Qureos Mentor

Eren Perakende

<div>
 
 For more than 55 years, Eren Perakende has been uniting world-renowned brands with consumers in Turkey. In 1990, the company partnered with Devanlay to begin the licensed production and distribution of Lacoste in Turkey. Since then, Eren Perakende has taken on the distributorship of global brands such as Burberry, Gant, Nautica, and Converse.
 
 
 
 
 
 In 2008, the company launched its own retail concept with Occasion stores, followed by the introduction of the innovative SuperStep store concept in 2012. Embracing a multi-channel strategy in 2020, Eren Perakende expanded its online sales network and redefined the shopping experience through House of SuperStep, transforming retail into an experience-driven model.
 
 
 
 
 
 Expanding its brand portfolio with names like Intersport, SuperKids, Fashfed, United4, Sanal &Ccedil;ad&inodot;r and Heartbeat, Eren Perakende now operates in 25 countries, with over 8,000 employees, nearly 700 stores, and 17 digital platforms.
 
 
 
 
 
 We are looking for an
 
 Customer Relations Manager
 
 to contribute to our premium lifestyle brands in this growth journey.
 
 
 
 
 
 
 
 
 
 Job Description
 
 
 
 
 
 <ul>
 <li>
 Manage processes to boost customer satisfaction by ensuring efficient and effective call center operations. Collaborate closely with Business, Product, Operations, and Customer Service teams to deliver a seamless and excellent customer experience.
 </li>
 <li>
 Analyze customer feedback and satisfaction metrics (NPS, CSAT) to identify improvement opportunities and monitor call center performance.
 </li>
 <li>
 Manage communication technologies such as IVR, CRM, call routing systems, and chat platforms to optimize customer interactions.
 </li>
 <li>
 Utilize reporting systems to track performance, analyze trends, and derive actionable business insights.
 </li>
 <li>
 Supervise, train, and motivate call center staff to enhance productivity and job satisfaction.
 </li>
 <li>
 Establish and monitor key performance indicators (KPIs), regularly assessing team and individual performance against benchmarks.
 </li>
 <li>
 Handle customer complaints effectively, developing solution-oriented strategies and implementing continuous improvement initiatives.
 </li>
 <li>
 Oversee projects related to customer relations and call center system enhancements, ensuring timely delivery and adherence to budget.
 </li>
 <li>
 Lead workforce planning and scheduling to optimize resource allocation and service levels.
 </li>
 <li>
 Ensure compliance with company policies, industry regulations, and quality standards.
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 
 
 
 <ul>
 <li>
 Minimum 8 years of experience in multi-channel contact center management (phone, email, chat, social).
 </li>
 <li>
 Strong leadership and people management skills with a customer-first mindset.
 </li>
 <li>
 Proven ability to drive process improvements and change management initiatives.
 </li>
 <li>
 Advanced analytical and problem-solving skills; experienced in performance reporting and data-driven decision making.
 </li>
 <li>
 Proficiency in CRM platforms, call center technologies, and MS Office applications.
 </li>
 <li>
 Excellent communication, negotiation, and presentation skills in English.
 </li>
 <li>
 Bachelor&rsquo;s degree in a related field.
 </li>
 </ul>
</div>

Customer Relations Manager

<div>
 
 Eren Retail, which includes the brands Lacoste, Burberry, Superstep, House of Superstep, Gant, Nautica, Occasion, Converse, Intersport, The Kooples, Superkids, FashFed, United4 operates in 25 countries with more than 30 years of experience. It continues its investments and determined progress in the sector with nearly 600 stores and over 1000 sales points.
 
 
 We are looking for a "
 
 Design Manager
 
 " to join our
 
 UNITED4
 
 team.
 
 
 
 
 
 
 Qualifications:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in fine arts,
 </li>
 <li>
 Minimum of 10 years of experience in a similar position,
 </li>
 <li>
 Experience in designing woven fabric,knitwear and all categories collections is preferable,
 </li>
 <li>
 Proficiency in design software such as Adobe Illustrator and Photoshop,
 </li>
 <li>
 Ability to travel as required,
 </li>
 <li>
 Strong communication skills, teamwork-oriented, and creative problem-solving abilities,
 </li>
 <li>
 Fluent in English; additional languages a plus.
 </li>
 </ul>
 
 
 
 
 
 Job Description:
 
 
 <ul>
 <li>
 Analyze fashion trends and market dynamics to design seasonal collections,
 </li>
 <li>
 Lead the design team, ensuring projects are completed on time and to high quality standards,
 </li>
 <li>
 Determine product mix and develop range plans,
 </li>
 <li>
 Prepare design sheets and meticulously follow up on sample processes,
 </li>
 <li>
 Create designs suitable for the target customer group while reflecting the brand identity,
 </li>
 <li>
 Attend international fashion fairs to gather insights on new trends,
 </li>
 <li>
 Collaborate with sales and marketing teams to contribute to the design process.
 </li>
 </ul>
 
 
</div>

Design Manager - UNITED4

Join Eren Perakende and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Eren Perakende

ABOUT_COMPANY

Customer Relations Manager

Design Manager - UNITED4