Qureos Mentor

Epicor Software

<div><p><b>What you will be doing:
</b></p><ul><li><p>Proven ability to troubleshoot manufacturing/distribution concepts in a software package.
</p></li><li><p>Responsible for documenting the replication path of software issues and using knowledge base systems.
</p></li><li><p>Experience troubleshooting software issues via telephone and use of remote support access to provide a resolution to the end user.
</p></li><li><p>Track record in doing research and diagnosing customer&rsquo;s problem statement and using product knowledge to provide appropriate solution to customers
</p></li><li><p>Ability to follow a steep learning curve and willingness to invest time in continuous learning
</p></li><li><p>Proficiency with PC software applications, e-mail, and job-associated applications/systems to expediently process tasks
</p></li><li><p>Self-starter abilities are essential and the aptitude to work independently and in a team environment.
</p></li><li><p>Acts as a liaison between end user and appropriate internal resources.
</p></li><li><p>Attends on-going training sessions to ensure a higher level of technical and application knowledge.
</p></li><li><p>Performs other related work as assigned.
</p></li><li><p>Excellent interpersonal skills
</p></li><li><p>Fluent English, both oral and written.
</p></li></ul><p></p><p><b>What you will likely bring:
</b></p><ul><li><p>Business College degree
</p></li><li><p>Limber and/or Manufacturing and/or distribution business process flow knowledge and experience
</p></li><li><p>Order Management
</p></li><li><p>Work Order
</p></li><li><p>Pricing
</p></li><li><p>Printing issues within ERP
</p></li><li><p>Warehousing and Logistics
</p></li><li><p>Job Management
</p></li><li><p>Inventory Management
</p></li><li><p>Shipping/Receiving
</p></li><li><p>Customer Management
</p></li><li><p>Knowledge on SQL would be an added advantage
</p></li><li><p>Excellent English verbal and written skills
</p></li></ul><p></p><p><b>What could set you apart:
</b></p><ul><li><p>Respond immediately to client calls/web tickets in a professional manner, providing appropriate solutions
</p></li><li><p>Ensuring Service Quality levels are maintained and adhered to
</p></li><li><p>Ensuring all issues are handled in a timely manner
</p></li><li><p>Reviewing outstanding issues, complete appropriate hand-off in conjunction with OLA/SLAs
</p></li><li><p>Providing excellent customer service while dealing with calls/tickets/incidents
</p></li><li><p>Meeting or Exceeding set targets month on month
</p></li></ul><p></p><p><b>Shift Timings: </b>5:30pm IST / 8:30pm
</p><p></p><p>#LI-VV1 #HYBRID
</p><p></p><div><p><b>About Epicor
