Qureos Mentor

Enova International

Enova International is a leading financial technology company that provides access to fast, trustworthy credit through advanced analytics and technology. Founded in 2004 and headquartered in Chicago, Enova serves non-prime consumers and businesses, offering innovative online financial services powered by its machine learning platform, Colossus™. The company is dedicated to closing the credit gap and creating accessible credit solutions for millions, while fostering a diverse and inclusive workplace culture.

<div>We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas or take over sponsorship at this time.

About the Role:

The Operational Audit Associate oversees audits of third-party collection agencies, law firms, and the internal recovery team to ensure compliance with the FDCPA and other regulatory requirements. This role evaluates operational processes, inventory management, and collection practices through onsite and offsite audits. The auditor also monitors key controls and compliance areas such as dialing regulations, payment processing, dispute handling, licensing, and contract adherence while providing oversight and recommendations to strengthen operational performance and regulatory compliance. This role reports to the Lead, S&amp;O.

Responsibilities:
<ul>
<li>Conduct quarterly onsite and offsite audits of third-party collection agencies, law firms, and internal recovery operations to assess performance, operational processes, and regulatory compliance.</li>
<li>Audit inventory, accounts, and files forwarded to agencies to verify accuracy, completeness, and adherence to internal policies.</li>
<li>Review call recordings, written communications, and outbound collection activity (letters, emails, dialing, SMS, prerecorded messages, chat) to ensure compliance with the FDCPA and other applicable laws.</li>
<li>Evaluate key compliance and operational areas including dialing regulations, payment processing, disputes, settlements, payment plans, licensing, and contract adherence.</li>
<li>Identify deficiencies or non-compliant activities, document findings, and partner with agencies to implement corrective actions.</li>
<li>Prepare detailed audit reports and maintain records to support internal monitoring and regulatory reviews.</li>
<li>Collaborate with Compliance and Operations teams to stay current on regulatory requirements and industry best practices.</li>
<li>Provide recommendations to leadership regarding vendor performance, retention, or termination.</li>
<li>Conduct performance audits including liquidation rate analysis and improvement opportunities.</li>
</ul>
Requirements:
<ul>
<li>Bachelor's degree in Business or equivalent experience in collections at a creditor, lender, or collection agency/debt buyer.</li>
<li>5&ndash;7 years of experience in collections operations, vendor management, or dialer strategy.</li>
<li>Experience in collections training, quality assurance, reporting or compliance preferred.</li>
<li>Ability to identify audit findings, escalate issues appropriately, and manage relationships with agency or law firm leadership in a professional and assertive manner.</li>
<li>Proven ability to manage complex projects through their entire lifecycle, from initial scoping to final delivery.</li>
<li>Strong written and verbal communication skills with the ability to collaborate across departments.</li>
<li>Proficiency in Microsoft Office and Google Suite.</li>
</ul>
Compensation

The budgeted annual salary range for this position is $72,000 to $104,000. Actual annual salary will be determined based on qualifications, skills, experience, and level assessed during the hiring process and may fall outside of the range shown. Additional compensation for this role may include a bonus. All full-time employees are eligible to participate in Company benefits, described in more detail here. #BI-Hybrid #LI-Hybrid<div>
Benefits &amp; Perks:
<ul>
<li>Our hybrid roles require in-office work Tuesday through Thursday, with remote flexibility on Mondays and Fridays. This schedule fosters collaboration, team connection, and strategic planning, enhancing communication and effectiveness to drive results.</li>
<li>Health, dental, and vision insurance including mental health benefits</li>
<li>401(k) matching plus a roth option (U.S. Based employees only)</li>
<li>PTO &amp; paid holidays off</li>
<li>Sabbatical program (for eligible roles)</li>
<li>Summer hours (for eligible roles)</li>
<li>Paid parental leave</li>
<li>DEI groups (B.L.A.C.K. @ Enova, HOLA @ Enova, Women @ Enova, Pride @ Enova, South Asians @ Enova, APEX @ Enova, and Parents @ Enova)</li>
<li>Employee recognition and rewards program</li>
<li>Charitable matching and a paid volunteer day&hellip;Plus so much more!</li>
</ul>
About Enova

Enova International is a leading financial technology company that provides online financial services through our AI and machine learning-powered Colossus&trade;platform. We serve non-prime consumers and businesses alike, while offering world-class technology and services to traditional banks&mdash;in order to create accessible credit for millions.

Being a values-driven organization is at the core of Enova's success. We live our values by listening to our customers, challenging assumptions, thinking big, setting high expectations, and hiring and developing the best. Through our values and our commitment to making Enova an awesome place to work, we maintain an environment of inclusion and culture where our employees can thrive. You can learn more about Enova's values and culture here.

