Urwah Admin

Ericsson

Ericsson is a leading telecommunications company that drives the next wave of mobile technology through innovations in 5G, AI, cloud, and network APIs. The company focuses on creating an open network ecosystem and helps customers unlock the full value of connectivity with user-friendly technology and services. Its extensive portfolio includes Networks, Digital Services, Managed Services, and Emerging Business, all powered by advanced 5G and IoT platforms.

<div>
 
 Role Overview
 
 
 
 As a Junior RAN Test Engineer, you will join Ericsson&rsquo;s RAN Test team and help make sure our 4G/5G Radio Access Network (RAN) solutions work as expected before they go into live customer networks. This is an early-career role for recent graduates, with clear structure, support and mentoring to help you build confidence in mobile networks, test methods and automation at a steady pace.
 
 
 You&rsquo;ll start by learning the basics and contributing to real project work alongside experienced Integration Engineers, Network Engineers and Test Managers. The role is a good fit if you enjoy understanding how things work, solving problems in a practical way and are curious about mobile networks, software/systems testing and automation/AI. Over time, you can grow towards roles such as Integration Engineer, Network Engineer or Test Specialist within Ericsson.
 
 
 
 What You Will Do
 
 
 
 In your first months, the focus is on learning and getting comfortable with our tools and ways of working. Gradually, you&rsquo;ll take on more responsibility as your confidence grows.
 
 
 
 You will:
 
 
 
 <ul>
 <li>
 Follow a structured onboarding plan covering 4G/5G RAN concepts, Ericsson tools and our ways of working, using internal learning platforms and local workshops.
 </li>
 <li>
 Shadow experienced colleagues during test planning, execution and troubleshooting, then start to own small, well-defined tasks with support on hand.
 </li>
 <li>
 Help prepare and run test cases for new software loads, features and configuration changes in the RAN test environment, working under the guidance of senior engineers.
 </li>
 <li>
 Collect and organise logs, traces and basic KPIs from test runs so that the team can understand results and investigate any issues.
 </li>
 <li>
 Use existing automation frameworks and scripts to run tests and, over time, contribute small improvements (for example parsing logs or producing simple reports).
 </li>
 <li>
 Assist with everyday test environment and tool tasks (such as applying software updates or simple configuration changes) once you have been shown how to do them.
 </li>
 <li>
 Record test cases, results and defects in standard Ericsson tools (e.g. Azure DevOps/Jira) and write clear notes so others can easily follow your work.
 </li>
 <li>
 Take part in regular team routines (stand-ups, planning, retrospectives), work closely with colleagues in different functions and locations, and suggest small improvements as you spot them.
 
 
 </li>
 </ul>
 
 What You Will Bring
 
 
 
 We&rsquo;re looking for potential and a positive approach, not a finished expert.
 
 
 
 You will bring:
 
 
 
 <ul>
 <li>
 A Bachelor&rsquo;s or Master&rsquo;s degree in a relevant field such as Telecommunications, Electrical/Electronic Engineering, Computer Science, Software Engineering, Networks &amp; Security or similar.
 </li>
 <li>
 A solid technical foundation and interest in mobile networks and testing, for example through:
 </li>
 <li>
 Basic understanding of networking concepts (IP, routing, latency, throughput).
 </li>
 <li>
 Some exposure to Linux/UNIX (using a terminal and basic commands).
 </li>
 <li>
 Experience with at least one programming or scripting language (e.g. Python, Java, C/C++, Bash) from coursework or personal projects.
 </li>
 <li>
 Any hands-on testing experience (software, systems, lab work) from projects, labs or internships.
 </li>
 <li>
 A mindset that fits how we work:
 </li>
 <li>
 Curious and eager to learn, comfortable asking questions and exploring new topics.
 </li>
 <li>
 Practical and structured in how you approach problems, trying out options step by step and learning from each attempt.
 </li>
 <li>
 Collaborative and respectful, sharing information, listening to others and willing to both give and receive help.
 </li>
 <li>
 Careful and quality-minded, following agreed steps and paying attention to detail.
 </li>
 <li>
 Responsible and open, keeping others updated on progress and talking honestly about any issues so we can solve them together.
 
