Qureos Mentor

Etihad

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 Synopsis
 
 
 
 Let your career take off with the World&rsquo;s Leading Airline, Etihad Airways. Work in the forefront of the airline and travel industry, with the airline that has reimagined the flying experience through its pioneering products and services.
 
 
 In this role, you will plan, direct, and supervise the airport operation, overseeing team and service provider performance. Ensure financial, customer service, quality, safety, and security objectives are delivered in accordance with all applicable safety, security, regulatory and company requirements and standards. Supervise all elements of operations while on duty.
 
 
 
 Accountabilities
 
 
 
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 Oversee all passenger and aircraft handling operations on a shift basis, ensuring adherence to all arrival/departure checklists, brand requirements, company policy/procedures and regulatory requirements
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 Responsible for the effective management of safety and security outcomes on a shift basis through hazard identification, safety and compliance monitoring and reporting
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 Ensure all flight editing and special guest requirements are met, including but not limited to assessment, planning and coordination of VIP/MAAS, PRM and special category guests
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 Effectively liaise with Guest Control, Network Control and SOC to manage operational disruption recovery and reduce impact to guest service and operational integrity
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 Deliver, maintain, and rehearse station emergency response plan, disruption planning, diversion/delay handling and business continuity plans
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 Responsible for on time performance on a shift basis including coordination, mitigation, accurate reporting, and follow-up of delays
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 Airport ancillary sales promotion, coordination, process compliance monitoring and adherence to associated targets
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 Responsible for promotion, delivery, monitoring and reporting on customer service-related standards, including performance against associated KPIs
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 Ensuring adherence to local authority requirements, including but not limited to arrival/departure documentation and reporting
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 Make day-to-day operational decisions to manage and mitigate operational safety and security-related risks on a shift basis at station level, through effective evaluation and decision-making based on conditions, hazards, and threats
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 Identification and reporting of safety and security-related occurrences and hazards in accordance with company procedures and local regulation
 
 
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 Education &amp; Experience
 
 
 
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 Degree level education desirable (A-level or baccalaureate equivalent) or relevant industry experience, with a demonstrable knowledge of frontline service delivery and communication skills
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 Previous exposure to highly pressured and multicultural environment in a supervisory role within a shift environment required
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 Minimum 5-7 years' experience within service, hospitality, airline, or retail industry, with a relevant knowledge of aviation, travel industry and/or airport policies
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 Role requires mature personality with outstanding communication skills, supervisory skills, and passion to deliver service
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 Role must balance guest-centric focus and corporate interest while maintaining highest safety and security standards and coordinating teams and service providers on shift
 
 
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 About Etihad Airways
 
 
 
 Etihad Airways, the national airline of the UAE, was formed in 2003 and quickly went on to become one of the world&rsquo;s leading airlines. From its home in Abu Dhabi, Etihad flies to passenger and cargo destinations in the Middle East, Africa, Europe, Asia, Australia and North America. Together with Etihad&rsquo;s codeshare partners, Etihad&rsquo;s network offers access to hundreds of international destinations. In recent years, Etihad has received numerous awards for its superior service and products, cargo offering, loyalty programme and more. All this ties into Etihad&rsquo;s ambitious Journey 2030 strategy. The airline plans to double its fleet size and triple the number of customers over the next six years as it sets out to be the airline everyone wants to fly!
 
 
 To learn more, visit etihad.com
 
 
 
 Recruitment Fraud Alert
 
 
 
 Beware of fraudulent job offers from individuals or organizations claiming to represent the Etihad group. We will never ask for personal information, bank details, or payment during the recruitment process. Interviews are conducted face-to-face or via video/telephone before any formal offer. If you are asked for money, please treat it as fraudulent.
</div>

Duty Supervisor - CAI

<div>
 
 Synopsis
 
 
 
 The Copywriter Officer (English Language) holds a crucial role within our in-house Creative Production team, specializing in crafting compelling and persuasive written content tailored for marketing initiatives, with a strong focus on Etihad Airways marketing and Etihad Guest loyalty programme. This role requires familiarity with loyalty programme language and the airline business to enhance brand identity and storytelling efforts across various marketing channels
 
 
 
 Accountabilities
 
 
 
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 Develop engaging copy specifically targeted for marketing campaigns related to Etihad Airways and the Etihad Guest programme, leveraging familiarity with loyalty programme language to effectively communicate key messages and benefits to our audience.
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 Collaborate closely with internal stakeholders to understand project requirements and objectives, providing creative input and strategic solutions to effectively promote the Etihad Guest programme and drive engagement.
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 Participate in brainstorming sessions and creative workshops to generate innovative ideas and concepts for written content, contributing to a collaborative environment that fosters creativity and strategic thinking.
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 Support other copywriters, managers and graphic designers in adapting copy for different formats and platforms, enabling faster project turnaround times and facilitating in-house project completion without the need for external agencies.
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 Ensure consistency in tone, style, and messaging across all written content related to both etihad Airways and Etihad Guest programme, maintaining high standards of quality and professionalism.
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 Stay informed about industry trends and best practices in loyalty programme communication and the airline business, incorporating relevant insights into copywriting strategies and approaches.
 
