Qureos Mentor

Enova by Veolia

<div>
 
 
 
 Job Purpose
 
 
 
 
 To manage the facilities and operations within the assigned portfolio of Airports in Red Sea the Kingdom of Saudi Arabia (KSA) while implementing best supplier and customer relationship management, facilities management, building energy services management, maintenance, and contract management practices that improve the overall operational efficiency of managed assets, maintain high customer satisfaction, and help achieve the company's business objectives.
 
 
 
 
 
 
 
 Key Accountabilities
 
 
 
 <ul>
 <li>
 Provide inputs to the development of the overall division strategy and participate in developing the KSA business unit strategy in line with the vision, mission, and business objectives of the company.
 </li>
 <li>
 Deliver the Operations Management strategy for the KSA portfolio of assets while ensuring contractual commitments are successfully met.
 </li>
 <li>
 Manage the effective achievement of the business unit&rsquo;s objectives through leading the Operations team in the KSA, by setting individual objectives, managing performance, developing and motivating staff, and providing formal and informal feedback and appraisals in order to maximize the subordinates&rsquo; and the business unit&rsquo;s performance.
 </li>
 <li>
 Contribute and assist the General Manager in defining an optimum structure for the division so that resources are optimally utilized and communication takes place in an efficient manner.
 </li>
 <li>
 Recommend and oversee the budget for the Operations business unit and monitor financial performance versus the budget so that the business is aware of anticipated costs/ revenues, areas of unsatisfactory performance and potential areas of cost reduction are identified, and performance improvement opportunities are realized.
 </li>
 <li>
 Lead and manage the KSA Operations department while ensuring the planning and allocation of all resources, and the implementation of the appropriate standards and controls to ensure that all activities are carried out in an efficient and effective manner to meet and exceed objectives.
 </li>
 <li>
 Discuss &ldquo;Side-Specific-Budgets&rdquo; with customers including CAPEX for example, advise the customers on expenditures, opportunities for cost reductions, and the viability/ feasibility of changing/ buying assets (such as changing a chiller for example) to ensure customers&rsquo; budgeting is as appropriate and as accurate as possible.
 </li>
 <li>
 Develop and monitor SLAs for the portfolio of assets, and ensure that they are aligned to service delivery, customer expectations, and expectations from suppliers / service partners in order to achieve quality service delivery, effective supplier relationship management, and profitability.
 </li>
 <li>
 Monitor service delivery performance and lead the evaluation of suppliers&rsquo; performance within the KSA to ensure the selection of appropriately qualified service providers/ contractors at the optimum price in order to deliver the expected quality of service.
 </li>
 <li>
 Monitor resource utilization within the KSA to ensure that the right number and talent is available for running operations (projects, civil works, mechanical works, electrical works, landscaping, building inspections, etc.), accomplishing targets, improving customer satisfaction, and achieving business objectives.
 </li>
 <li>
 Monitor and control the execution of maintenance contracts, review the preventive and corrective maintenance programs, and supervise the implementation by employees or assigned contractor(s) through reviewing reports and spot-checking as appropriate to ensure the provision of quality maintenance works to the assets/ facilities (including maintenance to audio visual equipment, BMS, chillers, generators, HVAC, IT, etc.).
 </li>
 <li>
 Attend all coordination meetings with the tenants and contractors to discuss the progress of the fit out works and collect the required documentation, carry out an overall inspection after the completion of the fit out works, prepare the snag lists, and follow up on all rectification works needed.
 </li>
 <li>
 Monitor the process of quotation requests, and the preparation of Purchase Orders and Vendor Contracts, approve same, and ensure that the purchasing process is optimized to guarantee the provision of products/ services to the company/ customer on time and avoid any operational delays.
 </li>
 <li>