 
 </li>
 </ul>
 If you don&rsquo;t match every point but can show similar experience or a strong motivation to learn, we&rsquo;d still be very happy to hear from you.
 
 
 
 Why join Ericsson?
 
 At Ericsson, you&acute;ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what&acute;s possible. To build solutions never seen before to some of the world&rsquo;s toughest problems. You&acute;ll be challenged, but you won&rsquo;t be alone. You&acute;ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
 
 
 
 What happens once you apply?
 
 Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
 
 
 
 Primary country and city:
 
 United Kingdom (GB) || Reading
 
 
 
 Req ID:
 
 784729
</div>

Junior Integration Engineer

<div><div><div><div><h2 class="jobSectionHeader">Join our Team</h2>
</div><div>
About this opportunity: 
We are looking for a motivated Front Office RAN - Automated Operations Engineer to support operational activities across telecom and IT domains, contributing to alarm monitoring, incident handling, reporting, automation support, and operational coordination. 
In this role, you will gain hands-on experience in managed services operations while supporting service assurance activities, automation initiatives, and operational excellence in a dynamic, technology-driven environment. This is an excellent opportunity for individuals looking to build a career in telecom operations, automation, and AI-driven managed services. 
What you will do: 
<ul><li>
Responsible for alarm monitoring and incident handling activities across telecom and IT environments</li><li>
Perform initial troubleshooting, event analysis, and incident escalation according to defined operational procedures</li><li>
Assist in the execution of operational reporting, data analysis, and performance tracking activities</li><li>
Support automation initiatives, including the use and maintenance of scripts, dashboards, and workflow tools</li><li>
Coordinate with operational teams to ensure timely resolution of incidents and service requests</li><li>
Contribute to service assurance activities and ensure adherence to operational processes and procedures</li><li>
Assist in identifying opportunities for operational improvements and automation enhancements</li><li>
Support the preparation and maintenance of operational documentation, reports, and knowledge articles</li><li>
Participate in shift-based operations, ensuring service continuity and compliance with operational targets</li><li>
Collaborate with cross-functional teams and gain exposure to telecom network technologies and managed services practices</li><li>
Participate in training and continuous learning activities related to telecom operations, automation, and emerging technologies</li><li>
Support the implementation of AI-driven operational improvements and modern service management practices</li></ul> 
The skills you bring: 
<ul><li>
Bachelor's degree in Telecommunications, Information Technology, Computer Science, Engineering, or a related field</li><li>
Strong understanding of telecommunications RAN / MW, networking, IT systems, or automation concepts</li><li>
Previous experience in Managing Telecom Networks (minimum 2 years' experience) or IT Operations</li><li>
Strong analytical and problem-solving skills with a structured approach to troubleshooting</li><li>
Interest in telecom operations, automation technologies, scripting, and AI-driven solutions</li><li>
Good communication and collaboration skills with the ability to work in multicultural environments</li><li>
Willingness to learn and adapt to new technologies, tools, and operational processes</li><li>
Basic knowledge of scripting languages, databases, or automation tools is considered an advantage</li><li>
Good understanding of incident management, monitoring tools, or managed services concepts is a plus</li><li>
Ability to work in a shift-based operational environment and manage multiple priorities</li><li>
Self-motivated mindset with a strong desire to develop technical and operational expertise</li></ul></div></div><div><div><h2 class="jobSectionHeader">
What You Can Expect:</h2></div><div> 
<ul><li>
Exposure to modern telecom operations and managed services environments</li><li>
Hands-on experience with automation, AI-driven operational improvements, and service assurance practices</li><li>
Opportunities to develop technical, operational, and analytical capabilities</li><li>
Structured learning and career development pathways within telecom operations and automation domains</li><li>
Career growth opportunities toward engineering, automation, operations, service management, or leadership roles</li><li>
An opportunity to be part of a dynamic team driving operational excellence and next-generation managed services capabilities</li></ul></div></div></div>
Why join Ericsson?At Ericsson, you&acute;ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what&acute;s possible. To build solutions never seen before to some of the world&rsquo;s toughest problems. You&acute;ll be challenged, but you won&rsquo;t be alone. You&acute;ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next. 
 
