Urwah Admin

Ericsson

<div><div><div><div><h2 class="jobSectionHeader"><b>Join our Team</b></h2>
</div><div><p><b>
About this opportunity:</b></p><p>
Join our dynamic team at Ericsson as an <b>Account Manager for Enterprise and Mission Critical Networks</b> in Qatar, as part of our Customer Unit Gulf Team. Reporting to the KAM of Mission Critical, you will play a crucial role in identifying and capitalizing on market opportunities, while establishing market leadership across the key verticals of Public Safety, Railways, Utilities, and Defense within the Customer Unit Gulf.</p><p><b>
What you will do:</b></p><ul><li>
Position Ericsson as a thought and technology leader, grow our business, and build strong customer relationships.</li><li>
Generate profitable sales and develop long-term business in the area of Enterprise and Mission Critical Networks.</li><li>
Together with the EMEA MCN Business Development expert team, identify and secure short-, mid-, and long-term business opportunities for profitable growth.</li><li>
Create and improve customer relationships.</li><li>
Apply Go-to-Market models and competitive commercial models and strategies.</li><li>
Lead with integrity to delight Enterprise and Mission Critical Networks customers and offer best-in-class solutions.</li><li>
Drive negotiation in both private and public procurement scenarios.</li><li>
Identify and leverage market opportunities to establish and strengthen our leadership position within the targeted verticals.</li><li>
Drive orders booked, net sales, profitability, and cash flow, including effective management of working capital.</li><li>
Develop a deep understanding of existing and potential customers' businesses, operations, and objectives to tailor solutions that meet their needs.</li><li>
Sales Coordination: Lead and orchestrate sales engagements across the Gulf geography, ensuring a unified and coordinated approach with the EMEA MCN Business Development expert team.</li><li>
Foster strong collaboration with cross-functional teams to ensure seamless execution of business strategies and customer satisfaction.</li></ul><p><b>
The skills you bring:</b></p><ul><li>
BSc in Engineering, Business Administration, or a related discipline.</li><li>
5+ years of experience.</li><li>
Proven experience selling within vertical sectors such as Public Safety, Railways, Utilities, and Defense.</li><li>
Proven experience in account management within the ICT industry, with a focus on Mission Critical Networks.</li><li>
Strong understanding of Public Safety, Railways, Utilities, Oil and Gas, Ports, Mining, and Defense sectors and their unique communication needs.</li><li>
Exceptional ability to build and maintain strategic customer relationships.</li><li>
Expertise in consultative selling and commercial acumen.</li><li>
Demonstrated success in driving sales performance and achieving profitability targets.</li><li>
Excellent strategic thinking, negotiation, and problem-solving skills.</li><li>
Ability to work effectively across diverse geographies and cultural contexts.</li><li>
Strong leadership and communication skills, with a commitment to collaboration and teamwork.</li><li>
Fluent in English; Arabic is preferred.</li></ul></div></div></div><p><b>
Why join Ericsson?</b>At Ericsson, you&acute;ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what&acute;s possible. To build solutions never seen before to some of the world&rsquo;s toughest problems. You&acute;ll be challenged, but you won&rsquo;t be alone. You&acute;ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.<br>
<br>
<b>What happens once you apply?</b>Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.</p><p></p><p><b><br>
Primary country and city:</b> Qatar (QA) || Doha</p><p><b>
Req ID:</b> 786012</p></div><p></p>