 Ensure that the Annual Leave Planer is completed to have a holistic view on forecasted leaves and employees&rsquo; availabilities throughout the year so as to guarantee that the appropriate resourcing is done and that business operations do not get interrupted.
 </li>
 <li>
 Manage customers&rsquo; expectations through clear communication and transparent work attitude in order to be consistent and to develop strong customer relationships.
 </li>
 <li>
 Receive escalated problems and complaints from the Call Centre and ensure that the necessary support and maintenance work is provided to customers in a timely fashion in order to resolve customers&rsquo; issues (pertaining to cooling, power, ventilation, plumbing, etc.) and maintain their high levels of satisfaction.
 </li>
 <li>
 Escort customers on daily tours within the premises/ facilities, listen to any feedback or complaints they might have, and delegate any work needed to the subordinates in order to provide customers with the necessary civil, mechanical, electrical, etc. support and maintenance support.
 </li>
 <li>
 Provide technical advice to customers and represent customers in technical interfaces with third parties (such as dealing with contractors conducting any construction work on premises while ensuring that they are delivering according to the agreement) as well as furnish customers with technical advice on improvement opportunities (such as reducing utility consumption and bills) in order to increase CSR awareness and contribute in achieving a greener environment.
 </li>
 <li>
 Manage the implementation and improvement of policies, guidelines, and processes for contract management and administration to ensure standards are set so that all business requirements are fulfilled while delivering a quality service to customers in line with the corporate strategy.
 </li>
 <li>
 Manage the process of revising contracts&rsquo; scope of work, renewing the contract while recommending changes, conducting pricing, and negotiating the contract with the customer while coordinating the Terms &amp; Conditions of the contract with the Legal department to ensure alignment with internal policies and any external laws and regulations.
 </li>
 <li>
 Lead and monitor the subcontracting of works (such as fire systems, gas, emergency lighting, vertical transportation, water treatment, tank cleaning, etc.), ensure that subcontractors fulfil their duties in an accurate manner and as per the agreed upon contractual clauses, and manage subcontractors&rsquo; evaluations and negotiations while ensuring that chosen subcontractors are approved by the relevant authorities to guarantee compliance with the regulatory framework (such as any approvals needed from the Civil Defense Department for fire-fighting systems).
 </li>
 <li>
 Ensure effective planning and implementation of HSEEQ inspections and audits in order to meet regulatory requirements and company standards.
 </li>
 <li>
 Monitor physical and documentation audits being conducted on subcontractors to ensure that work is being conducted properly and that customers are being served with the highest quality standards, and take the necessary actions upon the detection of unreported/ undisclosed variations and/ or poor performance to safeguard the company against any liabilities.
 </li>
 <li>
 Lead the audits of staff, customers, and suppliers to gather feedback and monitor satisfaction in order to improve the operations and facilities management services the company provides in KSA.
 </li>
 <li>
 Develop and ensure the implementation of division policies, procedures, and controls covering all areas of activity so that all relevant procedural/ legislative requirements are fulfilled while delivering a quality and cost-effective service.
 </li>
 <li>
 Ensure compliance to all relevant quality, health, safety, and environmental management policies, procedures, and controls across the department to guarantee employee safety, legislative compliance, delivery of high-quality products/ service and a responsible environmental attitude.
 </li>
 <li>
 Ensure that all departmental reports are prepared timely and accurately and meet KSA division requirements, policies, and standards.
 </li>
 <li>
 Present the Board as per requirements for reporting, controls, corporate governance, deployment of strategy. Act as an advisor to the board.
 </li>
 <li>
 Perform other related duties or assignments as directed.
 </li>
 </ul>
 
