Qureos Mentor

Etihad

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 Job Description
 
 
 
 
 Synopsis
 
 
 
 
 To plan, control, and optimize Guest Transportation operations by translating demand into actionable capacity plans, ensuring real-time operational execution, and actively managing vendor performance. The role acts as the operational backbone of the function, bridging strategy and execution by ensuring SLA compliance, service continuity, and cost efficiency, while maintaining a seamless and premium guest experience..
 
 
 
 
 Accountabilities
 
 
 
 <ul>
 <li>
 Plan &amp; Forecast: Develop demand forecasts and translate into optimized transportation schedules and capacity plans
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 <li>
 Use the analytical, flight, marketing and historical trends to effectively forecast trip capacity &amp; mitigate potential risks.
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 Operations Control: Monitor daily operations and proactively resolve capacity gaps, delays, and service disruptions
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 Vendor Management: Actively manage vendor performance, ensuring SLA compliance and driving corrective actions
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 Service &amp; SLA Performance: Track KPIs (on-time performance, service quality, responsiveness) and implement improvements
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 Guest Experience: Support consistent delivery of a seamless, high-quality transportation experience
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 Liase with key internal &amp; external customers for regular reviews and relationship management.
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 Risk &amp; Disruption Management: Anticipate risks and coordinate response to operational disruptions and irregular operations
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 Reporting &amp; Insights: Produce and analyze operational reports to enable data-driven decisions and performance improvements
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 Stakeholder Coordination: Liaise with internal teams and vendors to ensure aligned and efficient service delivery
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 Education &amp; Experience
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree
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 <li>
 5+ years of experience in transportation, logistics, or operational planning (UAE Geographical knowledge)
 </li>
 <li>
 Experience in real-time operations control and vendor coordination
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 <li>
 Aviation or mobility service environment experience preferred
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 <li>
 Knowledge of inhouse &amp; outsource management for transportation business, financial impact and operational logistics
 
 
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 </ul>
 
 Additional Information
 
 
 
 
 Etihad Airways is more than the UAE&rsquo;s national airline - we&rsquo;re shaping the future of global aviation. From our hub in Abu Dhabi, we connect people across continents and cultures, while driving our &ldquo;Journey 2030&rdquo; ambition to double our fleet, expand our network and grow our people for a new era of excellence. Join us and become part of a vision where the world is your workplace and extraordinary experiences take flight.
 
 
 
 
 To learn more visit www.etihad.com
 
 
 
 
 
 Recruitment Fraud Alert
 
 
 
 Beware of fraudulent job offers from individuals or organizations claiming to represent the Etihad group. We will never ask for personal information, bank details, or payment during the recruitment process. Interviews are conducted face-to-face or via video/telephone before any formal offer. If you are asked for money, please treat it as fraudulent.
 
 
 
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Guest Transport Planner

<div>
 
 Job Description
 
 
 
 
 Synopsis
 
 
 
 
 Perform, coordinate and execute sales activities for assigned accounts, Overview and monitor the market and the competitors to ensure established Company sales targets are reached contributing to Company revenue objectives achievement.
 
 
 
 
 Accountabilities
 
 
 
 <ul>
 <li>
 Define and agree periodic plan of sales activity to ensure targets are reached and recorded
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 <li>
 Analyze the market's potential to determine the value of existing and prospective customers in terms of sales opportunities
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 <li>
 Collect, review and consolidate information to support the identification of intervention areas to ensure sales target achievement
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 <li>
 Establish, develop and maintain business relationships with assigned current customers and prospective customers segment to generate revenues for the organization
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 <li>
 Communicate and meet regularly with relevant accounts to inform about new products and promotions to increase sales in order to reach the expected sales target
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 <li>
 Identify and implement fidelity techniques to ensure a long-lasting fruitful business relationship with major accounts
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 Research, gather and analyze products availability in the market to assist in the proposal of new products and services to improve Company sales
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 Research, gather and analyze competitors' information to define the best-selling approach to increase Company market quota and visibility
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 <li>
 Cooperate with marketing to determine the best promotion sales techniques
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 <li>
 Communicate and regularly meet with area intermediaries to inform about new products and promotions to ensure the best and most updated value proposal is timely communicated to the market
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 <li>
 Coordinate and draft contractual agreements with intermediaries to ensure customer's requirements are captured effectively and in compliance with existing policies
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 <li>
 Negotiate and manage commercial agreements with assigned accounts of trade and corporate segment to ensure sales can be closed, respecting corporate guidelines and indications
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 </ul>
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 Qualifications
 
