolution as part of post-deployment activities.
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 Ensure adherence to coding standards, security policies and software development lifecycle (SDLC) processes.
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 </ul>
 
 
 
 
 Qualification and Experience:
 
 
 
 
 <ul>
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 Bachelor&rsquo;s degree in IT or Business Administration or any related discipline
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 4 &ndash; 6 years of relevant experience in IT Banking Operations and especially in IT the development and implementation of IT applications
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 Strong understanding and working knowledge of application development and support for Core banking applications and mainframe environment.
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 Ability to work in a highly dynamic environment with a strong focus on maintaining the uptime of all running applications.
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 Deep understanding of banking applications environment is a must.
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 </ul>
 
 
</div>

Core Development Senior Specialist

<div>
 
 Job Brief:
 
 
 
 
 
 The Application Support Associate Manager is responsible for managing the performance, maintenance, and support of all core business applications across Emkan&rsquo;s ecosystem. The role ensures high availability, efficiency, and continuous improvement of systems used by internal users, customers, and partners. The manager leads a team that provides Level 1&ndash;3 support, coordinates with vendors, and ensures timely resolution of incidents and service requests while maintaining compliance with service-level agreements (SLAs) and regulatory standards.
 
 
 
 
 
 
 
 
 Responsibilities:
 
 
 
 
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 Oversee day-to-day operations and support for all business-critical applications, including digital lending platforms, CRM, ERP, and integrations.
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 Manage incident, problem, and change management processes in alignment with Emkan&rsquo;s Service Delivery Management.
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 Serve as the primary escalation point for application issues affecting end-users and business continuity.
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 Define, monitor, and report on SLAs, KPIs, and service performance metrics.
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 Ensure timely resolution of incidents and service requests through root cause analysis and preventive action.
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 Maintain a knowledge base for common application issues and resolutions.
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 Implement and maintain application performance monitoring tools.
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 Proactively identify and resolve performance bottlenecks.
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 Ensure security, data integrity, and compliance of supported applications.
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 Lead, mentor, and develop a team of application support specialists and analysts.
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 Allocate resources effectively to meet business needs and shift coverage.
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 Promote a culture of customer service, accountability, and continuous improvement.
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 Ensure application support activities comply with internal policies and external regulations (e.g., SAMA, ISO, NCA).
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 Participate in audits, business continuity planning, and disaster recovery testing.
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 Maintain logs, reports, and documentation as per IT governance requirements.
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 Collaborate with cross-functional teams, including development, operations, and security teams.
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 Act as a bridge between technical teams and management to ensure effective communication.
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 </ul>
 
 
 
 
 
 
 
 Qualification and Experience:
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in IT or Business Administration or any related discipline.
 </li>
 <li>
 6 &ndash; 8 years of relevant experience in IT Banking Operations and especially in IT the development and implementation of IT applications.
 </li>
 <li>
 Strong understanding and working knowledge of application development and support for Core banking applications and mainframe environment.
 </li>
 <li>
 Ability to work in a highly dynamic environment with a strong focus on maintaining the uptime of all running applications.
 </li>
 <li>
 Deep understanding of banking applications environment is a must.
 </li>
 </ul>
 
 
</div>

Application Support Associate Manager

<div>
 
 Job Brief:
 
 
 
 
 
 To analyse customer insights, crafting plans and developing guidelines to promote EMKAN across various channels. To assist in developing and implementing effective brand-building strategies to meet marketing functional objectives and achieve the corporate expectations and standards.
 
 
 
 
 
 Job Responsibility:
 
 
 
 
 <ul>
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 Work with the internal &amp; external stakeholders to develop an offline &amp; online activation to increase Sales and brand awareness in effective and efficient manner.
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 Analyse brand positioning and consumer insights to enhance EMKAN positioning in the market.
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 Translate brand elements into plans and go-to-market strategies
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 Participate with a team of marketing people working on brand initiatives
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 Assist creative development to motivate the target audience to &ldquo;take action&rdquo;
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 Contribute in overseeing new and ongoing marketing and advertising activities
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 Design promotional campaigns for new products and markets
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 Assess the performance of our advertising campaigns and events, analyse market trends and identify new opportunities and challenges.
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 Prepares departmental reports of EMKAN in a timely and accurate manner to meet company and department requirements, policies and standards.
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 Responsible for confidentiality of information that they have access to or came across during their employment at EMKAN.
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 Adherence to all regulations and control function within the company in order to ensure that governance, Audit, risk and compliance matters are carried out.
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 Fully adherence to the cybersecurity policies, processes, standards and regulations.
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 </ul>
 
