Qureos Mentor

Etihad

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 Job Description
 
 
 
 
 In this role, you will be responsible for managing the direction and delivery of recruitment activities, partnering closely with the talent acquisition team, hiring managers and business stakeholders to attract, assess and secure top UAE national talent for Etihad. You will design and execute recruitment plans to ensure our ambitious growth targets are achieved efficiently and within agreed timelines. The role focuses on delivering successful recruitment outcomes across programmes and direct hire roles, building strong national talent pipelines, ensuring a strong candidate experience, and supporting Etihad's talent acquisition strategy.
 
 
 
 
 
 Accountabilities
 
 
 
 
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 Recruitment activities: manage recruitment related activities including sourcing, screening, shortlisting, interviewing and assessing candidates using relevant assessment tools.
 
 
 
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 Stakeholder management: partner with hiring managers and business stakeholders to understand talent needs, define candidate profiles and act as a trusted advisor throughout the hiring process.
 
 
 
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 External partnerships: develop and manage relationships with academic institutions, government partners, and talent networks to strengthen sourcing channels and enhance Etihad's recruitment reach.
 
 
 
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 Event management: plan and coordinate recruitment events including career fairs, university engagements and talent attraction initiatives to strengthen talent pipelines and promote Etihad as an employer of choice.
 
 
 
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 Assessment days: lead the design and execution of assessment and selection processes for UAE national programmes, ensuring they are efficient and aligned with hiring requirements.
 
 
 
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 Employer branding: assist with employer branding initiatives specific to UAE national recruitment, in collaboration with the Employer Branding team.
 
 
 
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 Metrics &amp; Data: monitor recruitment metrics, analyse hiring data to evaluate the effectiveness of recruitment efforts, and prepare reports and insights to support recruitment planning and continuous improvement.
 
 
 
 
 
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 Qualifications
 
 
 
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 3 to 6 years of recruitment experience, preferably within a large organization with a strong focus on UAE national recruitment.
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 Bachelors degree from accredited institution. A professional certification such as CIPD, SHRM, PHR is a plus.
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 Demonstrated expertise in sourcing, assessment, and selection methods tailored to meet operational requirements and regulatory standards.
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 Proficiency in recruitment technologies and tools, with the ability to utilise data and analytics to inform decision-making and improve talent acquisition outcomes.
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 Fluency in both Arabic and English, with excellent verbal and written communication skills.
 
 
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 Additional Information
 
 
 
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 On-site position based in Abu Dhabi, United Arab Emirates at the Etihad Airways Center (EAC).
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 Application deadline is
 
 
 24 August 2026
 
 
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 Etihad Airways is more than the UAE&rsquo;s national airline - we&rsquo;re shaping the future of global aviation. From our hub in Abu Dhabi, we connect people across continents and cultures, while driving our &ldquo;Journey 2030&rdquo; ambition to double our fleet, expand our network and grow our people for a new era of excellence. Join us and become part of a vision where the world is your workplace and extraordinary experiences take flight.
 
 
 
 
 To learn more visit www.etihad.com
 
 
 
 
 
 Recruitment Fraud Alert
 
 
 
 Beware of fraudulent job offers from individuals or organizations claiming to represent the Etihad group. We will never ask for personal information, bank details, or payment during the recruitment process. Interviews are conducted face-to-face or via video/telephone before any formal offer. If you are asked for money, please treat it as fraudulent.
 
 
 
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Senior Recruitment Specialist - UAE Nationals Only

<div>
 
 Job Description
 
 
 
 
 Let your career take off with the World&rsquo;s Leading Airline, Etihad Airways. Work in the forefront of the airline and travel industry, with the airline that has reimagined the flying experience through its pioneering products and services.
 
 
 
 
 As a Duty Supervisor, you will plan, direct, and supervise the airport operation, overseeing team and service provider performance. You will ensure financial, customer service, quality, safety, and security objectives are delivered in accordance with all applicable safety, security, regulatory and company requirements and standards. And supervise all elements of operations while on duty.
 
 
 
 
 Accountabilities
 
 
 
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 Oversee all passenger and aircraft handling operations on a shift basis, ensuring adherence to all arrival/departure checklists, brand requirements, company policy/procedures and regulatory requirements
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 Responsible for the effective management of safety and security outcomes on a shift basis through hazard identification, safety and compliance monitoring and reporting
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 Ensure all flight editing and special guest requirements are met, including but not limited to assessment, planning and coordination of VIP/MAAS, PRM and special category guests
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 Effectively liaise with Guest Control, Network Control and SOC to manage operational disruption recovery and reduce impact to guest service and operational integrity
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 Deliver, maintain, and rehearse station emergency response plan, disruption planning, diversion/delay handling and business continuity plans
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 Responsible for on time performance on a shift basis including coordination, mitigation, accurate reporting, and follow-up of delays
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 Airport ancillary sales promotion, coordination, process compliance monitoring and adherence to associated targets
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 Responsible for promotion, delivery, monitoring and reporting on customer service-related standards, including performance against associated KPIs
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 Ensuring adherence to local authority requirements, including but not limited to arrival/departure documentation and reporting
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 Make day-to-day operational decisions to manage and mitigate operational safety and security-related risks on a shift basis at station level, through effective evaluation and decision-making based on conditions, hazards, and threats
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 Identification and reporting of safety and security-related occurrences and hazards in accordance with company procedures and local regulation
 
