Qureos Mentor

Etihad

<div>
 Synopsis
 
 
 
 
 To analyze and propose optimum levels of assigned inventory type with best practices of inventory management to meet the agreed SLA to Technical&rsquo;s operations in most cost-effective manner. To support inventory management including all aspects of asset management, such as operations support, investment analysis, surplus management, and database management.
 
 
 Accountabilities
 
 
 
 
 <ul>
 <li>
 Ensure timely review of open requisitions (demands) and raising appropriate orders for timely spare availability at optimum cost.
 </li>
 <li>
 To raise purchase, sales and service orders to support operations and review invoices for timely payment.
 </li>
 <li>
 To calculate, analyze and update the reorder levels in ERP for Current Assets to ensure availability of consumables to achieve set service levels and maintain adequate inventory levels at reasonable cost.
 </li>
 <li>
 Responsible for calculating and providing recommendation for adequate inventory levels based on demands, forecasting and aircraft operations for all Fixed assets holding including cabin, airframe, tools and GSE demonstrate the control on spend based on the division&rsquo;s strategy (asset-light vs. asset-heavy).
 </li>
 <li>
 Support the provisioning and scrap activities including recommendation, procurement and maintain the inventory based on change in demands and fleet size.
 </li>
 <li>
 Monitor and stagger tools calibration to ensure availability for all maintenance activities.
 </li>
 <li>
 Monitor the performance of the components IAW guarantees provided by OEMs and Aircraft Manufactures and liaise with reliability team to get FOC spare support.
 </li>
 <li>
 Responsible for preparing and analyzing Inventory holding and controlling related reports and dashboards.
 </li>
 <li>
 Liaise with various team for spares support for the lease return activities, component modifications or any other inventory optimization activities.
 
 
 </li>
 </ul>
 Education &amp; Experience
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s or equivalent technical degree with minimum 5 years aviation inventory management experience.
 </li>
 <li>
 Experience &amp; tracked record in aviation asset management, provisioning, procurement, contract management and/or supplier management functions.
 </li>
 <li>
 Recommended to have knowledge of technical manuals like IPC, ITM and MPD and familiar with RSPLs, spare repair and warranty, OEM support contracts like SSC and PSAA along with lease return requirements.
 </li>
 <li>
 Self-motivated, team player with strong analytical and problem-solving &amp; project management skills.
 </li>
 <li>
 Advance level MS Excel and PowerPoint knowledge with excellent in written and verbal communication skills.
 
 
 </li>
 </ul>
 
 About Etihad Airways
 
 
 
 Etihad Airways, the national airline of the UAE, was formed in 2003 and quickly went on to become one of the world&rsquo;s leading airlines. From its home in Abu Dhabi, Etihad flies to passenger and cargo destinations in the Middle East, Africa, Europe, Asia, Australia and North America. Together with Etihad&rsquo;s codeshare partners, Etihad&rsquo;s network offers access to hundreds of international destinations. In recent years, Etihad has received numerous awards for its superior service and products, cargo offering, loyalty programme and more. All this ties into Etihad&rsquo;s ambitious Journey 2030 strategy. The airline plans to double its fleet size and triple the number of customers over the next six years as it sets out to be the airline everyone wants to fly!
 
 
 To learn more, visit etihad.com
 
 
 
 Recruitment Fraud Alert
 
 
 
 Beware of fraudulent job offers from individuals or organizations claiming to represent the Etihad group. We will never ask for personal information, bank details, or payment during the recruitment process. Interviews are conducted face-to-face or via video/telephone before any formal offer. If you are asked for money, please treat it as fraudulent.
</div>

Senior Materials Officer

<div>
 
 Synopsis
 
 
 
 
 
 At Etihad, we are reimagining how travelers discover, design, and book their perfect getaway. Our Retail Function is driving a new era of travel experiences &mdash; one powered by AI, data, and intelligent technology rather than traditional selling and product design. Here, innovation meets inspiration. You will be part of a team that uses insights, creativity, and smart solutions to craft personalized journeys that connect customers to the world in more meaningful ways. If you are passionate about travel and thrive at the intersection of technology and experience design, join us and help redefine the future of holidays with Etihad.
 
