Qureos Mentor

Estes Forwarding Worldwide

<div>Overview:
<div>
Estes Forwarding Worldwide (EFW) is a leading domestic and international freight forwarder in the United States, providing customized logistics and warehousing solutions for clients around the world and across all industries via air, ground, and ocean freight. A subsidiary of Estes Express lines with corporate located in Richmond, Virginia, EFW is uniquely backed by Estes Express Lines&rsquo; extensive line haul network providing EFW clients with a hybrid transportation network. The company has received industry awards, including Specialty Carrier of the Year and E-Commerce Delivery Carrier of the Year, and has been recognized by Global Trade Americas as a leading 3PL to watch.</div><div></div><div><br>
We are proud to offer highly competitive pay and a comprehensive benefits package, including:</div><ul><li>
Paid vacation, sick time, and holidays</li><li>
401(k) plan with company match</li><li>
Medical, dental, and vision insurance</li><li>
Short- and long-term disability plans</li><li>
Life and accidental death &amp; dismemberment insurance</li><li>
Job referral bonus program</li><li>
Position Pay Range: $55,000.00-$60,000.00 annually</li></ul>
Responsibilities:
<div>
The Supervisor, Warehouse Operations, oversees day-to-day operations within an assigned team of Estes Forwarding Worldwide and is responsible for leading, directing, and managing operations to ensure a consistently high level of service, quality, and customer satisfaction.</div><div></div><div><b><br>
To perform this job successfully, an individual must satisfactorily perform each essential duty. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential duties.</b></div><ul><li>
Accountable for maintaining profitable, cost-efficient operations and compliance with all company policies and procedures as well as any regulatory guidelines.</li><li>
Ability to operate forklifts and pallet jacks.</li><li>
Communicate directly with customers &amp; carriers to coordinate incoming deliveries and outgoing shipments.</li><li>
Interface directly with the warehouse team to ensure accurate and timely processing of orders and receipts.</li><li>
Process transactions in the Warehouse management system to complete receipts/ shipments/ inventory transfers.</li><li>
Perform cycle counts in the warehouse and investigate any inventory discrepancies.</li><li>
Adhere to Warehousing best practices and standard operating procedures.</li><li>
Drive continuous improvement within the organization through collaboration with site managers.</li><li>
Facilitate team meetings and update priorities.</li><li>
Directing traffic to the warehouse and making adjustments on orders.</li><li>
Lead, direct, and manage site operations to ensure maximum profitability and customer service.</li><li>
Manage the resources and facilitate quality and efficient operations.</li><li>
Establish and maintain positive, productive customer relations while managing daily resolution of issues.
</li><li>Establish and continuously improve processes to ensure excellent customer relations.</li><li>
Ensure compliance with the internal quality policies, procedures, and guidelines.</li><li>
Assisting with developing and implementing onboarding procedures for new customer accounts.</li><li>
Responsible for creating and maintaining KPIs.</li><li>
Facilitate integrated communication between Estes Forwarding Worldwide, LLC&rsquo;s various internal groups, ensuring consistent and effective quality in work performance.</li><li>
Comply with company C-TPAT and TSA security procedures.</li><li>
Perform other duties as assigned.</li></ul>
Qualifications:
<div><b>
The qualifications listed below are representative of the minimum knowledge, skill, and/or ability required.</b></div><p></p><div><b>
SKILLS AND ABILITIES</b></div><ul><li>
Intermediate proficiency in Microsoft Office, internet, web-based, and job-specific software applications.</li><li>
Ability to identify issues, requirements, and opportunities involved in customer service.</li><li>
Ability to motivate teams to produce quality materials within tight timeframes and simultaneously manage several projects.</li><li>
Ability to establish and maintain effective working relationships with employees, other agencies, and the public.</li><li>