</b></p></div><p></p><div><p>At Epicor, we&rsquo;re truly a team. Join 5,000 talented professionals in creating a world of better business through data, AI, and cognitive ERP. We help businesses stay future-ready by connecting people, processes, and technology. From software engineers who command the latest AI technology to business development reps who help us seize new opportunities, the work we do matters. Together, Epicor employees are creating a more resilient global supply chain.
</p></div><p></p><div><p><b>We&rsquo;re </b><b>Proactive, Proud, Partners </b><b>.<br>
</b></p></div><p><br>
Whatever your career journey, we&rsquo;ll help you find the right path. Through our training courses, mentorship, and continuous support, you&rsquo;ll get everything you need to thrive. At Epicor, your success is our success. And that success really matters, because we&rsquo;re the essential partners for the world&rsquo;s most essential businesses&mdash;the hardworking companies who make, move, and sell the things the world needs.
</p><p></p><div><p><b>Competitive Pay &amp; Benefits
</b></p></div><div><ul><li><p><b>Health and Wellness: </b>Comprehensive health and wellness benefits designed to support your overall well-being.
</p></li></ul></div><div><ul><li><p><b>Internal Mobility: </b>Opportunities for mentorship, continuing education, and focused career goal setting, with 25% of positions filled internally.
</p></li></ul></div><div><ul><li><p><b>Career Development: </b>Free LinkedIn Learning licenses for everyone, along with our Mentoring Program to boost your personal development.
</p></li></ul></div><div><ul><li><p><b>Education Support: </b>Geographically specific programs to balance the cost of education with the benefits of continued learning and personal development.
</p></li></ul></div><div><ul><li><p><b>Inclusive Workplace: </b>Collaborate with a diverse team in an inclusive, global workplace that fosters innovation and celebrates partnership.
</p></li></ul></div><div><ul><li><p><b>Work-Life Balance: </b>Policies built on mutual trust and support, encouraging time off to rest, recharge, and reconnect.
</p></li></ul></div><div><ul><li><p><b>Global Mobility: </b>Comprehensive support for international relocations and permanent residency processes.
</p></li></ul></div><p></p><div><p><b>Equal Opportunities and Accommodations Statement
</b></p></div><p></p><div><p>Epicor is committed to creating a workplace and global community where inclusion is valued; where you bring the whole and real you&mdash; that&rsquo;s who we&rsquo;re interested in. If you have interest in this or any role- but your experience doesn&rsquo;t match every qualification of the job description, that&rsquo;s okay- consider applying regardless.
</p></div><p></p><div><p>We are an equal-opportunity employer.
</p></div><p></p><p><b>Recruiter:
</b></p>Vidya Vardhni</div>

