Qureos Mentor

Etihad

<div>
 Synopsis
 
 
 To give supervisory oversight in specific areas of the Abu Dhabi Airport operation and deliver a superior guest
 
 
 experience and ensure the highest levels of safety.This team member will support and execute the delivery of the
 
 
 daily operation. The role work independently or as the leader of a small team to deliver against all performance
 
 
 and safety KPI.
 
 
 Accountabilities
 
 
 <ul>
 <li>
 Plan, update and supervise activities in order to ensure the safe and professional delivery of service for
 
 
 </li>
 </ul>
 customers in line with the defined SLAs and quality standards
 
 
 <ul>
 <li>
 Drive employee engagement and a high performance culture by being a role model that gives emphasis to
 
 
 </li>
 </ul>
 empowerment, communication, quality, productivity &amp; goal attainment.
 
 
 <ul>
 <li>
 Ensuring that all SOPs are adhered to at all times both by yourself and your team members allowing for a safe
 
 
 </li>
 </ul>
 and secure operation.
 
 
 <ul>
 <li>
 Encourage consistency and collaboration by ensuring clear communication at all levels. This will include
 
 
 </li>
 </ul>
 delivering team briefings, and completion of relevant reports.
 
 
 <ul>
 <li>
 Ensure that all documentation pertaining to the tasks performed are accurately completed.
 </li>
 <li>
 Proactively work towards the connection of all Guests and Bags.
 </li>
 <li>
 Ensure they operate safely in compliance with applicable procedures and instructions. Report safety, security
 
 
 </li>
 </ul>
 and service occurrences, errors, hazards and near misses utilizing the established reporting procedures
 
 
 Education &amp; Experience
 
 
 <ul>
 <li>
 Secondary / High school level education
 </li>
 <li>
 Minimum 2 years&rsquo; experience in the relevant area
 </li>
 <li>
 Valid UAE Driving Licence (Airside Roles only)
 
 
 </li>
 </ul>
 
 About Munawala Ground Services
 
 
 
 Munawala Ground Services LLC, a subsidiary of Etihad Airport Services &ndash; Ground LLC, is a project-based company recognized as a Ground Service Provider (GSP). Munawala delivers a comprehensive range of airport management and operational services, catering to various ground handling requirements such as Passenger, Baggage, Ramp, Cargo, Operations, and Aircraft Handling for commercial and corporate aircraft at numerous airports and airfield locations.
</div>
 <div id='job-id'>Job Id: zvi9PpOQXJ9rkRvQnZXfYkQvjz8M8+EsWQ7lLeLY+xLiB63Ltti7o8F5MafnjDr48TVltOW1/BbiS8+lNii1l2mLbV+z6Jnclm16ipa7zW0SmXK7UvQuGL/j7FMb5xwsfZajEeWGjYfiLCZPJB8ex9we</div>

Cargo Team Leader (Munawala-Al Ain)

<div>
 
 Synopsis
 
 
 
 As a Creative Copywriter at Etihad Airways, you will play a key role in shaping and delivering bold, on-brand ideas through compelling short and long copies. Your work will resonate with global audiences and bring our brand voice to life across a wide range of touchpoints. You will collaborate closely with the Creative Copy Manager and cross-functional teams&mdash;including design, production, and marketing&mdash;to create high-impact content that strengthens Etihad&rsquo;s brand narrative and drives engagement across campaigns, channels, and platforms.
 