 
 
 
 
 
 Qualifications, Experiences, Skills
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s Degree in Electrical or Mechanical Engineering, preferably with a Master&rsquo;s degree in Management or Facilities Management; CMMS knowledge is also preferable
 </li>
 <li>
 12-15 years&rsquo; experience in operations management including 3-5 years in a managerial role; exposure to Maintenance and Facilities Management especially in the areas of operations planning, HSEEQ, supplier relations management, client relations management, maintenance, and contract management
 </li>
 </ul>
</div>

Operations Manager - Airports

<div>
 
 
 
 Job Purpose
 
 
 
 
 The objective of Business Development/Tendering (Assistant Manager) is to identify, support, develop and win opportunities with new customers and strategic accounts that can lead to long-term, integrated, energy and facility management contracts. The position will be part of a focused team of hunters that can build relationships with prospects and find ways for Enova to create sustainable value
 
 
 
 
 
 In alignment with Enova values, responsible for the sustainable growth of the company&rsquo;s activities, revenues, profit, and customer portfolio. Success will be achieved by managing business development projects, from the creation of an opportunity, through the preparation of a winning proposal, to the contract&rsquo;s sign-off.
 
 
 
 
 
 
 
 
 
 
 Key Accountabilities
 
 
 
 <ul>
 <li>
 Support the Managers to the identification and implementation of the company&rsquo;s strategy and ensure effective cascading of strategy into implementable policies and procedures in line with the overall business objectives of the organization
 </li>
 <li>
 Contribute to the preparation of the Business Development and Marketing department pipeline and monitor financial performance versus the budget so that the business is aware of anticipated costs/revenues, and areas of unsatisfactory performance are identified, rectified promptly and potential performance improvement opportunities are capitalized upon.
 </li>
 <li>
 Manage independently the small size projects
 </li>
 <li>
 The primary responsibility for the Business Development Assistant Manager role is to support the BD team in building a pipeline of qualified opportunities and achieve targets for bringing in new business to the P&amp;L
 </li>
 <li>
 Develop a thorough understanding of clients organization, industry and global practices through carrying out due diligence and keep abreast of the industry trends, issues, challenges, etc. through related events, publications, and announcements to maintain proximity to the clients, meet their needs and expectations and to identify new opportunities in the market for Enova to tap on
 </li>
 <li>
 Regularly maintains and updates the Business Development database with the details of the clients, non-awards of bids, technical and commercial aspects of the proposal, etc. and the information is kept confidential
 </li>
 <li>
 Support BD Managers in screen potential business deals by analyzing market strategies, deal requirements, potential, and financials; evaluating options and resolving internal priorities in order to recommend to the management suitable new opportunities which will contribute to growing the organization&rsquo;s market position and increasing the revenues
 </li>
 <li>
 Manage the liaison with internal stakeholders including Procurement, Marketing, Operations etc. departments&rsquo; on a regular basis regarding gathering of any relevant inputs and any new opportunities for business development from clients
 </li>
 <li>
 Provide inputs to the Technical department on the client needs and trends in the market, which are commercially viable in order to enable services enhancement of Enova thus catering to client needs
 </li>
 <li>
 Support in negotiations with clients, including preparation of contracts and possible structuring of financing solutions
 </li>
 <li>
 Build and maintain relationships with existing and new clients of Enova, set up meetings with them and understand their needs for new services, in order to advise the clients appropriately on the range of services offered and to develop new business for the organization
 </li>
 <li>
 Participate in meetings with clients for all post bid reviews with clients&rsquo;, post contract award or any other meeting as required in order to ensure smooth managing of the client relationship and provision of technical input where necessary
 </li>
 <li>
 Keep aware of all the services the clients are utilizing from ENOVA, all issues and requests raised, etc. across any department including call center, operations, etc., in order to ensure awareness about the client
 </li>
 <li>
 Prepare the technical and commercial aspects of the bid and provide necessary feedback to the team, in order to ensure the proposal is compliant with all standards, quality and timeframes, and all services required by the client are included in the final price to the customer
 </li>
 <li>
 Manage and track potential risks of a project and highlight these in the proposals in order to ensure the company is aware of these risks and can mitigate them throughout the course of the project
 </li>
 <li>
 Resolve any technical or commercial issues raised by the team in a bid management process and escalate any complex issue to the line manager, in order to ensure the issues are resolved timely and using the right approach
 </li>
 <li>
 Partner with operations to formulate technical proposals reflecting the strategic approach towards developing a new project
 </li>
 <li>
 Prepare the executive summary for the proposals/ bids and provide necessary changes and develop the commercial aspects of the bid, in order to ensure all services are included in the final price to the customer
 </li>
 <li>
 Maintain confidentiality of client data and information and commercial aspects of proposals in order to ensure safeguarding the integrity such data and compliance with organizational policies and procedures
 </li>
 <li>
 Support in closing business deals through proper coordination and handover of requirements, developing and negotiating of contracts, and integration of contract requirements with business operations.
 </li>
 <li>
 Analyze and evaluate the reasons for not winning the bid, and suggest suitable ways of improvements where applicable, to the line manager so that similar non awards for bids can be minimized in future
 </li>
 <li>
 Support in preparation of timely and accurate departmental statements and reports to meet ENOVA and department requirements, policies and standards
 </li>
 <li>
 Support in developing and maintaining the reports for the management on the business development opportunities and plans, in order to facilitate informed decision making by updating the CRM tools regularly.
 </li>
 <li>
 Assess competitor strengths, weaknesses and strategic direction.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 
 Qualifications, Experiences, Skills
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in engineering, business administration, marketing or sales, or equivalent commercial experience
 </li>
 <li>
 5-7 years of experience within business development working environment, in a similar industry (Facility Management).
 </li>
 <li>
 Ability to understand clients' needs, ability to build and maintain excellent relationships with colleagues and clients, ability to reach an agreement maintaining the interests of all parties and close a deal.
 </li>
 <li>
 Ability to prepare a facilities Management proposal, from a commercial perspective (Pricing methodology) and from a technical perspective (technical write-up)
 </li>
 <li>
 Ability to build estimate cost of project, having excellent Excel skills
 </li>
 <li>
 Excellent MS (Power Point, Excell, Visio) Skills
 </li>
 <li>
 Ability to analyze the projects and to write relevant abstracts (executive summaries, memos for the Board, risk scenarios analysis)
 </li>
 <li>
 Excellent project management skills
 </li>
 <li>
 Excellent communication skills in English, written and oral.
 </li>
 </ul>
</div>

