Abrar Admin

Envida

<div>Description: 
Client Intake &amp; Eligibility<ul><li>
Complete accurate intake and registration into Ecolane.</li><li>
Assess clients for program eligibility, funding eligibility, and geographic eligibility (including non-duplicative MMT services).</li><li>
Enroll eligible clients in the appropriate database systems.</li><li>
Perform weekly verification and mapping of ride eligibility.</li></ul>
Scheduling &amp; Ride Coordination<ul><li>
Serve as the primary scheduler for all incoming ride requests.</li><li>
Schedule all demand response rides and assign them to the appropriate vehicle.</li><li>
Confirm ride eligibility and notify clients whether rides are approved or unavailable.</li><li>
Schedule rides in real time while the client is on the phone whenever possible to minimize callbacks and inefficiencies.</li><li>
Ensure correct entry of origin/destination, funding source, mobility type, and other required data.</li><li>
Optimize trip assignments based on fleet availability up to 30 days in advance.</li><li>
Actively manage ride status changes and move requests into scheduled status promptly.</li><li>
Mark buses are unavailable when out of service.</li></ul>
Requirements: 
Qualifications:<ul><li>High school diploma or GED required; advanced coursework or certifications in transportation/training preferred.</li><li>Minimum 2&ndash;3 years of relevant experience (transportation operations).</li><li>Demonstrated ability to coach and lead others, sound judgment and maturity.</li><li>Strong written/verbal communication and documentation skills; working knowledge of Microsoft 365 (Outlook, Word, Excel) and mobile apps.</li><li>Valid driver&rsquo;s license with acceptable MVR; ability to pass background check and drug test.</li></ul>
Skills:<ul><li>Strong phone, written, and verbal communication skills.</li><li>Compassionate and professional customer service approach.</li><li>Excellent problem-solving, critical thinking, and time management abilities.</li><li>High level of attention to detail and accuracy.</li><li>Proficient in multi-tasking and managing competing priorities.</li><li>Ability to work collaboratively with drivers, clients, and internal teams.</li><li>Understanding of paratransit operations, vehicles, and equipment preferred.</li></ul></div>

Temporary Scheduler

Join Envida and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Envida

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Temporary Scheduler