Urwah Admin

Encore Global

<div>Position Overview
The Sr. Technical Lead is a Mid-Tier technical Operator, focusing on small general session work, or assisting with larger general sessions. This is intended to be a bridge between technical lead and technical specialist and reports to an Operations Manager, Dir, Operations or DET. 
Key Job Responsibilities
Equipment Operation<ul><li>Ensures a flawlessly executed event through accurate and timely setup, operation, and breakdown of advanced audiovisual equipment as listed in the technical qualifications section.</li><li>Troubleshoots technical issues and resolve problems quickly as they arise.</li><li>Complies with all Company security and safety measures.</li><li>Ensures equipment is secure from theft and/or damage when in use.</li></ul> 
Customer Service<ul><li>Provides excellent service and strives to exceed the expectations and needs of internal and external customers.</li><li>Maintains a positive relationship with all clients through effective communication.</li><li>Collaborates with internal team on event solutions pre-event and during event to ensure the best possible customer satisfaction.</li><li>Understands and fosters the hotel/client relationship.</li></ul> 
Training/Staff Development<ul><li>Creates an atmosphere that fosters the development of technical and leadership skills in other employees.
</li><li>Provides mentorship and coaching to technical, sales, and operations team members to develop technical skills as needed.</li></ul> 
Event Supervision<ul><li>Performs advanced work (pre/during/post event) with operations team members.</li><li>Supervises and directs other technicians during an event.</li></ul> 
Equipment Maintenance<ul><li>Assists team with proper security, storage, transportation, and maintenance of equipment.</li><li>Performs inventory and forecasting of equipment needs.</li></ul> 
Job Qualifications<ul><li>Bachelor&rsquo;s Degree is preferred.</li><li>2+ years of field experience in specialty area is required.</li><li>2-3 years of customer service or hospitality experience is preferred.</li><li>Internal applicants must meet/complete all training and certification requirements as determined by Encore&rsquo;s Global Learning Training Program in their current position, and for the position they are applying to. Click to review the requirements: https://tinyurl.com/yaznwvk7</li><li>External applicants must meet/validate and achieve/complete all training and certifications required for this position, within 60 days of start date. For technical external requirements, view our career path here: https://jobs.encoreglobal.com/en/career-paths</li><li>Ability to interact professionally and effectively with a diverse work force, customer base and senior level management.</li><li>Strong customer, client and coworker interface experience and abilities.</li><li>A valid driver&rsquo;s license is required for team members in positions that may operate Company vehicles. Additional DOT requirement may need to be met if applicable.</li><li>Must be able to lift 50 lbs.</li></ul> 
Competencies
Deliver World Class Service<ul><li>Hospitality</li><li>Ownership</li></ul>
Do The Right Thing<ul><li>Demonstrates Self-Awareness</li></ul>
Drive Results<ul><li>Ensures Accountability</li></ul>
See The Big Picture<ul><li>Decision Quality</li><li>Manages Complexity</li></ul>
Value People<ul><li>Collaborates</li></ul> 
For more information on our Competency Group, refer to the Competency Based Talent Management page on Encore Connect by searching for the title or copy &amp; pasting this URL Link (https://psav.sharepoint.com/sites/HR/SitePages/Competency-Supported-Talent-Management.aspx). 
Physical Requirements
Team members must be able to meet the physical demands outlined below to successfully perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.<ul><li> 
Sitting: 2-3 Hours</li><li>Standing: 4-5 Hours</li><li>Walking: 4-5 Hours</li><li>Stooping: 2-3 Hours</li><li>Crawling: 2-3 Hours</li><li>Kneeling: 2-3 Hours</li><li>Bending: 2-3 Hours</li><li>Reaching (above your head): 2-3 Hours</li><li>Climbing: 0-1 Hours</li><li>Grasping: 4-5 Hours</li></ul>
Lifting Requirements<ul><li>0 - 15 lbs*: Continuously</li><li>16 - 50 lbs*: Frequently</li><li>51 - 100 lbs: Occasionally</li><li>Over 100 lbs: Occasionally</li></ul>
Carrying Requirements<ul><li>0 - 15 lbs*: Continuously</li><li>16 - 50 lbs*: Frequently</li><li>51 - 100 lbs: Occasionally</li><li>Over 100 lbs: Never</li></ul>
Auditory/Visual Requirements<ul><li>Close Vision: Continuously</li><li>Distance Vision: Continuously</li><li>Color Vision: Frequently</li><li>Peripheral Vision: Occasionally</li><li>Depth Perception: Frequently</li><li>Hearing: Continuously</li></ul>
Pushing/Pulling Requirements<ul><li>0 - 15 lbs*: Continuously</li><li>16 - 50 lbs*: Frequently</li><li>51 - 100 lbs*: Frequently</li><li>Over 100 lbs: Occasionally</li></ul> 
Note: The physical requirements marked with an asterisk () indicate activities performed without assistance.* 
Team members must be able to meet the physical demands above in order to successfully perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 
Work Environment
Hotel
Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio-visual equipment and electrical components and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends, and holidays. Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area. 
Warehouse
Work is performed at event venues as well as in a warehouse environment. Team members must adhere to appearance guidelines as defined by Encore based in a warehouse environment and when traveling, on an individual venue or a representation of venues in that city or area. When in the Warehouse, work will be completed in an environment with exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members may use high-end audio-visual equipment and electrical components. Working times may include irregular hours and on-call status including days, evenings, weekends, and holidays. 
The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned. 
#LI-KL1
#INDEVT 
Hourly Pay Range: $18.93 - $24.60 
The compensation offered for this role is determined based on the qualifications outlined in the job posting for the specified location. Final compensation is based on a number of factors including location, travel, relevant work experience, or particular skills and expertise. In addition, some positions may be eligible for other compensation such as potential overtime, bonuses or incentives.
Encore is committed to providing the best benefits options for our employees and families. Click here to view the benefits options for our employees worldwide.
We pride ourselves on cultivating a welcoming culture where every individual is celebrated for their unique strengths and differences. Click here to view details on our commitment to inclusivity and belonging.</div>

