Qureos Mentor

EMKAN | إمكان

<div>
 
 Job Brief:
 
 
 To oversee the management and development of the communication strategy, prepare communication messages, and ensure consistency in the activities and content of communication directed to internal or external stakeholders of Emkan Company. This is to ensure that appropriate messages reach the intended audience through the preparation of initiatives, awareness and volunteer campaigns, events, and training programs, utilizing all agreed-upon communication channels as needed.
 
 
 
 
 
 Job Responsibilities:
 
 <ul>
 <li>
 Develop the annual business plans for the Corporate Communication section ensuring alignment to the function&rsquo;s strategic plan.
 </li>
 <li>
 Contribute to the formulation and implementation of the strategy in line with EMKAN&rsquo; vision, mission and Business Focus Areas.
 </li>
 <li>
 Report on the progress of activities against the annual business plans, opportunities, challenges and issues faced, mitigations taken, etc. as required, to facilitate informed decision-making.
 </li>
 <li>
 Build high levels of trust and understanding with internal and external stakeholders to promote full compliance with industry regulations and promote broader understanding of EMKAN interests and practices.
 </li>
 <li>
 Manage employee performance and development by assigning individual performance targets and development objectives at least on an annual basis.
 </li>
 <li>
 Direct and supervise the activities and work of subordinates by providing formal and informal feedback regularly and on a timely basis, to ensure that all work is carried out in an efficient manner and in accordance with set individual targets.
 </li>
 <li>
 Recommend an optimum organization structure for the section, in coordination with the Human Resources department, to ensure efficient and effective workflow of operational processes and optimal utilization of resources.
 </li>
 <li>
 Collaborate with Human Resources department in development of business unit&rsquo;s manpower plan to ensure timely and best-of-class delivery of tasks.
 </li>
 <li>
 Prepare and recommend the department&rsquo;s budget in alignment to the respective annual business plan.
 </li>
 <li>
 Oversee costs and activities are monitored on a regular basis highlighting any relevant opportunities and issues, to facilitate appropriate decision-making in line with changing priorities.
 </li>
 <li>
 Manage the implementation and contribute towards the development of departmental policies, system, processes, procedures and controls covering all areas of the function so that all relevant procedural/legislative requirements are fulfilled while delivering a quality, cost-effective service in a consistent manner.
 </li>
 <li>
 Manage the continuous improvement of existing policies, processes and procedures to drive incremental benefits through efficiencies and better insights and analysis.
 </li>
 <li>
 Maintain the confidentiality of information that they have access to or came across during their employment at EMKAN.
 </li>
 </ul>
 
 
 
 
 Qualification and Experience:
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in business administration, Marketing Communication or any other relevant field (Master&rsquo;s degree is preferred).
 </li>
 <li>
 Minimum of 8-10 years of relevant experience in corporate communication strategic, communications, Media and PR or similar
 </li>
 </ul>
 
 
</div>

Senior Manager Corporate Communications

<div>
 
 Job Brief:
 
 
 To write, edit and publish engaging content for various social networks, including twitter, Instagram, Facebook etc. To optimize social media posts such as language, tone, message based on EMKAN target audiences&rsquo; behaviours
 
 
 
 
 
 Job Responsibilities:
 
 <ul>
 <li>
 Create engaging content for social media and marketing campaigns.
 </li>
 <li>
 Develop creative ideas that enhance brand presence and engagement.
 </li>
 <li>
 Write short, impactful captions and headlines aligned with campaign goals.
 </li>
 <li>
 Ensure a consistent brand voice across all digital content.
 </li>
 <li>
 Refine and edit posts for clarity, creativity, and engagement
 </li>
 <li>
 Collaborate with marketing team to brainstorm and develop a variety of marketing materials.
 </li>
 <li>
 Working with clients to edit and modify copy to meet their content expectations.
 </li>
 <li>
 Prepares departmental reports of EMKAN in a timely and accurate manner to meet company and department requirements, policies and standards.
 </li>
 <li>
 Responsible for confidentiality of information that they have access to or came across during their employment at EMKAN.
 </li>
 <li>
 Adherence to all regulations and control function within the company in order to ensure that governance, Audit, risk and compliance matters are carried out.
 </li>
 <li>
 Fully adherence to the cybersecurity policies, processes, standards and regulations.
 </li>
 </ul>
 