Ability to develop and use collaborative relationships to accomplish work goals; develop individual relationships by listening, sharing ideas, and appreciating others' efforts.</li><li>
Maintain stable performance under pressure or opposition; handle stress in a manner that is acceptable to others and the organization.</li><li>
Use appropriate methods and a flexible interpersonal style to help build a cohesive team and facilitate the completion of team goals.</li><li>
Ability to read, write, and speak English fluently.</li><li>
Ability to manage the financial aspects of the department (purchasing, budget reviewing, financial reporting, and monitoring expenses).</li><li>
Ability to make customers&rsquo; needs a primary focus and develop and sustain productive relationships.</li><li>
Ability to allocate decision-making authority and/or task responsibilities to others to maximize the organization&rsquo;s and individual&rsquo;s effectiveness.</li><li>
Ability to plan, organize, and manage multiple projects and set priorities.</li><li>
Basic understanding and experience in project management methodologies.</li><li>
Ability to read and interpret complex business and/or technical documents.</li><li>
Ability to write comprehensive reports and detailed business correspondence.</li><li>
Ability to work with managers or directors and communicate ambiguous concepts.</li><li>
Ability to present to groups across the organization.</li><li>
Ability to solve problems with a variety of concrete variables through semi-standardized solutions that require some ingenuity and analysis.</li><li>
Ability to draw inferences and follow prescribed and detailed procedures to solve moderately complex problems.</li><li>
Must pass a pre-employment drug screen, random drug and/or alcohol tests, and will be subject to a criminal history background check.</li><li>
Must be eligible to work in the United States.</li><li>
At this time, EFW will not sponsor a new applicant for employment authorization for this position.</li><li>
Estes Forwarding Worldwide offers an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, ethnicity, color, creed, religion, national origin, age, disability status, protected veteran status, marital status, sexual orientation, gender identity or expression, or any other legally protected status.</li></ul><div><b>
SUPERVISION</b></div><div>
Position functions semi-autonomously and position directly supervises 2-20 employees. Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities may include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.</div><div></div><div><b><br>
EDUCATION/EXPERIENCE</b></div><div>
Minimum of a Bachelor's degree (or equivalent) and 2-5 years of experience in the transportation or warehousing industry required. 1-3 years of supervisory or managerial experience, 2-5 years of experience preferred. However, a combination of experience and/or education will be taken into consideration.</div><div><b><br>
</b></div><div><b>LICENSES/CERTIFICATIONS</b></div><div>
None required.</div><div></div><div><b><br>
TRAVEL</b></div><div>
None required.</div><div></div><div><b><br>
PHYSICAL DEMANDS</b></div><div><b>
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential duties of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential duties.</b></div><div>
Typically sitting at a desk or table. Intermittently sitting, standing, walking, or stooping.</div><div></div><div><b><br>
WORK ENVIRONMENT</b></div><div><b>
The work environment characteristics described here are representative of those an employee encounters while performing the essential duties of this job. Reasonable accommodations will be made to enable individuals with disabilities to perform essential duties.</b></div><div>
Normal office situation. While performing the duties of this Job, the employee is also regularly in the warehouse exposed to moving mechanical parts. The employee is frequently exposed to wet and/or humid conditions and extreme cold and/or heat. The employee is occasionally exposed to high, precarious places; fumes or airborne particles; toxic or caustic chemicals; outside weather conditions; risk of electrical shock and vibration. The noise level in the work environment is usually loud.</div><div></div><p><br>
EFW Warehousing is an Equal Opportunity Employer, Minorities/Female/Disabled/Veteran.</p></div>