Technical Application Specialist

<div><p><b>Channel Marketing Sr Analyst (MKP301)
</b></p><p><b>Be the Bridge Between Epicor and Our Partner Ecosystem!
</b></p><p>Are you a creative problem-solver who loves building relationships and driving results? Join our Channel Marketing team as a Channel Marketing Sr Analyst and become the vital connection point between Epicor and our valued partners. You'll play a pivotal role in elevating our partner channel while ensuring seamless alignment between partner success and our demand generation strategies.
</p><p><b>What You'll be doing:
</b></p><ul><li>Build and nurture strong relationships with channel partners, serving as their trusted advisor for GTM strategy development and execution
</li><li>Work with Channel Marketing leadership to effectively manage channel marketing budgets and Marketing Development Fund (MDF) programs, creatively aligning resources to high-impact initiatives
</li><li>Oversee vendor relationships and partner payment processes to support co-marketing goals
</li><li>Partner with Demand Gen teams to integrate partner capabilities and targets into overall marketing strategies
</li><li>Ensure Demand Gen efforts meet required lead goals for the channel while representing partner value across industries we serve
</li><li>Serve as the strategic voice of the partner channel within Epicor
</li><li>Coordinate partner communications including weekly newsletters and monthly roundtables to keep partners aligned with Epicor's GTM strategies
</li><li>Manage digital presence through social media and maintain the Partner Marketing Hub as the central resource for partner success
</li><li>Develop content strategies and organize resources that enable partners to optimize their own marketing efforts
</li></ul><p></p><p><b>What you will likely bring:
</b></p><ul><li>Bachelor's degree in Marketing, Business, or related field (MBA is a plus)
</li><li>5+ years of marketing experience with 2+ years in partner/channel marketing or B2B relationship management
</li><li>Exceptional communication and relationship-building abilities
</li><li>Strong project management and budget management capabilities
</li><li>Strong critical thinking skills
</li><li>Able to thrive in collaborative environments
</li><li>Advanced proficiency in Microsoft Office Suite and social media management platforms
</li><li>Experience with content management systems and partner portal platforms
</li></ul><p>#LI-CM1 #HYBRID
</p><p></p><div><p><b>About Epicor
</b></p></div><p></p><div><p>At Epicor, we&rsquo;re truly a team. Join 5,000 talented professionals in creating a world of better business through data, AI, and cognitive ERP. We help businesses stay future-ready by connecting people, processes, and technology. From software engineers who command the latest AI technology to business development reps who help us seize new opportunities, the work we do matters. Together, Epicor employees are creating a more resilient global supply chain.
</p></div><p></p><div><p><b>We&rsquo;re </b><b>Proactive, Proud, Partners </b><b>.<br>
</b></p></div><p><br>
Whatever your career journey, we&rsquo;ll help you find the right path. Through our training courses, mentorship, and continuous support, you&rsquo;ll get everything you need to thrive. At Epicor, your success is our success. And that success really matters, because we&rsquo;re the essential partners for the world&rsquo;s most essential businesses&mdash;the hardworking companies who make, move, and sell the things the world needs.
</p><p></p><div><p><b>Competitive Pay &amp; Benefits
</b></p></div><div><ul><li><p><b>Health and Wellness: </b>Comprehensive health and wellness benefits designed to support your overall well-being.
</p></li></ul></div><div><ul><li><p><b>Internal Mobility: </b>Opportunities for mentorship, continuing education, and focused career goal setting, with 25% of positions filled internally.
</p></li></ul></div><div><ul><li><p><b>Career Development: </b>Free LinkedIn Learning licenses for everyone, along with our Mentoring Program to boost your personal development.
</p></li></ul></div><div><ul><li><p><b>Inclusive Workplace: </b>Collaborate with a diverse team in an inclusive, global workplace that fosters innovation and celebrates partnership.
</p></li></ul></div><div><ul><li><p><b>Work-Life Balance: </b>Policies built on mutual trust and support, encouraging time off to rest, recharge, and reconnect.
</p></li></ul></div><div><ul><li><p><b>Global Mobility: </b>Comprehensive support for international relocations and permanent residency processes.
</p></li></ul></div><p></p><div><p><b>Equal Opportunities and Accommodations Statement
</b></p></div><p></p><div><p>Epicor is committed to creating a workplace and global community where inclusion is valued; where you bring the whole and real you&mdash; that&rsquo;s who we&rsquo;re interested in. If you have interest in this or any role- but your experience doesn&rsquo;t match every qualification of the job description, that&rsquo;s okay- consider applying regardless.
</p></div><p></p><div><p>We are an equal-opportunity employer.
</p></div><p></p><p><b>Range:
</b></p>Minimum: $50,000 USD Maximum: $150,000 USD
<p></p><p>The salary range provided reflects the national average for this job title and does not represent compensation specific to Epicor Software Corporation. Actual compensation will vary based on experience, qualifications, and market factors relevant to the position.
</p><p></p><p><b>Recruiter:
</b></p><p></p>Christi McCall</div>