Sr. Technical Lead, Audio Visual - Four Seasons Hotel Miami

<div>Position Overview
The Senior Azure AI Platform Engineer is aligned with Encore&rsquo;s Application Development Team to design, build, and operate scalable AI enabled platform capabilities on Microsoft Azure. This role focuses on creating the foundational services, patterns, and infrastructure that enable machine learning and generative AI features to be safely and effectively embedded across Encore&rsquo;s applications.
This position supports all phases of the product and platform lifecycle, from defining the right technical approach and standards to delivering, operating, and continuously improving production grade AI systems. Collaborating closely with software engineers, data partners, and product stakeholders, this role aims to translate business challenges into reliable, secure, and scalable AI powered solutions. The Senior Azure AI Platform Engineer reports to the Senior Manager of Applications Development. 
Key Job Responsibilities
AI First Application Engineering<ul><li>Lead the design and implementation of AI driven capabilities across Encore&rsquo;s applications, embedding intelligence directly into workflows, user experiences, and backend services.</li><li>Partner with product managers and business stakeholders to identify where AI and machine learning can meaningfully improve decision making, automation, personalization, and operational efficiency.</li><li>Design and build reusable AI platform components, services, and patterns that application teams can safely and consistently adopt.</li><li>Apply generative AI, machine learning, and Azure AI services to real world business problems with a focus on reliability, security, and scalability.</li><li>Balance experimentation with production readiness, ensuring AI features are observable, testable, and maintainable.</li></ul> 
Platform Enablement &amp; Architecture<ul><li>Establish standards, guardrails, and best practices for AI usage across the application development organization.</li><li>Evaluate new Azure AI services and tooling, recommending adoption when clear business value exists.</li><li>Promote responsible AI practices including security, privacy, compliance, and cost awareness.</li></ul> 
Production Support &amp; Continuous Improvement<ul><li>Support and improve production applications and AI-powered services.</li><li>Troubleshoot complex issues related to performance, reliability, and data quality.</li><li>Improve observability, monitoring, and operational maturity of AI and application services.</li><li>Identify opportunities to improve development workflows, automation, and deployment practices.</li></ul> 
Documentation, Mentorship &amp; Knowledge Sharing<ul><li>Create and maintain clear technical documentation covering architecture, AI patterns, and platform standards.</li><li>Enable application teams through documentation, shared services, and hands-on mentorship.</li><li>Contribute to a strong engineering culture focused on quality, ownership, and continuous improvement.</li></ul> 
Job Qualifications<ul><li>Bachelor&rsquo;s degree in computer science, Engineering, or a related technical field, or equivalent practical experience</li><li>6+ years of professional software engineering experience in enterprise, SaaS, or consulting environments</li><li>Proven experience designing, building, and supporting production-grade applications</li><li>Strong experience with C#, .NET, Web APIs, and modern backend development practices</li><li>Experience with Azure cloud services and cloud-native or serverless architectures</li><li>Familiarity with modern JavaScript frameworks; React or Next.js experience preferred</li><li>Experience working with relational and NoSQL databases such as SQL Server and Cosmos DB</li><li>Understanding of CI/CD pipelines, automated testing, and modern Git workflows</li><li>Strong communication skills with the ability to explain complex technical concepts clearly</li></ul> 
Competency Group<ul><li>Deliver World Class Service</li><li>Hospitality</li><li>Ownership</li><li>Do The Right Thing</li><li>Demonstrates Self-Awareness</li><li>Drive Results</li><li>Ensures Accountability</li><li>See The Big Picture</li><li>Decision Quality</li><li>Manages Complexity</li><li>Value People</li><li>Collaborates</li></ul> 
Work Environment
Office
Work is performed primarily in an office environment, and up to 20% of the time will be required for travel and normal business operations in corporate offices. Working times may include irregular hours and on-call status, including days, evenings, weekends, and holidays. Team members must adhere to appearance guidelines as defined by Encore based in an office environment and when traveling on an individual venue or a representation of venues in that city or area. 
The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.
#INDCORP
#LI-EL 
Salary Pay Range: $102,371.00 - $133,083.00 
The compensation offered for this role is determined based on the qualifications outlined in the job posting for the specified location. Final compensation is based on a number of factors including location, travel, relevant work experience, or particular skills and expertise. In addition, some positions may be eligible for other compensation such as potential overtime, bonuses or incentives.
Encore is committed to providing the best benefits options for our employees and families. Click here to view the benefits options for our employees worldwide.
We pride ourselves on cultivating a welcoming culture where every individual is celebrated for their unique strengths and differences. Click here to view details on our commitment to inclusivity and belonging.</div>