Supervisor, Warehouse Operations

<div>Overview:
<div>
Estes Forwarding Worldwide (EFW) is a leading domestic and international freight forwarder in the United States, providing customized logistics and warehousing solutions for clients around the world and across all industries via air, ground, and ocean freight. A subsidiary of Estes Express lines with corporate located in Richmond, Virginia, EFW is uniquely backed by Estes Express Lines&rsquo; extensive line haul network providing EFW clients with a hybrid transportation network. The company has received industry awards, including Specialty Carrier of the Year and E-Commerce Delivery Carrier of the Year, and has been recognized by Global Trade Americas as a leading 3PL to watch.</div><div></div><div><br>
We are proud to offer highly competitive pay and a comprehensive benefits package, including:</div><ul><li>
Paid vacation, sick time, and holidays</li><li>
401(k) plan with company match</li><li>
Medical, dental, and vision insurance</li><li>
Short- and long-term disability plans</li><li>
Life and accidental death &amp; dismemberment insurance</li><li>
Job referral bonus program</li><li>
Position Pay Range: $70,000.00-$80,000.00 annually</li></ul>
Responsibilities:
<div>
The Manager, Warehousing Operations is accountable for all fiscal and operational functions within their assigned location of Estes Forwarding Worldwide. The Manager, Warehousing Operations is responsible for leading, directing, and managing operations and sales to ensure a consistently high level of service, quality, and customer satisfaction.</div><div></div><div><b><br>
To perform this job successfully, an individual must satisfactorily perform each essential duty. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential duties.</b></div><ul><li>
Accountable for maintaining profitable, cost-efficient operations, guiding and supporting all sales efforts, and compliance with all company policies and procedures as well as any regulatory guidelines.</li><li>
Lead, direct, and manage site operations to ensure maximum profitability and superior customer service.</li><li>
May assist the team with moving freight, stock, or other materials to and from storage or production areas, loading docks, or delivery vehicles or containers by hand or using trucks, tractors, or other equipment.
</li><li>Manage location and company resources to facilitate quality and efficient operations.</li><li>
Establish and maintain positive, productive customer relations while managing daily resolution of issues.</li><li>
Establish and continuously improve processes to ensure excellent customer relations.</li><li>
Review and evaluate location P&amp;L performance and continually adjust short and long-term goals to maintain profitability at or above company expectations.</li><li>
Ensure that freight is being expedited in a safe and timely manner and that the warehouse location provides a safe and professional environment for all staff.</li><li>
Regular attendance is required.</li><li>
Comply with company C-TPAT and TSA security procedures.</li><li>
Perform other duties as assigned.</li></ul>
Qualifications:
<div><b>
The qualifications listed below are representative of the minimum knowledge, skill, and/or ability required.</b></div><p></p><div><b>
SKILLS AND ABILITIES</b></div><ul><li>
Required to operate forklifts or pallet jacks once authorized.</li><li>
Ability to identify issues, requirements, and opportunities involved in customer service.</li><li>
Ability to manage all financial aspects of designated warehouse locations.</li><li>
Experience managing external service providers (cartage, truckload, and linehaul).</li><li>
In-depth knowledge of all products and services.</li><li>
Effective verbal, written, and interpersonal communication skills at a management level, including performance feedback, employee development, coaching, and counseling skills.</li><li>
Demonstrated team leadership and participative management skills, including facilitation, conflict and problem resolution, and consensus-building abilities desired.</li><li>
Respond well to questions.
</li><li>Ability to read, interpret, and comply with written information and documents such as safety rules, operations/procedure manuals, and maintenance instructions with a high comprehension and concentration level to include the ability to meet deadlines.</li><li>
Ability to read and interpret complex business and/or technical documents.
</li><li>Ability to write comprehensive reports and detailed business correspondence.
</li><li>Ability to work with managers or directors and communicate ambiguous concepts.
</li><li>Ability to present to groups across the organization.</li><li>
Ability to solve problems with a variety of concrete variables through semi-standardized solutions that require some ingenuity and analysis.
</li><li>Ability to draw inferences and follow prescribed and detailed procedures to solve moderately complex problems.</li><li>
Must pass a pre-employment drug screen, random drug and/or alcohol tests, and will be subject to a criminal history background check.</li><li>
Must be eligible to work in the United States.</li><li>
At this time, EFW will not sponsor a new applicant for employment authorization for this position.</li><li>
Estes Forwarding Worldwide offers an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, ethnicity, color, creed, religion, national origin, age, disability status, protected veteran status, marital status, sexual orientation, gender identity or expression, or any other legally protected status.</li></ul><div><b>
SUPERVISION</b></div><div>
Position functions semi-autonomously and position directly/indirectly supervises 6-10 employees. Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities may include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.</div><div></div><div><b><br>
EDUCATION/EXPERIENCE</b></div><div>
Minimum of a Bachelor's degree (or equivalent) and 5-7 years of experience. Five to seven years of experience within the transportation industry is preferred. Five years of supervisory or managerial experience is desired. However, a combination of experience and/or education will be taken into consideration.</div><div><b><br>
</b></div><div><b>LICENSES/CERTIFICATIONS</b></div><div>
None required.</div><div></div><div><b><br>
TRAVEL</b></div><div>
None required.</div><div></div><div><b><br>
PHYSICAL DEMANDS</b></div><div><b>
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential duties of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential duties.</b></div><div>
Typically sitting at a desk or table. Intermittently sitting, standing, walking, or stooping.</div><div></div><div><b><br>
WORK ENVIRONMENT</b></div><div><b>
The work environment characteristics described here are representative of those an employee encounters while performing the essential duties of this job. Reasonable accommodations will be made to enable individuals with disabilities to perform essential duties.</b></div><div>
Normal office situation. While performing the duties of this Job, the employee is also regularly in the warehouse exposed to moving mechanical parts. The employee is frequently exposed to wet and/or humid conditions and extreme cold and/or heat. The employee is occasionally exposed to high, precarious places; fumes or airborne particles; toxic or caustic chemicals; outside weather conditions; risk of electrical shock and vibration. The noise level in the work environment is usually loud.</div><div></div><div><br>
EFW is an Equal Opportunity Employer, Minorities/Female/Disabled/Veteran.</div></div>