 
 
 Accountabilities
 
 
 
 <ul>
 <li>
 Execute the Brand Voice - Write engaging short and long-form copy that aligns with Etihad&rsquo;s tone of voice and messaging across digital, social, print, and film channels.
 </li>
 <li>
 Collaborate on Creative Concepts - Work closely with designers, senior copywriters, and other creatives to contribute ideas and support the development of multi-channel campaigns.
 </li>
 <li>
 Support Campaign Development - Assist in creating and delivering content for integrated marketing campaigns, ensuring clarity, consistency, and adherence to brand guidelines.
 </li>
 <li>
 Revise and Refine Content - Edit and proofread copy to maintain grammatical accuracy, clarity, and consistency with brand language.
 </li>
 <li>
 Research and Stay Informed - Stay up to date with industry trends, competitor activity, and content best practices to keep writing fresh, relevant, and engaging.
 </li>
 <li>
 Respond to Feedback - Receive and apply feedback from managers and team members to improve content quality and creative output.
 </li>
 <li>
 Uphold Brand Guidelines - Ensure all short &amp; long copy is aligned with Etihad&rsquo;s brand standards and supports a consistent brand experience.
 </li>
 <li>
 Manage Multiple Assignments - Balance multiple projects simultaneously, meeting deadlines and adapting to shifting priorities and timelines.
 
 
 </li>
 </ul>
 
 Education &amp; Experience
 
 
 
 <ul>
 <li>
 Minimum of 4-6 years of experience in creative copywriting in creative advertising agencies. Previously worked as Mid-level copywriter or Senior copywriter.
 </li>
 <li>
 A portfolio that demonstrates experience in creative writing and production.
 </li>
 <li>
 Minimum bachelor&rsquo;s degree.
 </li>
 <li>
 Experience in aviation is a plus but not a necessity.
 
 
 </li>
 </ul>
 
 About Etihad Airways
 
 
 
 Etihad Airways, the national airline of the UAE, was formed in 2003 and quickly went on to become one of the world&rsquo;s leading airlines. From its home in Abu Dhabi, Etihad flies to passenger and cargo destinations in the Middle East, Africa, Europe, Asia, Australia and North America. Together with Etihad&rsquo;s codeshare partners, Etihad&rsquo;s network offers access to hundreds of international destinations. In recent years, Etihad has received numerous awards for its superior service and products, cargo offering, loyalty programme and more. All this ties into Etihad&rsquo;s ambitious Journey 2030 strategy. The airline plans to double its fleet size and triple the number of customers over the next six years as it sets out to be the airline everyone wants to fly!
 
 
 To learn more, visit etihad.com
 
 
 
 Recruitment Fraud Alert
 
 
 
 Beware of fraudulent job offers from individuals or organizations claiming to represent the Etihad group. We will never ask for personal information, bank details, or payment during the recruitment process. Interviews are conducted face-to-face or via video/telephone before any formal offer. If you are asked for money, please treat it as fraudulent.
</div>
 <div id='job-id'>Job Id: WgApl3h9BQrXRlrUxR+mqG06VXO3EVSQQDJxbbKmlTJusAOspSJJgcbBLVNWL4eFqHSYV/EAdPV2VGEhXM6r3Kb7wytobGrY2pk4MFtVpRRtXXBp9oblEdQhK9sd+Ou1OYblFuGOv/E1RCrjzIsVSnzA</div>

Creative Copywriter Officer

<div>
 
 Synopsis
 
 
 
 As the Creative Copywriter Manager at Etihad Airways, you will develop and execute campaign ideas aligned with the brand&rsquo;s voice across all touchpoints. You will be responsible for crafting and overseeing bold, world-class messaging that is impactful, culturally relevant, and consistently on-brand. In this leadership role, you will collaborate closely with the Senior Creative Manager and cross-functional teams in design, production, and marketing to deliver compelling, strategically aligned content. You&rsquo;ll guide and mentor copywriters, ensuring creative excellence, consistency, and innovation across all campaigns and communication platforms.
 