What happens once you apply?Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more. 
Primary country and city: Saudi Arabia (SA) || Riyadh
Req ID: 786871</div>

Automated Operations Engineer Access TX

<div><div><div><div><h2 class="jobSectionHeader">Grow with us!
</h2></div><div><ul><li>This role is a hybrid position with the expectation to work onsite (3) three days a week in the Ericsson office located in Austin, Texas and relocation is not offered for this position.</li><li>
Ericsson Inc. does not sponsor U.S work authorizations for this job position including U.S. immigration filings for initial and/or change of employer paperwork for H-1's, H-1B1's, E-3's, O-1's, and TN's. Ericsson also does not hire F-1's working on CPT or EAD for this position.</li></ul> 
About This Opportunity 
Ericsson-developed ASICs are the foundation of our Baseband and Radio network products, driving our leadership in 5G and 6G markets. These components present compelling engineering challenges across complexity, power, performance, and advanced process node technologies &mdash; making this an exciting environment for experienced engineers. 
We are seeking an experienced SW/FW Developer based in the USA to develop code for validating and debugging ASIC hardware silicon prior to release. In this role, you will collaborate closely with engineering teams in Austin and Sweden across IP, ASIC, and system levels, ensuring final ASIC products meet program goals with the highest quality standards.</div></div><div><div><h2 class="jobSectionHeader">
What you will do</h2>
</div><div><ul><li>Design, implement, and validate ASIC device drivers and test cases in C/C++ within the Zephyr RTOS framework, or equivalent Linux kernel/driver development experience</li><li>
Develop framework and infrastructure components in Python to support the run environment and automation</li><li>
Assess and visualize ASIC test case coverage to identify quality improvement opportunities</li><li>
Conduct in-lab testing and proof-of-concept work to validate code and coverage improvements</li><li>
Participate in collaborative technical discussions and contribute to scalable, reusable frameworks and test cases</li><li>
Identify technical innovations to enhance Ericsson's validation and methodology capabilities</li><li>
Partner with ASIC architects to define coverage plans and resolve technical issues</li></ul></div></div><div><div><h2 class="jobSectionHeader">
The skills you bring</h2>
</div><div><ul><li>Minimum 5 years of development experience with C/C++ and Python, focused on hardware validation and embedded software</li><li>
Demonstrated commitment to good coding practices and the ability to promote these standards across teams</li><li>
Experience with source code management tools (e.g., Git) and IDEs</li><li>
Ability to understand and articulate hardware architecture, data paths, and IP functions</li><li>
Strong ability to read and write technical specifications and quickly grasp new technical concepts</li><li>
Hands-on experience with Unix/Linux operating systems and bash scripting</li><li>
Solid knowledge of validation principles and test coverage strategies</li><li>
Enthusiasm for in-lab system work, including platform management and test instrument setup</li><li>
Demonstrated success working across geographies and cross-functional teams</li><li>
Strong written and verbal communication skills for diverse audiences, including managers and architects</li><li>
Strong analytical and problem-solving skills with close attention to detail</li><li>
Ability to work independently through ambiguous tasks with a collaborative mindset</li></ul> 
Nice to Have:<ul><li>
Familiarity with leveraging AI for validation coverage analysis and code development efficiency</li><li>
Exposure to network communications, hardware emulators, and validation platforms</li><li>