It is our policy to provide equal employment opportunity for all persons and not discriminate in employment decisions by placing the most qualified person in each job, without regard to any other classification protected by federal, state, or local law. California Applicants: Click here to review our California Privacy Policy for Job Applicants.</div></div>

Operational Audit Associate (Hybrid)

<div>
 
 
 We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas or take over sponsorship at this time.
 
 #BI-Remote
 
 
 
 
 
 About the role:
 
 
 
 Enova has two different small business lending brands, each with their own unique offerings and customer requirements. As a Small Business Customer Service Representative, you will become an expert in both brands over the course of our 4 week training program. After you complete training, you will primarily be responsible for providing superior customer service and a positive experience to our customers.
 
 
 
 Responsibilities:
 
 
 <ul>
 <li>
 Respond to incoming customer calls, addressing their questions and providing service
 </li>
 <li>
 Manage and respond to all customer inquiries, fulfilling requests, and offering comprehensive education on our products and services
 </li>
 <li>
 Deliver high-quality support by handling tasks related to payment processing, creating payment plans, and addressing other account-related matters to enhance the overall customer experience
 </li>
 <li>
 Uphold exceptional customer service standards through articulate and effective verbal and written communication
 </li>
 <li>
 Keep customer accounts meticulously updated with accurate information
 </li>
 </ul>
 
 
 Requirements:
 
 
 <ul>
 <li>
 Prior call center experience is a plus, but we value candidates with a proven background in fast-paced customer service environments.
 </li>
 <li>
 Exceptional communication and active listening skills with a proven history of professionalism and empathy in customer interactions.
 </li>
 <li>
 Proven ability to thrive in a high-volume environment by demonstrating exceptional adaptability and multi-tasking skills.
 </li>
 <li>
 Comfortable utilizing new technology and have a proven ability to excel in a remote work environment.
 
 </li>
 </ul>
 
 
 Compensation:
 
 
 
 The budgeted hourly rate for this position is $17.50. Additional compensation for this role may include bonus. All full-time employees are eligible to participate in Company benefits, described in more detail here.
 
 
 
 This role is entirely remote; however, candidates must reside in the state of AZ, IA, ID, IL, IN, MN, MO, NM, NV, UT, WI, or WY.
 
 
 
 
 Benefits &amp; Perks:
 
 
 <ul>
 <li>
 Our hybrid roles require in-office work Tuesday through Thursday, with remote flexibility on Mondays and Fridays. This schedule fosters collaboration, team connection, and strategic planning, enhancing communication and effectiveness to drive results.
 </li>
 <li>
 
 Health, dental, and vision insurance including mental health benefits
 
 </li>
 <li>
 
 401(k) matching plus a roth option (U.S. Based employees only)
 
 </li>
 <li>
 
 PTO &amp; paid holidays off
 
 </li>
 <li>
 
 Sabbatical program (for eligible roles)
 
 </li>
 <li>
 
 Summer hours (for eligible roles)
 
 </li>
 <li>
 
 Paid parental leave
 
 </li>
 <li>
 
 DEI groups (B.L.A.C.K. @ Enova, HOLA @ Enova, Women @ Enova, Pride @ Enova, South Asians @ Enova, APEX @ Enova, and Parents @ Enova)
 
 </li>
 <li>
 
 Employee recognition and rewards program
 
 </li>
 <li>
 
 Charitable matching and a paid volunteer day&hellip;Plus so much more!
 
 </li>
 </ul>
 
 
 About Enova
 
 
 
 
 Enova International is a leading financial technology company that provides online financial services through our AI and machine learning-powered Colossus&trade;platform. We serve non-prime consumers and businesses alike, while offering world-class technology and services to traditional banks&mdash;in order to create accessible credit for millions.
 
 
 &nbsp;
 
 
 
 
 Being a values-driven organization is at the core of Enova&rsquo;s success. We live our values by listening to our customers, challenging assumptions, thinking big, setting high expectations, and hiring and developing the best. Through our values and our commitment to making Enova an awesome place to work, we maintain an environment of inclusion and culture where our employees can thrive. You can learn more about Enova&rsquo;s values and culture
 
 
 here
 
 
 .&nbsp;
 
 
 
 
 It is our policy to provide equal employment opportunity for all persons and not discriminate in employment decisions by placing the most qualified person in each job, without regard to any other classification protected by federal, state, or local law. California Applicants: Click
 
 
 
 
 here
 
 
 to review our California Privacy Policy for Job Applicants.
 
 
</div>

Small Business Customer Service Representative (Remote)

Join Enova International and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Enova International

About Company

Operational Audit Associate (Hybrid)

Small Business Customer Service Representative (Remote)