Urwah Admin

Empower

<div><div>Our vision for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own. We have a flexible work environment, and fluid career paths. We not only encourage but celebrate internal mobility. We also recognize the importance of purpose, well-being, and work-life balance. Within Empower and our communities, we work hard to create a welcoming and inclusive environment, and our associates dedicate thousands of hours to volunteering for causes that matter most to them.</div><div>
Chart your own path and grow your career while helping more customers achieve financial freedom. Empower Yourself.</div><div></div><div><div><div>
The Senior Engineer Software is a developing professional role. Responsible for providing 24/7 production support services for PRPC 8.x/24.x applications. Ensuring stability, reliability, and performance of production systems. Actively engaged in problem and incident analysis, including troubleshooting, resolution, and clear communication with stakeholders. Proactively monitors systems and addresses potential outages to minimize disruptions, ensuring continuous business operations. Effectively handles complex problems independently while aligning solutions with established industry standards and best practices. Demonstrates a high level of attention to detail when evaluating information, ensuring sound judgments and well-informed recommendations. Typically deals with variable application issues with potentially broader business impact. Applies professional judgment when interpreting data and results. Breaks down information in a systematic and communicable manner. Moderate but direct impact through close contact with the businesses' core activities.</div></div><div><div>
Essential Functions:</div></div><div><ul><li><div>
The Pega application support analyst provides technical support for users of Pega Application.</div></li></ul></div><div><ul><li><div>
Utilizes good understanding of apps, support procedures and concepts and basic knowledge of other technical areas to field issues and queries from stakeholders, provide short-term resolutions and work with Pega full stack team for long term remediation.</div></li></ul></div><div><ul><li><div>
Participate in disaster recovery testing.</div></li></ul></div><div><ul><li><div>
Participate in application releases, from development, testing and deployment into production.</div></li></ul></div><div><ul><li><div>
Perform post release checkouts after application releases and infrastructure updates. Develop and maintain technical support documentation.</div></li></ul></div><div><ul><li><div>
Make evaluative judgments based on analysis of factual information; resolves problems by identifying and selecting solutions by cooperating with development colleagues to prioritize bug fixes and support requirements.</div></li></ul></div><div><ul><li><div>
Directly impacts the business by ensuring the quality of work provided by self and others; impacts own team and closely related work teams.</div></li></ul></div><div><ul><li><div>
Active involvement in and ownership of Support Project items, covering Stability, Efficiency, and Effectiveness initiatives.</div></li></ul></div><div><ul><li><div>
Provide BAU support for non-production and production application environments.</div></li></ul></div><div><ul><li><div>
Perform 1-2 code deployments a month as part of an on-call rotation. Typically, after hours.</div></li></ul></div><div><ul><li><div>
Develop a deep understanding of the end-to-end technical architecture and flow of supported applications.</div></li></ul></div><div><ul><li><div>
Investigate and resolve complex technical issues and bottlenecks.</div></li></ul></div><div><ul><li><div>
Contributes to the improvement of development processes and software architecture.</div></li></ul></div><div><ul><li><div>
Influence technical solutions by sharing knowledge and brainstorming within the team.</div></li></ul></div><div><ul><li><div>
Mentor junior engineers and provide technical guidance.</div></li></ul></div></div><div></div><div><div><div><br>
Qualifications:</div></div><div><ul><li><div>
4+ years of Production Support Experience in PRPC 8.x/24.x</div></li></ul></div><div><ul><li><div>
4+ years of experience in all phases of software development including design, configuration, testing, debugging, implementation, and support of large-scale, business centric and process-based applications.</div></li></ul></div><div><ul><li><div>
Experience implementing or supporting Pega in an enterprise environment.</div></li></ul></div><div><ul><li><div>
Background implementing or supporting Pega in the cloud or similar technology.</div></li></ul></div><div><ul><li><div>
Familiar with Pega tools like PDC (Pega Predictive Diagnostic Cloud) and BIX (Business Intelligence Exchange) are an added advantage.</div></li></ul></div><div><ul><li><div>
Cloud experience, preferably AWS with knowledge of services like EC2, S3, Lambda, RDS and CloudFormation.</div></li></ul></div><div><ul><li><div>
Proficiency in one or more programming languages such as Java, Python, or similar is an added advantage.</div></li></ul></div><div><ul><li><div>
A good understanding of Microservices architecture is an added advantage.</div></li></ul></div><div><ul><li><div>
Experience in working multiple OS (Unix, Linux, Win).</div></li></ul></div><div><ul><li><div>
Experience in any of the application monitoring tools like AppDynamics, Splunk, Kibana and Datadog is an added advantage.</div></li></ul></div><div><ul><li><div>
Provide call support during critical issues.</div></li></ul></div><div><ul><li><div>
Handling Production Ticket/Issues.</div></li></ul></div><div><ul><li><div>
Vulnerability Remediation by applying monthly patching.</div></li></ul></div><div><ul><li><div>
Should be open to work a 24/7 rotational shift (if required).</div></li></ul></div><div><ul><li><div>
Exposure to SRE (Site Reliability Engineering) principles.</div></li></ul></div><div><ul><li><div>
Deep understanding of software architecture and design principles.</div></li></ul></div><div><ul><li><div>
Strong communication, analytical, technical, and problem-solving skills.</div></li></ul></div><div><ul><li><div>
Strong debugging and troubleshooting skills.</div></li></ul></div></div><div><div><ul><li><div>
Experienced working in a Full stack environment.</div></li></ul></div><div><ul><li><div>
Experience working in Agile/Scrum environments using JIRA.</div></li></ul></div><div><ul><li><div>
Experience in Financial industry would be advantageous.</div></li></ul></div><div><ul><li><div>
Bachelor's degree in computer science or equivalent training.</div></li></ul></div></div><div></div><div><br>
We are an equal opportunity employer with a commitment to diversity. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to age, race, color, national origin, ancestry, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, religion, physical or mental disability, military or veteran status, genetic information, or any other status protected by applicable state or local law.</div></div>