 
 
 
 
 The Retail Product Officer supports the day-to-day operations of our Retail function, assisting in product, commercial, and financial activities. The role works closely with the Retail Product Manager to ensure smooth coordination with hotel partners, suppliers, and internal stakeholders. This includes managing invoices and reconciliations, supporting financial tracking, preparing presentations and performance reports, and assisting in the execution of marketing and product initiatives.
 
 
 
 
 
 
 Accountabilities
 
 
 
 
 
 <ul>
 <li>
 Support the Retail Product Manager in daily operational and administrative tasks related to the retail business.
 </li>
 <li>
 Coordinate with hotel partners, aggregators, and internal finance teams to manage invoices, payment reconciliations, and supplier queries.
 </li>
 <li>
 Assist in tracking product performance, pricing updates, and commercial offers across markets.
 </li>
 <li>
 Prepare reports, presentations, and dashboards (PowerPoint, Excel, Power BI) for internal meetings and leadership reviews.
 </li>
 <li>
 Maintain and update supplier and product data to ensure accuracy across systems and communication channels.
 </li>
 <li>
 Support the implementation of marketing campaigns and product launches in collaboration with Digital and Marketing teams.
 </li>
 <li>
 Monitor product performance metrics, customer feedback, and operational issues, flagging any risks or anomalies.
 </li>
 <li>
 Assist with contract documentation, rate loading, and administrative follow-up with suppliers.
 </li>
 <li>
 Ensure compliance with Etihad Holidays procedures, procurement policies, and financial controls.
 </li>
 <li>
 Provide general support to the retail team in cross-functional coordination, planning, and day-to-day execution.
 </li>
 </ul>
 
 
 
 
 
 Education &amp; Experience
 
 
 
 
 
 <ul>
 <li>
 Minimum 4 years of experience in travel, tourism, or hospitality, preferably in product, operations, or finance support roles.
 </li>
 <li>
 Good understanding of basic financial processes such as invoicing, reconciliation, and supplier management.
 </li>
 <li>
 Strong organizational and coordination skills, with attention to detail and accuracy.
 </li>
 <li>
 Proficiency in Microsoft Office tools, especially Excel and PowerPoint; experience with Power BI is a plus.
 </li>
 <li>
 Good communication and interpersonal skills to liaise with internal teams and external partners.
 </li>
 <li>
 Ability to multitask and work effectively in a fast-paced, cross-functional environment.
 </li>
 <li>
 Bachelor&rsquo;s degree in business, Engineering, Economics, or a related field
 </li>
 </ul>
 
 
 
 
 
 About Etihad Airways
 
 
 
 Etihad Airways, the national airline of the UAE, was formed in 2003 and quickly went on to become one of the world&rsquo;s leading airlines. From its home in Abu Dhabi, Etihad flies to passenger and cargo destinations in the Middle East, Africa, Europe, Asia, Australia and North America. Together with Etihad&rsquo;s codeshare partners, Etihad&rsquo;s network offers access to hundreds of international destinations. In recent years, Etihad has received numerous awards for its superior service and products, cargo offering, loyalty programme and more. All this ties into Etihad&rsquo;s ambitious Journey 2030 strategy. The airline plans to double its fleet size and triple the number of customers over the next six years as it sets out to be the airline everyone wants to fly!
 
 
 To learn more, visit etihad.com
 
 
 
 Recruitment Fraud Alert
 
 
 
 Beware of fraudulent job offers from individuals or organizations claiming to represent the Etihad group. We will never ask for personal information, bank details, or payment during the recruitment process. Interviews are conducted face-to-face or via video/telephone before any formal offer. If you are asked for money, please treat it as fraudulent.
 