Senior Field Marketing Analyst

<div><p><b>Duties &amp; Responsibilities
</b></p><ul><li>Mastery of senior-level duties and responsibilities.
</li><li>Expert in writing code, refactoring, and testing new and existing applications and framework components.
</li><li>Actively drive and participate in designing and reviewing core functionality, ensuring alignment with best practices.
</li><li>Drive and participate in code reviews, pair programming, and code analysis.
</li><li>Work with their team to recommend solutions under accepted testing frameworks and the testing pyramid.
</li><li>Create and provide estimates of work, ensuring the timely and quality delivery of projects.
</li><li>Proactively improve coding standards and provide recommendations for enhancements.
</li><li>Provide mentoring and guidance to junior developers.
</li></ul><p>Knowledge, Skills &amp; Abilities
</p><ul><li>Strong proficiency in multiple programming languages and development tools- <b>Angular, .NET &amp; Azure DevOps.
</b></li><li>Excellent problem-solving and analytical thinking skills.
</li><li>Effective communication and interpersonal skills.
</li><li>Proven ability to mentor and lead a team to meet project deadlines.
</li><li>Customer-centric orientation and strong customer service skills.
</li><li>Familiarity with Agile methodologies and project management concepts.
</li></ul><p><b>Qualifications
</b></p><ul><li><b>8+ years applicable experience and demonstrated success in -Angular, .NET development &amp; Azure DevOps.
</b></li><li>3+ years of specialized/industry experience.
</li><li>Good to have distribution domain experience.
</li><li>Bachelor&rsquo;s degree (or equivalent experience).
</li><li>Good to have AI/ML skills
</li></ul><div><p><b>About Epicor
</b></p></div><p></p><div><p>At Epicor, we&rsquo;re truly a team. Join 5,000 talented professionals in creating a world of better business through data, AI, and cognitive ERP. We help businesses stay future-ready by connecting people, processes, and technology. From software engineers who command the latest AI technology to business development reps who help us seize new opportunities, the work we do matters. Together, Epicor employees are creating a more resilient global supply chain.
</p></div><p></p><div><p><b>We&rsquo;re </b><b>Proactive, Proud, Partners </b><b>.<br>
</b></p></div><p><br>
Whatever your career journey, we&rsquo;ll help you find the right path. Through our training courses, mentorship, and continuous support, you&rsquo;ll get everything you need to thrive. At Epicor, your success is our success. And that success really matters, because we&rsquo;re the essential partners for the world&rsquo;s most essential businesses&mdash;the hardworking companies who make, move, and sell the things the world needs.
</p><p></p><div><p><b>Competitive Pay &amp; Benefits
</b></p></div><div><ul><li><p><b>Health and Wellness: </b>Comprehensive health and wellness benefits designed to support your overall well-being.
</p></li></ul></div><div><ul><li><p><b>Internal Mobility: </b>Opportunities for mentorship, continuing education, and focused career goal setting, with 25% of positions filled internally.
</p></li></ul></div><div><ul><li><p><b>Career Development: </b>Free LinkedIn Learning licenses for everyone, along with our Mentoring Program to boost your personal development.
</p></li></ul></div><div><ul><li><p><b>Education Support: </b>Geographically specific programs to balance the cost of education with the benefits of continued learning and personal development.
</p></li></ul></div><div><ul><li><p><b>Inclusive Workplace: </b>Collaborate with a diverse team in an inclusive, global workplace that fosters innovation and celebrates partnership.
</p></li></ul></div><div><ul><li><p><b>Work-Life Balance: </b>Policies built on mutual trust and support, encouraging time off to rest, recharge, and reconnect.
</p></li></ul></div><div><ul><li><p><b>Global Mobility: </b>Comprehensive support for international relocations and permanent residency processes.
</p></li></ul></div><p></p><div><p><b>Equal Opportunities and Accommodations Statement
</b></p></div><p></p><div><p>Epicor is committed to creating a workplace and global community where inclusion is valued; where you bring the whole and real you&mdash; that&rsquo;s who we&rsquo;re interested in. If you have interest in this or any role- but your experience doesn&rsquo;t match every qualification of the job description, that&rsquo;s okay- consider applying regardless.
</p></div><p></p><div><p>We are an equal-opportunity employer.
</p></div><p></p><p><b>Recruiter:
</b></p>Smitha Machaiah</div>