 
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 Education &amp; Experience
 
 
 
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 5+ years of experience in copywriting, content creation, or related field, with a specialization in marketing, preferably with a focus on loyalty programmes, particularly the Etihad Guest programme.
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 Bachelor's degree in English, Communications, Marketing, or relevant field.
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 Excellent writing and communication skills, with the ability to craft compelling narratives that engage and persuade audiences.
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 Strong attention to detail and proofreading skills, with a keen eye for accuracy and grammar.
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 Ability to work effectively in a fast-paced environment, managing multiple projects simultaneously while meeting tight deadlines.
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 Creative thinking and problem-solving abilities, with a passion for storytelling and brand communication within the context of loyalty programmes and the airline industry.
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 Knowledge of airline industry is advantageous.
 
 
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 </ul>
 
 About Etihad Airways
 
 
 
 Etihad Airways, the national airline of the UAE, was formed in 2003 and quickly went on to become one of the world&rsquo;s leading airlines. From its home in Abu Dhabi, Etihad flies to passenger and cargo destinations in the Middle East, Africa, Europe, Asia, Australia and North America. Together with Etihad&rsquo;s codeshare partners, Etihad&rsquo;s network offers access to hundreds of international destinations. In recent years, Etihad has received numerous awards for its superior service and products, cargo offering, loyalty programme and more. Etihad is recognised as one of the world&rsquo;s leading airlines in response to COVID-19 and was the first airline in the world to fully vaccinate its crew on board.
 
 
 Etihad sees tackling the climate crisis as the most important issue of our time, and through strategic partnerships with major global aviation brands and OEMs, Etihad is relentless in its pursuit of industry decarbonisation.
 
 
 To learn more, visit etihad.com
 
 
</div>

Creative Copywriter - English

<div>
 
 Synopsis
 
 
 
 In this role as a Catering Cost and Systems Manager - you are accountable to establish Catering cost performance, reporting and financial planning &amp; control systems and processes for ongoing management of cost performance ensuring compliance with business requirements in particular of EY Finance and by optimizing overall cost and catering system performance and benefits of EY ensuring delivery within budget.
 
 
 
 Accountabilities
 
 
 
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 Accountable for the development, maintenance and enhancement of catering financial planning and cost performance activities including related systems, tools, processes &amp; procedures and the cost and pricing module.
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 Responsible for accruals, preparation of all financial/cost &amp; financial planning reports ensuring alignment with EY Finance .
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 Responsible for preparation of cost-benefit analysis and other financial reports to provide useful management information .
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 Manage gathering and input of all EY Food &amp; Handling Menu/Pricing specifications into data warehouse system
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 Lead the development and maintenance of catering financial database manual of current and future business system processes in line with industry best practices and EY policies and procedures Track &amp; analysis within database &amp; business Object/Intelligence impact of changes pertaining to all costs to identify cost changes and trends to ensure catering budgets targets are achieved. Convert related data into decision making tools/formats and communicate financial planning recommendations to senior management both operationally and commercially.
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 Liaise with Sourcing &amp; Procurement to initiate, track and monitor the Catering RFP processes and its documentation complying with EY governance policies and procedures
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 Ensure appointed catering service suppliers are billed (Auto payment disbursement) in accordance with agreed contractual rates.
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 Ensure all financial benefits from service suppliers are received and reconciled in accordance with agreed terms and conditions.
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 Develop and manage self-audit program ensuring robust financial controls .
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 Manage and execute training of all staff and suppliers in all financial and planning modules of the system.
 
 
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 Education &amp; Experience
 
 
 
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 Degree level education in business accounting, finance or related discipline is required, preferably with additional certification in catering processing and system .
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 Minimum of 8 years of airline catering experience with at least 4 years direct experience in airline finance .
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 Ability to manage initiatives and projects related to systems and automation of manual processes. Brings good knowledge of systems design, training and enhancements.
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 Highly numerate, in-depth knowledge of catering, catering finances and financial planning.
 