 
 
 Skills:
 
 
 
 
 <ul>
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 Proven ability to develop brand and marketing strategies and communicate recommendations to executives
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 Experience in identifying target audiences and devising effective campaigns
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 Excellent understanding of the full marketing mix
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 Good knowledge in brand-building projects.
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 Strong analytical skills partnered with a creative mind
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 Data-driven thinking and an affinity for numbers
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 Outstanding communication skills
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 Up-to-date with latest trends and marketing best practices
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 </ul>
 
 
 
 
 Qualifications and Experiences:
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in business administration, Marketing or any other relevant field (Master&rsquo;s degree is preferred).
 </li>
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 Minimum of 2-4 years of relevant experience in Branding Job Role.
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 </ul>
</div>

Brand Specialist

<div>
 
 Job Brief:
 
 
 
 
 
 To participate in designing and implementing effective marketing strategies to build EMKAN brand and increase customer engagement in a properly and quality manner. To collaborate with various internal teams to conduct market and competitive analyses, design promotional campaigns and develop profitable positioning and pricing of EMKAN brand.
 
 
 
 
 
 Job Responsibility:
 
 
 
 
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 Manage the activities and work performed by direct reports to ensure that it is carried out in an efficient and effective manner, in line with the annual business plans, and departmental policies and procedures.
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 Contribute to the development of the Branding &amp; Communication budget in alignment to the respective annual business plan.
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 Work closely with Functional Head to plan the manpower budget.
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 Participate in implementing the Branding &amp; Communication policies, systems, processes, procedures and internal controls to deliver a high quality, cost-effective service in a consistent manner.
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 Identify potential areas of improvement, to support an efficient and effective operation and contribute towards the continuous improvement of existing policies, processes and procedures by collating inputs from the team, identifying and recommending improvements
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 Ensure preparation of reports in a timely and accurate manner to meet the departmental requirements.
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 Responsible for confidentiality of EMKAN&rsquo;s at during employment with EMKAN.
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 Conduct research to identify market trends and target customers&rsquo; preferences and analyze brand positioning and consumer insights
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 Shape and communicate our vision and mission and create marketing plans to increase brand awareness.
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 Ensure strong brand presence in online and offline channels and Translate brand elements into plans and go-to-market strategies
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 Review packaging and positioning of products and suggest the required improvements and design advertising campaigns for new products and services.
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 Establish performance specifications, cost and price parameters, market applications and sales estimates in a timely and quality manner.
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 Assist in developing effective media campaigns and choosing appropriate distribution channels.
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 Measure and report performance of all marketing campaigns and assess ROI and KPIs and ensure it meet the agreed expectations.
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 Align the company around the brand&rsquo;s direction, choices and tactics.
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 Monitor new and ongoing marketing and advertising activities and Monitor product distribution and consumer reactions
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 Adherence to all regulations and control function within the company in order to ensure that governance, Audit, risk and compliance matters are carried out.
 </li>
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 Fully adherence to the cybersecurity policies, processes, standards and regulations.
 </li>
 </ul>
 
 
 
 
 Skills:
 
 
 
 
 <ul>
 <li>
 Excellent communicator.
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 Well organized.
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 Product management knowledge.
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 Excellent communicator.
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 Communication and interpersonal skills
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 Strong understanding of content practices such as SEO, SMO, and PPC.
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 Strong analytical skills.
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 </ul>
 
 
 
 
 Qualification and Experience:
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in business administration, Marketing or any other relevant field (Master&rsquo;s degree is preferred).
 </li>
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 Minimum of 6-8 years of relevant experience in content creation, marketing, communications, or similar.
 </li>
 </ul>
 
 
</div>

Brand Manager