Experience with lab equipment such as protocol/logic analyzers and oscilloscopes</li></ul></div></div></div> 
Why join Ericsson?
At Ericsson, you&acute;ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what&acute;s possible. To build solutions never seen before to some of the world&rsquo;s toughest problems. You&acute;ll be challenged, but you won&rsquo;t be alone. You&acute;ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next. 
What happens once you apply? 
Click Here to find all you need to know about what our typical hiring process looks like. 
Ericsson uses a merit-based hiring approach that values people with different experiences, perspectives and skillsets. We truly believe this approach drives innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity employer, learn more. 
If you need assistance or to request an accommodation due to a disability, please contact Ericsson at hr.direct.americas@ericsson.com. 
DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by employees in this position. They are not an exhaustive list of all responsibilities, duties and skills required for this position, and you may be required to perform additional job tasks as assigned. 
Primary country and city: United States (US) || Hybrid: Austin, Texas 
Job details: Developer 
Compensation and Benefits at Ericsson 
At Ericsson, we know that our people are the key to our success. We offer a competitive package to help with your individual needs and goals. 
Your Pay 
The salary range for this position is dependent on various factors including, but not limited to, location, and the candidate&rsquo;s combination of job-related knowledge, qualifications, skills, education, training, and experience. 
Short-Term Variable Compensation Plan: Your pay also includes the opportunity for an annual bonus. Actual bonus payouts are based on performance of the business against the unit&rsquo;s objectives, individual performance, and the individual bonus target. Certain eligibility and pro-ration rules apply. 
Your Health 
Ericsson offers excellent health benefits including the choice of three medical plan options and a dental plan option that allow an employee to select the level of coverage that suits their needs. Employees will receive company credits in an amount equal to the cost that Ericsson pays toward the cost of their medical and dental premiums for themselves and eligible covered dependents. 
Your Financial Security
We invest in both your short and long-term financial wellbeing. The Ericsson US 401(k) Plan offers an automatic 3% company contribution and Ericsson match $1 for every $1 you put into the 401(k) Plan on the first 3% of your eligible pay, plus 50 cents on every $1 on the next 2% of eligible pay. When you contribute at least 5% of eligible pay, you are receiving Ericsson&rsquo;s full matching contributions of 4%. Matching and company automatic contributions stop when your total eligible pay for the year reaches the IRS limits. Employees will also receive company credits in an amount equal to the cost of basic life insurance and basic accidental death and dismemberment coverage, as well as short-term and long-term disability coverage. Employees also have the option to participate in Ericsson&rsquo;s Stock Purchase Plan. 
Your Time 
Your work-life balance is important to us. New employees are provided a minimum of 15 days of accrued vacation, up to 3 personal days per year, 11 annual holidays, 8 hours of volunteer time, and 80 hours of sick time annually. Please note paid time off is pro-rated based on the employee&rsquo;s start date. Furthermore, Ericsson provides up to 16 weeks of paid maternity leave and 6 weeks of parental or adoption leave at 100% of pay. 
Additional Benefits 
Ericsson offers many other company-paid benefits such as financial wellness programs, educational assistance, matching gifts, and recognition programs.</div>