Assistant Tendering Manager

<div>
 
 
 
 Job Purpose
 
 
 
 
 To manage the facilities and operations within the assigned portfolio of assets/ buildings while implementing best supplier and customer relationship management, facilities management, building energy services management, maintenance, and contract management practices that improve the overall operational efficiency of managed assets, maintain high customer satisfaction,
 
 
 and help achieve Enova&rsquo;s business objectives.
 
 
 
 
 
 
 
 Key Accountabilities
 
 
 
 <ul>
 <li>
 Provide inputs to the development of the overall division strategy and participate in developing the business unit strategy in line with the vision, mission, and business objectives of the company.
 </li>
 <li>
 Deliver the Facilities Management strategy while ensuring contractual commitments are successfully met.
 </li>
 <li>
 Manage the effective achievement of the business unit&rsquo;s objectives through leading the Facilities and Operations team in the assigned project, by setting individual objectives, managing performance, developing and motivating staff, and providing formal and informal feedback and appraisals in order to maximize the subordinates&rsquo; and the business unit&rsquo;s performance.
 </li>
 <li>
 Contribute and assist the director of operations in defining an optimum structure for the business unit/ division so that resources are optimally utilized, and communication takes place in an efficient manner.
 </li>
 <li>
 Recommend and oversee the budget for the business unit and monitor financial performance versus the budget so that the business is aware of anticipated costs/ revenues, areas of unsatisfactory performance and potential areas of cost reduction are identified, and performance improvement opportunities are realized.
 </li>
 <li>
 Lead and manage the Facilities Management function while ensuring the planning and allocation of all resources, and the implementation of the appropriate standards and controls to ensure that all the unit activities are carried out in an efficient and effective manner to meet and exceed unit objectives.
 </li>
 <li>
 Discuss &ldquo;Side-Specific-Budgets&rdquo; with customers including CAPEX for example, advise the customers on expenditures, opportunities for cost reductions, and the viability/ feasibility of changing/ buying assets (such as changing a chiller for example) to ensure customers&rsquo; budgeting is as appropriate and as accurate as possible.
 </li>
 <li>
 Possesses extensive experience in key utilities, including but not limited to District cooling plants, Domestic water plant and network, Power distribution network, HV/LV substations and good knowledge in SCADA and BMS systems.
 </li>
 <li>
 Develop and monitor SLAs for the assets, and ensure that they are aligned to service delivery, client expectations, and expectations from suppliers / service partners in order to achieve quality service delivery, effective supplier relationship management, and profitability.
 </li>
 <li>
 Monitor service delivery performance and lead the evaluation of suppliers&rsquo; performance to ensure the selection of appropriately qualified service providers at the optimum price in order to deliver the expected quality of service.
 </li>
 <li>
 Monitor resource utilization to ensure that the right number and talent is available for running operations as well as minor projects, mechanical &amp; HVAC works, electrical works, etc.), accomplishing targets, improving customer satisfaction, and achieving business objectives.
 </li>
 <li>
 Monitor and control the execution of maintenance contracts, review the preventive and corrective maintenance programs, and supervise the implementation by employees or assigned contractor(s) through reviewing reports and spot-checking as appropriate to ensure the provision of quality maintenance works to the facilities (including maintenance to equipment, Turbines, Generators, Chillers, HVAC, pumps, sewage lifting stations, substations, infrastructure networks, etc.).
 </li>
 <li>
 Attend all coordination meetings with the client.
 </li>
 <li>
 Monitor the request for quotations and the preparation of Purchase Orders and Vendor Contracts, approve same, and ensure that the purchasing process is optimized to guarantee the provision of products/ services to the company/ customer on time and avoid any operational delays.
 </li>
 <li>
 Ensure that the Annual Leave Planer is completed to have a holistic view on forecasted leaves and employees&rsquo; availabilities throughout the year so as to guarantee that the appropriate resourcing is done and that business operations do not get interrupted.
 </li>
 <li>
 Manage customers&rsquo; expectations through clear communication and transparent work attitude in order to be consistent and to develop strong customer relationships.
 </li>
 <li>
 Receive escalated problems and complaints from the Call Centre and ensure that the necessary support and maintenance work is provided to customers in a timely fashion in order to resolve customers&rsquo; issues (pertaining to cooling, power interruptions, ventilation, plumbing, etc.) and maintain their high levels of satisfaction.