Senior Azure AI Platform Engineer

<div>Position Overview
An Experience Designer will be responsible for conceiving human-centered design solutions that fulfill strategic business objectives as outlined by existing and potential clients. This includes assisting with the conceptual development, articulating integrated physical and digital experience design solutions, and ensuring successful execution of creative deliverables. This position will collaborate and partner with the Creative Director and report to the Group Creative Director. 
Key Job Responsibilities
Creative Development<ul><li>Conceptualize high-quality, medium-complexity experiences and environmental design across multiple channels with a working understanding of how elements function together as part of the integrated customer journey.</li><li>Partner with senior experience designers and creative leads to develop concepts and strategies to translate business priorities into creative output.</li><li>Deliver integrated experiential concepts as directed that solve problems for clients and add value to their brand experiences and events.</li><li>Participate in internal creative presentations to internal stakeholders, effectively representing concepts and solutions to influence sell-through to clients.</li><li>Uphold the highest creative standards, always striving to ensure the highest quality.</li><li>Ability to visualize concepts using various tools and methods such as 3D modeling/rendering, developing control drawings, photo compositing, mood boards, story boards, and written treatments.</li><li>Mid-level ability with tools such as Autodesk 3d Studio MAX with Vray workflow, Adobe Creative Cloud is required.</li></ul> 
 Industry Knowledge<ul><li>Share examples of design excellence with the Creative department.</li><li>Assist in providing consultation as a design expert for all Encore &amp; Hargrove work.</li><li>Maintain close understanding of the industry, watching existing trends and forecasting design direction to keep content design current and innovative.</li><li>Learn and grow technical understanding and abilities as new methods are created and new software launches.</li></ul> 
 Project Management<ul><li>Manage multiple projects simultaneously, supporting, and collaborating with a cross-discipline team of creatives, including video directors, scenic designers, creative directors, presentation designers, copywriters, creative technologists, and social strategists.</li><li>Adhere to standard operating procedures for artwork deliverables, content organization and scope of work development.
</li><li>Organize and maintain workstation to ensure efficient operation; organize and back up files as appropriate.</li><li>Communicate to various internal parties regarding progress of projects.</li><li>Take responsibility for on-time, on-budget delivery of all projects.</li></ul> 
Job Qualifications<ul><li>BFA/BS degree in environmental design, architecture, graphic design or related field</li><li>3+ years of design and creative experience with working knowledge of creative and strategic disciplines</li><li>A portfolio demonstrating integrated and experiential design across a range of different mediums</li><li>Hands-on knowledge of environmental design, branding, trade show, or human-centered design disciplines</li><li>Demonstrated end-to-end ability to take designs from concept to execution</li><li>Experienced working within a larger creative team and collaborating with multidisciplinary teams</li><li>Working proficiency in 3d Studio MAX, Vray, Photoshop, Illustrator, After Effects, InDesign, PowerPoint, and Keynote or similar programs</li><li>Elevated project management skills</li><li>Effective communication skills, both written and oral</li><li>A positive approach to teamwork and problem solving</li></ul> 
Competencies
Deliver World Class Service<ul><li>Hospitality</li><li>Ownership</li></ul>
Do The Right Thing<ul><li>Demonstrates Self-Awareness</li></ul>
Drive Results<ul><li>Ensures Accountability</li></ul>
See The Big Picture<ul><li>Decision Quality</li><li>Manages Complexity</li></ul>
Value People<ul><li>Collaborates</li></ul> 
For more information on our Competency Group, refer to the Competency Based Talent Management page on Encore Connect by searching for the title or copy &amp; pasting this URL Link (https://psav.sharepoint.com/sites/HR/SitePages/Competency-Supported-Talent-Management.aspx). 
Work Environment
Office
Work is performed primarily in an office environment. Working times may include irregular hours and on-call status including days, evenings, weekends, and holidays. Team members must adhere to appearance guidelines as defined by Encore based in an office environment and when traveling, on an individual venue or a representation of venues in that city or area. 
The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned. 