</div>

Retail Product Officer

<div>
 
 Synopsis
 
 
 
 
 
 At Etihad, we are reimagining how travelers discover, design, and book their perfect getaway. Our Retail Function is driving a new era of travel experiences &mdash; one powered by AI, data, and intelligent technology rather than traditional selling and product design. Here, innovation meets inspiration. You will be part of a team that uses insights, creativity, and smart solutions to craft personalized journeys that connect customers to the world in more meaningful ways. If you are passionate about travel and thrive at the intersection of technology and experience design, join us and help redefine the future of holidays with Etihad.
 
 
 
 
 
 The Retail Commercial Officer maintains and support the commercial operations of Etihad Holidays, assisting in supplier management, contracting administration, and financial reconciliation. The role works closely with the Retail Commercial Manager to coordinate with hotel and activity partners, track performance, manage incentives, and prepare commercial reports and presentations. This position ensures smooth execution of day-to-day commercial activities and supports revenue and margin growth across markets.
 
 
 
 
 
 
 Accountabilities
 
 
 
 
 
 <ul>
 <li>
 Support the Retail Commercial Manager in day-to-day supplier coordination, including rate updates, contract follow-ups, and promotional offers.
 </li>
 <li>
 Assist in monitoring supplier performance, revenue contribution, and incentive utilization.
 </li>
 <li>
 Prepare commercial reports, performance summaries, and PowerPoint presentations for internal reviews and partner meetings.
 </li>
 <li>
 Coordinate with Finance to support invoice reconciliation, payment tracking, and commercial budget reporting.
 </li>
 <li>
 Maintain updated supplier data, contracts, and documentation in accordance with internal policies.
 </li>
 <li>
 Assist in the preparation and tracking of marketing funds and cooperative promotions with partners.
 </li>
 <li>
 Support negotiations and renewal processes by providing background data, reports, and benchmarking insights.
 </li>
 <li>
 Collaborate with cross-functional teams (Product, Marketing, Finance) to ensure smooth commercial operations and partner alignment.
 </li>
 <li>
 Respond to supplier queries and ensure timely issue resolution to maintain positive relationships.
 </li>
 </ul>
 
 
 
 
 
 Education &amp; Experience
 
 
 
 
 
 <ul>
 <li>
 Minimum 4 years of experience in travel, tourism, or hospitality, preferably in commercial support, contracting, or supplier relations.
 </li>
 <li>
 Basic understanding of financial reconciliation, reporting, and supplier agreements.
 </li>
 <li>
 Strong organizational and coordination skills with attention to accuracy and detail.
 </li>
 <li>
 Proficiency in Excel and PowerPoint; Power BI or data visualization tools are a plus.
 </li>
 <li>
 Bachelor&rsquo;s degree in business, Engineering, Economics, or a related field
 </li>
 </ul>
 
 
 
 
 
 About Etihad Airways
 
 
 
 Etihad Airways, the national airline of the UAE, was formed in 2003 and quickly went on to become one of the world&rsquo;s leading airlines. From its home in Abu Dhabi, Etihad flies to passenger and cargo destinations in the Middle East, Africa, Europe, Asia, Australia and North America. Together with Etihad&rsquo;s codeshare partners, Etihad&rsquo;s network offers access to hundreds of international destinations. In recent years, Etihad has received numerous awards for its superior service and products, cargo offering, loyalty programme and more. All this ties into Etihad&rsquo;s ambitious Journey 2030 strategy. The airline plans to double its fleet size and triple the number of customers over the next six years as it sets out to be the airline everyone wants to fly!
 
 
 To learn more, visit etihad.com
 
 
 
 Recruitment Fraud Alert
 
 
 
 Beware of fraudulent job offers from individuals or organizations claiming to represent the Etihad group. We will never ask for personal information, bank details, or payment during the recruitment process. Interviews are conducted face-to-face or via video/telephone before any formal offer. If you are asked for money, please treat it as fraudulent.
 
</div>

Retail Commercial Officer

<div>
 Synopsis
 
 
 
 
 The Manager, Inside Sales will lead the inside sales function responsible for generating new business, qualifying inbound and outbound leads, and converting leads into accounts for the field sales team to manage. This role will oversee the full lifecycle of lead conversion, prospecting, nurturing, and handover to field sales teams, ensuring consistent pipeline velocity, lead quality, and conversion performance.
 