SSE Developer

<div><div><div><div><h2 class="jobSectionHeader">Join our Team</h2>
</div><div>
Ericsson Inc. does not sponsor U.S work authorizations for this job position including U.S. immigration filings for initial and/or change of employer paperwork for H-1's, H-1B1's, E-3's, O-1's, and TN's. Ericsson also does not hire F-1's working on CPT or EAD for this position. 
About this opportunity
The Warehouse Operations role is a key contributor to the safe, accurate, and efficient movement of materials in our distribution environment. As part of a small, close-knit team reporting to the Warehouse Supervisor, this position executes core activities including inbound receipt, inventory management, picking and packing, outbound handling, and kitting. The role supports on-time customer delivery, high inventory accuracy, and ongoing improvement in warehouse performance. 
The Warehouse Operations teammate demonstrates strong problem-solving skills, works effectively across functions, and follows through on tasks in a fast-paced, changing environment. 
What you will do<ul><li>Perform daily warehouse activities including receiving, put-away, picking, packing, kitting, and shipping while meeting productivity and quality standards</li><li>Process orders and transactions accurately in the warehouse management system and related applications to support inventory accuracy</li><li>Prepare, stage, and verify shipments to meet customer delivery requirements, including correct documentation, labeling, and packaging</li><li>Support cycle counts and inventory control; investigate discrepancies and assist with corrective actions</li><li>Operate material handling equipment (pallet jacks, carts and, where applicable, forklifts) safely and in line with company policies and regulations</li><li>Collaborate with team members and leadership to handle last-minute requests and shifting priorities while maintaining customer focus</li><li>Contribute to continuous improvement initiatives that increase efficiency and reduce operational costs</li><li>Maintain a clean, organized, and safe work environment by following safety guidelines, housekeeping standards, and PPE requirements</li><li>Communicate effectively to coordinate activities, resolve issues, and support cross-functional operations</li></ul> 
The skills you bring<ul><li>2&ndash;5 years of experience in warehouse operations, distribution, logistics, or a related field</li><li>High school diploma or equivalent; additional coursework in supply chain, logistics, or a related area is a plus</li><li>Experience with core warehouse processes such as receiving, picking, packing, kitting, shipping, and inventory control</li><li>Ability to use a computer to process orders, manage email, and perform basic data entry</li><li>Basic knowledge of Microsoft Excel and other Microsoft Office applications</li><li>Experience with a warehouse management system; exposure to SAP Extended Warehouse Management (EWM) is a plus</li><li>Ability to obtain and maintain a forklift license and operate material handling equipment as needed</li><li>Strong problem-solving skills with the ability to investigate issues, identify root causes, and support effective resolutions</li><li>Ability to work effectively in a fast-paced, team-oriented environment, balancing multiple priorities and responding to last-minute requests</li><li>Comfortable working in a non-climate controlled warehouse environment, including exposure to varying temperatures and manual labor</li><li>Commitment to accuracy and quality, with a track record of supporting warehouse performance goals</li><li>Reliable and punctual, with flexibility for overtime or schedule adjustments as business needs require</li></ul></div></div></div>
Why join Ericsson?
At Ericsson, you&acute;ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what&acute;s possible. To build solutions never seen before to some of the world&rsquo;s toughest problems. You&acute;ll be challenged, but you won&rsquo;t be alone. You&acute;ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next. 
What happens once you apply? 
Click Here to find all you need to know about what our typical hiring process looks like. 
Ericsson uses a merit-based hiring approach that values people with different experiences, perspectives and skillsets. We truly believe this approach drives innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity employer, learn more. 
If you need assistance or to request an accommodation due to a disability, please contact Ericsson at hr.direct.americas@ericsson.com. 
DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by employees in this position. They are not an exhaustive list of all responsibilities, duties and skills required for this position, and you may be required to perform additional job tasks as assigned. 
Primary country and city: United States (US) || Lewisville (TX) (Country/ City) 
Job details: Warehouse Operations 
Compensation and Benefits at Ericsson 
At Ericsson, we know that our people are the key to our success. We offer a competitive package to help with your individual needs and goals. 
Your Pay 
The salary range for this position is dependent on various factors including, but not limited to, location, and the candidate&rsquo;s combination of job-related knowledge, qualifications, skills, education, training, and experience. 
Short-Term Variable Compensation Plan: Your pay also includes the opportunity for an annual bonus. Actual bonus payouts are based on performance of the business against the unit&rsquo;s objectives, individual performance, and the individual bonus target. Certain eligibility and pro-ration rules apply. 
Your Health 
Ericsson offers excellent health benefits including the choice of three medical plan options and a dental plan option that allow an employee to select the level of coverage that suits their needs. Employees will receive company credits in an amount equal to the cost that Ericsson pays toward the cost of their medical and dental premiums for themselves and eligible covered dependents. 
Your Financial Security
We invest in both your short and long-term financial wellbeing. The Ericsson US 401(k) Plan offers an automatic 3% company contribution and Ericsson match $1 for every $1 you put into the 401(k) Plan on the first 3% of your eligible pay, plus 50 cents on every $1 on the next 2% of eligible pay. When you contribute at least 5% of eligible pay, you are receiving Ericsson&rsquo;s full matching contributions of 4%. Matching and company automatic contributions stop when your total eligible pay for the year reaches the IRS limits. Employees will also receive company credits in an amount equal to the cost of basic life insurance and basic accidental death and dismemberment coverage, as well as short-term and long-term disability coverage. Employees also have the option to participate in Ericsson&rsquo;s Stock Purchase Plan. 
Your Time 
Your work-life balance is important to us. New employees are provided a minimum of 15 days of accrued vacation, up to 3 personal days per year, 11 annual holidays, 8 hours of volunteer time, and 80 hours of sick time annually. Please note paid time off is pro-rated based on the employee&rsquo;s start date. Furthermore, Ericsson provides up to 16 weeks of paid maternity leave and 6 weeks of parental or adoption leave at 100% of pay. 
Additional Benefits 
Ericsson offers many other company-paid benefits such as financial wellness programs, educational assistance, matching gifts, and recognition programs.</div>