Salary Pay Range: $80,926.00 - $105,204.00 
The compensation offered for this role is determined based on the qualifications outlined in the job posting for the specified location. Final compensation is based on a number of factors including location, travel, relevant work experience, or particular skills and expertise. In addition, some positions may be eligible for other compensation such as potential overtime, bonuses or incentives.
Encore is committed to providing the best benefits options for our employees and families. Click here to view the benefits options for our employees worldwide.
We pride ourselves on cultivating a welcoming culture where every individual is celebrated for their unique strengths and differences. Click here to view details on our commitment to inclusivity and belonging.</div>

Experience Designer - HARGROVE

<div>Position Overview
A Technician is responsible for the set up and operation of basic / small-scale audiovisual systems in a hospitality environment while ensuring complete customer satisfaction. This position reports to an Operations Manager, Operations Director or Director, Event Technology. 
Key Job Responsibilities
Equipment Operation<ul><li>Ensures a flawlessly executed event through accurate and timely setup, operation, and breakdown of basic audiovisual equipment as listed in the technical qualifications section.</li></ul> 
Customer Service<ul><li>Strives to exceed the expectations and needs of internal and external customers.
</li><li>Maintains a positive relationship with all clients through effective communication.
</li><li>Meets with guests on site to ensure that their needs are met, and the equipment setup is working properly.</li><li>Monitors events and checks in on customers throughout the day.</li><li>Understands and fosters the hotel/client relationship.</li></ul> 
Technical Ability<ul><li>Understands the technical aspects of the job and demonstrates basic operational ability to troubleshoot and problem solve with equipment and software issues.</li><li>Handles equipment challenges and changes in a timely and professional manner.</li></ul> 
Systems Knowledge<ul><li>Understands company processes, follows procedures, and completes systems entry and paperwork accurately.
</li><li>Uses the equipment sheets to determine the equipment scheduled for set up and for strike. Interacts with other staff and outside vendors for equipment.
</li><li>Increases revenue by utilizing floor up-selling techniques.
</li><li>Works with clients to finalize invoices.
</li><li>Completes order entries in Navigator, as needed.</li></ul> 
Job Qualifications<ul><li>High School Diploma required. Associate&rsquo;s degree is preferred.</li><li>Internal applicants must meet/complete all training and certification requirements as determined by Encore&rsquo;s Global Learning Training Program in their current position, and for the position they are applying to. Click to review the requirements: https://tinyurl.com/yaznwvk7</li><li>External applicants must meet/validate and achieve/complete all training and certifications required for this position, within one year. For technical external requirements, view our career path here: https://jobs.encoreglobal.com/en/career-paths</li><li>1 year of customer service or hospitality experience is preferred.</li><li>1 year of audio-visual experience or equivalent in an educational environment is preferred.</li><li>A valid driver&rsquo;s license is required for team members that may operate Company vehicles.</li><li>Additional DOT requirements may need to be met if applicable.</li><li>Must be able to lift 50 lbs.</li></ul> 
Competencies
Deliver World Class Service<ul><li>Hospitality</li><li>Ownership</li></ul>
Do The Right Thing<ul><li>Instills Trust</li><li>Safety Conscious</li></ul>
Drive Results<ul><li>Action Oriented</li></ul>
See The Big Picture<ul><li>Tech Savvy</li></ul>
Value People<ul><li>Communicates Effectively</li></ul> 
For more information on our Competency Group, refer to the Competency Based Talent Management page on Encore Connect by searching for the title or copy &amp; pasting this URL Link (https://psav.sharepoint.com/sites/HR/SitePages/Competency-Supported-Talent-Management.aspx). 
Physical Requirements
Team members must be able to meet the physical demands outlined below to successfully perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The frequency options are defined as: Continuously, Frequently, Occasionally, and Never.<ul><li> 
Sitting: 2-3 Hours</li><li>Standing: 4-5 Hours</li><li>Walking: 4-5 Hours</li><li>Stooping: 2-3 Hours</li><li>Crawling: 2-3 Hours</li><li>Kneeling: 2-3 Hours</li><li>Bending: 2-3 Hours</li><li>Reaching (above your head): 2-3 Hours</li><li>Climbing: 0-1 Hours</li><li>Grasping: 4-5 Hours</li></ul>
Lifting Requirements<ul><li>0 - 15 lbs:* Continuously</li><li>16 - 50 lbs*: Frequently</li><li>51 - 100 lbs: Occasionally</li><li>Over 100 lbs: Occasionally</li></ul>
Carrying Requirements<ul><li>0 - 15 lbs*: Continuously</li><li>16 - 50 lbs*: Frequently</li><li>51 - 100 lbs: Occasionally</li><li>Over 100 lbs: Never</li></ul>
Auditory/Visual Requirements<ul><li>Close Vision: Continuously</li><li>Distance Vision: Continuously</li><li>Color Vision: Frequently</li><li>Peripheral Vision: Occasionally</li><li>Depth Perception: Frequently</li><li>Hearing: Continuously</li></ul>
Pushing/Pulling Requirements<ul><li>0 - 15 lbs*: Continuously</li><li>16 - 50 lbs*: Frequently</li><li>51 - 100 lbs*: Frequently</li><li>Over 100 lbs: Occasionally</li></ul> 
Note: The physical requirements marked with an asterisk () indicate activities performed without assistance.* 
Team members must be able to meet the physical demands above in order to successfully perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 
Work Environment
Hotel
Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio-visual equipment and electrical components and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends, and holidays. Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area. 
The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned. #LI-JM1 
Hourly Pay Range: $14.22 - $18.49 
The compensation offered for this role is determined based on the qualifications outlined in the job posting for the specified location. Final compensation is based on a number of factors including location, travel, relevant work experience, or particular skills and expertise. In addition, some positions may be eligible for other compensation such as potential overtime, bonuses or incentives.
Encore is committed to providing the best benefits options for our employees and families. Click here to view the benefits options for our employees worldwide.
We pride ourselves on cultivating a welcoming culture where every individual is celebrated for their unique strengths and differences. Click here to view details on our commitment to inclusivity and belonging.</div>