 
 The Manager will be responsible for building and scaling the inside sales model, optimising team structure and technology, and embedding Salesforce-led virtual selling best practices. This is a high-impact, performance-driven role designed to unlock incremental revenue, improve coverage efficiency, and support the global sales strategy through a data-driven, centralised sales engine.
 
 
 Accountabilities
 
 
 
 
 Lead and scale the global Inside Sales function responsible for generating new business and converting stagnant and new leads across low-touch B2B accounts, including SMEs, unmanaged corporates, and smaller trade agencies.
 
 
 Design and implement the inside sales operating model, including the end-to-end lead management process; from lead intake and qualification to conversion or handover to field sales, ensuring clear SLAs, workflows, and governance across markets.
 
 
 Own the performance, coaching, and development of a team of Inside Sales Executives and Team Leaders, driving a high-performance culture anchored in daily sales activity, conversion metrics, and customer responsiveness.
 
 
 Oversee the configuration and optimisation of Salesforce CRM and related tools to support lead routing, engagement workflows, opportunity tracking, and pipeline visibility. Work with Sales Technology, Enablement, and IT to ensure automation and analytics are embedded across the function.
 
 
 Establish qualification frameworks and segmentation rules to ensure the right accounts are targeted, prioritised, and routed to the appropriate channel (inside sales vs field), using dynamic lead scoring and commercial potential assessments.
 
 
 Drive a consistent cadence of engagement activities including outbound calls, email campaigns, and webinars in coordination with Marketing and Campaign Planning teams. Leverage campaign data to improve effectiveness and targeting.
 
 
 Develop dashboards and reporting frameworks to track lead-to-opportunity and lead-to-sale conversion rates, average time to contact, account activation rates, and retention KPIs. Use insights to continuously optimise team performance and refine playbooks.
 
 
 Coordinate the structured handover of qualified accounts to Field Sales with full documentation, context, and commercial opportunity defined, ensuring no loss of momentum in the sales cycle.
 
 
 Implement performance management frameworks and incentive structures aligned to KPIs such as lead response time, daily call volume, opportunity creation rate, and revenue contribution.
 
 
 Champion CRM discipline and virtual sales best practices across the team, ensuring consistent data hygiene, activity logging, and customer journey visibility to support cross-functional collaboration and reporting.
 
 
 Act as the strategic liaison between the Inside Sales team and stakeholders across Global Sales, Sales Planning, Revenue Management, Marketing, and Commercial Finance&mdash;ensuring alignment on growth priorities, campaign execution, and partner strategy.
 
 
 Education &amp; Experience
 
 
 
 
 Bachelor&rsquo;s degree in business, Sales or related fields required. Master&rsquo;s degree is an advantage.
 
 
 Minimum of 5+ years in aviation sales, B2B sales, or inside sales leadership.
 
 
 Strong analytical background: ability to synthesize performance data in a meaningful way required
 
 
 Experience in building or scaling digital / inside sales teams
 
 
 Excellent grasp of broader commercial and revenue functions in the airline industry required
 
 
 Team player with cultural awareness &amp; understanding required, with ability to manage various stakeholder groups
 
 
 Strong leadership and performance management skills
 
 
 
 About Etihad Airways
 
 
 
 Etihad Airways, the national airline of the UAE, was formed in 2003 and quickly went on to become one of the world&rsquo;s leading airlines. From its home in Abu Dhabi, Etihad flies to passenger and cargo destinations in the Middle East, Africa, Europe, Asia, Australia and North America. Together with Etihad&rsquo;s codeshare partners, Etihad&rsquo;s network offers access to hundreds of international destinations. In recent years, Etihad has received numerous awards for its superior service and products, cargo offering, loyalty programme and more. All this ties into Etihad&rsquo;s ambitious Journey 2030 strategy. The airline plans to double its fleet size and triple the number of customers over the next six years as it sets out to be the airline everyone wants to fly!
 