Manager, Warehousing Operations

<div>Overview:
<div>
Estes Forwarding Worldwide (EFW) is a leading domestic and international freight forwarder in the United States, providing customized logistics and warehousing solutions for clients around the world and across all industries via air, ground, and ocean freight. A subsidiary of Estes Express lines with corporate located in Richmond, Virginia, EFW is uniquely backed by Estes Express Lines&rsquo; extensive line haul network providing EFW clients with a hybrid transportation network. The company has received industry awards, including Specialty Carrier of the Year and E-Commerce Delivery Carrier of the Year, and has been recognized by Global Trade Americas as a leading 3PL to watch.</div><div></div><div><br>
We are proud to offer highly competitive pay and a comprehensive benefits package, including:</div><ul><li>
Paid vacation, sick time, and holidays</li><li>
401(k) plan with company match</li><li>
Medical, dental, and vision insurance</li><li>
Short- and long-term disability plans</li><li>
Life and accidental death &amp; dismemberment insurance</li><li>
Job referral bonus program</li></ul>
Responsibilities:
<div>
The Coordinator, North American Operations, reports directly to the Leader, North American Operations. The Coordinator, North American Operations, is responsible for evaluating pricing and transportation options in order to provide exceptional customer service while supporting the North American Operations Department and its domestic clients.</div><div></div><div><b><br>
To perform this job successfully, an individual must satisfactorily perform each essential duty. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential duties.</b></div><ul><li>
Through a network of internal and external transportation suppliers, use company training and experience to determine the most efficient, cost effective, time sensitive process of providing the requested Estes Forwarding Service.</li><li>
Carry out assignments in conducting work for EFW and its clients, including evaluating multiple options regarding transportation; pricing, timing, availability, volume and other factors with frequent direction from management when appropriate. Interpret and implement standardized management policies and operate company practices when arranging transportation with vendors and clients.</li><li>
Serve as the front-line communicator for customer and vendor disputes. Handle such complaints and resolve them using exceptional customer service to preserve customer satisfaction, vendor relationships, and company reputation. Use discretion when determining situations that need to be escalated to management.</li><li>
Effectively manage multiple tasks and work under pressure to meet deadlines.</li><li>
Proactively identify shipments at risk of service failure and take control of shipments to ensure on time delivery.</li><li>
Develop and maintain a positive working relationship with service providers.</li><li>
Work flexible hours and various shifts.</li><li>
Research all possible routings via airlines, line-haul, pick-up/delivery, scheduling, and geographic servicing. Utilize the most efficient and cost effective routes.</li><li>
Document all shipments with detailed trace notes and accurate data entry. Complete additional shipping documents as required. Thoroughly document all information for every shipment including special customer requests, documentation of agent specials, the assignment of special authorization numbers, ship tracing information and OS&amp;D information. Maintain with accuracy, appropriate TSA and DOT documents including documents for the movement of Dangerous Goods.</li><li>
Maintain on-time service integrity with a goal of 100% on time. Continually monitor and update shipments as defined by EFW Forwarding Services management policies.</li><li>
Be available for 24-hour on call rotation when requested by management.</li><li>
Communicate promptly and effectively any issues that place shipments in jeopardy with internal customers, external customers and service providers. Escalate issues to management when appropriate.</li><li>
Per company policy, ensure 100% compliance with all TSA regulations regarding the Indirect Air Carrier Standard Security Program and Shipper&rsquo;s Security Endorsements.</li><li>
Utilize current and developing Internet tracking applications to effectively update, communicate and monitor shipment status.</li><li>
