Qureos Mentor

ESAW

Job Description:The primary responsibility is to ensure excellent guest experiences by providing outstanding customer service and administrative support. You will serve as the main point of contact for guests, handling inquiries, reservations, check-ins, and check-outs efficiently and courteously. Your role will also involve maintaining the reception area, managing reservations systems, and coordinating with other departments to ensure smooth operations.Key Responsibilities:Guest Services: Greet guests warmly upon arrival, check them in and out efficiently, and provide information about the property amenities, local attractions, and services. Handle guest inquiries, requests, and complaints promptly and professionally, ensuring guest satisfaction.Reservations Management: Receive and process reservations via phone, email, and online booking platforms. Confirm bookings, collect payment information, and update reservation systems accurately. Manage room inventory and ensure availability is up-to-date.Administrative Support: Perform general office duties such as answering phone calls, responding to emails, and managing correspondence. Maintain cleanliness and organization of the reception area and keep inventory of office supplies.Coordination: Collaborate with housekeeping, maintenance, and other departments to ensure timely preparation of accommodations, address guest requests, and resolve issues efficiently. Communicate effectively with colleagues to maintain smooth operations.Financial Transactions: Process guest payments, issue invoices, and maintain accurate records of financial transactions. Handle cash, credit card transactions, and reconcile accounts as needed.Compliance and Security: Ensure compliance with company policies and procedures, including safety and security protocols. Monitor the premises for any suspicious activities and report any concerns to appropriate personnel.Customer Relationship Management: Build and maintain positive relationships with guests to encourage repeat visits and positive reviews. Seek opportunities to enhance the guest experience and provide personalized service.Emergency Response: Act as a point of contact during emergencies, such as medical incidents or facility issues, and follow established procedures to ensure the safety and well-being of guests and staff.Job Type: Full-timePay: From AED3,000.00 per month

Sales Executive

Key Responsibilities<ul><li>Oversee daily operations of the facility to ensure a safe and productive environment.</li><li>Manage and coordinating with the maintenance</li><li>Coordinate with contractors and service providers for specialized repairs and maintenance.</li><li>Supervise maintenance and housekeeping staff, providing direction and support.</li><li>Schedule work shifts, assign tasks, and ensure proper staffing levels.</li><li>Conduct performance evaluations and provide training and development opportunities.</li><li>Ensure the facility complies with all health, safety, and environmental regulations.</li><li>Conduct regular safety inspections and audits.</li><li>Implement and enforce safety policies and procedures.</li><li>Develop and manage the facility&rsquo;s operational budget.</li><li>Monitor and control expenses to stay within budgetary constraints.</li><li>Maintain inventory of maintenance supplies and equipment, ordering as needed.</li><li>Identify areas for facility improvements and upgrades.</li><li>Develop and implement emergency response plans.</li><li>Respond to facility-related inquiries and complaints from tenants or employees.</li><li>Ensure a high level of customer satisfaction.</li><li>Maintain records of maintenance activities, safety inspections, and compliance certifications.</li><li>Prepare and present reports on facility operations and performance.</li></ul>Job Type: Full-timePay: From AED3,000.00 per month

Admin Assistant

Join ESAW and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

ESAW

About Company

Sales Executive

Admin Assistant