Qureos Mentor

ESM - Events and Sports Management

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 We are looking for an experienced and strategic
 
 Head of Operations (KSA)
 
 to lead and expand ESM&rsquo;s sports academy operations across the Kingdom of Saudi Arabia. You will be responsible for establishing the full operational framework, ensuring service excellence, driving commercial growth, and maintaining strong partnerships with venues and authorities.
 
 
 
 
 
 This role is ideal for a results-driven leader with strong operational expertise, regional experience, and a passion for building high-performing teams. If you are ready to take ownership of ESM&rsquo;s expansion in KSA and deliver exceptional operational standards, we want to hear from you. To apply, please share your CV and cover letter directly through the email provided below.
 
 
 
 
 
 
 Key Objectives
 
 
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 Successfully establish ESM&rsquo;s KSA entity, including all licensing, government registrations, and operational infrastructure.
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 Oversee the operational management of all academies, ensuring consistent delivery of high-quality programmes and customer satisfaction.
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 Drive commercial growth by expanding enrolments, improving retention, and increasing revenue across all sports.
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 Secure, maintain, and develop strong venue partnerships with schools, compounds, and sports facilities.
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 Ensure full compliance with Saudi laws, safety standards, safeguarding requirements, and internal company policies.
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 Build and lead a high-performing operations team, ensuring effective recruitment, training, and performance management.
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 Maintain excellent customer service standards, resolve escalated issues, and ensure brand consistency across all sites.
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 Oversee safety systems, SOPs, risk assessments, and health and safety practices to ensure safe and compliant operations.
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 </ul>
 
 
 
 
 
 Set of Required Skills, Knowledge and Behaviours
 
 
 
 
 Desired Qualifications
 
 
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 <li>
 Bachelor&rsquo;s degree in Business, Sports Management, Operations, or related field
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 </ul>
 
 
 Desired Experience
 
 
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 Minimum 5 years of operations management experience, preferably in sports, education, or service industries
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 Prior GCC experience required; KSA experience strongly preferred
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 Proven track record of managing multi-site operations and leading large teams
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 </ul>
 
 
 Job-Specific Knowledge &amp; Skills
 
 
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 Arabic speaker (preferred)
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 Leadership and people management
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 Operational excellence
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 Relationship building and stakeholder management
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 Strong customer service orientation
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 Confidentiality and non-disclosure
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 Excellent communication and interpersonal skills
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 Proactive and problem-solving skills
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 </ul>
 
 
 
 
 
 What We Offer
 
 
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 <li>
 A competitive monthly salary ranging from 20,000&ndash;21,000 SAR (inclusive of all allowances)
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 Annual flight allowance
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 Private medical insurance
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 End of service benefit
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 Access to lifestyle discounts
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 </ul>
 
 
 
 
 
 How to Apply
 
 
 
 If you are ready for this exciting challenge, please email Careersksa@esm.ae , quoting reference
 
 HOKSA-Dec25
 
 . Please include your covering letter, your CV, and any relevant supporting documents or certifications.
 
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Head of Operations

Join ESM - Events and Sports Management and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

ESM - Events and Sports Management

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Head of Operations