 
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 About Etihad Airways
 
 
 
 Etihad Airways, the national airline of the UAE, was formed in 2003 and quickly went on to become one of the world&rsquo;s leading airlines. From its home in Abu Dhabi, Etihad flies to passenger and cargo destinations in the Middle East, Africa, Europe, Asia, Australia and North America. Together with Etihad&rsquo;s codeshare partners, Etihad&rsquo;s network offers access to hundreds of international destinations. In recent years, Etihad has received numerous awards for its superior service and products, cargo offering, loyalty programme and more. All this ties into Etihad&rsquo;s ambitious Journey 2030 strategy. The airline plans to double its fleet size and triple the number of customers over the next six years as it sets out to be the airline everyone wants to fly!
 
 
 To learn more, visit etihad.com
 
 
 
 Recruitment Fraud Alert
 
 
 
 Beware of fraudulent job offers from individuals or organizations claiming to represent the Etihad group. We will never ask for personal information, bank details, or payment during the recruitment process. Interviews are conducted face-to-face or via video/telephone before any formal offer. If you are asked for money, please treat it as fraudulent.
</div>

Catering Cost & System Manager

<div>
 
 Synopsis
 
 
 
 Manage and oversee the procurement and contracting process for one Sub-Category within Etihad Aviation Training, ensuring Etihad's guidelines, policies, and procurement strategy are executed across the organization. This role is responsible for ensuring that all Etihad Aviation Training requirements are met in the most efficient and effective manner, supporting operational excellence and aligning with the overall corporate objectives of Etihad Airways.
 
 
 
 Accountabilities
 
 
 
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 Oversee the Implementation of the sourcing and procurement strategies to ensure Etihad's overall objective and goals are met. Review, analyze and develop reports and provide advice to departments on relevant contracts to optimize the quality of bought-in goods and services to ensure Etihad's best interest are served.
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 Help drive continuous improvement of purchasing and contract management processes, procedures and systems by recommending and implementing new solutions and/or systems to maximize economic benefits and increase operational efficiency and effectiveness.
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 Engage with Etihad partners to obtain synergies by conducting joint negotiations and procurement activities to reduce cost and enhance the implementation of Etihad Procurement Strategy.
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 Participate in the commercial management of all supply chain and supplier performance activity within their contract portfolio, to implement sustainable solutions to generate cost savings and efficiency improvements.
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 Provide regular, organized and documented supplier management activities and reporting aimed at driving maximum value from key supply partners, to ensure the proper communication of trends to Etihad stakeholders and recommendations are made timely and accurately.
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 Manage the operational delivery and monitoring of contracts and supplier performance to ensure all contractual obligations are fulfilled.
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 Oversee the preparation and revision of purchasing and sourcing contracts to ensure effective governance of contracting activities.
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 Develop, manage and stipulate a portfolio of contracts and tenders that reflect Etihad needs to ensure that legislation, Fraud prevention, sustainability and workforce issues are properly managed.
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 Manage the overall direction of the Sourcing and Procurement Team by overseeing the implementation of the established processes, policies and procedures to ensure the efficiency and effectiveness of the operations.
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 Implement policies and procedures to gather Etihad&rsquo;s needs to ensure efficient collection and consistent execution of related procurement activities.
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 Guide, coach and provide formal/informal feedback to the team to ensure skills development and performance improvement.
 
 
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 Education &amp; Experience
 
 
 
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 Bachelors in Finance or Commerce with Minimum 8 years of procurement experience, preferably in technical or industrial sectors.
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 Experience with procurement software and ERP systems (e.g., SAP, Oracle, ARIBA).
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 Budget management and cost-control experience.
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 A good technical appreciation of the range of procurement categories
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 Exceptional analytical skills
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 Excellent interpersonal skills
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 Strong influencing skills at senior levels to influence acceptance of a new way of working
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 Project Management Skills
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 Ability to negotiate at the highest levels with suppliers
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 Excellent written and verbal communication skills
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 High computer literacy
 
 
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 About Etihad Airways
 
 
 
 Etihad Airways, the national airline of the UAE, was formed in 2003 and quickly went on to become one of the world&rsquo;s leading airlines. From its home in Abu Dhabi, Etihad flies to passenger and cargo destinations in the Middle East, Africa, Europe, Asia, Australia and North America. Together with Etihad&rsquo;s codeshare partners, Etihad&rsquo;s network offers access to hundreds of international destinations. In recent years, Etihad has received numerous awards for its superior service and products, cargo offering, loyalty programme and more. All this ties into Etihad&rsquo;s ambitious Journey 2030 strategy. The airline plans to double its fleet size and triple the number of customers over the next six years as it sets out to be the airline everyone wants to fly!
 