Product Developer, Lead

<div><p><b>What you will be doing:
</b></p><ul><li>Triage issues across various departments and escalate appropriately.
</li><li>Manage incidents using ServiceNow and PagerDuty.
</li><li>Monitor and respond to basic security alerts in coordination with the Security Operations team.
</li><li>Assist in vulnerability management processes, including tracking and follow-up on remediation tasks.
</li><li>Maintain and update the status page to communicate incidents to our customer base.
</li><li>Follow defined escalation paths to ensure timely resolution in line with SLAs.
</li><li>Maintain and improve existing processes and documentation.
</li><li>Document, track, and monitor problems to ensure timely resolution.
</li><li>Support compliance with internal security policies and procedures.
</li><li>Perform other duties as assigned.
</li></ul><p></p><p><b>What you will likely bring:
</b></p><ul><li>3+ years of relevant experience with demonstrated success.
</li><li>Experience with Incident Management and ITIL frameworks.
</li><li>Foundational understanding of cybersecurity principles (Security+ or similar certification preferred).
</li><li>Familiarity with vulnerability management tools and processes is a plus.
</li><li>IT education and/or certifications.
</li><li>Strong written and verbal communication skills.
</li><li>Solid troubleshooting and analytical skills.
</li><li>Experience with Azure, AWS, or similar cloud platforms.
</li><li>Familiarity with Microsoft Azure EntraID.
</li></ul><p></p><p><b>Shift Timings: </b>6:30am IST / 10:30am IST
</p><p></p><p>#LI-VV1 #HYBRID
</p><p></p><div><p><b>About Epicor
</b></p></div><p></p><div><p>At Epicor, we&rsquo;re truly a team. Join 5,000 talented professionals in creating a world of better business through data, AI, and cognitive ERP. We help businesses stay future-ready by connecting people, processes, and technology. From software engineers who command the latest AI technology to business development reps who help us seize new opportunities, the work we do matters. Together, Epicor employees are creating a more resilient global supply chain.
</p></div><p></p><div><p><b>We&rsquo;re </b><b>Proactive, Proud, Partners </b><b>.<br>
</b></p></div><p><br>
Whatever your career journey, we&rsquo;ll help you find the right path. Through our training courses, mentorship, and continuous support, you&rsquo;ll get everything you need to thrive. At Epicor, your success is our success. And that success really matters, because we&rsquo;re the essential partners for the world&rsquo;s most essential businesses&mdash;the hardworking companies who make, move, and sell the things the world needs.
</p><p></p><div><p><b>Competitive Pay &amp; Benefits
</b></p></div><div><ul><li><p><b>Health and Wellness: </b>Comprehensive health and wellness benefits designed to support your overall well-being.
</p></li></ul></div><div><ul><li><p><b>Internal Mobility: </b>Opportunities for mentorship, continuing education, and focused career goal setting, with 25% of positions filled internally.
</p></li></ul></div><div><ul><li><p><b>Career Development: </b>Free LinkedIn Learning licenses for everyone, along with our Mentoring Program to boost your personal development.
</p></li></ul></div><div><ul><li><p><b>Education Support: </b>Geographically specific programs to balance the cost of education with the benefits of continued learning and personal development.
</p></li></ul></div><div><ul><li><p><b>Inclusive Workplace: </b>Collaborate with a diverse team in an inclusive, global workplace that fosters innovation and celebrates partnership.
</p></li></ul></div><div><ul><li><p><b>Work-Life Balance: </b>Policies built on mutual trust and support, encouraging time off to rest, recharge, and reconnect.
</p></li></ul></div><div><ul><li><p><b>Global Mobility: </b>Comprehensive support for international relocations and permanent residency processes.
</p></li></ul></div><p></p><div><p><b>Equal Opportunities and Accommodations Statement
</b></p></div><p></p><div><p>Epicor is committed to creating a workplace and global community where inclusion is valued; where you bring the whole and real you&mdash; that&rsquo;s who we&rsquo;re interested in. If you have interest in this or any role- but your experience doesn&rsquo;t match every qualification of the job description, that&rsquo;s okay- consider applying regardless.
</p></div><p></p><div><p>We are an equal-opportunity employer.
</p></div><p></p><p><b>Recruiter:
</b></p>Vidya Vardhni</div>

IT Support Analyst (security operations)