 </li>
 <li>
 Escort customers on daily tours within the premises/ facilities, listen to any feedback or complaints they might have, and delegate any work needed to the subordinates in order to provide customers with the necessary civil, mechanical, electrical, etc. support and maintenance support.
 </li>
 <li>
 Provide technical advice to customers and represent customers in technical interfaces with third parties (such as dealing with contractors conducting any construction work on premises while ensuring that they are delivering according to the agreement) as well as furnish customers with technical advice on improvement opportunities (such as reducing utility consumption and bills) in order to increase CSR awareness and contribute in achieving a greener environment.
 </li>
 <li>
 Manage the implementation and improvement of policies, guidelines, and processes for contract management and administration to ensure standards are set so that all business requirements are fulfilled while delivering a quality service to customers in line with the corporate strategy.
 </li>
 <li>
 Manage the process of revising contracts&rsquo; scope of work, renewing the contract while recommending changes, conducting pricing, and negotiating the contract with the customer while coordinating the Terms &amp; Conditions of the contract with the Legal department to ensure alignment with internal policies and any external laws and regulations.
 </li>
 <li>
 Lead and monitor the subcontracting of works (such as fire systems, gas, emergency lighting, vertical transportation, water treatment, tank cleaning, etc.), ensure that subcontractors fulfil their duties in an accurate manner and as per the agreed upon contractual clauses, and manage subcontractors&rsquo; evaluations and negotiations while ensuring that chosen subcontractors are approved by the relevant authorities to guarantee compliance with the regulatory framework (such as any approvals needed from the Civil Defense Department for fire-fighting systems)
 </li>
 <li>
 Ensure effective planning and implementation of HSEEQ inspections and audits in order to meet regulatory requirements and company standards.
 </li>
 <li>
 Monitor physical and documentation audits being conducted on subcontractors to ensure that work is being conducted properly and that customers are being served with the highest quality standards, and take the necessary actions upon the detection of unreported/ undisclosed variations and/ or poor performance to safeguard the company against any liabilities.
 </li>
 <li>
 Lead the audits of staff, customers, and suppliers to gather feedback and monitor satisfaction in order to improve the operations and facilities management services Enova provides.
 </li>
 <li>
 Develop and ensure the implementation of division policies, procedures, and controls covering all areas of activity so that all relevant procedural/ legislative requirements are fulfilled while delivering a quality and cost-effective service.
 </li>
 <li>
 Ensure compliance to all relevant quality, health, safety, and environmental management policies, procedures, and controls across the department to guarantee employee safety, legislative compliance, delivery of high quality products/ service and a responsible environmental attitude.
 </li>
 <li>
 Ensure corrective actions and preventive actions issued by the HSEEQ department are implemented, update the HSEEQ department about the progress of the implementation
 </li>
 <li>
 Ensure the legionella reporting is timely sent to HSEEQ department
 </li>
 <li>
 Ensure the HIRAs are finalized and yearly updated, with support of the HSEQ department
 </li>
 <li>
 Ensure the risk control measures arising from the HIRA are properly implemented
 </li>
 <li>
 Ensure availability of MS and RA for outsourced works
 </li>
 <li>
 Ensure relevant emergency tests are conducted
 </li>
 <li>
 Ensure that all departmental reports are prepared timely and accurately and meet requirements, policies, and standards.
 </li>
 <li>
 Perform other related duties or assignments as directed
 </li>
 </ul>
 
 
 
 
 
 
 Qualifications, Experiences, &amp; Skills
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s Degree in Electrical or Mechanical Engineering, preferably with a Master&rsquo;s degree in Management or Facilities Management; CMMS knowledge is also preferable
 </li>
 <li>
 8+ years&rsquo; experience in operations management; exposure to Maintenance and Facilities Management especially in the areas of operations planning, HSEEQ, supplier relations management, client relations management, maintenance, and contract management
 </li>
 </ul>
</div>

Assistant Utilities Manager

Join Enova by Veolia and explore 3   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Enova by Veolia

ABOUT_COMPANY

Operations Manager - Airports

Assistant Tendering Manager

Assistant Utilities Manager