Qureos Mentor

Epicenter Technologies Pvt. Ltd

Technical Service Project ManagerLocation: India (Work from home) Department: Customer Technical Services &ndash; Technical SupportWe&rsquo;re looking for a Technical Service Project Manager to lead engineering service projects from start to finish. This role combines project management and technical support, ensuring projects are delivered on time, within scope, and exceed customer expectations.Key Responsibilities:<ul><li>Plan, execute, and close engineering service projects.</li><li>Coordinate with internal teams, vendors, and customers.</li><li>Track project scope, timelines, costs, and risks.</li><li>Maintain project documentation and reports.</li><li>Provide technical assistance, troubleshoot equipment/software issues.</li><li>Manage upgrades, maintenance, and performance of Power Quality Meters &amp; related software.</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree (Electrical, Computer, or Software Engineering preferred).</li><li>5+ years&rsquo; experience in technical project management.</li><li>Knowledge of power quality meters, power systems, and related software.</li><li>Strong communication and customer-facing skills.</li><li>Familiarity with project management tools (MS Project, Basecamp, etc.).</li><li>PMP/PRINCE II certification is a plus.</li></ul>Contact:<ul><li>Email: sharmeen.shaikh@epicentertechnology.com</li><li>Call: +91 8080980786</li><li>LinkedIn: Sharmeen Shaikh Epicenter</li></ul>Job Type: Full-timePay: &#8377;700,000.00 - &#8377;1,000,000.00 per yearWork Location: RemoteSpeak with the employer +91 8080980786

Technical Service Project Manager

Role &amp; Responsibilities:<ul><li>Manage and lead a team of non-voice agents to achieve daily, weekly, and monthly performance targets</li><li>Monitor team performance and provide timely feedback and coaching</li><li>Ensure adherence to process SLAs, quality benchmarks, and compliance requirements</li><li>Handle escalations and coordinate with internal departments for resolution</li><li>Generate and analyze performance reports to identify improvement areas</li><li>Conduct regular team huddles, performance reviews, training sessions &amp; keep the team morale up</li></ul>Desired skills:<ul><li>Minimum 2&ndash;3 years of experience in BPO industry</li><li>At least 1 year of experience in a team handling or supervisory role in a non-voice process</li><li>Proficiency in MS Office (Excel, Word, PowerPoint)</li><li>Experience working with CRM tools and ticketing systems</li><li>Ability to analyze data and derive actionable insights</li><li>Strong leadership and team management capabilities</li><li>Excellent communication and interpersonal skills</li><li>Ability to manage performance and drive accountability</li><li>Time management and multitasking abilities</li><li>Graduate in any discipline (Preferred: B.Com or BBI)</li></ul>Job Types: Full-time, PermanentPay: &#8377;30,000.00 - &#8377;35,000.00 per monthBenefits:<ul><li>Health insurance</li><li>Provident Fund</li></ul>Work Location: In person

Team leader - Insurance Process

Roles &amp; responsibilities:<ul><li>To manage transaction quality profile</li><li>To conduct audits as per defined guideline and sampling for transaction monitoring</li><li>To ensure 100% closure of feedback</li><li>To create and publish regular audit reports with management and clients (daily, weekly, monthly)</li><li>To identify gaps and conduct feedback and refresher sessions with agents to improve sales and quality of calls</li><li>To drive process improvement initiatives</li><li>To drive calibration sessions with internal or external customers</li><li>To conduct training for group of agents, when needed</li><li>To conduct quality induction for new hire batch</li></ul>Required Experience, Skills and Qualifications<ul><li>Good communication skills</li><li>Should have experience managing Quality in BPO/ Contact Center</li><li>Preferred to have six sigma knowledge and understanding of basic QC tools</li><li>Must have good analytical skills to conduct various analysis and RCA on a weekly/monthly basis</li><li>Should be well versed with MS Office (Word, Excel, PowerPoint and Outlook)</li></ul>Job Types: Full-time, PermanentPay: &#8377;400,000.00 - &#8377;450,000.00 per yearBenefits:<ul><li>Health insurance</li><li>Provident Fund</li></ul>Work Location: In person

Quality Analyst

Join Epicenter Technologies Pvt. Ltd and explore 3   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Epicenter Technologies Pvt. Ltd

ABOUT_COMPANY

Technical Service Project Manager

Team leader - Insurance Process

Quality Analyst