Event Technician, Audio Visual (Part Time) - Doubletree by Hilton Hotel Cedar Rapids Convention Complex

<div>Position Overview
The Technical Lead is responsible for intermediate level set up and operation of small to large-scale audiovisual systems in a hospitality environment while ensuring complete customer satisfaction. This position reports to an Operations Manager, Operations Director, or Director of Event Technology. 
Key Job Responsibilities
Equipment Operation<ul><li>Responsible for accurate and timely setup, operation, and breakdown of intermediate audiovisual equipment.</li><li>Troubleshoot technical issues and resolve problems quickly as they arise.</li><li>Complies with all Company security and safety measures.</li><li>Ensures equipment is secure from theft and/or damage when in use.</li></ul> 
Customer Service<ul><li>Provides excellent service and strive to exceed the expectations and needs of internal and external customers.
</li><li>Be a leader, mentor, and coach for other Technicians on Encore&rsquo;s Delivering World Class Service philosophy.</li><li>Maintains a positive relationship with all clients through effective communication.
</li><li>Meets with guests on site to ensure that their needs are met, and the equipment setup is working properly.
</li><li>Monitors events and checks in on customers throughout the day.
</li><li>Understands and fosters the hotel/client relationship.</li></ul> 
Technical Ability<ul><li>Understands the technical aspects of the job and demonstrates advanced operational ability to troubleshoot and problem solve with equipment and software issues.</li><li>Anticipates equipment challenges and changes in a timely and professional manner.</li></ul> 
Systems Knowledge<ul><li>Understands company processes, follows procedures, and completes systems entry and paperwork accurately.
</li><li>Uses the equipment sheets to determine the equipment scheduled for set up and for strike.
</li><li>Interacts with other staff and outside vendors for equipment.
</li><li>Increases revenue by utilizing floor up-selling techniques.
</li><li>Work with clients to finalize invoices.
</li><li>As needed, work within Encore systems and applications</li></ul> 
Job Qualifications<ul><li>High school diploma required, Associate&rsquo;s degree is preferred.</li><li>2-3+ years of customer service or hospitality experience is preferred.</li><li>2-3+ years of audio-visual experience is required.</li><li>A valid driver&rsquo;s license is required for team members in positions that may operate Company vehicles.</li><li>Internal applicants must meet/complete all training and certification requirements as determined by Encore&rsquo;s Global Learning Training Program in their current position, and for the position they are applying to. Review the requirements: https://tinyurl.com/yaznwvk7</li><li>External applicants must meet/validate and achieve/complete all training and certifications required for this position, within 60 days of start date. For technical external requirements, view our career path here: https://jobs.encoreglobal.com/en/career-paths</li><li>Additional DOT requirement may need to be met if applicable.</li><li>Must be able to lift 50 lbs.</li></ul> 
Competencies
Deliver World Class Service<ul><li>Hospitality</li><li>Ownership</li></ul>
Do The Right Thing<ul><li>Demonstrates Self-Awareness</li></ul>
Drive Results<ul><li>Ensures Accountability</li></ul>
See The Big Picture<ul><li>Decision Quality</li><li>Manages Complexity</li></ul>
Value People<ul><li>Collaborates</li></ul> 
For more information on our Competency Group, refer to the Competency Based Talent Management page on Encore Connect by searching for the title or copy &amp; pasting this URL Link (https://psav.sharepoint.com/sites/HR/SitePages/Competency-Supported-Talent-Management.aspx). 
Physical Requirements
Team members must be able to meet the physical demands outlined below to successfully perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The frequency options are defined as: Continuously, Frequently, Occasionally, and Never.<ul><li>Sitting: 2-3 Hours</li><li>Standing: 4-5 Hours</li><li>Walking: 4-5 Hours</li><li>Stooping: 2-3 Hours</li><li>Crawling: 2-3 Hours</li><li>Kneeling: 2-3 Hours</li><li>Bending: 2-3 Hours</li><li>Reaching (above your head): 2-3 Hours</li><li>Climbing: 0-1 Hours</li><li>Grasping: 4-5 Hours</li></ul>
Lifting Requirements<ul><li>0 - 15 lbs*: Continuously</li><li>16 - 50 lbs*: Frequently</li><li>51 - 100 lbs: Occasionally</li><li>Over 100 lbs: Occasionally</li></ul>
Carrying Requirements<ul><li>0 - 15 lbs*: Continuously</li><li>16 - 50 lbs*: Frequently</li><li>51 - 100 lbs: Occasionally</li><li>Over 100 lbs: Never</li></ul>
Auditory/Visual Requirements<ul><li>Close Vision: Continuously</li><li>Distance Vision: Continuously</li><li>Color Vision: Frequently</li><li>Peripheral Vision: Occasionally</li><li>Depth Perception: Frequently</li><li>Hearing: Continuously</li></ul>
Pushing/Pulling Requirements<ul><li>0 - 15 lbs*: Continuously</li><li>16 - 50 lbs*: Frequently</li><li>51 - 100 lbs*: Frequently</li><li>Over 100 lbs: Never</li></ul> 
Note: The physical requirements marked with an asterisk () indicate activities performed without assistance.* 
Team members must be able to meet the physical demands above in order to successfully perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 
Work Environment
Hotel
Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio-visual equipment and electrical components and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends, and holidays. Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area. 
Warehouse
Work is performed at event venues as well as in a warehouse environment. Team members must adhere to appearance guidelines as defined by Encore based in a warehouse environment and when traveling, on an individual venue or a representation of venues in that city or area. When in the Warehouse, work will be completed in an environment with exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members may use high-end audio-visual equipment and electrical components. Working times may include irregular hours and on-call status including days, evenings, weekends, and holidays. 
The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned. 
Hourly Pay Range: $22.00 - $23.25 
The compensation offered for this role is determined based on the qualifications outlined in the job posting for the specified location. Final compensation is based on a number of factors including location, travel, relevant work experience, or particular skills and expertise. In addition, some positions may be eligible for other compensation such as potential overtime, bonuses or incentives.
Encore is committed to providing the best benefits options for our employees and families. Click here to view the benefits options for our employees worldwide.
We pride ourselves on cultivating a welcoming culture where every individual is celebrated for their unique strengths and differences. Click here to view details on our commitment to inclusivity and belonging.</div>