 
 To learn more, visit etihad.com
 
 
 
 Recruitment Fraud Alert
 
 
 
 Beware of fraudulent job offers from individuals or organizations claiming to represent the Etihad group. We will never ask for personal information, bank details, or payment during the recruitment process. Interviews are conducted face-to-face or via video/telephone before any formal offer. If you are asked for money, please treat it as fraudulent.
</div>

Manager Inside Sales

<div>
 Synopsis
 
 
 
 
 The Inside Sales Executive is responsible for qualifying leads, generating new business, and converting leads into accounts for the field sales team to manage. This role focuses on early-stage sales activity including outreach, engagement, qualification, and conversion, delivering a seamless customer experience and driving incremental revenue.
 
 
 Accountabilities:
 
 Deliver against key activity KPIs
 
 such as daily contact volume, lead-to-opportunity ratio, lead response time, opportunity-to-deal conversion, and revenue per account.
 
 Support onboarding and account set-up
 
 for newly activated accounts, ensuring access to booking platforms, private fare agreements, and communications channels are enabled.
 
 Proactively flag lead or account trends
 
 (e.g., common objections, pricing issues, competitor insights) to the Inside Sales Manager and relevant commercial stakeholders to inform campaign and pricing strategy.
 
 Continuously improve sales skills
 
 through participation in enablement sessions, CRM training, and virtual selling workshops to enhance effectiveness and personal performance.
 
 
 Accountabilities
 
 
 
 
 
 Conduct outbound prospecting activities
 
 via phone, email, and virtual channels to qualify leads, engage new contacts, and assess commercial potential across Tier 1&ndash;3 corporate and trade accounts.
 
 Manage a portfolio of low-touch B2B accounts
 
 , ensuring structured engagement and consistent follow-up to drive account activation, upsell opportunities, and campaign responsiveness.
 
 Execute structured outreach cadences
 
 based on lead source and segment type (e.g., event leads, dormant accounts, referrals, web enquiries), adhering to defined SLAs for first contact and follow-up.
 
 Qualify leads effectively
 
 using agreed frameworks (e.g., BANT or custom tiering criteria), assessing account potential, booking activity, and strategic fit to determine conversion path or escalation.
 
 Utilise Salesforce CRM to track all activities
 
 , including call notes, opportunity updates, account status, and pipeline progression. Maintain clean, complete, and up-to-date records at all times.
 
 Drive conversions across tactical campaigns
 
 , promoting commercial offers, private fares, and incentive programs relevant to the segment or region. Work in coordination with Campaign Planning and Trade Marketing teams.
 
 Escalate qualified, higher-value opportunities
 
 to Field Sales or Global Accounts with all relevant data and context, ensuring seamless handover and continuity of engagement.
 
 Reactivate dormant accounts
 
 by analysing historical booking patterns, identifying re-engagement triggers, and reintroducing value propositions aligned to current business needs.
 
 
 Education &amp; Experience
 
 
 
 
 Bachelor&rsquo;s degree in business, Sales or related fields required
 
 
 Minimum of 4+ years in inside sales, customer service or B2B sales
 
 
 
 CRM Experience (Salesforce Preferred)
 
 
 
 Strong upselling, communication and negotiation skills, with proven track record of lead hunting, nurturing and conversion.
 
 
 Highly organised and goal-oriented
 
 
 Multilingual capabilities advantageous
 
 
 
 About Etihad Airways
 
 
 
 Etihad Airways, the national airline of the UAE, was formed in 2003 and quickly went on to become one of the world&rsquo;s leading airlines. From its home in Abu Dhabi, Etihad flies to passenger and cargo destinations in the Middle East, Africa, Europe, Asia, Australia and North America. Together with Etihad&rsquo;s codeshare partners, Etihad&rsquo;s network offers access to hundreds of international destinations. In recent years, Etihad has received numerous awards for its superior service and products, cargo offering, loyalty programme and more. All this ties into Etihad&rsquo;s ambitious Journey 2030 strategy. The airline plans to double its fleet size and triple the number of customers over the next six years as it sets out to be the airline everyone wants to fly!
 