<div><p>As a Consulting Services Associate Manager, you will lead a team of consultants responsible for delivering Epicor products and managing client engagements. You will be responsible for setting objectives, coaching your team, and supporting both people management and technical leadership.
</p><p></p><p><b>What you will be doing:
</b></p><ul><li>Set objectives, assign and prioritize work tasks for CS team members, and track progress while coaching on project delivery methods to accelerate backlog consumption and increase revenue
</li><li>Provide input into the vision, strategy, and execution of Epicor&rsquo;s consulting services business, ensuring alignment with company objectives and client needs
</li><li>Monitor and communicate internal expectations on key business metrics, identify staff training and development needs, and help evolve CS processes and standards
</li><li>Assist with sales and consulting questions during customer discovery, and support pre-sales presentations, services planning, proposal development, and work planning
</li><li>Undertake consulting tasks related to your area of expertise and foster collaboration across teams to maintain a focus on customer satisfaction and success
</li></ul><p></p><p><b>What you will likely bring:
</b></p><ul><li>7+ years of applicable experience with demonstrated success and knowledge in the software industry
</li><li>2+ years of experience managing and developing employees
</li><li>2+ years of EDI product support or consulting experience preferred
</li><li>Ongoing technical certifications to stay current with industry trends
</li><li>Bachelor&rsquo;s degree or equivalent experience
</li></ul><p></p><p><b>What Could Set You Apart:
</b></p><ul><li>Ability to present in sales meetings, both face-to-face and remotely, and foster teamwork across diverse teams
</li><li>Strong analytical and problem-solving skills, with effective communication across customers, consultants, executives, and co-workers
</li><li>Proven organizational, project management, and time management skills, with relevant product, technical, and process knowledge
</li></ul><p></p><p>Join us at Epicor, where your success is our success. Apply today and be part of a team that values proactive, proud, and collaborative partners!
</p><p></p><p>#LI-TO1 #LI-REMOTE
</p><p></p><div><p><b>About Epicor
</b></p></div><p></p><div><p>At Epicor, we&rsquo;re truly a team. Join 5,000 talented professionals in creating a world of better business through data, AI, and cognitive ERP. We help businesses stay future-ready by connecting people, processes, and technology. From software engineers who command the latest AI technology to business development reps who help us seize new opportunities, the work we do matters. Together, Epicor employees are creating a more resilient global supply chain.
</p></div><p></p><div><p><b>We&rsquo;re </b><b>Proactive, Proud, Partners </b><b>.<br>
</b></p></div><p><br>
Whatever your career journey, we&rsquo;ll help you find the right path. Through our training courses, mentorship, and continuous support, you&rsquo;ll get everything you need to thrive. At Epicor, your success is our success. And that success really matters, because we&rsquo;re the essential partners for the world&rsquo;s most essential businesses&mdash;the hardworking companies who make, move, and sell the things the world needs.
</p><p></p><div><p><b>Competitive Pay &amp; Benefits
</b></p></div><div><ul><li><p><b>Health and Wellness: </b>Comprehensive health and wellness benefits designed to support your overall well-being.
</p></li></ul></div><div><ul><li><p><b>Internal Mobility: </b>Opportunities for mentorship, continuing education, and focused career goal setting, with 25% of positions filled internally.
</p></li></ul></div><div><ul><li><p><b>Career Development: </b>Free LinkedIn Learning licenses for everyone, along with our Mentoring Program to boost your personal development.
</p></li></ul></div><div><ul><li><p><b>Inclusive Workplace: </b>Collaborate with a diverse team in an inclusive, global workplace that fosters innovation and celebrates partnership.
</p></li></ul></div><div><ul><li><p><b>Work-Life Balance: </b>Policies built on mutual trust and support, encouraging time off to rest, recharge, and reconnect.
</p></li></ul></div><div><ul><li><p><b>Global Mobility: </b>Comprehensive support for international relocations and permanent residency processes.
</p></li></ul></div><p></p><div><p><b>Equal Opportunities and Accommodations Statement
</b></p></div><p></p><div><p>Epicor is committed to creating a workplace and global community where inclusion is valued; where you bring the whole and real you&mdash; that&rsquo;s who we&rsquo;re interested in. If you have interest in this or any role- but your experience doesn&rsquo;t match every qualification of the job description, that&rsquo;s okay- consider applying regardless.
</p></div><p></p><div><p>We are an equal-opportunity employer.
</p></div><p></p><p><b>Range:
</b></p>Minimum: $70,000 USD Maximum: $200,000 USD
<p></p><p>The salary range provided reflects the national average for this job title and does not represent compensation specific to Epicor Software Corporation. Actual compensation will vary based on experience, qualifications, and market factors relevant to the position.
</p><p></p><p><b>Recruiter:
</b></p><p></p>Tola Olagbaju</div>

Associate Manager, Consulting Services | EDI