 
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 Qualifications
 
 
 
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 Degree level education desirable (A-level or baccalaureate equivalent) or relevant industry experience, with a demonstrable knowledge of frontline service delivery and communication skills
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 Previous exposure to highly pressured and multicultural environment in a supervisory role within a shift environment required
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 Minimum 5-7 years' experience within service, hospitality, airline, or retail industry, with a relevant knowledge of aviation, travel industry and/or airport policies
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 Mature personality with outstanding communication skills, supervisory skills, and passion to deliver service
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 Ability to balance guest-centric focus and corporate interest while maintaining highest safety and security standards and coordinating teams and service providers on shift
 
 
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 Additional Information
 
 
 
 
 Etihad Airways is more than the UAE&rsquo;s national airline - we&rsquo;re shaping the future of global aviation. From our hub in Abu Dhabi, we connect people across continents and cultures, while driving our &ldquo;Journey 2030&rdquo; ambition to double our fleet, expand our network and grow our people for a new era of excellence. Join us and become part of a vision where the world is your workplace and extraordinary experiences take flight.
 
 
 
 
 To learn more visit www.etihad.com
 
 
 
 
 
 Recruitment Fraud Alert
 
 
 
 Beware of fraudulent job offers from individuals or organizations claiming to represent the Etihad group. We will never ask for personal information, bank details, or payment during the recruitment process. Interviews are conducted face-to-face or via video/telephone before any formal offer. If you are asked for money, please treat it as fraudulent.
 
 
 
</div>

Duty Supervisor - JED

<div>
 
 Job Description
 
 
 
 
 Synopsis
 
 
 
 
 To plan, control, and optimize Guest Transportation operations by translating demand into actionable capacity plans, ensuring real-time operational execution, and actively managing vendor performance. The role acts as the operational backbone of the function, bridging strategy and execution by ensuring SLA compliance, service continuity, and cost efficiency, while maintaining a seamless and premium guest experience..
 
 
 
 
 Accountabilities
 
 
 
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 Plan &amp; Forecast: Develop demand forecasts and translate into optimized transportation schedules and capacity plans
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 Use the analytical, flight, marketing and historical trends to effectively forecast trip capacity &amp; mitigate potential risks.
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 Operations Control: Monitor daily operations and proactively resolve capacity gaps, delays, and service disruptions
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 Vendor Management: Actively manage vendor performance, ensuring SLA compliance and driving corrective actions
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 Service &amp; SLA Performance: Track KPIs (on-time performance, service quality, responsiveness) and implement improvements
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 Guest Experience: Support consistent delivery of a seamless, high-quality transportation experience
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 Liase with key internal &amp; external customers for regular reviews and relationship management.
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 Risk &amp; Disruption Management: Anticipate risks and coordinate response to operational disruptions and irregular operations
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 Reporting &amp; Insights: Produce and analyze operational reports to enable data-driven decisions and performance improvements
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 Stakeholder Coordination: Liaise with internal teams and vendors to ensure aligned and efficient service delivery
 
 
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 Qualifications
 
 
 
 
 Education &amp; Experience
 
 
 
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 Bachelor&rsquo;s degree
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 5+ years of experience in transportation, logistics, or operational planning (UAE Geographical knowledge)
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 Experience in real-time operations control and vendor coordination
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 Aviation or mobility service environment experience preferred
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 Knowledge of inhouse &amp; outsource management for transportation business, financial impact and operational logistics
 
 
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 Additional Information
 
 
 
 
 Etihad Airways is more than the UAE&rsquo;s national airline - we&rsquo;re shaping the future of global aviation. From our hub in Abu Dhabi, we connect people across continents and cultures, while driving our &ldquo;Journey 2030&rdquo; ambition to double our fleet, expand our network and grow our people for a new era of excellence. Join us and become part of a vision where the world is your workplace and extraordinary experiences take flight.
 
 
 
 
 To learn more visit www.etihad.com
 
 
 
 
 
 Recruitment Fraud Alert
 
 
 
 Beware of fraudulent job offers from individuals or organizations claiming to represent the Etihad group. We will never ask for personal information, bank details, or payment during the recruitment process. Interviews are conducted face-to-face or via video/telephone before any formal offer. If you are asked for money, please treat it as fraudulent.
 
 
 
</div>

Guest Transport Planner

<div>
 
 Job Description
 
 
 
 
 Synopsis
 
 
 
 
 Perform, coordinate and execute sales activities for assigned accounts, Overview and monitor the market and the competitors to ensure established Company sales targets are reached contributing to Company revenue objectives achievement.
 