Event Technical Lead, Audio Visual - Hilton Seattle Airport

<div>Position Overview
The Business Intelligence Analyst III will assist the Data &amp; Analytics Team with enhancing and supporting the Encore data landscape. This position will lead tactical business decisions for customers and/or stakeholders by developing and providing data analysis and reporting of complex patterns, insights, and trends. The Business Intelligence Analyst III should be highly influential in the role &amp; can train or mentor others. This position is based in Schiller Park, IL, Dallas, TX, or remote availability. 
Key Job Responsibilities<ul><li>Leverage independent judgement and advanced analytical skills to interpret highly complex goals, trends, risks, and areas for improvement by collecting, analyzing, reporting, and predicting on key metrics and conclusions.</li><li>Use advanced analytic solutions to support customer teams and improve efficiencies.</li><li>Work on projects/matters of high complexity in an advisor role. Complexity can vary based on several factors such as client size, number of systems, varying levels of established structures, or dynamics of customer and or data.</li><li>Work cross-functionally to serve as a trusted advisor and expert for internal and/or external relationships to ensure high quality data is available for analysis and better business understanding.</li><li>Develop and deliver highly complex data driven insights, recommendations, and predictions to internal and/or external stakeholders.</li><li>Engage with strategic stakeholders for planning, forecasting, and gaining a solid understanding of impactful business questions to successfully document for analysis and decision making.</li><li>Provide guidance and mentorship to more junior level analysts and receive mentorship related to new complex business problems and highly complex projects.</li><li>Work is highly independent and reliable.</li></ul> 
Job Qualifications<ul><li>Preferred but not required. Bachelor&rsquo;s Degree/Diploma, or the equivalent in computer science, finance, or statistics/mathematics a plus</li><li>5+ years&rsquo; experience in data driven business insight &amp; recommendations, business analytics, dashboard design experience.</li><li>Proficient knowledge of advanced analysis solutions/tools (such as OLTP/OLAP data structures, advanced Excel, Tableau, Compass, Power BI, Business Objects)</li><li>Proficient knowledge of domain languages (such as SQL Query, etc.)</li><li>Application of highly complex statistical methods (such as regression analysis, correlation, causation, etc.)</li><li>Requires the ability to communicate and present effectively to all levels of external and/or internal leadership, including a strong executive presence.</li><li>May require advanced industry &amp; demographic understanding in one of the following (Hardware, Software, SaaS, Supply Chain or Marketing)</li></ul> 
Competencies<ul><li>Deliver World Class Service</li><li>Hospitality</li><li>Ownership</li><li>Do The Right Thing</li><li>Demonstrates Self-Awareness</li><li>Drive Results</li><li>Ensures Accountability</li><li>See The Big Picture</li><li>Decision Quality</li><li>Manages Complexity</li><li>Value People</li><li>Collaborates</li></ul> 
For more information on our Competency Group, refer to the Competency Based Talent Management page on Encore Connect by searching for the title or copy &amp; pasting this URL Link (https://psav.sharepoint.com/sites/HR/SitePages/Competency-Supported-Talent-Management.aspx). 
Work Environment
Office/Remote
Work is performed primarily in a home or office environment. Working times may include irregular hours and on-call status including days, evenings, weekends, and holidays. Team members must adhere to appearance guidelines as defined by Encore based in an office environment and when traveling, on an individual venue or a representation of venues in that city or area. 
The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.
#INDCORP
#LI-EL 
Salary Pay Range: $102,371.00 - $133,083.00 
The compensation offered for this role is determined based on the qualifications outlined in the job posting for the specified location. Final compensation is based on a number of factors including location, travel, relevant work experience, or particular skills and expertise. In addition, some positions may be eligible for other compensation such as potential overtime, bonuses or incentives.
Encore is committed to providing the best benefits options for our employees and families. Click here to view the benefits options for our employees worldwide.
We pride ourselves on cultivating a welcoming culture where every individual is celebrated for their unique strengths and differences. Click here to view details on our commitment to inclusivity and belonging.</div>