Senior Engineer Software

<div><div>Our vision for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own. We have a flexible work environment, and fluid career paths. We not only encourage but celebrate internal mobility. We also recognize the importance of purpose, well-being, and work-life balance. Within Empower and our communities, we work hard to create a welcoming and inclusive environment, and our associates dedicate thousands of hours to volunteering for causes that matter most to them.</div><div>
Chart your own path and grow your career while helping more customers achieve financial freedom. Empower Yourself.</div><div><div><div>
Job Description:</div></div><div><div>
We are seeking a skilled Production Support Engineer to join our team. The ideal candidate will be responsible for monitoring, troubleshooting, and supporting critical production systems while ensuring high availability and performance. The candidate should have strong technical expertise in UNIX shell scripting, SQL, and Oracle databases with the ability to analyze issues, resolve incidents, and implement permanent fixes.</div></div><div></div><div><div><br>
Key Responsibilities:</div><div>
Minimum 5yrs exp in production support</div></div><div><ul><li><div>
Provide 24x7 production support for business-critical applications.</div></li></ul></div><div><ul><li><div>
Monitor system health, performance, and job execution.</div></li></ul></div><div><ul><li><div>
Troubleshoot incidents, perform root cause analysis, and provide resolutions within SLA.</div></li></ul></div><div><ul><li><div>
Write and maintain UNIX shell scripts and Perl for automation, monitoring, and operational tasks.</div></li></ul></div><div><ul><li><div>
Develop and optimize SQL queries for data extraction, troubleshooting, and reporting.</div></li></ul></div><div><ul><li><div>
Work extensively with Oracle databases to resolve production issues and maintain data integrity.</div></li></ul></div><div><ul><li><div>
Coordinate with development, QA, and infrastructure teams for issue resolution and deployment support.</div></li></ul></div><div><ul><li><div>
Participate in on-call rotation and escalate issues as required.</div></li></ul></div><div><ul><li><div>
Document technical procedures, incident resolutions, and knowledge base articles.</div></li></ul></div><div></div><div><div><br>
Mandatory Skills:</div></div><div><ul><li><div>
Strong hands-on experience with UNIX/Linux shell scripting.</div></li></ul></div><div><ul><li><div>
Proficiency in SQL (query writing, debugging, performance tuning).</div></li></ul></div><div><ul><li><div>
Good working knowledge of Oracle databases (tables, procedures, triggers, query optimization).</div></li></ul></div><div><ul><li><div>
Solid troubleshooting and analytical skills for production issues.</div></li></ul></div><div><ul><li><div>
Ability to work in 24x7 support environments with on-call rotation.</div></li></ul></div></div><div><div><ul><li><div>
Excellent teamwork and communication abilities.</div></li></ul></div><div></div><div><div><br>
Preferred Skills (Nice to Have):</div></div><div><ul><li><div>
Knowledge of job scheduling tools (Control-M, Autosys, or similar).</div></li></ul></div><div><ul><li><div>
Experience with monitoring tools (Nagios, Splunk, AppDynamics, etc.).</div></li></ul></div><div></div><div><div><br>
Qualifications:</div></div><div><ul><li><div>
Bachelor&rsquo;s degree in Computer Science, Information Technology, or related field.</div></li></ul></div><div><ul><li><div>
Experience with Agile principles.</div></li></ul></div></div><div><br>
This job description is not intended to be an exhaustive list of all duties, responsibilities and qualifications of the job. The employer has the right to revise this job description at any time. You will be evaluated in part based on your performance of the responsibilities and/or tasks listed in this job description. You may be required perform other duties that are not included on this job description. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason, as per terms and conditions of your employment contract.</div><div></div><div>
We are an equal opportunity employer with a commitment to diversity. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to age, race, color, national origin, ancestry, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, religion, physical or mental disability, military or veteran status, genetic information, or any other status protected by applicable state or local law.</div></div>