 
 To learn more, visit etihad.com
 
 
 
 Recruitment Fraud Alert
 
 
 
 Beware of fraudulent job offers from individuals or organizations claiming to represent the Etihad group. We will never ask for personal information, bank details, or payment during the recruitment process. Interviews are conducted face-to-face or via video/telephone before any formal offer. If you are asked for money, please treat it as fraudulent.
</div>

Inside Sales Officer

<div>
 Synopsis
 
 
 
 
 To oversee and control the integrity of the freighter operation. Responsible for planning (0-3 days out), communication across all stakeholders, proactive engagement and follow up with the HUB, Network teams and GHA&rsquo;s.
 
 
 Accountabilities
 
 
 
 
 <ul>
 <li>
 24/7 responsible to drive and improve freighter OTP in a highly challenging environment of the appointed station(s) by fulfilling all tasks associated to ramp coordination/supervision of freighter operations.
 </li>
 <li>
 Establish best practices to enable revenue budget achievements and to support service delivery, cost savings and compliance related to Safety &amp; Security.
 </li>
 <li>
 Ensure compliance with all Etihad procedures and regulatory requirements in relation to safety, security and Dangerous Goods.
 </li>
 <li>
 Responsible for service delivery on freighter stations in collaboration with Regional and Area Cargo Managers through OTP SGHA/SLA&rsquo;s and KPI/DAP movements.
 </li>
 <li>
 Pro-actively communicate to GHA/Area managers on operational matters i.e. AUH HUB, Hub Quality DM, HCC, AOCC, for land connections and stand allocations.
 </li>
 <li>
 Pro-active GHA/Area management engagement for preparation and instructions of special loads &amp; high-profile movements.
 </li>
 <li>
 Complete daily tasks and ensure all operational requirements are in place by completing the required check sheet for all Equine &amp; Charter movements (including offline handling setup).
 </li>
 <li>
 Special Load Requests process execution.
 </li>
 <li>
 Produce the weekly freighter OTP report and the monthly (freighter) station report.
 </li>
 <li>
 Responsible for coordinating the freighter disruption process from an operational perspective.
 
 
 </li>
 </ul>
 Education &amp; Experience
 
 
 
 
 <ul>
 <li>
 5 years relevant experience
 </li>
 <li>
 Educated to at least high school level, preferably diploma level in logistics, operations and freighter management or related discipline with acquired specialisation in cargo handling operations.
 </li>
 <li>
 At least three years of cargo operation experience.
 
 
 </li>
 </ul>
 
 About Etihad Airways
 
 
 
 Etihad Airways, the national airline of the UAE, was formed in 2003 and quickly went on to become one of the world&rsquo;s leading airlines. From its home in Abu Dhabi, Etihad flies to passenger and cargo destinations in the Middle East, Africa, Europe, Asia, Australia and North America. Together with Etihad&rsquo;s codeshare partners, Etihad&rsquo;s network offers access to hundreds of international destinations. In recent years, Etihad has received numerous awards for its superior service and products, cargo offering, loyalty programme and more. All this ties into Etihad&rsquo;s ambitious Journey 2030 strategy. The airline plans to double its fleet size and triple the number of customers over the next six years as it sets out to be the airline everyone wants to fly!
 
 
 To learn more, visit etihad.com
 
 
 
 Recruitment Fraud Alert
 
 
 
 Beware of fraudulent job offers from individuals or organizations claiming to represent the Etihad group. We will never ask for personal information, bank details, or payment during the recruitment process. Interviews are conducted face-to-face or via video/telephone before any formal offer. If you are asked for money, please treat it as fraudulent.
</div>

Freighter Operations Controller

Join Etihad and explore 12   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Etihad

ABOUT_COMPANY

Senior Materials Officer

Retail Product Officer

Retail Commercial Officer

Manager Inside Sales

Inside Sales Officer

Retail Commercial Officer

Freighter Operations Controller