Business Intelligence Analyst III

<div>Position Overview
Reporting to the Regional Internet Services Manager with additional oversight by local Area Director or local Director of Event Technology, manage the overall IT operation, network and related client facing services at the area level. Maintain the equipment and infrastructure, position and sell the solution, execute events, and provide outstanding internal and external customer service. 
Key Job Responsibilities 
Technical Sales:<ul><li>Under direction from Regional Internet Services Manager, provide support for the technical sales of Internet Services and related products (i.e., phones, computers, printers, webcasting etc.) by applying a working knowledge of such technologies and sound sales skills.
</li><li>In collaboration with the sales team, conduct proactive pre-sales discovery, determine client need, negotiate, and accurately quote and price the appropriate solution. Participate in onsite meetings with the hotel and client prior to and during the event.</li><li>Understand the moves, and changes to the event specification that could have an impact on the services and react by effectively communicating appropriate adjustments to the team.</li><li>Coach the sales team to sell Internet more effectively in line with established procedures.</li></ul>
Network Management:<ul><li>Under direction of Regional Internet Services Manager and the NOC Manager, ensure the readiness of the network infrastructure installation and temporary network equipment by monitoring the functioning of the network, maintaining equipment in working order, replacing damaged components, and creating documentation such as port maps, access point layouts, network diagrams and labelling the patch panels and wall outlets.</li><li>Establish and maintain positive working relationships with Internet Service Provider, Network Service Provider and Hotel IT team to facilitate the smooth operation of the network and the highest levels of service.
</li><li>Own the implementation of network configurations and customizations utilizing available self-service tools such as web portals and command line. Submit and manage configurations beyond the scope of self-service tools to the appropriate Network Operations Center and coordinate the implementation of said changes.
</li><li>Assist Senior NOC Engineers with aiding end users utilizing meeting and guest room networks under management and integration of new and existing network installations into the Network Operations Center (NOC) systems.
</li><li>Act as level two support for level one field employees and guest room support teams.
</li><li>Document incidents and network changes and perform root cause analysis as required.
</li><li>Provide emergency remote and on-site support.</li></ul> 
Event Support:<ul><li>Under direction of Regional Internet Services Manager and local Directors, plan and execute established event requirements with the highest levels of customer service. Plan, organize and establish the work and supervise any additional team members participating in providing the services.
</li><li>When necessary, setup, configure and test all supplied network and related (i.e., access points, switches, phones, computers, printers, webcasting etc.) equipment including cabling making use of the set standards available. Ensure that the event specifications are understood by key stakeholders.</li><li>Utilizing tools provided, create network access codes, connection guides and troubleshoot client provided devices.</li><li>Own the inventory by accurately forecasting demand, assist with the procurement of suitable subrental or branch equipment (i.e., phones, computers, printers, webcasting etc.) and manage the ordering, quality control, use and safe return of such equipment.
</li><li>Meet with the client post event; provide reporting on bandwidth and device utilization as available.
</li></ul>Team Support:<ul><li>Under direction from Regional Internet Services Manager, deliver training to local team members on Technical Sales, Network Management and Event Support. Coach their behavior and offer constructive feedback to fuel continuous improvement.
</li><li>Assist in the general operations of the local business as required by covering shifts, participating in initiatives, and offering expertise to continually improve smooth and safe operations.</li><li>By understanding the general principles involved, assist with troubleshooting back-office IT issues such as network connectivity, computer hardware and software problems by identifying the problem, solving locally where possible and escalating to IT when not.</li><li>Lead and support shows, by training and mentoring technicians.</li><li>Collaborate with other Area Internet Services Managers to assist with covering NOC tickets and supporting events.</li><li>Assist the Regional Workforce Manager with assigning shifts for event support throughout the market.