 
 
 
 
 
 
 <ul>
 <li>
 You have a Bachelor's Degree
 </li>
 <li>
 Minimum of 3 years of work experience within relevant field.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 Additional Information
 
 
 
 
 Etihad Airways is more than the UAE&rsquo;s national airline - we&rsquo;re shaping the future of global aviation. From our hub in Abu Dhabi, we connect people across continents and cultures, while driving our &ldquo;Journey 2030&rdquo; ambition to double our fleet, expand our network and grow our people for a new era of excellence. Join us and become part of a vision where the world is your workplace and extraordinary experiences take flight.
 
 
 
 
 To learn more visit www.etihad.com
 
 
 
 
 
 Recruitment Fraud Alert
 
 
 
 Beware of fraudulent job offers from individuals or organizations claiming to represent the Etihad group. We will never ask for personal information, bank details, or payment during the recruitment process. Interviews are conducted face-to-face or via video/telephone before any formal offer. If you are asked for money, please treat it as fraudulent.
 
 
 
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Sales Representative - Dubai

<div>
 
 Job Description
 
 
 
 
 We are looking for an Emirati customer service professional to work in our Uniform store, providing excellent service to Etihad Crew members and other uniform entitlement holders.
 
 
 
 
 You will be responsible for system and physical transactions related to receipt, issuance and timely delivery of Uniforms to crew members.
 
 
 
 
 Accountabilities
 
 
 
 <ol>
 <li>
 Act as the primary front-line contact for uniform entitlement holders, addressing queries related to entitlements and providing guidance on uniform store policies and procedures.
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 Ensure all required documentation is accurately completed and available prior to uniform issuance, maintaining full compliance with audit requirements.
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 Coordinate the issuance of appropriate uniforms to entitlement holders, including arranging alterations with tailors and obtaining proper acknowledgment upon delivery.
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 <li>
 Enforce strict adherence to FIFO (First-In, First-Out) inventory principles, monitor aging stock, and escalate concerns to the Uniform Stores Manager to ensure timely utilization.
 </li>
 <li>
 Manage stock distribution based on availability, ensuring equitable allocation across internal stakeholders and outstations while proactively monitoring stock levels and reporting shortages.
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 Monitor and control the movement of internal staff, crew members, third-party personnel, and visitors in accordance with company policies and security regulations.
 </li>
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 Support and participate in periodic and random inventory counts, ensuring all SKUs are properly tagged and accounted for.
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 <li>
 Optimize the use of storage space within the uniform stores, ensuring clear and safe pathways for material handling operations and maintaining organized stock placement.
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 Ensure all returned uniforms with Etihad branding are disposed of securely and in full compliance with company safety, security, and procedural requirements.
 </li>
 <li>
 Maintain high housekeeping standards across all areas, including customer service zones, fitting rooms, and storage facilities.
 
 
 </li>
 </ol>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Minimum Degree level education
 </li>
 <li>
 Must have excellent Customer Service capabilities gained over a period of not less than 03 years, with a proven track of success in Branded Retail Stores and Distribution Management.
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 Excellent written and verbal communication in English is required. Knowledge in multi-linguistic skills is an added advantage.
 </li>
 <li>
 High computer literacy is required with Oracle or SAP working knowledge will always preferred. Capable in interacting with Senior Manager level.
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 
 Etihad Airways is more than the UAE&rsquo;s national airline - we&rsquo;re shaping the future of global aviation. From our hub in Abu Dhabi, we connect people across continents and cultures, while driving our &ldquo;Journey 2030&rdquo; ambition to double our fleet, expand our network and grow our people for a new era of excellence. Join us and become part of a vision where the world is your workplace and extraordinary experiences take flight.
 
 
 
 
 To learn more visit www.etihad.com
 
 
 
 
 
 Recruitment Fraud Alert
 
 
 
 Beware of fraudulent job offers from individuals or organizations claiming to represent the Etihad group. We will never ask for personal information, bank details, or payment during the recruitment process. Interviews are conducted face-to-face or via video/telephone before any formal offer. If you are asked for money, please treat it as fraudulent.
 
 
 
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Uniform Store Coordinator - UAE National Only

Join Etihad and explore 3   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Etihad

About Company

Guest Transport Planner

Sales Representative - Dubai

Uniform Store Coordinator - UAE National Only