Warehouse Operations

<div><div><div><div><h2 class="jobSectionHeader">Join our Team</h2>
</div><div>
About this opportunity:
Join our dynamic team at Ericsson as an Account Manager for Enterprise and Mission Critical Networks in Qatar, as part of our Customer Unit Gulf Team. Reporting to the KAM of Mission Critical, you will play a crucial role in identifying and capitalizing on market opportunities, while establishing market leadership across the key verticals of Public Safety, Railways, Utilities, and Defense within the Customer Unit Gulf.
What you will do:<ul><li>
Position Ericsson as a thought and technology leader, grow our business, and build strong customer relationships.</li><li>
Generate profitable sales and develop long-term business in the area of Enterprise and Mission Critical Networks.</li><li>
Together with the EMEA MCN Business Development expert team, identify and secure short-, mid-, and long-term business opportunities for profitable growth.</li><li>
Create and improve customer relationships.</li><li>
Apply Go-to-Market models and competitive commercial models and strategies.</li><li>
Lead with integrity to delight Enterprise and Mission Critical Networks customers and offer best-in-class solutions.</li><li>
Drive negotiation in both private and public procurement scenarios.</li><li>
Identify and leverage market opportunities to establish and strengthen our leadership position within the targeted verticals.</li><li>
Drive orders booked, net sales, profitability, and cash flow, including effective management of working capital.</li><li>
Develop a deep understanding of existing and potential customers' businesses, operations, and objectives to tailor solutions that meet their needs.</li><li>
Sales Coordination: Lead and orchestrate sales engagements across the Gulf geography, ensuring a unified and coordinated approach with the EMEA MCN Business Development expert team.</li><li>
Foster strong collaboration with cross-functional teams to ensure seamless execution of business strategies and customer satisfaction.</li></ul>
The skills you bring:<ul><li>
BSc in Engineering, Business Administration, or a related discipline.</li><li>
5+ years of experience.</li><li>
Proven experience selling within vertical sectors such as Public Safety, Railways, Utilities, and Defense.</li><li>
Proven experience in account management within the ICT industry, with a focus on Mission Critical Networks.</li><li>
Strong understanding of Public Safety, Railways, Utilities, Oil and Gas, Ports, Mining, and Defense sectors and their unique communication needs.</li><li>
Exceptional ability to build and maintain strategic customer relationships.</li><li>
Expertise in consultative selling and commercial acumen.</li><li>
Demonstrated success in driving sales performance and achieving profitability targets.</li><li>
Excellent strategic thinking, negotiation, and problem-solving skills.</li><li>
Ability to work effectively across diverse geographies and cultural contexts.</li><li>
Strong leadership and communication skills, with a commitment to collaboration and teamwork.</li><li>
Fluent in English; Arabic is preferred.</li></ul></div></div></div>
Why join Ericsson?At Ericsson, you&acute;ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what&acute;s possible. To build solutions never seen before to some of the world&rsquo;s toughest problems. You&acute;ll be challenged, but you won&rsquo;t be alone. You&acute;ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next. 
 