Comply with company C-TPAT and TSA security procedures.</li><li>
Perform other duties as assigned.</li></ul>
Qualifications:
<div><b>
The qualifications listed below are representative of the minimum knowledge, skill, and/or ability required.</b></div><p></p><div><b>
SKILLS AND ABILITIES</b></div><ul><li>
Intermediate proficiency in Microsoft Office, internet, web-based and job specific software applications.</li><li>
Must be able to proficiently complete air and ground shipping documents both electronically and manually.</li><li>
Work outside of normal business hours in order to meet deadlines where necessary and as directed by management.</li><li>
Maintain a strong work ethic, including a positive demeanor at all times and work in a cooperative and friendly manner with customers, co-workers and those with whom the employee comes into contact while fulfilling the obligations of the position.</li><li>
Present a professional appearance, attitude, and image with internal and external clients.</li><li>
Demonstrate effective problem solving, interpersonal, written and verbal communication skills. Must be able to clearly convey short and long-term defined goals.</li><li>
Ability to speak English is a requirement of the customer.</li><li>
Ensure complete customer satisfaction and to create repeat business opportunities.</li><li>
Meet all deadlines 100% of the time.</li><li>
Regular, reliable attendance.</li><li>
Effective time management.</li><li>
Excellent problem solving skills.</li><li>
Ability to multi-task and change course quickly.</li><li>
Interpret information to accomplish business objectives.</li><li>
Plan and prepare for the needs of the organization within the employee's span of control.</li><li>
Exceptional organization skills.</li><li>
Ability to work with groups of people such as other departments and communicate know concepts.</li><li>
Ability to solve problems with a variety of concrete variables through standardized solutions that require some ingenuity and analysis.</li><li>
At this time, EFW will not sponsor a new applicant for employment authorization for this position.</li><li>
EFW prides itself on the quality of its employees and as such, candidates who receive a job offer will be required to successfully pass a drug screen and a background check.</li><li>
EFW offers an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability status, protected veteran status, marital status, sexual orientation, gender identity or expression, or any other legally protected status.</li></ul><div><b>
SUPERVISION</b></div><div>
Position functions with supervision and has no direct reports.</div><div></div><div><b><br>
EDUCATION/EXPERIENCE</b></div><div>
Minimum of an Associate's degree (or equivalent) in a related field and 1&ndash; 3 years of experience in transportation, logistics or other transportation business. Experience working with Dangerous Goods/HAZ-MAT certification desired. However, a combination of experience and/or education will be taken into consideration.</div><div><b><br>
</b></div><div><b>LICENSES/CERTIFICATIONS</b></div><div>
None required.</div><div><br>
</div><div><b>TRAVEL</b></div><div>
None required.</div><div></div><div><b><br>
PHYSICAL DEMANDS</b><br>
<b>The physical demands described here are representative of those that must be met by an employee to successfully perform the essential duties of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential duties.</b></div><div>
Typically sitting at a desk or table. Intermittently sitting, standing, walking or stooping.</div><div></div><div><b><br>
WORK ENVIRONMENT</b></div><div><b>
The work environment characteristics described here are representative of those an employee encounters while performing the essential duties of this job. Reasonable accommodations will be made to enable individuals with disabilities to perform essential duties.</b></div><div>
Normal office situation.</div><div></div><div><br>
EFW is an Equal Opportunity Employer, Minorities/Female/Disabled/Veteran.</div></div>

Coordinator, North American Operations (Hrly)

Join Estes Forwarding Worldwide and explore 3   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Estes Forwarding Worldwide

ABOUT_COMPANY

Supervisor, Warehouse Operations

Manager, Warehousing Operations

Coordinator, North American Operations (Hrly)