</li><li>Assist the Internet Services Installation team with in-market network installations and upgrades</li></ul>
Customer Service:<ul><li>Strives to exceed the expectations and needs of internal and external customers.</li><li>Maintains a positive relationship with all clients through effective communication.</li><li>Meets with guests on site to ensure that their needs are met, and the equipment setup is working properly.</li><li>Monitors events and checks in on customers throughout the day.</li><li>Understands and fosters the hotel/client relationship.</li></ul> 
People Management<ul><li>Hire, train, and develop a team of Customer Support professionals supporting various sales divisions across the company; prioritize, lead, and assign work based on team member strengths and roles</li><li>Responsible for all aspects of team member training, career development, and performance management</li><li>Implement and cultivate a team environment that focuses on service levels, customer satisfaction, revenue generation, and productivity.</li><li>Ensure team members are equipped with required tools, processes, and procedures to create an effective and efficient organization.</li><li>Establish strong working relationships with team members within the support center and other departments in the organization that support the accomplishment of team goals.</li></ul> 
Job Qualifications<ul><li>Bachelor of Science or equivalent in Computer Science or commensurate experience</li><li>5+ years of experience in the hospitality industry in a technical role</li><li>3+ years of field experience in internet services support</li><li>1+ years of leadership or management experience</li><li>Ability to understand technical concepts and solutions and be able to communicate them so they are understood to a non-technical buyer.
</li><li>Familiarity with Internet services, bandwidth, IP wired and wireless networks, principles of computer hardware and software, webcasting.</li><li>Preferred Certifications: CompTIA, Cisco CCENT/CCNA/CCDA/CCNP/Wireless specialties and/or other equivalent network and wireless vendors.</li><li>Preferred Cisco IOS and hardware experience.</li><li>Preferred experience with HP/Aruba, Ruckus, Meraki and other wireless solutions.</li><li>Preferred experience with Cisco TACACS, DNA/Prime/WCS, Solarwinds products and/or other network monitoring tools.</li><li>Encompass all skills at the C2 Level. Within 1 year, achieve Computer Level 1 Certification (C1) per Encore Technical Skillset Matrix after transfer to new role</li></ul> 
Competencies<ul><li>Ownership</li><li>Hospitality</li><li>Professionalism</li><li>Responsiveness</li><li>Safety Conscious</li><li>Action Oriented</li><li>Tech Savvy</li><li>Ensures Accountability</li></ul> 
Work Environment
Work is performed in multiple hotels or convention centers with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio-visual equipment, networking equipment, and electrical components, and will be exposed to heights via lifts and ladders. Working times will include irregular hours and on-call status including days, evenings, weekends, and holidays. Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area. 
The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned. 
#INDOPER 

Salary Pay Range: $80,926.00 - $105,204.00 
The compensation offered for this role is determined based on the qualifications outlined in the job posting for the specified location. Final compensation is based on a number of factors including location, travel, relevant work experience, or particular skills and expertise. In addition, some positions may be eligible for other compensation such as potential overtime, bonuses or incentives.
Encore is committed to providing the best benefits options for our employees and families. Click here to view the benefits options for our employees worldwide.
We pride ourselves on cultivating a welcoming culture where every individual is celebrated for their unique strengths and differences. Click here to view details on our commitment to inclusivity and belonging.</div>

Area Internet Services Manager - Boston, MA

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