What happens once you apply?Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more. 
Primary country and city: Qatar (QA) || Doha
Req ID: 786012</div>

MCN Account Manager

<div><div><div><div><h2 class="jobSectionHeader">Grow with us</h2>
</div><div>
About this opportunity:
At Ericsson, the Service Desk serves as the central hub of Automation Operations and acts as the single point of contact (SPOC) between Service Delivery teams and all other business functions. As an Automation Engineer, you will be responsible for automating tasks identified and outlined within the customer's managed services delivery scope, following approved requirements and high-level design (HLD) documentation. This pivotal role ensures that delivered automations function properly, meet overall operational requirements, and align with customer expectations.
This oppurtunity is open exclusively to Saudi nationals in line with our Saudization initiatives.
What you will do:<ul><li>
Act as the primary point of contact for all Automation Operations activities and serve as the central coordination point between Service Delivery teams and business stakeholders.</li><li>
Manage operational communications and notifications related to incidents, service requests, and changes.</li><li>
Coordinate and manage incidents throughout their full lifecycle, including providing dedicated support during major and critical service-impacting events.</li><li>
Track, monitor, and report on incidents to ensure timely resolution, appropriate escalation, and clear stakeholder communication at every stage.</li><li>
Support request fulfillment activities in accordance with established processes, including logging, categorizing, monitoring, tracking, and ensuring timely closure and documentation of all service requests.</li><li>
Support change management processes and governance, monitor change activities, ensure compliance with approved procedures, and manage access requests and change-related communications.</li><li>
Act as the primary interface for Managed Services customers and their care organizations, and coordinate communications with partners, alliances, and third-party providers.</li><li>
Support regulatory requests and compliance-related activities, and serve as the single point of contact for escalated VIP customer complaints when required.</li></ul>
You will bring:<ul><li>
BSc in Telecommunications, Computer Science, or equivalent.</li><li>
0-2 years of experience in telecom operations, Managed Services, Service Desk, NOC/SNOC, or operational support environments.</li><li>
Previous supervisory or team coordination experience is considered an advantage.</li><li>
Strong understanding of telecom operations, Managed Services, and Service Desk processes.</li><li>
Solid knowledge of Incident Management, Problem Management, Request Fulfillment, and operational escalation processes.</li><li>
Experience with ticketing systems, operational support systems, and work order management tools.</li><li>
Understanding of telecom network environments, field operations, and service delivery processes.</li><li>
Good understanding of SLA management, KPI reporting, customer experience monitoring, and operational governance.</li><li>
Ability to coordinate effectively across multiple operational teams in fast-paced environments.</li><li>
Strong leadership, coordination, and stakeholder management skills.</li><li>
Excellent communication and customer-facing capabilities.</li><li>
Strong analytical, troubleshooting, and problem-solving skills.</li><li>
Ability to work effectively under pressure and manage critical operational situations.</li><li>
Proactive, organized, and results-oriented mindset.</li><li>
Strong collaboration and teamwork capabilities, with a willingness to coach and support colleagues.</li><li>
Flexible and adaptable to changing operational demands.</li></ul></div></div></div>
Why join Ericsson?At Ericsson, you&acute;ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what&acute;s possible. To build solutions never seen before to some of the world&rsquo;s toughest problems. You&acute;ll be challenged, but you won&rsquo;t be alone. You&acute;ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next. 
 
What happens once you apply?Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more. 
Primary country and city: Saudi Arabia (SA) ||
Req ID: 785978</div>

Service Desk Specialist

Join Ericsson and explore 8   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Ericsson

About Company

Junior Integration Engineer

Junior Integration Engineer

Automated Operations Engineer Access TX

SSE Developer

Warehouse Operations

MCN Account Manager

Service Desk Specialist