 
 
 Accountabilities
 
 
 
 <ul>
 <li>
 Craft &amp; Refine the Brand Voice - Implement and evolve Etihad&rsquo;s tone of voice across all written communications&mdash;from short, punchy headlines to long-form storytelling&mdash;spanning digital, social, print, film, activations, and more.
 </li>
 <li>
 Champion Creative Excellence - Set and maintain high standards for copy quality across all formats, ensuring each piece is engaging, culturally relevant, and strategically aligned.
 </li>
 <li>
 Concept &amp; Execute Campaigns - Develop innovative, insight-driven creative concepts and lead their execution across multi-channel campaigns in collaboration with designers and strategic leads.
 </li>
 <li>
 Ensure Quality &amp; Consistency - Review and refine copy to ensure clarity, consistency, and alignment with brand voice, messaging, and tone across all platforms and deliverables.
 </li>
 <li>
 Support Team Growth - Provide constructive feedback to team members, helping to develop their writing skills and reinforce adherence to Etihad&rsquo;s copy and tone guidelines.
 </li>
 <li>
 Uphold Brand Voice Guidelines - Ensure the consistent application of brand voice standards across all content touchpoints, partnering with creative and marketing teams to maintain coherence and quality.
 </li>
 <li>
 Support Project Management - Assist senior stakeholders in the planning, coordination, and timely delivery of content projects, ensuring all copy and ideas meet strategic goals and business timelines.
 </li>
 <li>
 Lead by Example - Mentor and guide junior copywriters, offering daily support and leadership in crafting compelling, on-brand content that aligns with the creative vision.
 
 
 </li>
 </ul>
 
 Education &amp; Experience
 
 
 
 <ul>
 <li>
 Minimum of 5-7 years of experience in creative copywriting in creative advertising agencies. Previously worked in roles such as Senior Copywriter, Group Head (copy).
 </li>
 <li>
 A portfolio that demonstrates experience in creative writing, script writing, film and activation production.
 </li>
 <li>
 Minimum bachelor&rsquo;s degree
 </li>
 <li>
 Experience in aviation is a plus but not a necessity.
 
 
 </li>
 </ul>
 
 About Etihad Airways
 
 
 
 Etihad Airways, the national airline of the UAE, was formed in 2003 and quickly went on to become one of the world&rsquo;s leading airlines. From its home in Abu Dhabi, Etihad flies to passenger and cargo destinations in the Middle East, Africa, Europe, Asia, Australia and North America. Together with Etihad&rsquo;s codeshare partners, Etihad&rsquo;s network offers access to hundreds of international destinations. In recent years, Etihad has received numerous awards for its superior service and products, cargo offering, loyalty programme and more. All this ties into Etihad&rsquo;s ambitious Journey 2030 strategy. The airline plans to double its fleet size and triple the number of customers over the next six years as it sets out to be the airline everyone wants to fly!
 
 
 To learn more, visit etihad.com
 
 
 
 Recruitment Fraud Alert
 
 
 
 Beware of fraudulent job offers from individuals or organizations claiming to represent the Etihad group. We will never ask for personal information, bank details, or payment during the recruitment process. Interviews are conducted face-to-face or via video/telephone before any formal offer. If you are asked for money, please treat it as fraudulent.
</div>
 <div id='job-id'>Job Id: JfqQqjSKtinXoVc1IckZ2OpCqTt815FG+D9azjWl0ftMYoYWg+aV496VYKcUqLVWNb1w9ZzJnpCsbs0GN58EPPf2Wxh9t1LKhbcEFAGYOTqpNJngzsr8XMrVivLlqR45n69vItdkLYWXTuDRNr5UTJwi</div>

Creative Copywriter Manager

<div>
 
 Synopsis
 
 
 
 Part of a 24/7 Cargo Operations Center that provides live monitoring of shipments focused on high yield products and special loads, service recovery of every irregularity and proactive communication with affected customers.
 
 
 On a shift basis, they will monitor different dashboards and KPIs based on defined performance requirements in relation to OTP, Cargo IQ standards, SLAs, FAP, etc. They must ensure safe, secure and on time delivery of all high profile shipments on key routes flights, by close coordination with relevant stakeholders all across HUB and Network.
 