Senior Analyst Technical Operations

<div><div>Our vision for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own. We have a flexible work environment, and fluid career paths. We not only encourage but celebrate internal mobility. We also recognize the importance of purpose, well-being, and work-life balance. Within Empower and our communities, we work hard to create a welcoming and inclusive environment, and our associates dedicate thousands of hours to volunteering for causes that matter most to them.</div><div>
Chart your own path and grow your career while helping more customers achieve financial freedom. Empower Yourself.</div><div><div><div>
Job Description:</div></div><div><div>
We are seeking a skilled Production Support Engineer to join our team. The ideal candidate will be responsible for monitoring, troubleshooting, and supporting critical production systems while ensuring high availability and performance. The candidate should have strong technical expertise in UNIX shell scripting, SQL, and Oracle databases with the ability to analyze issues, resolve incidents, and implement permanent fixes.</div></div><div></div><div><div><br>
Key Responsibilities:</div></div><div><ul><li><div>
Provide 24x7 production support for business-critical applications.</div></li></ul></div><div><ul><li><div>
Monitor system health, performance, and job execution.</div></li></ul></div><div><ul><li><div>
Troubleshoot incidents, perform root cause analysis, and provide resolutions within SLA.</div></li></ul></div><div><ul><li><div>
Write and maintain UNIX shell scripts and Perl for automation, monitoring, and operational tasks.</div></li></ul></div><div><ul><li><div>
Develop and optimize SQL queries for data extraction, troubleshooting, and reporting.</div></li></ul></div><div><ul><li><div>
Work extensively with Oracle databases to resolve production issues and maintain data integrity.</div></li></ul></div><div><ul><li><div>
Coordinate with development, QA, and infrastructure teams for issue resolution and deployment support.</div></li></ul></div><div><ul><li><div>
Participate in on-call rotation and escalate issues as required.</div></li></ul></div><div><ul><li><div>
Document technical procedures, incident resolutions, and knowledge base articles.</div></li></ul></div><div></div><div><div><br>
Mandatory Skills:</div></div><div><ul><li><div>
Strong hands-on experience with UNIX/Linux shell scripting.</div></li></ul></div><div><ul><li><div>
Proficiency in SQL (query writing, debugging, performance tuning).</div></li></ul></div><div><ul><li><div>
Good working knowledge of Oracle databases (tables, procedures, triggers, query optimization).</div></li></ul></div><div><ul><li><div>
Solid troubleshooting and analytical skills for production issues.</div></li></ul></div><div><ul><li><div>
Ability to work in 24x7 support environments with on-call rotation.</div></li></ul></div></div><div><div><ul><li><div>
Excellent teamwork and communication abilities.</div></li></ul></div><div></div><div><div><br>
Preferred Skills (Nice to Have):</div></div><div><ul><li><div>
Knowledge of job scheduling tools (Control-M, Autosys, or similar).</div></li></ul></div><div><ul><li><div>
Experience with monitoring tools (Nagios, Splunk, AppDynamics, etc.).</div></li></ul></div><div></div><div><div><br>
Qualifications:</div></div><div><ul><li><div>
Bachelor&rsquo;s degree in Computer Science, Information Technology, or related field.</div></li></ul></div><div><ul><li><div>
Experience with Agile principles.</div></li></ul></div></div><div>
We are an equal opportunity employer with a commitment to diversity. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to age, race, color, national origin, ancestry, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, religion, physical or mental disability, military or veteran status, genetic information, or any other status protected by applicable state or local law.</div></div>

Analyst Technical Operations-2

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Senior Engineer Software

Senior Analyst Technical Operations

Analyst Technical Operations-2