 
 
 
 Accountabilities
 
 
 
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 Define and agree periodic plan of sales activity to ensure targets are reached and recorded
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 Analyze the market's potential to determine the value of existing and prospective customers in terms of sales opportunities
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 Collect, review and consolidate information to support the identification of intervention areas to ensure sales target achievement
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 Establish, develop and maintain business relationships with assigned current customers and prospective customers segment to generate revenues for the organization
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 Communicate and meet regularly with relevant accounts to inform about new products and promotions to increase sales in order to reach the expected sales target
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 Identify and implement fidelity techniques to ensure a long-lasting fruitful business relationship with major accounts
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 Research, gather and analyze products availability in the market to assist in the proposal of new products and services to improve Company sales
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 Research, gather and analyze competitors' information to define the best-selling approach to increase Company market quota and visibility
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 Cooperate with marketing to determine the best promotion sales techniques
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 Communicate and regularly meet with area intermediaries to inform about new products and promotions to ensure the best and most updated value proposal is timely communicated to the market
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 Coordinate and draft contractual agreements with intermediaries to ensure customer's requirements are captured effectively and in compliance with existing policies
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 Negotiate and manage commercial agreements with assigned accounts of trade and corporate segment to ensure sales can be closed, respecting corporate guidelines and indications
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 Qualifications
 
 
 
 
 
 
 
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 You have a Bachelor's Degree
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 Minimum of 3 years of work experience within relevant field.
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 </ul>
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 Additional Information
 
 
 
 
 Etihad Airways is more than the UAE&rsquo;s national airline - we&rsquo;re shaping the future of global aviation. From our hub in Abu Dhabi, we connect people across continents and cultures, while driving our &ldquo;Journey 2030&rdquo; ambition to double our fleet, expand our network and grow our people for a new era of excellence. Join us and become part of a vision where the world is your workplace and extraordinary experiences take flight.
 
 
 
 
 To learn more visit www.etihad.com
 
 
 
 
 
 Recruitment Fraud Alert
 
 
 
 Beware of fraudulent job offers from individuals or organizations claiming to represent the Etihad group. We will never ask for personal information, bank details, or payment during the recruitment process. Interviews are conducted face-to-face or via video/telephone before any formal offer. If you are asked for money, please treat it as fraudulent.
 
 
 
</div>

Sales Representative - Dubai

<div>
 
 Job Description
 
 
 
 
 We are looking for an Emirati customer service professional to work in our Uniform store, providing excellent service to Etihad Crew members and other uniform entitlement holders.
 
 
 
 
 You will be responsible for system and physical transactions related to receipt, issuance and timely delivery of Uniforms to crew members.
 
 
 
 
 Accountabilities
 
 
 
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 Act as the primary front-line contact for uniform entitlement holders, addressing queries related to entitlements and providing guidance on uniform store policies and procedures.
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 Ensure all required documentation is accurately completed and available prior to uniform issuance, maintaining full compliance with audit requirements.
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 Coordinate the issuance of appropriate uniforms to entitlement holders, including arranging alterations with tailors and obtaining proper acknowledgment upon delivery.
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 Enforce strict adherence to FIFO (First-In, First-Out) inventory principles, monitor aging stock, and escalate concerns to the Uniform Stores Manager to ensure timely utilization.
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 Manage stock distribution based on availability, ensuring equitable allocation across internal stakeholders and outstations while proactively monitoring stock levels and reporting shortages.
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 Monitor and control the movement of internal staff, crew members, third-party personnel, and visitors in accordance with company policies and security regulations.
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 Support and participate in periodic and random inventory counts, ensuring all SKUs are properly tagged and accounted for.
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 Optimize the use of storage space within the uniform stores, ensuring clear and safe pathways for material handling operations and maintaining organized stock placement.
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 Ensure all returned uniforms with Etihad branding are disposed of securely and in full compliance with company safety, security, and procedural requirements.
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 Maintain high housekeeping standards across all areas, including customer service zones, fitting rooms, and storage facilities.
 
 
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 Qualifications
 
 
 
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 Minimum Degree level education
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 Must have excellent Customer Service capabilities gained over a period of not less than 03 years, with a proven track of success in Branded Retail Stores and Distribution Management.
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 Excellent written and verbal communication in English is required. Knowledge in multi-linguistic skills is an added advantage.
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 High computer literacy is required with Oracle or SAP working knowledge will always preferred. Capable in interacting with Senior Manager level.
 
 
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 Additional Information
 
 
 
 
 Etihad Airways is more than the UAE&rsquo;s national airline - we&rsquo;re shaping the future of global aviation. From our hub in Abu Dhabi, we connect people across continents and cultures, while driving our &ldquo;Journey 2030&rdquo; ambition to double our fleet, expand our network and grow our people for a new era of excellence. Join us and become part of a vision where the world is your workplace and extraordinary experiences take flight.
 
 
 
 
 To learn more visit www.etihad.com
 
 
 
 
 
 Recruitment Fraud Alert
 
 
 
 Beware of fraudulent job offers from individuals or organizations claiming to represent the Etihad group. We will never ask for personal information, bank details, or payment during the recruitment process. Interviews are conducted face-to-face or via video/telephone before any formal offer. If you are asked for money, please treat it as fraudulent.
 
 
 
</div>

Uniform Store Coordinator - UAE National Only