 
 
 Accountabilities
 
 
 
 <ul>
 <li>
 Monitor and track Special loads and Products via different platforms and system support to ensure they are processed on time as per SLA
 </li>
 <li>
 Communicate with different stakeholders for any identified gaps or delay in processing cargo via different cargo milestone for immediate attention to prevent it from failing
 </li>
 <li>
 Act swiftly and communicate proactively with customers and internal parties about any change in bookings and address root causes on relevant deviations, seeking continuous process improvements.
 </li>
 <li>
 Engage relevant stakeholders in constructive and effective problem resolution, avoiding unnecessary costs and delays in Cargo Delivery
 </li>
 <li>
 Real time monitoring of all Irregularities with dedicated attention to special products and high value customers.
 </li>
 <li>
 Support the Commercial Products and Hub Quality Team by taking full responsibility of the end-to-end shipment process monitoring.
 </li>
 <li>
 Support in setting up measurement tools and implementation of relevant KPIs within the department
 </li>
 <li>
 Responsible in reporting and provide root cause analysis of service delivery failures, such as MSCA, FDCA, MSAW, FDAW; and for addressing relevant stakeholders for improvement
 </li>
 <li>
 Provide 1 st level of investigation on reported service failures and delays, arranging efficient recovery
 </li>
 <li>
 Work independently and be able to assess the financial impact of service recovery alternatives, as well as evaluate solutions to best deliver customer satisfaction.
 
 
 </li>
 </ul>
 
 Education &amp; Experience
 
 
 
 <ul>
 <li>
 Educated to at least high school level, preferably diploma level in logistics, operations management or related discipline; with acquired specialization in cargo handling operations,.
 </li>
 <li>
 At least three years of cargo operations and/or cargo customer experience.
 </li>
 <li>
 Good understanding of computer airfreight specifications
 </li>
 <li>
 In depth knowledge of industry standards and Legal Regulations
 </li>
 <li>
 Industry training in DG/AVI/ Cargo Operations/Security/Customer Service
 </li>
 <li>
 Fully conversant with cargo handling processes, procedures and regulatory compliance expectations
 
 
 </li>
 </ul>
 
 About Etihad Airways
 
 
 
 Etihad Airways, the national airline of the UAE, was formed in 2003 and quickly went on to become one of the world&rsquo;s leading airlines. From its home in Abu Dhabi, Etihad flies to passenger and cargo destinations in the Middle East, Africa, Europe, Asia, Australia and North America. Together with Etihad&rsquo;s codeshare partners, Etihad&rsquo;s network offers access to hundreds of international destinations. In recent years, Etihad has received numerous awards for its superior service and products, cargo offering, loyalty programme and more. All this ties into Etihad&rsquo;s ambitious Journey 2030 strategy. The airline plans to double its fleet size and triple the number of customers over the next six years as it sets out to be the airline everyone wants to fly!
 
 
 To learn more, visit etihad.com
 
 
 
 Recruitment Fraud Alert
 
 
 
 Beware of fraudulent job offers from individuals or organizations claiming to represent the Etihad group. We will never ask for personal information, bank details, or payment during the recruitment process. Interviews are conducted face-to-face or via video/telephone before any formal offer. If you are asked for money, please treat it as fraudulent.
</div>
 <div id='job-id'>Job Id: kWhwQ/jWctD7UOgnReHYT7lEz8hi+hbXUB795TV87llGokm0RHahD2RZdrco+s8F4etCtswrAUiLor4qd4B8gCmODx7pRiQo8R/URdHzN5wwoN9j5gDWaCf2GSNfXQ8DB9146j/1pe9PQtUIIfgjwjBA</div>

Cargo Controller

Join Etihad and explore 4   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Etihad

ABOUT_COMPANY

Cargo Team Leader (Munawala-Al Ain)

Creative Copywriter Officer

Creative Copywriter Manager

Cargo Controller