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ENCODE INC

Job Title: Medical Support Assistant (MSA)Project: VISN 20 Contract Type: Firm Fixed Price (FFP) Positions: 50 (1 Lead MSA + 49 MSA) Work Locations: Alaska, Washington, Oregon, Idaho Duration: Base Year + 4 Option Years Onboarding: 6&ndash;8 weeksJob OverviewWe are seeking Medical Support Assistants (MSAs) to support scheduling and administrative operations across VISN 20 facilities. This role is essential in ensuring efficient patient access, appointment coordination, and high-quality customer service for veterans and healthcare providers.MSAs function as a critical part of the healthcare team, managing patient interactions, scheduling, and coordination of care in a fast-paced clinical environment.Key Responsibilities<ul><li>Manage patient scheduling and appointment coordination across clinics</li><li>Perform consult intake and outreach to patients and providers</li><li>Maintain and update electronic health records (EHR/CPRS)</li><li>Provide front-line customer service to veterans, families, and staff</li><li>Verify and update patient demographic and insurance information</li><li>Handle incoming calls, inquiries, and appointment changes</li><li>Support clinic workflow adjustments based on staffing and patient needs</li><li>Ensure compliance with VA identification and safety protocols</li><li>Document all interactions with &ge;98% accuracy standard</li><li>Resolve patient concerns within defined timelines (24&ndash;72 hours)</li><li>Collaborate with internal and external healthcare teams</li></ul>Performance Expectations<ul><li>Maintain high-quality documentation and data accuracy (&ge;98%)</li><li>Achieve appointment accuracy &ge;95%</li><li>Meet productivity targets (e.g., 37 touches/day, 10 resolutions/day)</li><li>Ensure patient satisfaction &ge;85%</li><li>Respond to voicemails within 24 hours and urgent messages within 5 minutes</li></ul>Customer Service Standards<ul><li>Deliver courteous, respectful, and professional service</li><li>Communicate clearly with patients, families, and staff</li><li>Address and resolve concerns efficiently and empathetically</li><li>Maintain a positive and professional image of the organization</li><li>Support team collaboration and patient-centered care</li></ul>Minimum Qualifications<ul><li>High school diploma or equivalent required</li><li>Prior experience in medical administrative, scheduling, or customer service roles preferred</li><li>Experience in healthcare settings (VA, hospital, or clinic) preferred</li><li>Strong knowledge of EHR/EMR systems</li></ul>Skills &amp; Competencies<ul><li>Excellent communication and interpersonal skills</li><li>Strong organizational and multitasking abilities</li><li>Attention to detail and data accuracy</li><li>Ability to work in a fast-paced, team-oriented environment</li><li>Problem-solving and conflict resolution skills</li></ul>Lead Medical Support Assistant (Lead MSA) &ndash; Additional Responsibilities<ul><li>Assign and manage team workloads</li><li>Monitor compliance with performance standards</li><li>Conduct audits, training, and competency evaluations</li><li>Maintain workload tracking and reporting</li><li>Support team performance improvement initiatives</li></ul>Pay: $30.00 - $33.00 per hourExperience:<ul><li>Medical Assistant: 3 years (Required)</li></ul>License/Certification:<ul><li>BLS (Required)</li></ul>Shift availability:<ul><li>Day Shift (Preferred)</li></ul>Work Location: In person

Medical Support Assistant

Job Title: Physician Assistant (PA-C) &ndash; Clinic (Locum)Location: Vinita Health Center Organization: Cherokee Nation Start Date: June 1, 2026 End Date: September 5, 2026 Job Type: Locum / Contract Schedule: 10-hour shifts, 4 days per weekJob OverviewWe are seeking a dedicated and skilled Physician Assistant (PA-C) to provide high-quality outpatient clinical care at Vinita Health Center. The provider will work in a collaborative environment delivering comprehensive care to patients across various age groups, focusing on diagnosis, treatment, and preventive care.Key Responsibilities<ul><li>Provide primary and outpatient clinical care to patients of all ages</li><li>Perform patient evaluations, physical exams, and medical histories</li><li>Diagnose and treat acute and chronic conditions</li><li>Order and interpret diagnostic tests and lab results</li><li>Develop and implement patient treatment plans</li><li>Prescribe medications in accordance with state regulations</li><li>Provide patient education on health maintenance and disease prevention</li><li>Maintain accurate and timely documentation in the electronic health record (EHR)</li><li>Collaborate with physicians and multidisciplinary healthcare teams</li><li>Ensure compliance with all clinical, safety, and regulatory standards</li></ul>Minimum QualificationsEducation<ul><li>Graduate of an accredited Physician Assistant program</li></ul>Licensure<ul><li>Active Physician Assistant (PA-C) license</li><li>Valid Oklahoma license or ability to obtain prior to start</li></ul>Experience<ul><li>Prior clinic or outpatient experience preferred</li><li>Experience in primary care or family medicine is highly desirable</li></ul>Required Certifications<ul><li>BLS (Basic Life Support)</li><li>ACLS (preferred)</li></ul>Skills &amp; Competencies<ul><li>Strong clinical assessment and diagnostic skills</li><li>Ability to manage a wide range of patient conditions</li><li>Excellent communication and interpersonal skills</li><li>Ability to work independently and as part of a team</li><li>Strong documentation and EHR proficiency</li><li>Patient-focused approach with high attention to quality care</li></ul>Pay: $120.00 - $130.00 per hourApplication Question(s):<ul><li>Experience in primary care or family medicine is highly desirable</li></ul>Experience:<ul><li>Physician Assistant: 3 years (Required)</li></ul>License/Certification:<ul><li>BLS Certification (Required)</li><li>ACLS Certification (Required)</li><li>PALS Certification (Required)</li></ul>Shift availability:<ul><li>Day Shift (Preferred)</li></ul>Work Location: In person

Physician Assistant

Join ENCODE INC and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

ENCODE INC

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Medical Support Assistant

Physician Assistant