 
 To learn more, visit etihad.com
 
 
 
 Recruitment Fraud Alert
 
 
 
 Beware of fraudulent job offers from individuals or organizations claiming to represent the Etihad group. We will never ask for personal information, bank details, or payment during the recruitment process. Interviews are conducted face-to-face or via video/telephone before any formal offer. If you are asked for money, please treat it as fraudulent.
</div>

Manager Procurement

<div>
 
 Synopsis
 
 
 
 To manage the load control of Etihad flights in co-ordination with various stakeholders, government departments and service providers; ensuring regulatory and company standards are upheld with the ultimate target of delivering; operational excellence, compilation of critical and legal flight paperwork, ensuring the safe departure of every aircraft and providing exceptional internal customer service To produce legal weight and balance and other accountable aircraft documentation as required.
 
 
 
 Accountabilities
 
 
 
 <ul>
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 Perform all aircraft Weight and Balance and Documentation activities for EY and/or OAL on a shift basis for arriving and departing aircraft at Abu Dhabi International Airport. Ensure the provision of an accurate and punctual service to all airlines and that activities conform to legal and safety requirements as outlined by various regulatory bodies such as IATA, DCA, FAA, JAROPS, Aircraft Manufacturers, Airline Weight and Balance manuals etc. time departure can be achieved whilst continually delivering exceptional service.
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 Responsible for providing the Captain, Flight Operations and all Airlines with required information such as estimated zero fuel weight for flight planning purposes and final zero fuel weight figures immediately upon flight closure to enable maximum fuel uplift and trim fuel transfer within ground time as stipulated by the airline.
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 Accountable for key operational and last minute changes that affect the turnaround, such as the offloading of cargo, guests and/or their baggage to ensure that the Etihad flight schedule (OTP) is maintained, whilst at the same time ensuring excellent 2-way communication with load planning in order that the Loading Instruction Report (LIR) and final Loadsheet are 100% accurate and delivered in a timely manner.
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 Identify and recommend improvements to procedures and/or standards of safety and security to EY operations management through on-going relationships with aircraft handling companies, such as fuelling companies, EASG and flight catering.
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 Optimize aircraft load factor and balance by creating efficiencies through the use of different ULD hold versions and weight / load distributions. (ULD hold versions vary from one flight to another and can range from 10 to 200 ULD hold versions depending on the aircraft type).
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 Ensure a full brief is given to the Aircraft Dispatcher relating to all on load activity and any special loads. Identify order of offload affecting all flights particularly ultra-long haul and restricted weight aircraft.
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 Report events post departure in a professional and thorough manner, reaching balanced conclusions on accountability for delays and lapses in operational performance. Ensure that the flight destination city is informed quickly of the flight departure and any failings to EY process during the turnaround.
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 Accountable for load planning various a/c types in accordance with current company (and other airlines) weight and balance rules and guidelines; from flight creation and estimating zero fuel weights, to the production of the final Load sheet and other necessary a/c documentation.
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 Responsible for the production and timely sending of all post flight messages such as CPM's, LDM's and UCM's.
 
 
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 Education &amp; Experience
 
 
 
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 Educated to secondary school level preferably with Math and/or a science qualification.
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 Minimum 3 years' experience in a similar position (load control/dispatch) working at a major international airport.
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 Strong focus on safety and leadership skills.
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 Training in Dangerous Goods, aircraft weight and balance, ramp and passenger handling.
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 Computer literate and fluent in English language.
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 Ability to work as part of a team.
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 Load control capability on various aircraft types.
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 Qualifications in leadership / coaching skills would be advantageous.
 
 
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 </ul>
 
 About Etihad Airways
 
 
 
 Etihad Airways, the national airline of the UAE, was formed in 2003 and quickly went on to become one of the world&rsquo;s leading airlines. From its home in Abu Dhabi, Etihad flies to passenger and cargo destinations in the Middle East, Africa, Europe, Asia, Australia and North America. Together with Etihad&rsquo;s codeshare partners, Etihad&rsquo;s network offers access to hundreds of international destinations. In recent years, Etihad has received numerous awards for its superior service and products, cargo offering, loyalty programme and more. All this ties into Etihad&rsquo;s ambitious Journey 2030 strategy. The airline plans to double its fleet size and triple the number of customers over the next six years as it sets out to be the airline everyone wants to fly!
 
 
 To learn more, visit etihad.com
 
 
 
 Recruitment Fraud Alert
 
 
 
 Beware of fraudulent job offers from individuals or organizations claiming to represent the Etihad group. We will never ask for personal information, bank details, or payment during the recruitment process. Interviews are conducted face-to-face or via video/telephone before any formal offer. If you are asked for money, please treat it as fraudulent.
</div>

Load Planner