 
 
 
 Qualification and Experience:
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in business administration, Journalism or any other relevant field
 </li>
 <li>
 Minimum of 2-4 years of relevant experience in Social media Copywriter &amp; editing Job Role.
 </li>
 </ul>
</div>

Creative Copywriter Specialist

<div>
 
 Job Brief:
 
 
 To Implement Emkan&rsquo;s social media presence by developing and executing content strategies that strengthen the brand image, drive audience engagement, and support business objectives. The Social Media Specialist ensures all social communications reflect Emkan&rsquo;s tone of voice, visual identity, and brand positioning as a leading digital lender.
 
 
 Job Responsibilities:
 
 <ul>
 <li>
 Develop and manage the monthly social media content calendar aligned with campaign plans and product priorities.
 </li>
 <li>
 Coordinate with the creative team to develop social content (static posts, motion graphics, videos, reels, stories, etc.).
 </li>
 <li>
 Draft and review social copy in both Arabic and English to ensure clarity, consistency, and brand tone.
 </li>
 </ul>
 
 Schedule, publish, and monitor content across key platforms (Instagram, X, LinkedIn, TikTok, YouTube, Snapchat, etc.).
 
 <ul>
 <li>
 Identify opportunities for real-time engagement and community growth.
 </li>
 <li>
 Escalate and coordinate with internal teams for inquiries requiring follow-up or action.
 </li>
 <li>
 Track KPIs (engagement rate, reach, impressions, follower growth, CTR, etc.) and prepare monthly performance reports.
 </li>
 <li>
 Provide insights and recommendations to enhance content performance and audience engagement.
 </li>
 <li>
 Monitor and analyze social sentiment to identify shifts in brand perception and emerging issues.
 </li>
 <li>
 Summarize sentiment trends in monthly reports and provide actionable insights to the brand team.
 </li>
 <li>
 Stay up to date on platform trends, algorithm updates, and emerging social media formats.
 </li>
 <li>
 Work closely with brand team to ensure messaging consistency across all campaigns.
 </li>
 <li>
 Collaborate with internal departments for campaign rollouts, events, and product launches.
 </li>
 </ul>
 
 Qualification and Experience:
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in marketing, Communications, or related field.
 </li>
 <li>
 2&ndash;4 years of hands-on experience in social media management.
 </li>
 </ul>
</div>

Social media Specialist

<div>
 
 Job Brief:
 
 
 Senior Business Analyst reviews and analyses key business metrics in order to devise plans for improvement, then communicates these findings and plans to key stakeholders in the business. The findings of Senior Business Analyst must be able to turn into functional solution that can be divided and prioritize into multiple sprints that serve different key stakeholder in the entity
 
 
 Job Responsibilities:
 
 <ul>
 <li>
 Able to evaluate business cases driven by product managers and establish functional roadmaps in order to fully achieve business cases.
 </li>
 <li>
 Able to analyse business cases driven by product managers and come up with multiple solutions alternatives from different perspective (digitalization perspective, Time to market perspective) for each milestone in the roadmap.
 </li>
 <li>
 Able to demonstrate the advantages and disadvantages for each selected solution option to stakeholders.
 </li>
 <li>
 Able to model functional scope in different forms to stakeholders.
 </li>
 <li>
 Able to discuss and align the functional scope with different parties in the SDLC
 </li>
 <li>
 Able to deal requirements for both waterfall and agile projects.
 </li>
 <li>
 Able to plan for requirements gathering.
 </li>
 <li>
 Able to analyse requirements across different requirement in the project or requirement in different projects
 </li>
 <li>
 Able to fully detailed the requirement and its scenarios
 </li>
 <li>
 Able to establish acceptance criteria for each requirement
 </li>
 <li>
 Able to manage requirements in the requirements repository
 </li>
 <li>
 Able to reuse the requirements in different projects
 </li>
 <li>
 Able to trace the requirement from its inception to its retirement
 </li>
 <li>
 Able to establish a test cases scenario.
 </li>
 <li>
 Able to conduct UAT sessions to different stakeholders.
 </li>
 <li>
 Able to sign-off the UAT from different stakeholders.
 </li>
 <li>
 Able to raise UAT issues to concerned department.
 </li>
 <li>
 Ensure fully adherence to stipulated business Policies and procedures.
 </li>
 <li>
 Contribute by identifying any valid points can be added to the Risk Policy, as well as participate in revision of existing policy once required.
 </li>
 <li>
 Adherence to all regulations and control function within the company in order to ensure that governance, Audit, risk and compliance matters are carried out.
 </li>
 <li>
 Fully adherence to the cybersecurity policies, processes, standards and regulations.
 </li>
 <li>
 Adherence to building requirements that are under Islamic umbrella
 </li>
 <li>
 Prepares departmental reports of EMKAN in a timely and accurate manner to meet company and department requirements, policies and standards.
 </li>
 <li>
 Responsible for confidentiality of information that they have access to or came across during their employment at EMKAN.
 </li>
 </ul>
 