MCN Account Manager

<div><div><div><div><h2 class="jobSectionHeader"><b>Grow with us</b></h2>
</div><div><p><b>
About this opportunity:</b></p><p>
At Ericsson, the Service Desk serves as the central hub of Automation Operations and acts as the single point of contact (SPOC) between Service Delivery teams and all other business functions. As an Automation Engineer, you will be responsible for automating tasks identified and outlined within the customer's managed services delivery scope, following approved requirements and high-level design (HLD) documentation. This pivotal role ensures that delivered automations function properly, meet overall operational requirements, and align with customer expectations.</p><p>
This oppurtunity is open exclusively to Saudi nationals in line with our Saudization initiatives.</p><p><b>
What you will do:</b></p><ul><li>
Act as the primary point of contact for all Automation Operations activities and serve as the central coordination point between Service Delivery teams and business stakeholders.</li><li>
Manage operational communications and notifications related to incidents, service requests, and changes.</li><li>
Coordinate and manage incidents throughout their full lifecycle, including providing dedicated support during major and critical service-impacting events.</li><li>
Track, monitor, and report on incidents to ensure timely resolution, appropriate escalation, and clear stakeholder communication at every stage.</li><li>
Support request fulfillment activities in accordance with established processes, including logging, categorizing, monitoring, tracking, and ensuring timely closure and documentation of all service requests.</li><li>
Support change management processes and governance, monitor change activities, ensure compliance with approved procedures, and manage access requests and change-related communications.</li><li>
Act as the primary interface for Managed Services customers and their care organizations, and coordinate communications with partners, alliances, and third-party providers.</li><li>
Support regulatory requests and compliance-related activities, and serve as the single point of contact for escalated VIP customer complaints when required.</li></ul><p><b>
You will bring:</b></p><ul><li>
BSc in Telecommunications, Computer Science, or equivalent.</li><li>
0-2 years of experience in telecom operations, Managed Services, Service Desk, NOC/SNOC, or operational support environments.</li><li>
Previous supervisory or team coordination experience is considered an advantage.</li><li>
Strong understanding of telecom operations, Managed Services, and Service Desk processes.</li><li>
Solid knowledge of Incident Management, Problem Management, Request Fulfillment, and operational escalation processes.</li><li>
Experience with ticketing systems, operational support systems, and work order management tools.</li><li>
Understanding of telecom network environments, field operations, and service delivery processes.</li><li>
Good understanding of SLA management, KPI reporting, customer experience monitoring, and operational governance.</li><li>
Ability to coordinate effectively across multiple operational teams in fast-paced environments.</li><li>
Strong leadership, coordination, and stakeholder management skills.</li><li>
Excellent communication and customer-facing capabilities.</li><li>
Strong analytical, troubleshooting, and problem-solving skills.</li><li>
Ability to work effectively under pressure and manage critical operational situations.</li><li>
Proactive, organized, and results-oriented mindset.</li><li>
Strong collaboration and teamwork capabilities, with a willingness to coach and support colleagues.</li><li>
Flexible and adaptable to changing operational demands.</li></ul></div></div></div><p><b>
Why join Ericsson?</b>At Ericsson, you&acute;ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what&acute;s possible. To build solutions never seen before to some of the world&rsquo;s toughest problems. You&acute;ll be challenged, but you won&rsquo;t be alone. You&acute;ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.<br>
<br>
<b>What happens once you apply?</b>Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.</p><p></p><p><b><br>
Primary country and city:</b> Saudi Arabia (SA) ||
</p><p><b>Req ID:</b> 785978</p></div><p></p>

Service Desk Specialist

<div>
 <strong>
  Join our Team
  <br/>
  <br/>
 </strong>
 <strong>
  About this opportunity:
  <br/>
  <br/>
 </strong>
 We are excited to announce the opportunity to join Ericsson as an Associate-CIO Office EMEA in Cloud Software and Services.This role is particularly suited for nterns or students who are about to graduate and are looking to transition into a full-time, permanent position. In this role, you will have the chance to further develop Ericsson&rsquo;s unique position by contributing to thought and technology leadership across key overarching themes such as AI, Autonomous Networks, Network programmability, etc. in addition to the contribution of the CSS strategy for EMEA, participating in research, building assets, contributing to value argumentation narratives, customer presentations etc.
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 The role will work intensely with Service Lines, Strategy Execution Team under operations, Solution Areas, GF Technology etc.with close collaboration and guidance from senior colleagues, to continuously improve EMEA&rsquo;s capabilities to provide an answer to the most demanding customer challenges.
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  What you will do:
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   Support and contribute to thought leadership themes in the scope of Artificial Intelligence (AI), Network Programmability, Autonomous Networks, Security, etc.
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   Provide research outputs based on facts and data as an input for whitepapers and value argumentation positioning
  </li>
  <li>
   Build assets (presentations, whitepapers, etc.) to support thought leadership activities
  </li>
  <li>
   Create and maintain a knowledge base and repository of assets across thought leadership themes
  </li>
  <li>
   Participate in ephemeral squads driving strategic programs execution
  </li>
  <li>
   Support customer units, CIO, and SLs in customer presentations and workshops
  </li>
  <li>
   Monitors new technologies and emerging trends
  </li>
  <li>
   Support regulatory framework observatory activities across geographies
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   <br/>
  </li>
 </ul>
 <strong>
  The skills you bring:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Good understanding of the new technologies ecosystem and landscape
  </li>
  <li>
   Customer-oriented mindset and ability to understand customer needs
  </li>
  <li>
   Strong curiosity, learning mindset and willingness to grow in a technology advisory environment
  </li>
  <li>
   Excellent written communication and presentation skills
  </li>
  <li>
   Proficiency in PowerPoint and Office suite
  </li>
  <li>
   Ericsson Portfolio knowledge would be a big plus
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Why join Ericsson?
  <br/>
  <br/>
 </strong>
 At Ericsson, you&acute;ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what&acute;s possible. To build solutions never seen before to some of the world&rsquo;s toughest problems. You&acute;ll be challenged, but you won&rsquo;t be alone. You&acute;ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
 <br/>
 <br/>
 <strong>
  What happens once you apply?
  <br/>
  <br/>
 </strong>
 Click Here to find all you need to know about what our typical hiring process looks like.
 <br/>
 <br/>
 Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
 <br/>
 <br/>
 <strong>
  Primary country and city:
 </strong>
 United Arab Emirates (AE) || Dubai
 <br/>
 <br/>
 <strong>
  Req ID:
 </strong>
 777690
</div>


Associate Consultant (Fresh Grad role)

Join Ericsson and explore 3   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Ericsson

About Company

MCN Account Manager

Service Desk Specialist

Associate Consultant (Fresh Grad role)