 Qualification and Experience:
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in any IT fields (Master&rsquo;s degree is preferred).
 </li>
 <li>
 Minimum of 3 years&rsquo; experience in business analysis.
 </li>
 <li>
 Prior Experience in Banking sector is preferred.
 </li>
 </ul>
 
 
</div>

Business Analyst Senior Specialist

<div>
 
 Job Brief:
 
 
 The Application Support Associate Manager is responsible for managing the performance, maintenance, and support of all core business applications across Emkan&rsquo;s ecosystem. The role ensures high availability, efficiency, and continuous improvement of systems used by internal users, customers, and partners. The manager leads a team that provides Level 1&ndash;3 support, coordinates with vendors, and ensures timely resolution of incidents and service requests while maintaining compliance with service-level agreements (SLAs) and regulatory standards.
 
 
 
 
 
 
 
 
 Responsibilities:
 
 <ul>
 <li>
 Oversee day-to-day operations and support for all business-critical applications, including digital lending platforms, CRM, ERP, and integrations.
 </li>
 <li>
 Manage incident, problem, and change management processes in alignment with Emkan&rsquo;s Service Delivery Management.
 </li>
 <li>
 Serve as the primary escalation point for application issues affecting end-users and business continuity.
 </li>
 <li>
 Define, monitor, and report on SLAs, KPIs, and service performance metrics.
 </li>
 <li>
 Ensure timely resolution of incidents and service requests through root cause analysis and preventive action.
 </li>
 <li>
 Maintain a knowledge base for common application issues and resolutions.
 </li>
 <li>
 Implement and maintain application performance monitoring tools.
 </li>
 <li>
 Proactively identify and resolve performance bottlenecks.
 </li>
 <li>
 Ensure security, data integrity, and compliance of supported applications.
 </li>
 <li>
 Lead, mentor, and develop a team of application support specialists and analysts.
 </li>
 <li>
 Allocate resources effectively to meet business needs and shift coverage.
 </li>
 <li>
 Promote a culture of customer service, accountability, and continuous improvement.
 </li>
 <li>
 Ensure application support activities comply with internal policies and external regulations (e.g., SAMA, ISO, NCA).
 </li>
 <li>
 Participate in audits, business continuity planning, and disaster recovery testing.
 </li>
 <li>
 Maintain logs, reports, and documentation as per IT governance requirements.
 </li>
 <li>
 Collaborate with cross-functional teams, including development, operations, and security teams.
 </li>
 <li>
 Act as a bridge between technical teams and management to ensure effective communication.
 </li>
 </ul>
 
 
 
 
 
 
 
 Qualification and Experience:
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in IT or Business Administration or any related discipline.
 </li>
 <li>
 6 &ndash; 8 years of relevant experience in IT Banking Operations and especially in IT the development and implementation of IT applications.
 </li>
 <li>
 Strong understanding and working knowledge of application development and support for Core banking applications and mainframe environment.
 </li>
 <li>
 Ability to work in a highly dynamic environment with a strong focus on maintaining the uptime of all running applications.
 </li>
 <li>
 Deep understanding of banking applications environment is a must.
 </li>
 </ul>
 
 
</div>

Application Support Associate Manager